U-Haul at El Camino Ave

The customer service over the phone was excellent from this location especially since I was scrambling to find a truck last minute after another company over booked and had no truck for me. I had never rented a truck from anyone before and these people made it very easy for me to navigate their system and get my stuff moved to storage quickly.

Do not use, save yourself time and additional stress by using another truck company or you may be stranded and loose money. Uhaul called me 20 minutes before my reservation which I made a week prior to say the truck was not available in the large size we required. They referred me to another location who also did not have the size needed. After 45 minutes calling the 800 # we found the size but they charged us for an appliance dolly and gave is the smaller cheaper one which was not able to be used. Then, the 2^nd truck we had to get for the move a week later broke down on us several times causing a loss of 8 or more hours since we had to start loading personal vehicles. All customer service agents and people we spoke to were not helpful, the tow company was given the wrong address and in turn canceled the appointment and we were not notified. I will be disputing all charges to my credit card and will never use uhaul again.

No customer service skills. No professionalism. No happiness. No military discount. Thumbs down.

The lady in the office was very rude and spoke to us in a very condescending tone and acted as if we were bothering her, when this is your job! We don’t ever use the uhaul service often so I don’t know how everything works and every time I would ask a question it was answered as if I was dumb. Smiling wouldn’t hurt. The uhaul itself was very nice and clean, loved the back up camera as well very helpful when driving such a large vehicle, the guy who checked us out with the uhaul was very nice and kept asking if we had any questions to make sure we were okay. Over all an okay experience

Fantastic experience from start to finish! Friendly staff and efficient service. I was waited on promptly, assisted with boxes and was on my way before I knew it! Highly recommend and I will tell others to use this location. Thank you!

If it were possible to give negative stars, this place would earn it. Sunday morning, a 9 am paid reservation. 1 person working and 29 people in line. I have been in line for an hour and 6 people still in front of me. On a positive note, this store makes the DMV’s service look 5 Stat by comparison. Avoid this place if you can.

Horrible customer service. Trying to return a truck and get to work but nobody here cares or is in a hurry to help. Just to get the truck yesterday took me an hour. Highly recommend you use a different facility

Dont use this location EVER. Horrible cx, woman short hair, miserable demeanor answered the phone as if i was bothering her. Went in too pick up truck, the front desk attendent didn’t say hello did not even acknowledge i was there until i asked if she was open, she was popping her gum with an atttitide did not explain the contract looked at me as of my questions were dumb. Ill never go back here again the truck had roaches and the lock was broken. Eew !!!

!!! Don’t Use this Uhaul Location !!!
We reserved a truck well in advance of our move. 2 days before our move they called to say they don’t have the truck we reserved and received two confirmations on. They offered a much smaller truck which will not accomodate our move and all for the same price as the larger truck. They offered a 9×12 trailer addition, but these people obviously have no sense of spatial/​packing capabilities of the trucks they rent. A 15ft truck w/​trailer cannot accomodate the same size move as a 26ft vehicle. The manager (Rhonda) went home at 3pm. she obviously could care less about customer satisfaction. The counter ‘help’ they have would be better off flipping burgers as they have absolutely no skill in customer service. BBB has been contacted and they’ve received several complaints about this location in particular.
Just use Penske or another company. May cost a bit more, but their service is outstanding. you get what you reserve with the best of customer care.
Do not use the El Camino rental location for Uhaul!!! You’ve been warned!!! BTW… all recent reviews have been quite poor. Something/​someone has left this location and the good service we experienced in the past DOES NOT EXIST AT THIS LOCATION ANYMORE.

I spoke twice this morning with representatives and let them know my friend in Sacramento would pick up the truck and that I am in Oakland is this ok– they said yes. Twice I asked this– and even said that I needed to verify if she felt comfortable driving the truck and 6′ trailer I was changed to due to no availability of my original order of the 26′ truck.
My friend arrived at the new location we were given– and the Manager was unhelpful and unfriendly– and rude. I asked if there was an authorization form that I could be sent (I’ve done this before when renting in Oregon) — and she said NO. I asked what our options are and she said there were none. There aren’t? Really? So– we went to Penske instead. They had the form. They are more expensive– but instead of dealing with this terrible woman any longer– I was willing to pay almost $ 100 more and not be inconvenienced to have my friend put the truck on her card because she was there and I’m in Oakland.

The lady at the counter hates her job. She will be sure to act like you are inconveniencing her no matter what time of day it is, or what exactly is going on. Other than that, the uhaul was clean and had pads and a wonky dolly in the back for us to use for only $ 10 extra.

I came to Uhaul to order a Uhaul box for a move from sacramento to Dallas. Needless to say I was already incredibly stressed at the prospect of moving across country and was fully expecting some kind of issue/​long wait/​general crisis to occur when coming to get my box.
Talk about being proven wrong. From picking up my empty box to dropping it off full of all my life’s belongings the employees here could not have been more helpful. I wish I had gotten their names to give them each credit in turn but alas I failed at that.
I was debating between pods and uhaul for my move but went with the better value and the option to pick up myself. If you’re working with this location have no fear. Everyone here is competent, informed and friendly and made my scary move such a breeze.
Thanks you guys!

Convenient u-​haul location right off of business 80.
They always have a lot of equipment available for rental.
Staff is very helpful and professional. They understand how stressful moving can be.
Boxes have a cutout in the side to carry them. Better design then home depots boxes.
Purchased the Forearm Forklift straps to carry heavy items with and they worked very well. Made moving heavy items much more manageable.
Christopher assistant manager was really great! Very knowledgable, professional and helpful in every aspect.
I have had to rent from u-​haul more times then I want to recall this past year. But each time I have the staff at the various locations have made it a very pleasant and enjoyable experience.
Thank you to all the U-​haul staff for all the hard work they do each day to help there customers!!!

