The Mage’s Realm

Went by the shop to see if I could pick up some Magic the gathering cards for gifts. It was early afternoon on a Wednesday, the doors were locked. No sign was up posting hours of operation. If they don’t care enough about potential customers to post business hours, I can only imagine customer service in general may be bad. I won’t waste my precious time on this game store.

After a very horrible, no good, very bad experience a month ago, I never thought that I would give this place business ever again. But, the boyfriend needed cards and I get over things pretty quickly so, I found myself here earlier today. The guy up front who happened to be the owner, greeted us and seemed very nice. I decided to introduce myself and tell him about how his employee Alex was extremely rude. Abdul, the owner was more than understanding and apologetic. I had mentioned how I gave his business a one star and his response was: «I don’t blame you, if that happened to me i’d do the same.» He apologized for his employee’s behavior, and even mentioned how he saw us the day we were treated with poor service. He told me: «You walked out of here looking pissed.» Oh, resting bitch face you never fail to be visible when someone gives us horrible customer service, never.
I appreciate when business owners can admit when they’re wrong. What makes things even better? Customer Satisfaction. Before we left, he apologized once again and gave us booster packs on the house to make up for his employees poor service .
Some things to keep in mind would be: Alex is still a kid, Abdul has no way of claiming his Unilocal page, go on their Facebook for accurate business hours and updates, and you are more than welcome to take pictures for Unilocal even though Alex has stopped me in the past.

When it comes to card shops, I have selected favorites and I can honestly say mages realm isn’t one of them.
There’s a kid here by the name of Andrew who thinks he runs the place. He works here but has the absolute worst customer service. He favors his friends and only allows them to come inside the shop during normal business hours. I came here three days in a row, open sign turned off, Unilocal says they were open, but there were a significant amount of people inside (including Andrew) and the door was locked .
Once I was able to get inside, Andrew not only gave me attitude, but was trying to get me to leave the store. I hope the owner is aware of what his employee is doing. He’s shooing away paying customers who are actually willing to give this place business!

This place is no longer Mages Realm. It’s called «EXP Level Up» now. This place is a shadow of its previous business. Never open on time, poor selection, and only concerned with MTG and little more. My money would be better spent just a few blocks away at Great Escape Games on Howe and Hurley.

Something very bad has happened here. No longer is it Mages Realm and the current store is a very weak shadow of the original. I have moved on to Great Escape over on Howe & Hurley.

I live about an hour away. My friend who lives in Sacramento found this store and told me about it. The last THREE TIMES we went by DURING THEIR POSTED BUSINESS HOURS, they were CLOSED! (How do they stay in business?) There’s always somebody hanging around outside the store waiting for them to open. Well guess what? I’m not some punk kid who has nothing better to do than to hang around waiting for somebody to open the store up for business. Even though I’ve never set foot into this store, I’m never going back!

Drove twenty minutes to get here. Supposed to open at three. Person finally showed up at 3:25. Walked into the store and there is almost no selection on any games. What they had for minatures was covered in thick dust. Their books all had warped covers.
It appears they have changed their name to level up or some such thing. Really awful place. I will not be wasting my time coming back here.

This place is no longer Mages Realm. It’s called «EXP Level Up» now. I’ve been by here 4 times now. First 2 times they were closed. Third time I came by to sell magic cards, the employee told me the person who knows about magic cards only comes in on Fridays. It was strange to me that a stores who’s main source of income is Magic The Gathering only has 1 employee who knows anything about it, and that that employee only comes in once a week. The last time I’ve visited is on Friday (right now actually) to come back and try to sell this card. It’s 1:20PM and they are still not open (their sign on the door say they are open at noon).
This place is supposed to be open at noon every day, yet almost every time I come by after 12PM they are never open. I get the feeling it’s ran by a guy who just doesn’t care. I wish I could give a review of their prices, but I can’t ever get in to really check things out.

Not the best Game store in Sacramento. I went to look for a specific Board Game (Catan) They Didn’t have it, I inquired about it but the. Guy there was a jerk! Started beating me up for how dumb I was for liking the game not cool. Also they are overpriced and the store felt a little dark and shady. They have little stock and they run a creepy Cell phone shop in back of store. If you want a good gaming experience I would. Suggest Great Escape Games or Viking Hobby.

Mage’s Realm seems like a really cool hang out for gamers. They’ve got a snack bar and lots of tables. It was pretty laid back and I imagine with the set up they’ve got their regular patrons probably never want to leave.
There are lots of board games, table top rpg’s, card packs, and supplies. The only thing I feel was really missing, and maybe it’s just me, was Games Workshop games. Maybe they aren’t authorized or maybe I missed something. Still this spot is worth checking out if you are looking for a place to get your game on.

It’s tough to trash a game store. There aren’t many in town, and the things I care about aren’t necessarily the things other gamers would care about. But I gotta be honest: after going to Mage’s Realm off and on since it first opened, weighing what it offers against the other places like it in town, I’ve decided I really don’t like this place. I’ve played here, I’ve purchased here; it blows.
The main reason why? You don’t shut the lights off on customers while they’re in the store when your store is supposed to be open. Owning a business means certain things, and one of those things is that your business is open when it says it’s going to be. The prices here aren’t any better than anywhere else. The selection is pretty minimal, especially when compared to a spot like Great Escapes (or the glorious Games of Berkeley – now there’s a gaming store!!)
The general vibe of this place is shady. From the old-​school credit card reader with hand-​written receipts, to the cell phone place in the back that seems like it was set up last Tuesday and may be gone just as quickly.
I know it takes a while for a new business to find its legs. Maybe I’m wrong and the Mage’s Realm will succeed wildly. But if they do, it will be without my patronage.

This place is awesome. Games, food, drinks. Good times.
The people here are friendly and there are always a bunch of games going on. This is a great place for gamers. I highly recommend it.

This is a nice place to play. The gaming area is very large and the people here are easy to get along with. On weekends, they stay open really late (basically when everyone goes home!)…I, myself, only play Magic… But you can locate a game of whatever you are looking for here… If I have to have a con… It has to be that they are constantly out of the current Magic packs and the booster drafts for the last two weeks are using old sets… That actually kind of sucks…

The guys who run this place are gamers and that in and of itself is vitally important. They have a decent selection of board games, lots of miniatures and their role playing section is quite good. They also have scores of CCG games and the staff are very nice.
They also have LOTS of community events and open tables where you can game with friends for free. A friend of mine helps organize the Pathfinder Society games at the store and they are running nearly every day. They have weekly tournaments for games like Magic: The gathering as well as plenty of other games.
The best part of the store is that it is built for people to enjoy their gaming experience and the owners and staff get that. They have demo copies of games for you to try, they have advice on choosing games, and they have space and people around who enjoy gaming as much as you do.

I’m from SoCal and it was my first time up in NorCal, especially at a hobby shop where they have Weiss Schwarz. It was a very fun experience. I hope to go back and play some more weiss schwarz!

This store has it all;
a nice clean air conditioned place to play for free,
good food served at their snack bar,
a great staff
and lots of different games going on all the time.
I am a raving fan!