Holiday Inn Saddle Brook

the rooms that i booked were very clean, not messy at all. asked for more blankets and they gave me extra than what i asked for. Great service!

Came up from SJ for a festive NYE party with friends (planned to go into NYC next day but never made it) hotel more then met our needs as we were only in the room for about 4hrs. ($ 102 plus $ 50 refundable deposit no one mentioned) never made it to the pool or the restaurant (I see a pattern developing and so early in the new year) bed was very comfortable had a beautiful view of the GS Parkway if it was loud I never heard it. Room was overall large comfortable and clean. Tub needs to be replaced ASAP pic attached.

Attended a conference there last week. Worst hotel I have ever been in. No soap or paper towels in the bathrooms, heating system awful. The carpets and furniture are old and smelly. The lighting is awful. Very uncomfortable sitting, why is this place still even open. Its a total dump and should be torn down.

Worst hotel I’ve even been in. The lobby smells like Gym nutsacks and chlorine. The hotel is outdated and mostly run down. The van is old, beat up and has «holiday inn» scraped off the side. Overall, this is a complete disaster and I would never ever stay here again.

I stayed here while attending a conference for work. I’m not very high maintenance when it comes to hotels, but it’s safe to say I’ve certainly stayed in better places.
My frustration began when I walked in around 10 am. I had called a couple of days in advance (trying to be proactive!) and was told that I could get early check-​in because my flight was arriving early in the morning and I needed to be on a Skype call for work. I walked in, calmly explained this to them, and was told «You should have called this morning rather than a few days ago.» Sorry for being proactive. Thankfully after waiting for about 20 minutes they resolved the problem and told me to head to my room. When I arrived at the room, I had to wait outside for another couple of minutes while they finished cleaning it.
As far as the room goes, it was fine. The bed was comfy, the wifi was fast enough for me to check email, Skype, and watch Netflix. The bathroom was small and the faucet in the tub was coming out of the wall. The water pressure was so high that it was almost painful to shower, and the water did not get very warm even when turned all the way to hot. As others have mentioned, no mini-​fridges in the rooms, but that wasn’t a big deal for me. As for the overall hotel itself, the location is okay. It’s right off of both I-​80 and the Garden State Parkway, but it’s about a 30 minute trip from Newark Airport. As far as I could tell, there aren’t many restaurants within walking distance, but there are quite a few that deliver.
Overall, it is clear that this Holiday Inn is trying to to the best they can with what they have. Given that this is an older building, they seem to have tried to make it welcoming and accommodating. It’s not a bad choice given the price, but I wouldn’t actively seek it out again in the future.

Where to start, hotel entrance has ¾ stairs up & in. My 1^st thought was glad I’m not old or handicapped. My room is on the 7^th floor end of the hallway with a fantastic view of the Toll Plaza off the GSP. Room has no mini fridge so I’ll be throwing out the goodies I brought with me & the walls are that delightful putrid 1970’s General Motors green. No towels in the bathroom.
Dinner in the Old City Grill which is attached to the Holiday Inn started @ a rocking table so we moved to the 6 chair bar. Calamari was definitely from frozen bags & my Chicken Marsala was only Marsala if pouring brown gravy on top of precooked chicken breast & canned mushrooms is considered Marsala. Pasta was over cooked & the vegetable medley was from Green Giant or Swanson. I took 3 bites, cuz I had to try all 3 things on my plate in order to let Unilocal know how incredibly horrible it was. Pushed the plate forward as to let the bartender know I was finished & she didn’t ask how it was. Wanted to post a pic of my $ 16.99 meal but unfortunately it was cleared before I could do so.

