Vinai Market & Pure Water

Pricing of their item marked low but when it gets ring up, the item cost more. Excuses was that they moved the item around back and forth on different shelf but doesn’t explain why the price tag is marked lower but they will charge you a higher amount. If they increased the price on the item, they should change the price tag… if not, they should give the customer the price they tag it for and change price tag on shelf after transaction. I am a regular customer but will not be supporting this store any more. Poor customer service.

Very unprofessional– I was disappointed of how my mother was treated — they accused her of getting the wrong bag of chickens– If you don’t sell your chickens then u don’t need to be showcasing them on the window. She also bought 6 whole chickens that was priced for 6.99 but the cashier rung up 7.00/each. If its not 6.99 then don’t put 6.99 on it. The cashier even argued with my mom that the chickens were originally 7/​each. I do not recommend this shop –the prices are higher, customer service sucks, and not even a lot of selections to choose from. Rude old lady cashiers–

Dam this place has horrible business practices.
Walked in tonight at 5:45pm and they started flipping the lights on and off to warn customers they are closing soon. Then at 6pm on the dot they turned off the lights altogether. The teenage cashier used her cellphone spotlight to shed light on her register to finish our transaction. WTF! Ghetto!
Also what idiot decided to close at 6pm? How are your fellow people supposed to rush home from work in time to grab any groceries in this place???
If you’re that concerned about being open after dark, hire some security sheesh!

I went there yesterday to get some papaya. The lady was all like «don’t you know we close in 30 minutes!» I’m like so what you’re still open aren’t you? I mean their were people behind me as well. She got all butthurt and started making my papaya. I got home and the papaya had peppers with their stems still attached to it. Plus it was so watery. I just had to throw it away. :(It seems she was in a rush or something. Horrible customer service.

I disagree with a lot of these comments. Maybe, its because I’ve only been there a few times. There are a couple of kids playing around in the rice area, but it doesn’t bother me. Its not like they’re running around the whole store. A lot of the people who work there don’t speak english so if you need something, you have to speak up and ask for it. Don’t expect a non-​english speaking person to approach you. If you’re at the meat department and if you don’t speak Hmong, you may have to point out what you need. If you’re waiting at the asian medication area, don’t expect to ask the young cashiers for help because they do not know anything regards to those medication; you have to ask one of the elders. Unless know what you want, then they’ll grab it for you.
My recent experience, I went there sick. I went to the produce area and ask for chicken herb, but unfortunately they were sold out. Stop at the meat department and ask for a couple of chickens. I had to point it out because he didn’t speak english. Got to the register, there were two people behind me holding a couple of items each so I let them go ahead of me because I was going to ask a couple of questions about the asian meds. Unfortunately, the mom wasn’t there yet so I ask the cashier, which one is best for flu or cold like symptoms. She did admit to it that she didn’t know, but I ask her for the salonpas. I was coughing like crazy and luckily the mom just got there. The mom goes, «Wow, you’re coughing a lot and you look very pale. You should try these because it work for me.» And she handed the medication to me.
As for the quality, I’ve never bought bad produces or bad meat here before. I don’t ever buy the hot food because I find it as a waste of money when I could make it myself… so I can’t give you any comments about that. The only time that ever do go here is on Sunday morning so it may depends on when you go. This is a family own market and a lot of the workers there are non-​english speaking. If you’re a type of person the get bother by every little thing, then it may not be the place for you. There will be a couple of kids playing by the rice area, but they’re not going to approach you, maybe just stare at you if you’re by them. Like I said, it doesn’t bother me because they’re just kids and they haven’t done anything wrong. Plus if you’re by the rice area, they’ll stop playing and sit there until you leave the area before they go back to playing. If it was really a bad place, then there wouldn’t be customers continuously going there. I know for a fact that my mom love going here the get stuff once a week.

