Zee Jewelers

Horrible service went in to buy a ring for my girlfriend they start by asking me how much money I have and then discuss to each other in another language. The rings I saw were priced at 1,500 $ but then the guy tells me he would give it to me for 300 so I would guess the quality isn’t so great if they can just throw the price that down or its fake and are just trying to rip you off and on top of that they don’t give you certification of the diamonds being real and no refunds whatsoever. Would recommend to stay as far as you can from this store. I don’t know how they are in business

DO NOT BUY HERE! REPEAT: DO NOT BUY HERE! I was at Arden Mall and went to purchase a gold chain and a cross and stopped at a cart kiosk and was sold at one price and never told the cart was in association with the Zee Jewelers store upstairs until I finished my purchase. When I finalized my purchase I went to the other end of the mall and inquired about the same type of chain, actually one more like what I wanted. I then purchased there and went to return the first purchase. When I returned the cart was closed and both employees were gone. I went upstair where I find both employees now selling in the store. I told them I wanted a refund and they began to tell me I could not get my money back but they would give me what I purchased at the other cart and I could return the other chain. I said no and insisted they give me a refund using the threat of contacting the BBB and Consumer Affairs. I also noticed a man that had been at there cart and the other cart watching me in the store. I then realized this man floats between the carts and store and reports back to Zee Jewelers so they can pull the old bait and switch and close the cart downstairs to con people and run. The owner then agreed to have the short old indian man that refused to give me my money back, give my money back. NEVER SHOP HERE. ITS RAN WITH NO BUSINESS MORALS. THATS WHY THEY HAVEN’T CLAIMED THEIR Unilocal PAGE. READ ALL THE REVIEWS! GO TO SHEIKH JEWELERS AT ARDEN MALL!

Agreed One star rating is way to high for these jackals. About 2 years ago I went in. They verbally guaranteed me no problem in a return when I asked salesman right then and there, when I went back next day they refused only to offer an exchange. (I had my friend check the ring out at his gold shop cheap materials & diamond) At the time they only had a small lil flier taped to the counter around 3ft high eye Level so kids can see it. With small tiny print. I went to go record the lack of store policy signs in the store for a small claims case, the management called security & police. The officer told them it’s a public venue and that I have the right to video. Outside after the security guards were telling me they’ve been called before because of several other disgruntled customers complaining of diamonds falling out, merchandise turning green so forth. They’re very SHEISTY, take ur business elsewhere. Wish I used Unilocal before the purchase back then.

ZERO rating is more like it for this business. I will NEVER come back to this establishment (nor should you take a chance). They will rip you off. Buyer Beware. I brought 2 watches that needed batteries on 1÷21÷2015 while their store was still at the Downtown Mall. Not even two months have passed; on March 7, 2015, both watches stopped working already. Are you kidding me, $ 30.00 for two batteries and it did not last even two months. WTF.

I agree with all three previous reviews about the profesionalism level these dealers portray. I recall walking away from a kiosk station in Arden and Ray showed me some silver necklaces that won’t tarnish overtime from water exposure. I was looking for a silver necklace chain for my boyfriend and so Ray showed me some crappy looking silver necklaces. I told him I was looking for the bigger ones. He showed me one of the thickest necklace. It was tagged $ 570 and he was willing to give it to me for 280. Basically any jewelry I asked to look at, he would give me 50% off. Great, right? Not really. I decided to go a size down and the necklace was a little under 11 inches for 270 and he was willing to give that to me for 160 and plus tax for 8.50 so he will give the 11 inch necklace for 170 and I can do installment payment. So I paid $ 30 upfront and have a remainder of 140 on my balance. The thing that ticked me off is that he did not say I wasn’t going to get the necklace until I paid the whole price. I came back telling him I want to get a smaller one. The price was 160, which he would give it to me for 65 including tax. When giving me this deal, Ray toss the necklace on top of the other ones said so am I going to get it or not. Since I wasn’t going to get my money back, I had it exchanged and owe a balance of 35 until I can get my necklace. I wish I have known that before putting any money down. Well at least it’s a learning experience that would only cost me $ 65. By the way, I found the same necklace on Zales website for $ 45, unlike Ray’s $ 160 necklace. Do your research first, Unilocalers!

