US Post Office

I’ve been trying to call for an hour and it’s been busy this whole time! How is that possible?

They NEVER CALL BACK. They NEVER CALL BACK. They NEVER CALL BACK.
If you call or deal with this office and they say they will call you back just remember they won’t.
The lack of accountability is mind boggling. The lack of interest in helping you resolve your problem is very unprofessional. The middle aged lady up front is unhelpful and lacks any thinking skills. Ask for manager if you have a complex issue to discuss otherwise you are dealing with a kindergartner.
The employees don’t acknowledge they work for the United States Postal Service, they represent that to us. So using words as «I don’t know what they did…» or «I don’t know who did that.» or «I don’t know what happened…» IS NOT HELPING ANYONE. You are USPS so accept accountability and go figure out where my package is or explain to me what happened. Telling me «it wasn’t scanned» and throwing your hands in the air and calling up the next customer in line is not CUSTOMER SERVICE I am paying for with my taxes. It’s disgusting.
They are unorganized, unprofessional and frankly I am surprised how they operate. I understand they process a large volume of mail and there will be some quality issues once in a while but at least have a process for that when it happens and take some ACCOUNTABILITY. Treat us like customers and be nice and helpful. We have a choice. Remember that when your office closes and you are laid off because that is what happens in the world when you become USELESS and OBSOLETE.
Moving my entire business account to FedEx or UPS.

Unhelpful! I ordered a package three weeks ago and they told me it shipped in three days but when I went to look for it in my mailbox it wasn’t there. I called only to find out that the package had been brought back to the Post Office. I walked in today (almost three weeks later) to try and pick up my package and I was notified that they still haven’t sorted through the mail and I should come back tomorrow. All in all this place is extremely unorganized and the employees are lazy.

Absolutely insane that i still have not received my package, here we are 6 days after my arrival time, it says «delivery attempted» on my tracking, but there was no notice left for me, usually they will put it in my mailbox or leave it at my door. NEVER EVER LEFT A NOTICE. Its not even an item i would need to sign for. Anyways i have called them 4 times to track my package. 2 of the 4 times i called they promised me my package would be on the truck and delivered. The other two times i called they told me they would «look into it and get back to me.» guess what! THEY NEVER CALLED ME BACK.

Time for an update on this Postoffice location as its been just over 1 year since my original 2 star rating.
Jeannine the superstar Postal employee who was the highlight of my initial review and Unilocal tip is still here and the customer service she offers is still superior. She’s always so genuinely helpful and greets me warmly. Totally appreciate this.
I have to honestly admit that in the year or more since my initial review of this post office I have noticed some tremendous improvements across the board for the interior customer service offered. This is a much welcome change as we do frequent this post office several times a month and always use the counter customer service which has increased its friendliness, speed and efficiency over the past year.
Although I haven’t tried their new mailing kiosk located inside the branch it appears to offer the ability to mail and track packages which I thought I’d never see. It does a lot more than this but wanted to mention it availability.
Now for the area of this post office which has spiraled down into an abyss of living hell… Home delivery of our mail. Home pick up of outgoing mail. Actually it isn’t just us whose noticed the horrific decline in this usps service but neighbors from all over the Arden Arcade area and our neighborhood. It’s actually gotten to the point that the residents in this area spend a decent amount of time re-​delivering Mail that arrived at their/​our home in error and that the postal carrier refuses to take back and deliver to the correct street address.
It’s nothing to have outgoing mail left inside the neighborhood mailboxes while the inbound is stuffed right on top of it or just to leave it there period. Our neighbors are calling us entirely too often and vice verse to see if they saw the postal carrier as we’ve had outgoing mail in our boxes for several days and not been receiving any… not even spam-​mail or shopping ads…
It’s beyond ridiculous.
Regardless of how many times we’ve actually spoken to the revolving door postal carriers staffing this route to the conversations with the actually postal office manager about these unsafe practices; nothing changes except for the service to get worse.
Not going to ding the overall rating on this location as the areas of improvement when conducting business inside the branch has now become solid and I appreciate the hell outta that.

This post office is horrible that keep the phone off the hook so when you call there busy! I’ve been trying to call them for to weeks they’re so not professional I went down there and the still having got my mail right… smh

Avoid at all costs! Staff are rude, unhelpful, are always frowning, and instead of helping customers, seem to enjoy picking fights with them whenever possible. An embarassment to the US Postal Service, which in other places I have lived, has been far more professional and customer service oriented.

