Targeteers Archery

Went to Targeteers with a friend who is a regular there. Upon entering I watched the owner Robert treating a customer with children in a very rude way. After he greeted my friend nicely and took care of her purchase he then turned to me. He barely made eye contact and turned me down to practice because I lacked the equipment necessary. I understood. He turned away and didn’t even offer to show me any.
I had come to the store hoping to be further introduced into the sport and possibly buy a bow. I had already visited a Dicks Sporting Goods and Cabelas but figured I’d check out an actual archery store before making a purchase.
I almost felt he had treated me and the customer with children rudely because we had a common ethnicity. I sincerely hoped not and let it roll off my back.
I watched my friends for an hour of target practice which was interesting and then took a look around the store. After looking at all bows which were overpriced I asked Robert to measure my draw. He refused unless I paid a $ 25 fee which he said would be «refunded» once l bought one of his $ 700 bows. He told me that he had «employees to pay and utilities such as lights to take care of» and he couldn’t just «measure customers for free»…
Are you kidding me?
If you cannot even measure a customer’s arm looking to make a large purchase how do you expect to gain any loyalty or make a sale? You don’t buy a $ 700 dress without trying it on do you? I went back to Dicks Sporting Goods where they were extremely nice and did it for free. Not to mention one can just watch how to do it on YouTube with a standard measuring tape.
Overall I don’t recommend this place or the rude staff. People most likely use this range because of its location. Poor service, rude and overpriced.
He might have made an extra $ 700 sad today if he cracked a smile…

Overpriced. Staff is not pleasant. I try to support the local business person but they make it very difficult.

Bought a new bow this year from these guys, very professional and willing to give advice for those of us newer to the sport. Just recently had them throw a new rest on my bow… working great and will be going to them for anything else I need.

The owner (old guy bossing everyone around) is an asshole. I brought 2 new basic bows ($ 120 & $ 160) that I’ve bought on Amazon (because it was much cheaper than in that store) to setup and the owner has told me: if you have bought the bows from us, it would be free, now it is flat fee $ 75 per bow in addition to whatever accesories you buy and there’s absolutely no alternatives — I have a $ 400 machine and it doesn’t come cheap. I did not mind buying accessories from him and I did not mind paying for their time, but paying 50% of the bow price for 10 minutes of technitian’s work is rediculous. He may be a very tough guy, but comes up as very abrasive from customer’s point of view. I will be going to DICK’S Sporting Goods and reccomend you do the same.

We used to come here to buy archery stuff for my husband before we found some closer places in the city. They have a huge collection of bows available in the store and all other accessories too. We had a chance of using the free hour shooting as well and we loved the experience. I took one star away because I feel like the people there can improve their customer service and be more friendly to people who spend $ 1500 for a product.

Worst customer service I have ever experienced in my life. My experience shopping in this store was actually worse than Davis Sport Shop, I didn’t think that was at all possible. The employees and owner out right ignore you while you wait for them to help. One thing I must say is that the store is well stocked and they have a nice range.

This store is definitley something else. If you love archery and the outdoors then go to an archery/​outdoors shop. If you love archery/​outdoors and want TERRIBLE treatment and customers service, then this store is perfect for you. Yes, this is an extremely over priced store, but I can understand if quality customer service is provided. The old man and young employees are by far the worst. The old man disrespects customers and reguses to help anyone at times. The girl is knowledgeable but is always in a cranky stuck up mood and the worst offendor is the young boy who makes fun of the customers to there faces and does not take anything seriously. Rob the owner is very knowledgeable and hardworking and the only good worker out of this place. If yoy go there and do not see Rob working, just turn around and leave. If Rob by any chance sees this, i hope this is a message that tells you that things HAVE to change or you will lose 90 percent of your clientelle. Its not just me, because 3 in every 5 people who have been there tell me they experience the same thing. These guys just gave me a good reason to take the extra drive to Stokes Forest Shop or go to Pete in Garfield.

