U-Haul

fast, polite, professional. efficiante, at pick up and return.
wed. 8^th, 2015

On moving day, a local contractor/​mover did not show for an agreed time/​rate. Due to my wife having cancer and not being able to move myself, we called UHAUL and they immediately put us through to a helper who was there within the hour for the same rate as the contractor. We will always make those arrangements with UHAUL from now on.

Wow the manager called me an hour before the reservation time on my moving day and told me the truck is not available. She offered a smaller one at the same location or to drive 30 miles for it when you are charged by the mile. She actually refused to compensate us with the 50 $ that are promised on the website if they don’t provide the truck you reserved on the location and time you did. I tried calling customer service but they just forwarded the call to the same manager!!! Crappy company

Having had a recent horrible experience with the owner at the Downtown/​Broadway U-​Haul, it was a breath of fresh air to have friendly service people at this location.
I rented a 10′ truck to return a plethora of Halloween decorations back to a storage unit and made my reservation the day before pick-​up. When I arrived, the check-​out process was easy, the truck was clean, and CJ didn’t ask me for a 2^nd phone number (since I don’t have anything other than one cell phone) like the owner of the Downtown location did.
The return was also fast and I experienced no problems. With all the different U-​Haul locations to choose from, this location is at the top of my list.

3 stars stands for A-​OK on Unilocal,and that is what this store got.
I ordered a 17ft truck for a one way run. They confirmed. Got a phone call back a couple days later saying they wouldn’t have the 17, so I got upgraded to a 20.
Staff was friendly, but they had some issues when I came to pick up the truck. Computer system kept spitting out the wrong price and we had to go through the entire transaction 3 times before it was right which cost me 15 minutes.
Still a pleasant experience– would use this store again.

Ugh. I have a love/​hate relationship with U-​Haul stores. Does it get the job done? Yes. Do you fear for your life while driving these overly used vehicles? Yes! This truck’s dashboard wasn’t just rattling a little it was moving up and down as my fiancé drove the vehicle. You can see they put bolts in it from keeping the thing from falling apart. When do these guys ever finally decide to retire the truck??? Its not just this location. Almost every Uhaul place does this. The only time they give you a nicer truck is if you’re traveling long distances to another city or state. Otherwise if its a local move they figure its not big deal if you have a old beat up truck. The problem is these trucks are just old, they’re ancient!!! Its already a red flag when they tell you the side road assistance number to call as your going through the check out process. I get really annoyed when you return the vehicle, just glad to be alive, and they check the truck in front of you like its your fault if anything’s wrong with the piece of crap contraption. It really frustrates me that there’s no other really good options in the Sacramento area. If you hire a moving company, you’re budget for the move automatically sky rockets. U-​haul is the cheapest way to move, but its not the safest way by any means. The only reason they’re getting two stars is because through their website you can hire a couple of guys to help you move the stuff in and out of the truck. These guys we got to help us move were excellent. I just wish the truck didn’t feel like a death trap. Let’s just say, I’ll be very glad if I don’t have to move for a very long time!!!

I’ve moved WAY too often. And I always use U-​Haul. Boxes, tape, packing supplies, trucks, people to load/​unload trucks, AND an easy to use website that lets you purchase all of these things in advance? This is it. I’ve used this location several times, and the help is always friendly!
Plus, you can refill propane tanks here!

WORST experience ever! When it comes to installing hitches and wiring these guys don’t know what they are doing. First they disconnected my tailpipe and muffler and didn’t re-​connect it, so it was barely attached at the engine. Luckily my wife noticed it or it could have completely broke off and done a lot of damage. I brought my Jeep back to have them re-​attach the tailpipe and muffler. Next there was a lot of rubbing noise and the hitched didn’t seem to be fitting correctly, so I have to take it in a second time and address the rubbing noise. I came to find out that they installed the wrong hitch for my Jeep. Finally I went to tow a boat and the lights didn’t work! I was so frustrated with these idiots that I had to have my father-​in-​law take the Jeep in to get it fixed for the 3^rd time! When my father-​in-​law came back he said that they didn’t know what they were doing and he had to get under the Jeep and show them what to do. He also said that they didn’t even have the right tools to properly install hitches and do the wiring. If you care about your safety and those around you, don’t have a hitch or wiring installed by these guys! I would give them Zero stars if I could.

This is the WORST place you could possibly rent a truck from. I was charged extra for things like cleaning even though I hosed the truck and mopped it. The manager is rude and incompident, I can’t believe u haul has someone like his working for them. I can see I am not the only people this has happened to. DO NOT RENT from here, if you do be prepared to file a corporate complaint with your bank and u haul an BBB. This was a horrible experience!

Liars! I’m not going to bore you with my story here, but the guy with GED that «manages» this place is a snake. Even U-​Haul corporate wouldn’t refund the excessive charges until a filed a complaint with the my bank and the BBB. If you really have to use this place to rent a truck, make sure you read EVERY line of your contract to make sure they don’t try to slip extra charges in.

U-​Haul staff made my moving experience smooth and low-​stress. Although the first prices quoted are sky-​high! You have to listen to the price, express your astonishment… and then wait for them to pronounce a more reality-​based cost. Really. This happened to me as I was researching… both on their 800# and then with 3 individual stores I called for info. Once that drama was over, my friend and I picked up the truck, picked up the stuff and returned the truck within the 24 hours. Easy experience!

I am writing this random review for one simple reason: I want to spread the word about the recycling program this U-​Haul does.
My boyfriend is moving and we really needed to find some boxes for him. I am a huge advocate of the three R’s… Reduce (the things I consume and the things I throw away) Reuse (my own things and the things of others-​within reasonably sanitary limits) and Recycle (anything and everything that can be).
I scoured craigslist for moving boxes that people were giving away (or selling). Moving boxes can be used like 2 – 5 times so why buy brand new ones every time? It’s really just lazy.
We went into this U-​Haul to take a look at options for renting trucks, buying tape, ect. I asked the guy about boxes and he walked me to their boxes recycling center. Here, customers can pickup and drop off used boxes to share with others. It’s free! You don’t have to buy anything from the U-​Haul store!
Please keep this program going by dropping off used boxes and using these boxes instead of buying new. Everything we do to help reduce our waste really helps our environment: D