If I could give it no zeros I would. First off I purchased the ring at the Sacramento location. The salespeople will tell you everything you want to hear to get you to buy anything. After my fiancé wore the ring for about 2 weeks a diamond fell out we went to take it back and the Sacramento location was closed so we had to go all the way to the Vacaville location to get the ring fixed. They fixed the diamond and assured us that everything was fine and they checked the ring out fully for any other loose diamonds. Then another diamond fell out we went through 4 diamonds falling out! Finally I stated that this ring must be defective and I would like to trade in for something else. Of course they did not give me a full refund and I had to pay more for a new ring which was not right. I just wanted to get rid of that ring and have something for my fiancé she could actually wear and wouldn’t have to be upset about. Long story short the 2^nd ring lost a diamond we got it repaired again and seemed to be ok until today she was merely taking a bite of food and the entire top half of the ring rolled off onto the table! They will not give me a refund I do not want them to «fix» it again for me, just to have the same situation come up. Don’t trust their quality pay the extra few hundred and go somewhere more reputable, I learned the hard way. I will probably be taking them to small claims court to try and get my money back and they can have the garbage they sold me back. Whoever does their repairs needs to be fired as well.

Horrible service! My fiancée and I came to look for wedding rings here. We were greeted by Ana, a saleslady whom was very pleasant and tried to cut us the best deal possible. But it was her bosses that were very rude and unproffessional. One had his arms crossed and looked at my fiancée and i as if we had no money. We finally got the deal for a bridal set and a wedding ring for my fiancée and i waited 7 – 10 business days. I go to pick up my ring, wore it for one day, and a stone fell off! I went back and the guy said it was my fault and i needed to pay even more money to get it fixed. But clearly, i had just picked up the ring a day before and i didnt do anything to damage it. I made a fuss and he waved my fee. I wait to pick up the ring after another 7 – 10 days and it still doesnt look perfect after they resized and fixed the stone. The stones look crooked and the prongs holding them in place are not placed perfectly. Overall, dont go here. The guys are rude and dont care about customer service, on top of that they give you shitty jewelry! If i would have known, i would have went somewhere else bc they dont do refunds!!!

Eek! Methinks not, is right. Came into this Jewelery store just to browse (definitely not saying I don’t have the money to spend) and I immediately get the feeling that I’m in an alleyway and some man with «gold» watches under his trench coat is offering me me the BEST deal right now or I’ll never see the deal again. To not be so dramatic, I was passed back and forth between two salesmen who both were very bold about telling me that they could offer me the better deal then the other salesmen, then after about 5 minutes of asking important questions (especially important when buying a 4 thousand dollar diamond necklace) about the quality of the diamonds, whether they were certified, what kind of precious metal was used to bind them together, etc. Once the salesman realized I wasn’t just going to slap a big stack of hundred dollar bills on the counter or just swipe plastic, and that I was a customer that was actually interested in the quality, meaning when I found out the diamonds weren’t what was advertised I’d be guaranteed coming back unhappy he immediately seemed withdrawn from our potential transaction and continued on to say that there were «Other customers needing to be dealt with.». I turned around and looked about the store and literally saw no one actually in the store except a couple talking to one of the employees standing on the outer entrance. It appeared to me that the salesmen were getting anxiety about the potential commission that could be walking into there store and his attention was almost instinctively drawn towards the couple that made it as far as the entrance and turned around to continue into to mall. He then, now seeming angered told me «If you got the cash (slaps his hand down on the display glass), then we can talk.» Basically telling me he won’t answer any more of my necessary questions. THEN as I’m browsing the display case that was right next to it JUST to top the cherry off on my horrible experience, after the salesmen looks at the «diamond» necklace we had been discussing he then very carelessly throws the «four thousand five hundred dollar» necklace on top of a pile of other diamond necklaces and closes the glass. The amount of disrespect it shows for the customer and what the customer potentially wanted to buy is appalling, and that alone even makes me question how much it’s worth and if it is even real. I will never come back to this store again.