The Home Depot

Horrible customer service. Staff is completely apathetic. Inventory is thin and variety of products weak. If Lowe’s was closer, there would be no reason for me to shop at this Home Depot. In fact, I will be shopping just about anywhere else but Home Depot from now on.

Good prices, good selection, service is ok. Tool rental service I wd rate as «One star» you need to wait to get somethings, and to wait to bring it back. Slow slow.

I am not a very handy person and probably have never come to a Home Depot by myself until yesterday. I had to stop in because I just moved to a new apartment and I wanted to get a showerhead filter because the water quality in my new place sucks. I walked in and was intimidated by how big of a space it is, and had to wander around a bit looking for the filters until a nice gentleman who worked there offered to help. He took me directly to what I was looking for and was very helpful. If I ever need to venture into the realm of home repairs again I will most likely be back.

I had an excellent experience at the Home Depot on Folsom Blvd and Howe. Michael was very knowledgeable and was really instrumental with our purchase today. We were trying to decide on lawnmowers (gas vs electric) and looking at features that fit our needs, we ended up buying the Ego electric power mower and decided to buy the Ego weed eater as well since the batteries with this brand are interchangeable. He opened the box for us and brought us a cart. Our customer experience was an A+

Every time I come in the staff is friendly, always there to help if I have any questions about where an item is, they have a clean store, and good prices. I had to pick up some t1−11 siding, and one of the employees offered to help load it In my truck for me no problem. It’s things like that, that make it so I want to come back to this store.

Was renting a chainsaw in the tool rental selection and it took them 30 mins to get the right oil and gasoline in it. They didn’t know what they were doing. Also there was a homeless man in there fixing his bike and taking up all the room by the register. They seemed more interested in helping the bum instead of take not care of the customers who were paying money for rentals. Pretty embarrassing for a Home Depot to allow this because I know their competitors wouldn’t allow this. I’ll stick to Lowe’s or Ace next time and pay a little if I have to

Every single time I come here the customer service I receive from the staff far exceeds my expectations. I can always find someone to help me and they help me find exactly what I’m looking for. I feel like I learn a lot when I come here. The staff goes above and beyond to educate you about your purchase and the options available to you.
The store is organized. They have everything you could hope for in a mega hardware store. The countless major purchases I have made at this location have proven to be quality products.
Parking is a breeze and they even help you load your car or truck if need be. They provide liners for your trunk so you can purchase plants without having to get dirt all over your car. There is also a little station where you can tape up your products so they don’t move around etc.
Overall, I continue to be impressed with this business and will continue to save a loyal customer.

The folks that work here have always been super friendly and easy to locate when I have a question, I just needed to get staples so that I could hang the Christmas lights today! :) Its beginning to look a lot like Christmas… oh sorry.
The store is clean, and employees are really friendly!
I usually go to the one on Folsom Blvd. because I take highway 50 home and it is right there off the exit.
I forgot that I actually prefer and enjoy going to this one here on Howe Ave better.

Not too happy, the hours online state they close at 10pm, we got there at 9:03 and were not allowed inside. Apparently the hours changed and no one bothered to update the time. We just had our store broken into and needed a lock for the door. We saw customers in line, so we pleaded with the girl and the door to let us in just to grab a lock quickly… She said absolutely not! Unbelievable, we spend well over $ 20,000 here this year alone but I think that it’s about time to take our business elsewhere.

It’s always a bit odd being a female and walking into Home Depot. It’s nice seeing that there are female employees, too!
Walked in, walked around until I found what I needed, walked out. Interestingly, no one offered to help. Probably would have saved me time.
Be aware of the guy that is selling solar energy stuff. He asked me if I ever thought about it… my response, «Honey, that’s the last thing on my mind right now.» (I had a leaky kitchen sink! Argh!)
Self checkout seemed to be easier and faster than getting in line with a cashier.
Someone walked out and the alarm sound thing went off. No one cared. Weird?!

Lots of beautiful plants, but helpers aren’t so nice!!!
I wanted a certain plant (fern), but the associate literally killed the plant, I wanted. (bottom pic); (

HORRIBLE RETURN POLICY, SECRETLY HIDDEN FROM CUSTOMERS, Purchased $ 650 worth of ceiling fans, light switches, led lights, etc. Needed to return the light switches because they were not compatible with our ceiling fans. HD refused to refund ANYTHING on this receipt because I used an $ 11 in store credit towards this purchase. Apparently anything bought with an Instore credit is NON-​REFUNDABLE. Meaning, anything on the receipt is non-​refundable, regardless of what it is. If anything was wrong with these ceiling fans, I would be stuck with them because of this $ 11 in store credit. I went to return the light switches an to get my $ 130 back and they REFUSED a return. Two were unopened and one was, which is how we found out then we’re not compatible. I had the packaging and the receipt to prove I purchased this, also using my credit card, but they said its store policy not to refund anything on the receipt used with an instore credit. WTF??? I am so pissed. Not only did I buy the damn thing, since I have the receipt to prove it, but at no point, from the cashier, was I told if I used this I store credit, everything purchased on this receipt is null and void for a return.
I also see that they will not refund ANYTHING on a recipe that had a military discount given. They state you must return everything on the receipt in order to get a refund for one item you are just trying to return. What… So if I bought five items but just one doesn’t fit right, then I have to return all of them?
WHO DOES THIS? Never heard of this or experienced this in my entire life. What a freaking ripoff.
Became full what you buy and how to buy it or they’ll keep your money.