Forearm Forklifts…
Ever hear of them? I hadn’t until standing in line awaiting our turn to pick up our 26-​footer and 6×12 enclosed trailer… They are an «as seen on TV» item and it was the best money I’ve spent in entirely too long… Although the pics on the front of the see thru box over exaggerated the ease of moving super heavy objects yourself when using the Forearm Forklifts BUT they do work and can make moving items yourself such as beds, armories, dressers and other heavy items doable… Best $ 20~something bucks I’ve spent that’s for sure…
True story…
TIP: Locks; if you don’t have one don’t be cheap just buy the circular one that they sell for around $ 12 its worth its weight in gold and makes it very hard for some deadbeat to cut it off and take your beloved crap that you like me refuse to part with and insist on draggin around with you til the day you die… Yes I am a hoarder…
Over the past 8 months we have picked up, dropped of and now rented a longer term storage unit also from U-​Haul as they have a location right across the street from this one with long term storage available (review to follow) while we await the move-​in to our actual «home»… I’d say we’ve done business at this El Camino location +5 times since moving here 8 months ago and seeings as how we just did it again over the New Years holiday and are still draggin around one of their 6×12 enclosed trailers for $ 20 bucks a day nearly a week later it’s time for a review…
Although it may appear we are homeless as there are days when even I have to check myself and clarify the microscopic line that divides the differences; we are not and it’s at times like this when I give thanks to the universal powers that be and the Sweet lil Baby jeSus for companies like U-​Haul who give a person not only the means to relocate ones crap themselves from one place to another but also a safe place to store it when the need arrives…
I’ve rented more U-​Hauls than I can even begin to recollect in my lifetime so far and at different locations in different cities therefore I consider myself a seasoned connoisseur of moving ones treasured crap and this location on El Camino is by far my #1 most favorite to date; second in line to the location in Los Banos, CA. Their super organized drive-​in, pick-​up & drop-​off system can’t be beat!
Why? Brett… Yes, Brett the super Libra man who checked us in and provided us with the most amazingly attentive, bend over backwards to accommodate customer service that in a very stressful time aka: The move sent straight from the bowels of hell, managed to make it all seem doable, made us laugh AND he threw in an additional 30 miles of free mileage without me even having to ask… And because each & every time I have reserved online and then actually done business with this location I have yet to have a hiccup of any kind; even on a moments notice or when reserving a month out…
The riggs I always reserve are locked and loaded and ready to roll when we arrive to begin the process…
DROP off & Return couldn’t be easier: How’s a drop off at just before midnight on New Years Eve? Yeah, I know it did beyond suck to be moving during this time but drop off couldn’t have been easier: Pull up; lock up the empty truck. Walk to drop off box by front door. Drop in key to said truck. Done… Received an emailed confirmation of receipt of said truck first thing in the morning… Loved that! Beats the hell out of trying to find a place to park a 26’footer when your done with it too.
That’s why.

the deal with online U-​Haul rental is if you select a location, it doesn’t matter, they wait until the day before your date of reservation, and call to tell you where you actually can pick up the truck, with me it went from being a 10 minute drive to an hour, and at .89 cents a mile… the customer service is horrible, they tell you to either pick it up or don’t. Do not use the online rental service!

These guys are great. When they weren’t sure about having the right trailer for my reservation, they upgraded me for free without me asking. That gave me an extra day as well in case I needed it.
I checked in fast and was extremely pleased with the entire experience.
When I got to Spokane, I woke up to find a flat tire on the trailer. I called the assistance number and they sent someone out right away. He loaded up a new tire no questions asked and no one ever asked me what happened or asked me to pay more.
Overall a very, very good experience.

Hitch installation — Buyer beware! I was naïve as to the type of electrical plug to go with, so went with what was compatible with their trailers — 4 pin. Then, got a camping trailer, and it required a 7 pin — more installation $$. Then, their 4 pin shorted out when I went to rent a uhaul trailer, but they sold me adaptor for 7 pin — more $$. Had I known that 7 pin is more universal, and that an adaptor was available, I would have gone for 7 pin.

Got great help from Ronda Kelly. She was quick and saved me money. She is good at her job and needs a raise.

It’s been a while since I used this service but that’s because I could figure out how to get out of my Mountain View site and into Sacramento. But I never gave up and I finally made it.
So I hope Tina can get to see this because she was a GREAT help to me when I had to move me daughter from Citrus Heights to her new apartment in So. Sacramento and I had to rent a truck and it turned in to the day from «he**» But Tina stuck with me the whole day (Thank God for cell phones) or I never would have completed the task and made in back to San Francisco Bay Area before dark. Tina and her crew rate a 10+. And if I ever have to move my daughter again (like in 10 – 25 Years) I hope Tina and her crew are still there and she’ll be the owner long before that,
Tina sorry it took me so long to get this done, but this shows how tenacious I am. When I say I’m going to do something I stick with it until I get it done. So six (6) months later I’ve completed my task. I hope you remember me I’m Fran Peterson, the lady that had the white Cadillac and reserved the truck and then ended up not needed it. Haven been up there since. Long story short it might not be for a while. But when it is I’ll make every effort to stop by and say HI!
Fran Peterson,
Mountain View, CA