U-Haul of Downtown

This place is the worst. The owner is a complete idiot and doesn’t understand how to communicate with other human beings. I have been to this place on 3 different occasions and every time there is a story of a horrible experience. I always try to give places the benefit of maybe they’re having a bad day or maybe someone called in sick so they’re understaffed. This place doesn’t have that problem; they have an attitude problem and aren’t worth your time. Go elsewhere; this location would be better managed by monkeys.

Reserved an auto transport for my 4runner. When i went to pick up the trailer, I was told that the curb weight was too heavy for the 4runner and he would not hitch the trailer. They are the only U haul i have ever been to who will not hitch the 4runner. When asking for reasons why he wouldnt hitch it, he would only say the curb weight was too much. And, that other people who tow with this trailer are doing so incorrectly. Not sure his reasoning, for not wanting to hitch the trailer, especially since the UHaul website says it will work. I will not be returning here and will go to other locations.

This location is the worst to pick up from. Other locations for U-​Haul have made it easy for the customers to get in and out. This location with its owner will make you jump through so many hoops just to complete the transaction. You can reserve online, you can have your card on file, but he’ll still want more. You need to have a minimum amount on your card, whomever is paying for it needs to be present at the time of pick-​up even if you’ve already indicated on the billing information that another person will be picking up, and they want not just one but two different contact numbers. I’ve been through hell and back with this location at least 3 times and yet, 3^rd time is not a charm. They’re hell bent on turning away business so I’m surprised how they’re still up and running. Slow service with absolutely horrible customer service. When people are in the middle of moving, they do not need additional stress and this U-​Haul location makes it seem like that it is almost guaranteed from the company. You’re the worst representation for U-​Haul. Their additional requirements aren’t even provided online when reserving with them.

Don’t go here!!! Go to Enterprise Truck Rental instead! Should have read the reviews about this place before I decided to book here. Clearly other people have had problems with Mark and this location in general.
So we made a «guaranteed» reservation for a cargo van a week ago. Today we show up and there are no vans, no trucks, nothing for us to rent. That’s a huge problem because we needed the van to pick up some heavy flooring and we had people waiting for us to unload the truck– who we had already paid. So we really needed the truck right then. You know, at our guaranteed reservation time. Apparently that wasn’t the deal though. No one even called us or emailed us to let us know that there were no trucks to rent. How is that a guaranteed reservation???
Mark was a complete a”“hole and basically took the attitude of «too bad, I can’t help you.» Fortunately we were able to book last minute at the Enterprise commercial truck rental location off Auburn boulevard. We got an awesome brand new Ford heavy duty truck for the same price as some crappy U-​haul truck. Plus they were so efficient and easy to work with. If I ever need a rental truck again I would definitely go out of my way to go to Enterprise– never will I deal with this completely unprofessional U-​haul location again.

The computers were on the fritz but the guy at the counter still got us out in short order. Check-​in was just as easy. Truck was well kept and ran great. Would definitely rent from here again.

DO NOT USE THIS LOCATION! PLEASE READ THE COMMENTS AND BELIEVE THEY ARE all true!
Mark the owner is the rudest person you will ever run across and since he is the owner/​manager he will take advantage of that. The first thing he said to me when I gave him my name was Oh She is lucky she still gets this rental… UMM she is me A hole!!!
I actually got into an argument with this dude over a 2^nd «emergency» contact #. He will not rent to you unless you provide 2 numbers. He says an «emergency» #. I gave him a number of my friend who would be in town later that day to help me move. He CALLS my «emergency» contact # to VERIFY it is a legit # (i guess) ONLY he effed up by telling my friend i used her as a reference to rent a uhaul. Ummm NO I DID NOT! I was forced to give an additional # for an EMERGENCY not a reference. I lost it on the dude and he HUNG UP on my friend. totally rude uses «Emergency» contact #s Who TF calls an «emergency # to verify for renting a wack A Uhaul. And yes I used a CC to reserve my truck not a cash deposit which mark frowns upon (discriminates) The entire experience was HORRIBLE and irritating. If you want to be completely irritated (more) on your moving day go here. I can guarantee he will start some type of argument with you and pop off with incorrect responses. I had to shut him down with words like he was trying to do to me and obv does to everyone renting from him. IDK many people with 2 phone #s these days. I have 1 # a cell #. IF YOU WANT YOUR MOVING DAY TO START OFF ANNOYING AND IRRITATING GO HERE AND RENT FROM A HOLE MARK. The experience was so bad i will NEVER use Uhaul again in my life. I will detour my friends and family from using it also.

