Zoe’s Cruises & Tours

We were on an escorted Alaska cruise from Aug 10 – 20, 2015. Everything went so smoothly starting with getting on the free chartered bus in Sacramento. Great communications before and during the cruise. Ellora and Roger were at the Zoe’s information desk for many hours each day, answering questions, helping, and everyday there were very nice and useful gifts handed out. Such a carefree way to travel, the best vacation ever was our roundtrip SF-​Alaska cruise on the Golden Princess. Will definitely use Zoe’s Cruises & Tours again; highly recommended!

Years ago, we showed up unexpectedly at the door of Zoe’s Cruises & Tours without an appointment, frustrated from an encounter with another well known travel agency in town. Donna Crabtree was working and she took the time out of her very busy day to meet with us and we quickly knew she would be our «forever» travel agent. She knows her job well and works hard to ensure all of her clients needs are met. She is highly energetic and has a GREAT attitude.
I have used Zoe’s MANY times for my cruise arrangements, most times travelling on the escorted cruises to Alaska, Hawaii and Mexico. What a great way to travel! There is a chartered bus from Sacramento (and outlying areas) to take you to the port in SF ~ you put your luggage under the bus and it «magically appears» at your cabin door a few hours after you board the ship. There are daily gifts that are always fun to receive, and it’s nice having your travel agent on board to act as a go-​between if you experience any issues. There are lots of fun activities you can participate in with the group if you like ~ a party and group picture, galley tour, slot pull tournament, etc. At the end of the cruise, you just hop on the chartered bus and head back to the centrally located spot where you were picked up when you began your vacation. It’s so nice not to have to drive or make transportation arrangements to/​from SF.
I can’t say enough good things about Donna and the other staff that I have met over the years. I highly recommend this company and their escorted cruises as well.

I was on a cruise with Zoe May 12 — 22, 2015 where I was ignored, insulted, discriminated by Zoe. She only wants to talk to White folks. She had no apologies for making me feel invisible. Minorities beware; Zoe is a racist.

We just finished a cruise to Alaska and this was the third time we have used Zoe’s travel agency. Like this trip, the other two were hosted trips. The service provided before and during was exceptional. I estimate there were 300 people who had booked with Zoe’s on this cruise to Alaska. Zoe herself hosted this cruise. She was warm and welcoming throughout. Very generous daily gifts were provided. Each guest was made to feel special. A hospitality desk was set up each day, for no less than five hours. Zoe passed out gifts and answered questions and resolved andy on board issues. She was able to help us secure reservations for one of the specialty dining room towards the end of the cruise. Zoe’s cruises and tours is one of the best deals around and we highly recommend. Communication has always been excellent and all emails are answered promptly.
Joe and Robin
Fortuna Ca

I would definitely recommend Zoe’s Cruises for booking a vacation. The staff are awesome and very friendly! I will book my next vacation with them.

I am writing this review as someone who used to work for one of the cruise lines that Zoe’s agency would book thru. They were always a pleasure to work with. Not just as a client but on a professional level. Let me make it clear that I never worked for Zoe’s C&T, I just took calls from them day after day, year after year. It is one thing to be pleasant to your clients but it is a completely different thing to be just as wonderful behind the scenes. The staff was always pleasent and professional. They were also KIND, which is surprisingly rare in the travel world. When it came time to book my own vacation, I was able to ask a ton of questions even tho I wasn’t able to book thru their agency. One agent in particular even offered to send me some of her photos from her vacation to see which of the resorts I would prefer, from the stand point of a vacationer and not just the «pretty» web page pictures. I would highly recommend this agency, and have to all of my family and friends. They were one of the very very rare agencies that still gave their clients gifts. These gifts come out of each agents own commissions, and believe me, in some cases those commissions were pretty lean.

Called and left message and sent email. No one called back. Guess they don’t care about new business and if that’s indication of how they treat current customers with reservations, then I’m not impressed.

My family found out about Zoe’s Cruises & Tours while on a cruise packaged by another local travel agency. The Zoe’s group was quite noticeable as they had a lot of group extras for the same price as our package. For our next cruise we decided to try one of Zoe’s escorted trips and were blown away. Zoe and her staff make sure all her customers have the best experience possible, before and during their vacation. From arranging charter buses to the San Francisco pier to daily gifts and special activities, everyone else on board wanted to be part of Zoe’s group.
If group events are not your thing, that’s OK too. She still offers great fares and great service. Just skip the events.
Zoe’s Cruises is always busy and they may need to call you back later, but call they do.
If you plan to cruise you should consider using Zoe’s as your travel agency. Zoe and her staff know their stuff.