If I could give less than a star I would. Rudest old people working here ever. They argued with me over a piece of tape! Are you kidding me ?? Literally tried making me pay $ 4 for a whole roll of tape when I needed ONE strip to close my box. BS. Don’t waste your time with these unprofessional rude workers that could care less about you. I wish I got the guy’s name to complain, yet the supervisor herself was a real piece of work. Thank you for NOTHING post office

This usps does not carry on hand the priority mail regional rate a boxes or the priority mail flat rate padded envelopes. Is this bull or what?! When I asked about the priority mail padded envelopes, the lady usps told me to purchase bubble wrap instead! If you want any other boxes besides the ones they have, make sure you go online to order, but beware it takes 3 – 5 business days. What an inconvenience! Had to call around and drive around to other usps crossing my fingers if they carried any. Thank god the 1 down on fulton carried them.

Second time this year I’ve had to file a complaint against this post office. They continue to update tracking saying they attempted to deliver my item and left a notice. This is in the normal scope of business hours, so there is always someone here to accept the package. Yet again, I have to schedule a re-​delivery and am told they’ll «look into it». Even if pay extra for fast shipping. Total scam by lazy employees.

Here’s a list of things I’ve seen that are more organized than this place:
— a kindergarten graduation
— an ant colony
— my shoe closet
— your mom’s beard
No signs point to «pick up your packages here, and don’t wait in the line that everyone else is waiting in.» Instead, you must have the PRIOR KNOWLEDGE that a small obscure door on the left when you walk in has a doorbell that you must ring, and WAIT, because someone will answer the door and stare at you as you hand them the stupid piece of paper that your mailman left for you at your house so you can pick up your dumb package. Simple enough?
Oh, and this is rich: they have like, 2 workers available, MAX. Like, even when the post office line’s out the door. OH and the workers? About as polite as a sniveling, territorial chihuahua. If you’re expecting customer service, you’re better off letting said chihuahua bite your ankles because these people are just as rude. It’s like they purposefully hire people who have failed personality tests.
Coming to this place is like torture. I’d rather hang out at the DMV.

Always a crazy wait. One of the least productive post offices in town. Nothing more to say :)

There was a short hair blonde woman behind the counter and she serviced me today. She looked middle aged. She called me up and announced to everyone whoever needs to pick up a package need to ring the bell on the other side. The lady behind me went and about 20 seconds later she came back saying no one was there. That was when the woman behind the counter said to her «They are right there, I see them coming, you didn’t even bother to wait!» Then she looked at me, rolled her eyes and said «jeez!» All I could think was damn, hella rude!
Anyway I came here to renew my passport. Did my research online, brought all the documents, even printed the form I needed to fill out. Gave the woman behind the counter my form and said I had the incorrect form and was at the wrong location. I was irritated because online and on their door stated they did passport services, including taking photos. She sent me to the Royal Oaks location. Grabbed the form she supposively said I needed. Turns out it was the exact same one I showed her earlier. What the funk… definitely not pleased with this location at all.

I used to come to the Arden USPS all the time because it was near my house and had the best hours of any nearby PO. I have a day job so I like being able to come after work or on the weekends. Plus they have one of the automated postal machines in the lobby, which is handy if it was busy (like that location is most of the time) or I arrived too late for counter service. The service was always hit-​or-​miss and the lines/​wait time were almost always long, but I kept coming back to this location because it was so convenient. But one visit a few months ago was the straw that broke the camel’s back.
I had a tote bag full of stuff to ship, maybe 6 or 8 small packages. I didn’t want to wait in the out-​the-​door line but I needed certain services that can’t be purchased through the machine, so I waited and waited in that line. I finally got up to the front of the line and waited for the next available clerk. A clerk called for next in line, I walked to them, they took one look at my tote bag and said «I’m about to go on lunch, so I don’t have time to do all that. Please wait back in line.» What the hell? That’s rude. But I’m not the type to cause a scene so I walked back to the front of the line like a punished child. The about-​to-​go-​on-​lunch clerk called out «If anyone has something quick, I can help them.» (WHY would you even bother if you don’t want to risk delaying your lunch?) The person behind me in line walked up and the clerk– hand to God– took their sweet time checking that person out because they were flirting. I know because I ended up getting checked out at the window next to them, and because I have ears. How long did this flirting last? Until I got called to the counter a few minutes later and AFTER I was done with my transaction. When I left and got in my car, I could see that clerk and the person still talking through the front lobby window.
WHAT. THE. HELL.- bold, underlined, AND italic.
I do a lot of online selling so it wasn’t rare for me to show up with multiple packages to ship, and never once before then had I been denied or delayed service because I had too much to ship. (Shouldn’t they WANT a lot of stuff to ship, considering how badly the USPS has been struggling in recent years?) Luckily I don’t live near Arden anymore so I don’t have to burden them with my repeated business.

