The UPS Store

Had used their computer/​printing and UPS package dropoff services for the last two months. Today I was charged for taping and packing services after the fact. Had I been given the option BEFORE I was charged (This is Ilegal under California Business Law) I might have chose a different option. I however was not given that option they just charged me without my consent. I came in for one thing and they charged me for others. When I asked for a refund of the the services that I did not consent to, the manager Mr. Tan, destroyed one of my boxes, cancelled my UPS dropoff after he printed out a receipt for it, and kicked me out of his store and called the police (Totally UNNECESSARY!!!) because I asked for the UPS customer service number (He gave me an incorrect number) and I left. Very poor customer service. If you read some if the other reviews this store has a bad habit for charging for services WITHOUT get the customers permission. Beware, Bad Business Practice. Terrible and rude customer service.

I own Motion Recovery PT. I approached them for a local resource for large recurring print jobs to stay in touch with our patients and MDs. They provided a competitive rate and great quality, personal service and continued great customer service. Using them since March. Always a pleasure: I work with Lindsey, Than and Melissa. All great.

Came in to do a notary/​copy and had a package I needed to send out. Lindsey Ragan was wonderful she helped me with everything I needed and provided excellent customer service, I was really impressed.

I came in for a simple one page black and white print because my printer was down and I needed a quick solution. Elsewhere, that would have cost me 15 cents. But because I used my usb drive, they added a dollar on top of it.
Really?! I know I should have asked, but you might have mentioned when I handed you my usb drive that it would increase my price by almost 700%. Especially since it’s not common practice among your competitors to add that charge.
Poor customer service, and not just on this issue.
While I was waiting in line, the cashier charged a customer on shipping when it was already postage paid and only took that charge off after the customer caught it.
Next time, I’m going to Staples. If you end up here, I recommend double checking the prices, before ordering, and again before you pay.

If i own a company I’d pick people with better customer service. I went to this store earlier today (8÷1÷15) to try to ship a medium size box. When it was my turn for the shipment, the lady told me «It’s going to be a dollar». I was pretty shocked because I had a prepaid label but was told that I need to pay $ 1. Then the lady informed that it’s for the tape. For a 1ft and a few inches of tape.
I wouldn’t be upset if she was polite to tell me that there is a charge but she wasn’t. She also mentioned that if I want they sell the small tape for $ 3.99. I can’t believe that tape nowadays can be super expensive.
Bad customer service and they are overcharging customers.
I will never come back to this site and I will encourage my family, friends, and anyone taking their time to read the reviews here to do the same.

Line was long, but the people at the counter were fast and friendly.

BLECH. BARF. HORRIBLE. AVOID THIS PLACE UNLESS YOUR’E A SADIST.
Where do I begin?
The poor customer service? It’s like they’re trying as hard as they can to be as rude as possible.
The astronomical prices??? $ 1.12 for opening a file on top of printing charges because they don’t have a machine to automatically do it? My favorite was the $ 2 «Martha Stewart for Staples» notebooks being sold here for $ 6… An extra 10% surcharge for shipping USPS? Do yourself a favor and drive the extra 2 miles to the actual post office…
Avoid this nonsense.

I like that this store has a spot to pull in right in front to make it convenient for quick stops. I simply had 3 packages to drop off with prepaid labels and a handful of letters to throw in their standard mailing box and was literally in and out.
I was offered a receipt for my drop off boxes, which I didn’t need, but it was a nice gesture. The store seemed organized and clean compared to other UPS stores I’ve been to in the Sacramento area.

I learned that if you ship USPS from any UPS Store they are individually owned and can jack up the price as much as they want. I shipped a Flat Rate USPS Envelope that normally would cost $ 5.30 at the Post Office and they charged me $ 8.55 claiming its a markup for costs for their software, hardware, etc. What a bunch of BS. It’s basically gouging the customer. at $ 3.55 markup is way too much. I can understand $ 0.50 or so, but not that high. Needless to say I will not be doing business here anymore and can easily print online or go to the USPS office and use their automated machine. So sad there are such greedy people out there who take advantage of their customers.

I found out that every UPS store is individually owned. They all have their own rules. I was expecting each UPS store worked the same way.
I came in thinking that I could bring in my USB flash drive with some PDF files and get it printed. When I came in to get it done, the woman at the counter told me that I would have to pay $ 1 for each print. My mouth just dropped since this was the only UPS Store that has ever asked for something like that.
Ive gone to several different UPS Stores over at Fair Oaks, Florin Road, Elk Grove Blvd and none of them have asked for $ 1 a print. It was the standard same 10 cents a print. I was disappointed. I had to hold my files and go to the familiar UPS Stores nearby that I know wouldn’t charge me an arm and a leg.
SO YES! All UPS stores are individually runned differently.

Came here to take some photos for a passport and the people working were friendly and straight forward. They made sure that they got the correct measurements for the photos too.
The photos only took about 5 minutes to take and dry. Glad they’re instant photos and we didn’t have to come back for them another day!
I’ll be back whenever I need to mail a package or do something else passport related.

So far, I’ve only dropped off boxes with prepaid shipping labels at this location but the customer service has been fine each time. That is more than what I can say about the location on Elk Grove Boulevard, which made me feel like I was inconveniencing them when doing the same.

whoever heard of having to pay a surcharge on postage stamps!??
what a screwy business model.

Came in earlier to get my finger prints done. Paid around $ 17. Mailed the form. Today got a letter, my fingerprints were not done properly, not enough detail. I am going to go to the local police station instead.
I am now pushed back three weeks, because it was not done right the first time.