Umpqua Bank

Refinanced with Umpqua. OK experience. Went to pay online, and they do not accept payment online unless you have a checking account with them. Why? It would be cheaper and easier for both parties if they did, I guess they are just trying to force people to start checking/​savings accounts with them. Pretty slimy. Instead I will be mailing checks with random letters just to waste their time, as they are wasting mine every month for the next 30 years.

We switched our banking a few months ago and we couldn’t be happier. Umpqua is the «world’s greatest bank» as the deposits receipts mention.
The bank feels like an office and as such gives it a more personal feel. Instead of standing in front of a teller, a customer sits at a desk across from a teller. This style of banking emits an air of professionalism.
A couple of side bonuses too — there’s always fresh coffee with Bloomberg quietly displayed on the television. They also offer a free $ 5.00 parking voucher for the adjacent structure. This particular structure as several (5?) electric vehicle charging stations. That means I can charge my plug-​in hybrid to full for paying the difference between the parking fee (usually $ 7.50) and the free voucher ($ 5.00).
Best of all with this branch — very friendly service that genuinely take an interest in your day. Five stars!

I freaking LOVE this bank! Their tag is The World’s Greatest Bank and I for one have to say they definitely are in my book! Come on folks how many banks do you know that has their customers pull up a chair to complete their banking needs. You would complete miss it you’re not familiar but they are on the 5^th floor and will validate if you park in the garage *Missed that memo the first two times I came DON’T SAY I DIDN’T LET YA KNOW :) My new neighborhood banking location is this one and their service is beyond welcoming! I typically do my transactions with Julie who is THE BEST! I really can’t say one negative thing about this place and to me THAT is GREAT service!

This place truly is the worlds greatest bank. Coming from Wells Fargo and BofA I thought all banks were the same, well they are not.
Umpqua Bank is in a beautiful building on Capitol Mall, with free underground parking around the back. This is not your typical bank, you need to valet your car, go through the marble lined lobby to the elevator, take it to the 6^th floor where the bank is. Once you arrive at the bank, there is never a line, or much of a wait. When you do see a teller its at their desk, not a teller window. The employees seem happy and are always very pleased to help with anything you could need.
The only downside of this branch is the location of the ATM. Its impossible to get to unless your on foot. There is absolutely no quick place to park for the ATM. And when you finally do get to it, it doesn’t accept deposits! This is a little quirk I have gotten used to by using the ATM at the Arden branch. It is easily accessed and accepts deposits.
I love this bank and would never consider using a large bank like BofA, Chase or Wells Fargo again. I now realize there are far better banks out there, and this is one of them.