Needs renovations bad! Staff is ok… Great rate on Priceline I’m requesting a room change cause of mold and what appears to be blood in the bath tub… Will update soon…

If i could give the Holiday Inn of Saddle Brook negative ratings, I WOULD!!! My wedding was held at the Westmount Country Club on 12÷31÷14, and unfortunately, this hotel was the only hotel willing to accomodate a room block of 10 with complimentary shuttle for that date, and with our acoomodation request. My husband and I had a contract with this facility for our room block, and never heard of any guests having an issue booking within our block (we had over 10 rooms booked on our wedding day, yielding well over 20 guests to utilize their services). On the afternoon of my wedding, my husband and I receive multiple calls/​texts from guests saying that there was no shuttle scheduled to go to the venue at 6:30pm, as scheduled. The hotel was contacted by bridesmaids, and they were put on hold several times, for over 20 minutes! The person answering the phone was not sure on what was going on, and the manager was no where to be found! Finally, there was word from the manager… the corporate manager with whom we completed our contract with, Joy, was no longer working for this facility (not that it matters!), and that there was no contract on file for our room block/​shuttle service (I am holding a copy as we speak). We had over 20 guests stay at this facility, and management tells me that there was nothing that they could do while people were stranded due to their incompetence?!? This is unacceptable, and not the end of the story. DO YOURSELF A FAVOR, AND STAY AWAY FROM THIS PLACE!

Place is old and smells. When I walked in to check in another customer was complaining about no hot water after changing rooms twice. The room felt unclean and I heard the Marriott across the street is much nicer from my co workers.
Bottom line the place needs to be renovated.

Had to stay here out of necessity, not by choice. Normally stay in the Secaucus area but everything was booked.
This hotel is in a horrible state of affairs. The whole place stinks to high heaven, some sort of combination of mustiness and old stale cigarette smoke. I laid down in bed and immediately sank — no idea how old the mattress was. The pillows were like phone books, rock hard and my head rolled right off.
But the best part about this place was the bathroom. Got up in the morning to take a shower and grabbed a washcloth — in the process one of the hand towels fell in the tub. To my absolute disgust — the towel clearly had a big brown stain on it, as well as something red. I don’t want to think about what it could have possibly been — you’ll have to use your imagination.
Paint and wallpaper coming down, a rust filled bathtub, exposed wires, the list goes on. This place is a filthy disaster that should be condemned. Avoid at all costs.

Former employee with behind the scenes review
This MOTEL is a dilapidated DUMP and literally falling apart. The exterior of the building is in really bad disrepair. The carpets and furniture are old, dingy, dirty and musty throughout. The management is a complete joke and EVERY single one of the managers have ZERO leadership skills! They are childish, two faced and lack professionalism.
The restaurant — Old City Grille, where the manager promotes based on his taste in men is disgusting and belongs on an episode of Kitchen Nightmares! DO NOT eat anything from the kitchen unless you enjoy spoiled food served on dirty dishes. NONE of the cooks wear gloves and are constantly touching their cell phones. I definitely would not trust the nightshift cooks at all !! YOU’VE BEEN WARNED !! The bartender is rude and will stand at the corner of the bar on her cell phone. But don’t take my word for it, go to Holiday Inn’s corporate website and read the review specifically about her.
There is no hot water in the kitchen for sanitary dish washing. Most, if not all, plastic cutting boards and wooden salad bowls have black mold stains on them. Food prep areas are cross contaminated. There is no designated sink for food prep/​washing. They use the same greasy dish washing sink (while soiled dishes are in it). The freezer smells bad because it doesn’t work and food sits spoiling and molding for weeks. Floors, walls and appliances desperately need to be replaced. There is garbage overflowing the 2 dumpster’s behind the restaurant. The back door is left open all day/​everyday allowing flies and critters to enter the kitchen.
The linen tablecloths and napkins are all heavily stained and the carpets need to be replaced. God-​forbid you try to complain to the restaurant manager, he will act very apologetic in your face, then will bash you to his staff behind the scenes. I literally walked out and quit mid shift because the staff morale was low budget and the people and place sucked. This place violates health regulations on a daily basis and I will be reporting this location to OSHA and the Bergen County Department of Health Services.

the big question of the day? : i can’ t imagine why or how the holiday inn chain allows someone to pu the holiday inn sign on this buidling and let this hotel be run as a holiday inn. i thoguht that they had to pass certain criteria… perhaps mr. holiday inn has been asleep at the switch…
bottom line…: sleep in your car… you’d be better off !