Slow as molasses. The U-​Haul call center told me my reservation was at a different time than the actual location said it was, pushing out my move by three hours into the scorching afternoon heat. The dick at the counter had absolutely no empathy when conveying this information and was actually pretty aggressive and negative, so my automatic (mental) response was, «Well, fuck you, too, bro.»
Budget is a better option but their hours are totally unreasonable. U-​Haul is only good because it’s moderately convenient.
This location is in the ghetto, too, so be prepared to deal with that.

There should be better coordination between the central uhaul scheduling center and their individual uhaul sites. I made a reservation over a week early for a truck and the night before was told the truck wasn’t available and that I could get a smaller truck at a location over 20 miles away. Overall very dissatisfied with my uhaul experience. Though, the individuals in offices were nice, moving is a very stressful time and uhaul not having thier system together makes it even more stressful. Still paid $ 90 for a 15 foot truck for 2 days.

When we arrived to pick up our pre-​ordered truck we had to wait nearly half an hour for service. There were only two on staff assisting people, one in the yard one in the office. Everyone knows summertime is prime moving time, not to mention weekends, you’d think they’d hire more seasonal staff to pick up the extra business. If that wasn’t enough Mark, the GM, decided to argue with me about buying their insurance. What happened to the customer is always right? If I don’t want your insurance drop it, you’re not a compelling salesman by any means.
This next complaint however is the main reason for one star. The truck was only used for about 22 miles. Sure the gas meter went down a hair, and I don’t mind paying the ridiculous up charge of 5 bucks a gallon (worth avoiding the inconvenience of trying to fill up a 20 foot truck). What irks me though is that Mark never informed me that trucks returned with less than a quarter of a tank merit a 45 dollar inconvenience charge.
A: if you’re going to charge someone an inconvenience fee for something, make them aware of all parameters.
B: if you’re going to charge extra for returned tanks under a quarter of a tank, you should have your tanks more full than a quarter of a tank when they’re rented out.
Of course I’m sure that’s their racket. Fortunately I won’t be needing a moving truck anytime soon and thus won’t be returning to this location. But fair warning for y’all.

The short: Went in for a reservation and drove off almost an hour later in a truck that barely did 45 mph at max speed.
The long: Oh how I hate moving and I’ve had bad experiences with Uhaul in the past and I should have learned my lesson. I guess I am a sucker for punishment because I went back again and well more punishment. First of all I show up for my reservation and there is one person working checking out 3 people at once. One couple didn’t have a credit card or even a phone number and somehow managed to get a reservation made. It literally took 45 minutes to get to the part where I could rent my truck. I checked the truck for damage and noted what I found along with the cigarette ashes (Yeah that giant no smoking sign was only a suggestion I guess) and trash all over the cab. After the walk around which I did on my own because the rep didn’t even walk outside I hopped in my truck and left. I drove the few blocks back to the house and packed it up. Problem here is since I only went about 1 mile on city streets I never noticed how slow the truck was. After I had it loaded up and got going down the road I found it would not go over 45 mph on the highway. In between where I left and where I moved (about 40 miles) the truck burned half a tank of gas… Yeah I reported the issues to the location I turned in the truck, but shouldn’t this truck have been checked out by the origination location before it was sent out again?
What works: They usually have trucks?
What to improve: Quality of product, speed of service, quality of service

ZERO STARS !!! The most HORRIFIC U-​Haul I ever used in my 57 years of life. Charged me for 2 days. Called me looking for the truck when it was parked right outside their door the night before. Charged me for gas I didn’t use. Charged me for 2^nd day even when she had to walk around the truck to get in to work that morning. I was OVERCHARGED $ 87 on my card. The only person with a brain in the Broadway store is Aaron. I reserved my truck a week ahead for 10:30am to move my 80yearold mother. I get a call the day of saying I can’t have the truck until 3:30pm. After I had my movers all set up & elevators at both buildings blocked off for our move at 10:30am.

