University Automotive

I was very impressed with the service and hospitality I received as a first time client at University Automotive. Donald and team were extremely welcoming and were able to get my car in quickly. I have since returned and am so glad to have found an honest and caring business. They also provide shuttle service to and from your work, so if you need to drop your car off for the day you don’t have to worry about how you are going to get to your next destination. I highly recommend University Automotive and will definitely be using them from here on out :)

I am a new senior resident in SACTO & I had a simple oil change service performed here last weekend for the first time in Sacramento for my 2008 Toyota Prius which I have religiously kept and properly maintained while in the Bay Area since 2008 but this shop tried to pull a fast one by giving me a host of PROBLEMS from defective water pump to coolant and rear brake drums afterwards which were proven to be non-​existent by a couple of SF shops whom I consulted for 2^nd opinion last weekend. More disappointing was the complimentary vacuuming offered which actually was never performed.

It took these guys eight hours to do an oil change for me. EIGHT HOURS. EIGHT!
I really wanted to like you, University Automotive, I really did. Especially with all these great Unilocal reviews. But eight hours for something I could have had done in under an hour is just unacceptable. Yes, I got that box of girl scout cookies you left on my passenger seat. No, that doesn’t make up for keeping my car for an ENTIRE FREAKING DAY. You originally told me my car would be done in two hours. Four hours later, nothing. Not even a phone call. At five hours, I had to be the one to call you. ME. Why should I be the one to call for an update? What happened to your customer service? At six hours, I had to call again. At eight, I was fed up. Never again, University Automotive. Never again.

I will not take my car anywhere else. Everyone is super friendly, accommodating, and honest.

Best service ever! I’ve been here twice and leave satisfy every time. The people there are so friendly and nice and willing to help you in anyway. I’m not very familiar or know much about cars, so i ask a lot of questions and they answer all of them with full explanations. I did my oil change here and every time i pick up my car, they are washed and cleaned and with a lovely thank you note. I would recommend people to go here.

I love this place. Let me first say how nice everyone is. And honest.
I’ve been taking my car here for about 3 years. Without doubt I know everytime I bring my car in I will be treated

This place is really good, excellent customer service and I have confidence in their work.
We’ve used them at their old location before they moved to Northrop and I would recommend them to my friends and family in the area and return myself if/​when I have car problems.

They misdiagnosed the problem with the car. They did credit the money I paid for the work they did. But then charged me $ 333 for an alternator. They claimed they get original parts from a dealer so it would be warrantied. I was never told how much the part would cost or given a choice of a less expensive part.
Would not recommend this shop to anyone. They don’t keep the customer informed or give alternative choices.

I brought my Camry in for a tuneup and the service was great. I keep pretty good track of what my car needs and doesn’t need. I received the standard oil change and got a call about some junk on the battery terminals. It was something I had been meaning to do myself but kept forgetting about. They cleaned them up and added some goo to keep the corrosion from coming back. Well worth the little extra charge for me not to worry about it. They also didn’t recommend anything that I didn’t need which I appreciate in an auto repair business. Great job and I’ll be back.

Well. Disappointed. This place came recommended by a family member. My biggest complaint was as follows:
I brought my car in to be advised on whether or not my timing belt needed to be changed. After leaving it there all day, I was told I have a coolant leak somewhere in the back of the engine, but they cant tell where, and they recommend bringing it back for a pressure test so they could determine where the problem was. Further they recommended a repair to my axle.
I asked about the timing belt. They hadn’t looked at it, didn’t have a price for it. I take my car home and am told I’d be called back regarding the timing belt (the reason I had brought my car in). No call back. I called again and was given a quote to replace the timing belt (it was explained to me it costs so much to look at the belt I may as well replace it) along with a quote to repair my axle and a pressure test of coolant system. I opted to repair axle and have coolant system tested ($ 63 for test).
I bring the car back for my appointment… and they ask, «why are you here?» I had to tell them why. Next question, «what part of the axle needs repair?» and «did you get a quote?» And now. I’m starting to feel we have a problem. I explain, «Every time I call or come in for a visit, no one seems to know whats going on.» The guy I’m dealing with seemed to think that was funny, but I definitely didn’t. I’m given apologies and explanations about how their new computer system is to blame. That doesn’t work for me at all, but it is what it is.
So, axle repair seems to go well. And I am told the pressure test revealed the coolant leak is in the back of the engine and they now THINK they know where and would have to pull the engine apart to figure it out. So, apparently I paid $ 63 to be told a second time I have a coolant leak of some kind. Great, $ 63 well spent. I expressed my displeasure with that, and again am given some sort of excuse… although I don’t know how you merit charging a customer for a test that tells little more, if any, than what was already known.
In the end I was dealing with disorganized sales people, and because of the sheer number of misses and errors, I would be afraid of having further work done on my car there.

My parents and I have been customers for years and this is the only location my parents will bring their cars. Between my parents cars and my two cars we frequent University a lot. This is a pricier auto mechanic facility but you really pay for the quality of care, trustworthy advice and excellent customer service. This was my first time at their new location. It’s beautiful and very easy to find.
My car wouldn’t start so I had AAA tow it on Tuesday morning. My car needed a new starter and oil change. They are super busy so I highly recommend an appointment. I didn’t get my car back until Thursday. We had some issues with them with my car keys breaking and then not getting my car windows washed and vacuumed out (they do this after every service). Omar was the one who helped me the entire time my car was with University. He acknowledged the problems we had and took care of me. I was very impressed with his customer service and care. Thank you Omar for being so quick to right our situation and taking excellent care of my car.
Even with the small issues we had I really appreciate having an auto shop that is 100% trust worthy and takes excellent care of my cars.