I’ve never stayed here as a guest, but my daughter has swimming instruction here. The entrance staff is inviting and get along well among themselves. My only complaint is what I’ve experienced which is the pool area. There is extremely limited seating at the pool. One would see why guests would have an issue with this. Management should see to supplying ample seating.

I’m very surprised at all of the bad reviews. I’ve stayed at this hotel on numerous occasions and have always had a pleasant experience. Keep in mind that this is not the Ritz Carlton, it’s just your average place and I find most of the complaints below to be invalid. The hotel is clean and the staff has always been friendly and pleasant. I have probably stayed here over 10 times and have NEVER ended up with a bed bug bite. Being a clean freak, I do check the mattress and keep an eye out and have never had a problem. The bathroom was clean, bed smelled fresh and they even had great smelling air fresheners in the hallway. The only possible complaint I have is that the elevator made me a bit nervous, it was a bit clumsy so I hope to see them renovate that in the near future. Otherwise, I do recommend this hotel as an average place to stay, bar is nice, staff is friendly, rooms are clean.

Just came here to stop before we headed to NYC. Horrible!!! The bed sunk in the middle. The elevator was being painted (no one informed us) we were waiting on the 8^th floor. The rooms are spacious. I will not choose to stay here again not even if it were free. The hotel smells old & reeks of smoke.

If you have a choice between this hotel and your car, STAY IN YOUR CAR!
The reports of BED BUG bites are not made up!

I stayed here 3 nights and had a good stay. The staff was helpful, the room was clean and looked to be recently renovated. Bed was comfy. My only complaint was a large group of kids staying down the hall being loud as they came and went. Breakfast was just average, the same thing every day, scrambled eggs, potatoes, bacon and sausage, oatmeal, fruit, yogurt, and toast/​muffins. I would have enjoyed a little variety, but no big deal considering it was free.

Very disappointed with the pee on the toilet seat in my bathroom.

This place gave me the most horrible hotel experience. I stayed here for 3 days and the following is what I have experienced during my stay.
First, the front desk charged me extra fees for long distance calls on my two local Dominos pizza delivery orders. This local pizza place’s number is printed on back of the Inn’s key card.
Secondly, I’ve got five BED BUG bites on my legs and arms, and they are still itching.
Thirdly, the key card did not work two times, and the front desk had to reissue my room key card. I suspect that something did not go right with my room security.
Fourthly, the room was outdated with dry & smelly air from the vent, cold air leak from outside through the balcony door, and bathroom with signs of leak & fungus.
Lastly, front desk staff was not friendly, and they were not really customer service oriented.
Please please avoid this place. Period. I am going to file a legal complaint towards the Holiday Inn for the above issues.

Stayed at this location on a trip to NJ with the prospects of relocating. This hotel is right off the Garden State Expressway, which would make for convenience, except there didn’t seem to be too much close by. The corridor leading to the lobby smelled musty, and old. Which clearly set the tone of what to expect through out the hotel.
The room was outdated, and in desperate need of remodeling. Our sliding balcony door was in need of replacement, no weather stripping, and not closing completely. Facing a residential street spared us noise from the Expressway, thankfully. The room just didn’t seem ‘clean’, and as previously stated, a thorough cleaning, or renovation wouldn’t be a bad idea.
We stopped into the restaurant/​lounge, which was dark, and empty. The woman waiting on us was friendly, and apologetic when menu items weren’t available. How many people even ate here?! We ordered chicken fingers and fries, since it seemed nothing else was available. We did find a Dunkin’ Donuts not too far from the hotel, but nothing we could walk too. After a meal of donuts, and coffee, we checked out, and haven’t looked back.