At one time this was my go to location for renting moving trucks. Mind you, I do not move often but have often helped other people move. In the past few years they seemed to have gone down hill in some ways. For one thing, making a reservation online does not always guarantee you will get the truck you reserved at the time you made the reservation, even if you have arrived not only on time but early for said reservation.
In addition, twice now I have gotten a truck that either had obvious mechanical issues within blocks of the store or broke down. This of course delays the moving process which may be a problem if you have made arrangements with «helpers» to load and unload said truck.
The customer service is hit and miss. You may get someone who is great at customer service and that same day deal with someone who seems put out to do their job, regardless of how nice you are to them. Just not worth it, especially since you are paying them to do a job well.
After our last experience with this location and Uhaul in general, I have opted to not use the company ever again after a very long relationship with Uhaul as my first choice in moving truck rentals (over 25 years…15 of which with this location).

This is a great place to rent a truck. I recently made a move and needed to rent two trucks, and buy moving supplies. I was in here several times over the period of a week. Every time I was in everyone was very friendly and professional. I was always promptly greeted with a smile.
When I bought boxes and supplies the employees always brought my supplies out to my car. The salespeople were very helpful in deciding what I needed fro my move. They helped me select the perfect size truck for both my move to storage and my large move to my new place.
Both trucks I rented were in very good condition with low miles. Both trucks were clean and maintained well and somewhat efficient.
Look no farther for the place to rent your next truck or buy boxes and supplies.

the Manager here is a total Jerk! He refused me a truck because he said I had an attitude problem… is that even legal? DO NOT go here… horrible service, and they discriminate against customers. I even tried to apologize (just to get through the transaction), and he wouldn’t accept it! I called corporate to complain and no one ever called back. How this guy keeps his job is beyond me!

Avoid this place! It is mismanaged — they charged me a $ 45 cleaning fee saying that the cab and back were both filthy. I left a jamba juice cup and there were 4 baseball cards in the back I was too tired to pick up after moving all day. There may have been a couple of dirt clods but aren’t these guys sweeping out their trucks anyways for the next consumer?!
Hey dummy UHaul management. TRUCKS GET DIRTY! Give them a quick sweep and stop ripping off customers. A lot of us have been moving all day and we don’t feel like sweeping out your old beat up trucks when we return them late night/​early morning.
I could understand if I left stuff in there that needed to go to the dump but that’s not what happened. It probably took all of 5 minutes to clean and that should be included in the cost of service. Even if a cleaning fee could be argued, $ 45 dollars? Really?!
I was irritated but polite when disputing the fee and the guy I spoke with (Mark I believe) basically laughed at me. It’s pretty obvious there is a real customer service issue at this place — and these jackals are padding their bottom line with these bullsh$t cleaning fees. I bet I’m not the only one who got nailed. Been renting UHauls for years and never had this occur — heck, even rental car places don’t charge if you leave a cup behind or track a little mud in the interior.
Will be using another service next time around. I encourage others to do the same.

