U-Haul Moving & Storage of Mather

I had rented the uhaul and they told me that the dolly was it so I trusted them and sure enough I get to where I’m going and it’s not.
UPDATE
The manager has since contacted me and refunded my charges for the dolly and was very polite. I appreciate them making the bad situate
right and has restored some faith back into Uhaul

We had too many issues with this U-​haul location to list but finally decided to just settle with them for 50% and agree to never rent from them again.
But hey, if you are a rat person and just can’t stand to see them starve? This is the U-​haul storage location you want. We only had our stuff there for a short few months but the rats and rodents were able to eat up, piss on, and completely destroy our $ 5,000 «Sleep number bed» and some very nice comforters.
The management ignored us, lied to us and did everything possible to make the situation worse. We finally tracked down the Northern California manager Aaron and he did go and hire movers and finish our move. (Like I said, there is much much more to this story than just rats but doesn’t matter, the place sucks period.) The rats eating and pissing on our bed and U-​hail saying «sorry, not our problem» is inexcusable and folks that value their belongings need to be warned.
So, you have been warned. If you love rats and want to feed them, make sure they have a nice bathroom to use, this is the U-​haul place for you. 10 161 Mills Station Rd
Sacramento, CA 95 827. The local managers Jessica, Jordan and George are even worse, just horrible. Best of luck–

BEWARE! So many problems, too many to list (inept management, never answer their phones, and on and on and on) however I will focus on the MAIN PROBLEM you should be aware of: Uhaul storage has a RAT PROBLEM. After a difficult summer of having to store our belongings in two different locations (Uhaul did not give accurate information as to the true capacity of their storage units), I was looking forward to sleeping on my expensive Sleep Number bed. However, after removing our belongings from storage, I was disgusted to find rat droppings all over our stuff (and no, I did not store any food in my unit). The worst part was the rats shred, pissed, and crapped all over my Sleep Number mattress. We are talking about a $ 5,000 bed here! Completely ruined. I filed a claim and it was denied as I was told that I did not elect Uhaul’s insurance coverage. Really? I have to pay you extra to protect my belongings from your UNDISCLOSED rat problem? My husband and I both have health problems and thanks to Uhaul storage we have no bed and cannot afford another one. We will let everyone we know and even those we don’t about this rat problem as we do not want anyone else to have to go through what we have had to. Very soon, we will also have a video of our ruined bed to warn all!

Honestly I’m so disappointed in my experience here. They didn’t include a key for the lock on the truck so we had to go back and pick it up and they still charges us for the mileage for that trip even though we had a note in our file and a physical copy stating that it happened. Then we asked to speak to a manager and some girl who couldn’t stop playing with her hair said she won’t be in until Tuesday. Then the tank was ¼ of a gallon off and she couldn’t tell us how much it was to get gas there, so we had to get back in the truck, go back to the gas station and my mom dropped her phone in a puddle trying to get out and pump the gas. If you need to rent, find a mom and pop. Or at least don’t come to this uhaul when Shauna, the name on my receipt is the only one working. She has no idea what she’s doing.

Very clean. Very friendly staff. Jessica the manager there does a awesome job. This is the best u haul I have been to in a long time. Thanks

Our company had rented a storage area for our company trailer. We removed the trailer around January 10^th. The week of January 13^th, we called the local office to cancel the contract. The call was transferred to someone named Bob in South Carolina as everyone in the local office was with customers. I spoke to Bob for a while and explained the situation. He promised that the contract was being cancelled and he would notify the local branch. On February 4^th the normal payment was withdrawn from our checking account as if the contract was still valid. This was brought to our attention on the 7^th of February. I spoke with the manager at the local branch and she could see where the contract was cancelled the month before. I was told that the money would be refunded immediately. Approximately 10 days later I checked our bank account to ensure that the funds were returned. Sure enough they were. HOWEVER, they also deducted another month’s rental plus a late fee. On top of that, they sent out TWO late notice letters. WTF? I called the local office again and spoke to someone. He said he could see the notes and that the manager had to handle this. He would print out the contract and put it on her desk as she was out and he would ask her to call me. By 12:00 pm the following day I had not heard from the manager. I called the local office and got transferred again to another state. I explained the situation and they could see the notes too. I was «transferred» to corporate customer service. While explaining the situation, AGAIN, I was disconnected. When I called back to corporate customer service, I was told I needed to go into the branch and discuss it with the manager. I drove to the local branch, on my lunch, only to find NO ONE in the office. Finally after approximately 5 minutes, someone came in. I explained who I was there to see. How convenient — the branch manager was out for the next 3 hours. I was informed by this young lady that the manager knew what was going on and that she has to wait 10 days before she can refund the money. This is why I do not go to U-​Haul for ANYTHING! They have screwed up rentals for me in the past and now this.

We hate this uhaul mini storage. Everything about this mini storage is a mess. Expect to be auto debited with out permission when ever they feel like it (even if you have already paid for the month) expect to be over charged at every turn and expect them to admit to destroying your property but not be willing to replace it. AVOID AVOID AVOID!!!

we waited in line for 45 minutes… (not an exaggeration) the lady gave a uhaul with a mileage decreptancy of approx 30 miles… the lady never veeified ot. when we returned a man helped us and called the lady to confirm. over the phone she said «thats bull shit» we ended up paying 40 $ that we shouldnt have… bs

This is always my go to spot whenever I ever need any propane or when I’m moving. The staff is always more than helpful and friendly. My only problem is that at times it seems they may be a tad bit understaffed and the area isn’t really the greatest.