Western Pool & Spa

This company was managing our pool for a while before looking into moving on.
The first day they came to the property, the pool guy promptly leaves, refusing tt pay attention to the pool because the solar cover was on the water and goes off on a rant about pool covers increasing water and chlorine use (which is the opposite of the fact.) At that time we should have moved on.
Since we like to pool to be warm and clean as well as minimize chemical loss and water evaporation during a time of drought, we keep it covered except on the pool cleaning days. It seems to be a personal insult to the pool company when they arrive and we have forgotten to take the cover off or when the guy comes on a different day unannounced. When it the pool is uncovered, they barely do anything with the water, skim the surface, and leave within minutes. I was out of the country for a few weeks in the spring (pool was left uncovered) and returned to find the bottom covered in dirt and leaves and cloudy water that turned green in a week or so. The higher level of service including vacuuming was being paid for.
When we complained about the pool being dirty, the pool had a partial cleaning and the water looked like it had been shocked. 3 weeks later I notice that the pool pump and automatic cleaning sweep have been changed to run 20 hours a day from 8 – 9.

Very professional, drained and cleaned in one day. Weekly service has been excellent, would recommend.

This guy is a joke. I called him to get my pool vacuumed because I had purchased a foreclosure with a pool and my insurance was going to drop me if it wasn’t clean. I let him know that when I called him and I asked for next day service. He told me he would be there between 9 – 11. Well, the next day came and nobody showed up. Then, a day after our appointment, his guy showed up.
He then called me and said I needed to go to a pool store and buy a brush to brush my pool before he would clean it. So, I hire him to clean my pool but he wants me to clean it before he cleans it?
What a joke of a company. Not only that, he acts like an arrogant idiot when talking to him.
Beware and don’t waste your time.

These guys are true professionals! They work pool & spa MIRACLES! Just look at the before & after photos I uploaded. This transformation took less than 3 days :)