I’ve used this U-​Haul in the past without a problem. However, I did have a problem today when I had to deal with the owner, Mark Hartley.
I called yesterday prior to making an online reservation because I saw online that U-​Haul will match Budget rental truck coupons, so I called to see if they would match a 20% off coupon. I spoke with a nice, younger sounding woman who said they probably would and to bring it in. I made my reservation online for an in-​town move in which I would return the truck to the same location.
When I went in this morning to pick up the truck, the owner Mark Hartley, said they only accept coupons for one-​way moves. I suggested he tell that to his female worker from the previous day and his response was «Well, I don’t know who you spoke to.» At the most, I’ve seen 2 people working there at one time, so I think he could probably figure it out when I told him it was 4pm when I called. In any event, he wouldn’t take the coupon because he said their prices were lower than Budget without a coupon anyway.
Another issue was when Mark asked for a 2^nd phone number to contact me. I only have one number, so I don’t have a 2^nd. I told him no and he just stared at me and waited for one. Thankfully, my friend stepped in and gave hers. If you have no other number, what do you do? Welcome to the 21^st century where many people don’t have a landline anymore! Also, the truck smelled like stale cigarettes.
Even though I rented a truck from them this time, I think I’ll rent from the 65^th St. location in the future.

I originally schedule a u-​haul trailer for my move 3 weeks in advance. Less than a week prior to the scheduled pick up date I was told my reservation would cost $ 500 instead of the $ 90 I was originally quoted for. There was no apparent reason given to me other than «that was the set price by the company» for the weekend. I am shocked that such a large company is wiling to have such disrespect for their customers. I submitted a complaint to the u-​haul company and was told the price was $ 500 since they previously had trouble with people going to Burning Man over labor day weekend, yet still when I told them I was a student just trying to move from an apartment to a house they told me I was basically SOL. When I tried calling regional they gave me the run-​around again and were even less helpful.
Bottom line: DO NOT USE THIS COMPANY. It’s unfortunate they have such a large market share but I would suggest BUDGET or any other smaller company for your moving needs. I am disgusted by how they treat customers and their lack of respect.

Good, friendly employees. Far better than the other uhaul locations I’ve visited.

Got me in and out in about 15 mins for a trailer rental. Next morning, I was a couple ours late returning it but there was «no prob, no extra charge.»
Thanks guys!

To begin, I’d like to say that I’m a friendly guy that only wants the best for others. This is reflected in all 9 of my previous Unilocal reviews being 5 stars. I do my best to honor those people and companies that go above and beyond. I believe they deserve the positive recognition.
If I receive poor service, I give the company/​employee the benefit of the doubt since we all have bad days. So why am I giving this U-​Haul location 1 star?
I just had one of the worst customer experiences of my life.
Let me add that until today, I have been a loyal U-​Haul customer. In fact, I have used this specific location each time I’ve needed a moving van/​truck over the past 10 years. Anselmo (I believe is his name), is a very friendly, helpful employee.
Unfortunately, July 7^th was different. I came in the morning to pick up a van for $ 19.95 to move furniture from my rental to a storage unit. I called and made the reservation early to ensure they had what I need available. When I arrived, Mark Hartley, the general manager, greeted me at the front desk. It was my first encounter with him. I proceeded to give him all of the necessary information in order to expedite my rental. When he asked me where I was moving to, I informed him that I wasn’t moving to a specific location; I was using the truck to move my furniture to a storage unit a half mile away.
That wasn’t a good enough answer. He proceeded to tell me I needed a move-​to address or he couldn’t rent it to me. Seriously?! I can’t rent a truck to move stuff to a storage unit? He said he could give me cross-​town 14-​footer for much more money but couldn’t rent me the van. So I told him to put down my buddy’s address who lives in town and I would likely be staying with. He responded, «But you just told me you weren’t moving anywhere.» He wouldn’t even let me use a friend’s address! He said it’s policy so that they can «keep an eye on their vehicles.»
Now, I know that U-​Haul doesn’t actually go around monitoring their vehicles, but if it’s security they wanted, I asked him to look at my detailed history of working with U Haul (their specific location) over the past 10 years and see that I’ve always brought the vehicles back in time in perfect shape. Nope! He wouldn’t budge.
In fact, he ended by saying, «You know what, I’m done arguing with you,» even though I never raised my voice and simply was trying to understand why he wouldn’t rent to me.
So he left me no choice but to leave U-​Haul forever. I called Budget Rental 1 – 800 number and got a truck an hour later. My experience was great there, and they never even asked me for a move to address. I know where I’ll be going for my moving needs in the future.