Yep, like the rest of the Unilocalers… poor customer service. I believe the owner is the worst. Not friendly at all. It’s too bad the store and range is actually really good and well stocked. Also the guys running the youth league seem pretty cool and helpful, but the front of the store don’t treat people with professionalism or courtesy.

they treat their customers like crap. Very poor customer service. If you are not US citizen even worst. I will never go again and never use their range. DONT GO.

Very poor customer service. I walked in to the place to get a dozen arrows made up. I had to wait 20 minutes before somebody helped me only two people working at the time and the shop was pretty crowded. I finally got a sales person to cut my arrows. That only took 15 minutes or so I thought that was great. Then before I could start shooting I went up front to pay for my arrows and nobody was at the register. The sales person said he would call someone. Then I waited a Nother 20 minutes to pay for my arrows. The owner (Rob) came out to the register and did not even have the decency to say hello or did you find everything you’re looking for. I think he muttered three words cash or credit. Not a friendly place!

BUYER BEWARE!!! Very rude & poor customer service. I went there with a friend and her two kids to do archery. We called prior to make a reservation and to get information like location & price prior to arrival but when we got there they couldn’t find our name… that’s because he had the wrong name & time down for us! And then proceeded to give us a different price then we were told over the phone prior to us coming there; then he walked away from us and helped another customer and just left us standing there!!! I was sitting down in the chair next to the counter and an elderly man came over and I asked if he wanted to sit down. He rudely stated «Well yes that my chair» :/​. Then the woman in the store yelled at our kids… well that’s was the last straw!!! We wouldn’t be standing like lost puppies if they were organized & not rude! DONT GO!

I was going to discount the bad reviews I had read about this place and give it a try anyway, but the bad reviews were all spot on. I was given a price quote on the phone and when I got there it almost doubled. They treated me like I made it up, that no one would tell me the wrong price. Then I was shuffled from one employee to another and another and we just got so much attitude we gave up.

I would give the place no stars if we had that option. The instructors are fine and the young lady behind the counter is good, but the older woman there is miserable to deal with. She acts like they are doing you a favor by allowing you to pay to do the archery. She does not hesitatie to tell you she is the owner’s mother. Terrible attitude. What a shame.

I walked into Targeteers with the intention of trying out some bows and possibly ordering one. The range that I usually shoot at in NYC always pressures me to buy a bow, saying that I won’t enjoy the sport unless I get one. However, they never give me much guidance as far as model, and laugh at me when I ask what fun colors the bows come in.
The fellows at Targeteers gave me a ton of advice, and were super patient with my plethora of n00b questions. They wanted to make sure I picked one that I loved for function, feel, and style :) What really impressed me was that when I told them I was unsure of which kind to get, they encouraged me to hold off on buying one, and instead take a few lessons to learn what I like and need. This was so culturally different than what I’m used to at my usual range.
I took a private 30-​minute lesson right then with John. John inspired me to try out a recurve as well as compound (which I usually shoot). He was very patient with all of my questions, and really guided my form. Some of the other instructors, who were coaching some Girl Scouts, chimed in with pointers as well.
The range itself is nicely lit (not too bright) and has flexible-​distance targets. The shooting line did not feel crowded, even with a room full of children. I felt very safe and relaxed there.
As a woman entering this sport just recently, I felt fully welcomed by the entire staff of Targeteers, and am looking forward to continued lessons, making friends, and soon, buying my own recurve bow from them.

I am extremely dissatisfied with the quality of customer service at this shop. I am new to archery and received my first bow as a Christmas gift. I was very excited to go to Targetters for bow adjustments and to sign up for lessons. Upon talking to an older gentlemen behind the counter I began to feel they did not take my business seriously because I did not purchase the bow there. In fact that is an understatement, they were extremely condescending and rude. In addition, their advice was confusing and made conflicting points. I was interested in purchasing accessories, adjustment services, and lessons but left feeling beyond disappointed.

