The Lofts at Natomas

If I could give this place a zero I would. I seriously believe the people giving this place any higher reviews are employees themselves or friends of employees. This place is so ghetto, they claim to have security but yet my car has got vandalized not once, but twice. And I’m not even a resident! I come to visit my family and as soon as I get out my car and walk up the stairs all I smell is weed. My family has reported this several times only to be told there is nothing they can do. This is truly a low income apartment with low management that don’t do a damn thing besides collect rent.

My partner and I moved in to The Lofts February of this year, and we’ve had fairly good experience so far. Coming from a city, we were both use to noise so we were fine living on the corner unit right next to an intersection. The noise that does bother us, however, are our neighbors, upstairs mostly; however, I guess that is to be expected when you live on the first floor.
The other hassle that I find myself complaining about quite frequently, as well as other tenants, is the parking situation. Finding a parking spot close to our unit is hard to come by (especially since one neighbor has two cars, I believe, and leaves one on the street and the other in a spot right in front of our unit). Luckily, we have a residential street behind us where we can park fairly close. It’s unfortunate, however, that we cannot park in our complex whenever we choose.
With all that said (yes, I could continue to nit-​pick like many reviewers do), the reason I gave The Lofts four stars is because of the management, particularly Michael (he’s the one with whom I’ve come in contact more frequently). They have been very kind, responsive, and helpful. It’s not typical, in my opinion, to receive such personable service from rental management.
Overall, our apartment itself is in a good location, nice, clean (minus the dog poop due to careless owners), safe, and homey. After a long day, it’s nice to come back to such a place as well as spend time in our great pool and gym area.

SERIOUSLY BEWARE!!! I have resided here for about 6 months now and it is beyond terrible. They have pest problems, there is never any parking available by night, and they keep raising rent. Laura and Michael have the worst customer service and both are unprofessional. Laura does not handle any complaints or situations you may have. They both appeared to be polite and kind when i first moved in, but now that i have their attitudes completely changed. My car has been broken into multiple times since i been here. The only time i have seen both michael and laura in a good mood was on tenant appriciation day. Which laura had a get together with alcohol and her and staff were getting tipsy with their signifigant others and family members. Seems like staff was the only ones enjoying thereselves because they are the ones who had the most alcohol. its a joke here. Glad i am finally able to move

The prior complaints are a thing of the past at The Lofts. Michael and Laura are a hell of a team and made the transition as smooth and seamless as possible. My 2 bedroom loft apartment is priced extremely fair given what the current market calls for. The grounds look great, the driving paths are wide, and with my attached garage, I have no issue with parking.
I can only hope that anyone coming to view an apartment does so with an open mind. These reviews from the past are exactly that… The past!
No, I’m not an employee… I am just one new resident that couldn’t be happier to be someplace I am proud to call home!
–Ron

Well, let’s say that I was wrong. Soon after I posted, one of the gals on staff started getting lower rent for her bad boy boyfriend and his friends. Fine. You made a few bad decisions. But then the neighborhood in the complex went south. And, when it was bad enough to move out at the end of the lease, we’re stuck with a bill for the 2 year renovation. FABULOUS. So, small claims court for me. I apologize to anyone who read my review.

We recently moved out after living there almost 3 years. My car was stolen while parked at these apartments, i’ve had hundreds of flyers put in to my door, and there were beginning to be more «ghetto» people moving in. That’s the «area.» Expect to see the police there at least once a week, and expect to hear loud music and/​or people at random times throughout the night.
Many times a service request was put in to management and it could be weeks before it was fixed. Our sliding door was nearly inoperable and took a little bit of work to close and lock and the only answer from the service guy was «dang, looks like the door was installed upside-​down, nothing i can do but tighten the handle.»
The biggest complaint was on move out. About 3 months before moving out we purchased a Groupon for carpet cleaning — KNOWING we’d need it. About 2 weeks before out final move out, management advised us that for «wear and tear» the carpet cleaning would be covered and to not worry about it… cool, great. We gave away our Groupon and proceeded to move out. Two weeks after moving out we contacted management (the SAME manager that told us not to clean the carpets) and they told us that we weren’t getting the whole amount back because we had a pet and had to pay for carpet cleaning. Really, so we WASTED $ 50 on a Groupon, and get docked $ 100 for their misleading promise. If I had the time and could get time off work to fly back to CA, i’d take them to small claims on my dime, just for the principle that they were in the wrong and couldn’t own up to this misleading lie.
It’s been 4 weeks since we moved out, and still haven’t received our deposit check in the mail.

WARNING — DO NOT MOVE HERE
You have been warned. I am usually not one to make complaints. We have lived here over a year and a half and it is absolutely the WORST place I have ever lived at. The location is beautiful from the outside and here begins the mirage. The things that you can’t see such as thin walls, the ever changing management staff, and the parking.
Parking is horrendous and if you don’t have a garage good luck. Our BMW vehicle was recently damaged by the gardening service they used. I walked out of our apartment to see our BMW completely covered in dirt. I proceeded to get in the vehicle and noticed rocks and large dirt debris on the front hood. I saw the gardener with the blower down the street and proceeded to show him what he had done. He took his blower and blew the rocks and dirt from our front hood with his blower. I proceeded to notify the office what had occurred and they gave me the gardening service phone number who said they were not responsible since the Management staff had notified them that there was no damage. FPI the management company Laura Genovia that manages the property said they were not responsible and any and all correspondence would have to be by mail. This is coming from the company that damaged my car, the FPI management company that hired there sub-​contractor to perform the work and ultimately the property we lease from. NOBODY wants to take responsibility for damaging our vehicle after we caught him red handed!!!
The reason I am writing this review is for one simple fact — If I had read a review like this before I thought about moving into the Lofts — I wouldn’t have moved here. So if you are reading this, you are welcome — LOOK SOMEWHERE ELSE and save your self the headaches and piece of mind to know that the place you live protects your vehicles!