I had a package that was delivered to my old address in error and they were kind enough to contact the carrier and pick up the package from the old address and hold it for me at the office so I could pick it up, on a Saturday as well! Thank you so much!!!

If I could give this post office minus stars I would. After they made an error with my priority mail package I tried numerous times to try to resolve the issue. No one ever answers the phone so I went to the office. The managers and supervisors were nasty and unhelpful. They sent me to another office who in turn sent me back to Arden. If the lazy, unconcerned clerk had just checked the tracking number she could have avoided the sending me all over town.
They actually asked me if I knew my own zip code. The manager seemed irritated that I had an issue and talked about me right in front of me like I wasn’t there, which I think is extremely rude and unprofessional… EVEN FOR POSTAL WORKERS. The clerk who scanned the package made a mistake and they sent it back to the storage facility. According to them it’s untraceable because of the clerks mistake.
Although they were at fault not once did anyone apologize.
Long story short, I still haven’t received my package. I’m just glad it wasn’t medicine.

Though I’ve never had a hard time parking, and I do appreciate the self automated mail system (which I give one star for), I have never had such a pathetic, unprofessional service from a post office. I recently started to have packages brought back to them instead of being left at my door, due to items being stolen, but that didn’t help, since the post office can’t seem to find them. And when I asked the postal woman if I should just call the company to tell them the postal service lost my delivery, she responded with «no it’s not lost». Um, where is it then.

I decided to update my review for two reasons. First off, the last few times I have been to this location (it is closest to my work so I don’t have a choice), it seemed like they had more clerks at the window, but don’t think this is a positive. Second, I don’t know if they hired a new janitor, but the lobby is a lot cleaner.
That is the only good thing I can say. Otherwise, they need to send the aforementioned clerks to CHARM SCHOOL and feed them a pot of coffee before their shift starts. It’s almost like the deliberately take their time to do their tasks. The vacant looks on their faces makes you wonder if the gals there didn’t take a tranquilizer before leaving home. If you do get one who can actually hold a conversation, they are usually frowning at the line over your shoulder and answer in clipped tones.
The Post Office pays great and its hard to get fired from there. They know it. Management knows it. It’s painfully obvious that when you go in, you are in for the long haul.

I shocked how big this building was when me and my wife were looking for the nearest post office. We where running around doing some errands, and then we remembered that we had to mail out an important letter. I was using my gps to look for the nearest post office, and I found this one.
I was looking for something small and stood out like most post offices, but this one had a dark color paint to the building. Most building I’ve gone to are painted with a lighter color, and they had a big sign out in front. When we where looking for this one, I kept passing it up lol.
Over all this place is a clean huge establishment, with plenty of mail boxesthey even have big ones. I didn’t get a chance to visit the office during opening hours, but I’m sure there like most post office, helpful, graceful, and polite.

I made an appointment at this office on Thursday to apply for my passport. It took me 3 – 4 tries to actually get through on the phone to make the appointment because the line was always busy. You would assume that in the year 2014 you could make the appointment online, but I digress…
When I got at the Post Office at 12:45pm for a 1pm appointment, there was no one at the passport counter so I stood in line to get up to the regular counter with everyone else. I was #9 in line.
When I finally reached the counter, I had a nice lady who said she could help me. It still confuses me though why they would set appointments for passports and then have no one there to help the people who show up for the appointments. But its the Post Office… where nothing ever makes sense.
The whole process took me about 30 minutes. When I was at the counter and the lady was processing my application, someone else came up for an appointment and was confused where to go so I felt better that I wasn’t the only one! Apparently you stand over by where the passport counter should be and they’ll help you when they get the chance.
To make the passport application process go faster make sure to bring your completed application, your ID, a copy of the front and back of your ID, an official copy of your birth certificate, two passport pictures (or they will take them there for $ 15), and two checks.