Been there a couple of times now to pick up some accessories for my two bows. Granted, I didnt purchase the bows from there, but I wasnt purchasing an inconsequential amount either.
Now, I always try to support the local shops. There prices will always be higher than the internet. Targeteers has had a good reputation over the years so I went.
My last visit is what has me really kind of ticked off.
I have a 06 Hoyt Trykon that I wanted to have custom strings made up for. Targeteers is well known for doing an excellent job of this. I went on a Thursday evening after work to drop off the bow to get re-​strung. I knew it wasn’t going to take a day, and I was willing to leave it with the shop for about a week.
The young lady behind the counter (Cait?) told me that Rob does all custom string work, but was away on vacation. I was told to come back in a couple of weeks.
The next day, I forgot that I had to pick up something else, a riser mount quiver… I got to the store in the morning on a Friday… a handful of customers… still had to wait over 15 minutes just to ASK to see a product. Now someone DID attempt to ask me what I needed… but the only people with the knowledge to actually HELP me were too busy to even look up.
To top it all off, when I was paying for my purchase, Rob walks in and starts shooting the sh*t with his other customers… doing small adjustments and what not…
I’m thinking… wait…I thought he was on vacation…
Turns out, he really wasn’t. On their own Facebook page, over the course of the next week, there were several pictures of Rob at work, at special events there, and other things… he actually WAS at work.
Now, if you were just jammed up… tell the customer that. No need to lie about it… Their customer service is actually quite crap… But when you’re the only game in town, I guess you can get away with that.
To be honest, it seems as if only a certain *type* of clientele is treated well there… Guess I’m not it…

I stopped here to check out a crossbow I was interested in buying after finding out it was in stock. I’m new to archery — just building up my poundage and improving form/​accuracy — and figured I would like to try crossbow hunting this season until I’m better able to hunt with a compound next year. I went here to be able to handle the bow and see if it was too heavy/​cumbersome. Everyone told me this was the place to go and I wanted so much to like this place as it’s not far from home and has a range…
and nope, unfortunately not. Walked downstairs to the empty store with two people behind the counter, talking with one gentleman standing there. Looked around, waited, looked some more, waited… then finally approached one of them to ask to see the bow. In our short, awkward encounter, they made it clear that they 1) didn’t appreciate crossbow hunters, 2) didn’t care for new women crossbow hunters, 3) didn’t really care if I came back or not.
Meh.
Oh, did I mention that the salesperson WAS a woman? C’mon — have some professionalism. Not everyone is a compound purist, not everyone grew up hunting in the stand with their dad, and likely no one appreciates elitism from a cashier who sells the same product they’re bashing. If you’re new to archery and actually want some help — try Simon Peter, Heritage or my recommendation: Tom at Strictly Archery in Washington, NJ.

The staff is amazing! Helped introduce me to my new Hoyt charger! This things a beast…

What i THOUGHT was a great place turned out to be a rip off. I have been coming here for the past year, got two bows setup and bought a ton of equipment from these guys and everything was all good until I brought some kid’s friends in to buy little target youth bows. At 50 bux a pop I should have known better but it was a cheap start to get them into archery. Well the older of the two was pulling the bow back so far as its way too light for him. I brought the bow back after shooting it a couple of times max and the owner argued with me over why he couldnt take it back because its ‘an insurance risk’ and ‘they dont know what was done with this weapon once it left the store’ Are you kidding me? a 10 – 20 lb fiberglass kids bow? I understand technically its a weapon but thats the dumbest excuse I ever heard. As mentioned he wouldnt budge and argued with me until I finally gave up and walked out in disgust. I told him I thought it was pretty poor he was taking a kids money that saved up for this –and his answer? ‘Well I dont care what you think’. Ok fine. If thats how you want to do business then I stand by my claim that they have no integrity. Well he lost my business, and the business of everyone I know. What a shame –for the 30 or so dollars he would have lost he’s going to lose alot more in negative feedback/​word of mouth.