I go here mainly for their hot food during my lunch time. Sometime they have hot food, sometime they don’t. Good portion of food & a decent price. All their food is in packet with sticky rice & meat (Hmong sausage, chicken wing, American sausage, fish. Roughly around $ 5) Don’t get their Banh Mi though. OMG. Not even worth it. I got their Banh Mi just because they have no other food. It was around $ 3 & not worth it. Little meat & barely any vegetable. I got probably two slice of BBQ meat and two cucumbers only. I was like «WTH is this crap?»
Customer service is horrible! They have about four cash register but open ONE only-​_​_​_​– like come on! Why have 4 & open 1 only?! The line get ridiculously long & people have carts and carts of stuff! & to remind u I come here mainly for lunch & waiting in line probably takes up 10 minute of my lunch time already.
I don’t recommend this place unless you have patience.

Never really buy items here… Sometimes service is horrible because they have kids working the cash register which was a horrible experience for me, luckly I did not go off in that store. Papaya salad is ehhh. Go somewhere else if you can.

I agree with the previous comments about being ignored. I went to the meat counter and stood there for almost 10 minutes and the man there just simply ignore me. He didn’t even ask if I needed help.
Also, the somewhat food area, little kids playing around, sneezing, and crying. The papaya is good but I am hesitant in going back with little kids touching, sneezing, playing with the food there.
The little kids there were also playing with the cooking utensils. They should not have kids running around like this, don’t get me wrong, I love kids, but they should be kept in the back.

I would strongly urge everyone to avoid shopping at Vinai Market, located at 6968 — 65^th St, Sacramento, CA 95 823. Also, definitely, whatever you do, do not spend your hard-​earned money at Vinai’s Market. Reason being, I stopped by Vinai Market to purchase a number of herbs and supplements upon learning through word of mouth that Vinai Market is known to carry a variety of herbs and supplements not necessary found at your average, everyday market. I spend a great deal of money on various herbs and supplements, especially those of an Asiatic origin because I know they are known to be exceptionally well-​made and actually work for whatever may be one’s ailment.
This afternoon, it wasn’t as if Vinai Market had a line of customers out the door, and the two clerks idly standing at their cash registers were simply to busy to assist every customer. In fact, there were only two other customers in the store and both cashiers felt it was much more important to engage in meaningless conversation with them rather than assist a potential paying customer. Upon entering the facility nary a greeting or sign of welcome was extended and when walking over to the herbal supplement display case, and standing there waiting to be helped. I was virtually outright ignored and apparently invisible since neither clerk standing at the front counter/​registers gave an acknowledgement to my presence.
I must point out I was properly adorned with the four S’s, i.e., shirt, shoes, socks and slacks, so there should not have been a reason to suspect me of any wrongdoing or ill will, especially since I was sans a hoodie and did not ask where the Skittles were kept. I politely stood at the herbal supplement display case for at least 8 – 10 minutes while the two cashiers continued their idle chit-​chat with the two other customers, and still neither cashier walked over to offer assistance or question whether I needed help finding a certain item.
Finally, with much reserved patience I calmly walked over to one of the cashiers standing at the counter, (still engaged in ineffectual conversation, mind you), and politely said. ‘Excuse me’, in which she turned toward me, then quickly turned toward the other cashier with a definite grimace on her face, then turned very hesitantly back toward me wherein I asked her if all the herbal supplements displayed in the case was the extent of Vinai Market’s health-​related inventory. A somewhat flippant ‘yes’, with a touch of ‘don’t bother me’, was her reply wherein I said thank you and walked out of the store, very disappointed that such a demeaning level of treatment was given, especially since it was my intention to purchase a month or two’s supply of a variety of Vinai Market’s herbal supplements/​vitamins.
A pity that in still a struggling economy where small independent businesses close up shop every week, the staff at Vinai Market would display such dismissive attitude to one of what must be very few customers. So again, unless you simply are turned on at being ignored, treated rudely while freely giving your money away to a retail establishment that doesn’t give a damn about all customers. I would strongly urge everyone to avoid shopping at Vinai Market altogether and perhaps it may behoove the owner/​operator of Vinai Market to explain to his or her cashiers on the meaning of providing customer service to all.