So i came here wanting to return a few items that i no longer needed and i did not have my receipt, but i had my credit card so they can look up the transaction that way. The lady that was helping me couldn’t figure out why the product was not scanning, so she asked another employee (Erin) for her assistance and she responded «well if it doesn’t scan then we don’t carry that product» with an attitude. Im pretty sure i know that i had bought the product here so i went around the store and what do you know i found the product!!! This lady (Erin) made me feel i was the stupid one and her attitude and demeanor was out of place! I told her that i had found the items and her remark was «well it wasn’t scanning so what do you want me to do about it». Wow what great customer service!!!

I come here for sod. I can buy a single roll and it’s reasonably priced. It lasts about a month.

Surprisingly I haven’t written a review on this Home Depot! The past few times we were here I saw a few men hanging around in their parking lot. My HB tells me that they are basically available for work. I just told him to not park by them as I don’t want to be bothered with! Lol!
The most recent visit was bc we were killing time as stores don’t really open until ten. We checked out their area rug selection and it’s a whole lot better than the Home Depot in Elk Grove which is basically obsolete!
If it wasn’t for the current home renovation I would have possibly bought an area rug that morning! I just need to wait until the kitchen backsplash is placed in so that I can get a better idea of colors!
I had asked to use their restroom facilities but the saleslady said their bathroom is in the middle of renovations so you will need to use the lovely outhouse!
I just waited until we got to our next destination as it was a bit chilly that morning!
Will we be back? Maybe if we need to but we usually go to the one in Elk Grove as it is closer to home. Unless I decide to purchase one of their area rugs, I guess we will come back soon!

Pro Rep Jason
Manager Suzy
Asm Augustine
Supervisor Geanie
and associates went out of there way to ensure that we met our strict television deadline.
At the last moment our landscaper pulled off the job because he could only secure 1 of 3 pallets of sod needed to complete our extreme make over.
«We need to get this done even if we have to do it ourselves» said one of the stars of the show. I immediately thought of Jason Pro Rep for Home Depot and Suzy store Manager of Howe Ave Home Depot.
I reached out to them because they find a way to execute regardless of the obstacles. They were able to have 3 pallets of sod freshly cut and staged for us by 9 am the following day after getting the text for help after regular business hours. They could have simply ignored the text till morning.
They sprang into action, not only did they find a way to produce a perfect world solution, they are sending two trucks with me to pick up the freshest sod I have ever heard of.
In addition they earned yet another sale with there 3 for 10 bagged bark sale. After I told Jason the price I get it for elsewhere in bulk and he could never compete, he quickly did the math and proved yes indeed we have the better price by $ 2 per square yard.
If that is not legendary customer service, I don’t know what is.
Great job team once again,
Dennis Henderson
General Contractor
HOME TECH
Home Depot Pro

17 months after my initial review of this Home Depot location and an update is in order after this evenings trip here.
Before I get into the reasons for this evenings shopping trip I must give a shout out to 3 of the most amazing HD employees who made all other of our 888 988 890 & counting trips here remarkable thus far & pale in comparison. Unbelievable customer service, knowledge, kindness & friendliness is what they all provided me and my husband with tonight.
Gladys: Who immediately walked all the way over to the rebar isle with me &!heard me out as I asked for HD to honor the misplaced tags which advertised the ½ inch x 3 ft rebar we needed for our project as a less costly and smaller in measurement & mismarked rebar. The price difference was .90 a piece.
Gladys didn’t even try to argue the blatant error on the behalf of HD but instead immediately offered to grant my request to honor it. Saved us $ 16.20. For the record we would have purchased the ½″, 18 pieces of rebar for our raised garden bed winterization turned greenhouse anyway but would have done so begrudgingly BUT it was a matter of principle for me and a lesson to HD employees to be a wee bit more careful when marking their items.
Also a huge +1 for Gladys is that she volunteered to take the 9 pieces of 20′ sections of our PVC pipe over to her check out area & hold them for us including the 18 pcs of rebar while we grabbed the remainder of our shopping list. Lastly unannounced to us she was ending her shift & did the unthinkable: she reported off to David H. her Scorpio co-​worker who was expecting us & knew exactly how to correct the differences in price on the rebar to reflect our savings. Personally it chaps my hide beyond description when a person who has all the knowledge of a situation and leaves said situation & doesn’t report off to the next person forcing you to relive it all over again…
Priceless & such a time saver her act was plus she went above and beyond and I will never forget that.
David H. Scorpio male who took over for Gladys who offered us a complimentary bottle of water as we presented to finalize our purchases. In all my days shopping at multiple Home Depot locations I have NEVER experienced this superior customer service and attention to detail. He rang us up 100% correctly and did so with a playful sense of humor and authentic sense of self. Loved that!
And now here’s where I suck as the employee who literally aided us in cementing the design for our new 3ft wide by 32 feet long winter greenhouse by sharing his own professional experiences with other HD shoppers creating their own greenhouses. I didn’t write his name down so I’m going for it by saying his name is Cody/​Coby? I’m sorry brother if I got it wrong but you know who you are and you are amazing! UPDATE: Its Cody! Yep returned to HD the following day for more supplies and clarified that so if you need help at this location Cody kicks ass!
If by the way, you have ever turned or wanted to turn your raised beds into a make shift greenhouse with 20 foot wide 6mil plastic, rebar and PVC pipes based on a dream and multiple Pintrest pins then you know the challenge of the mind blowing question «How in the hell are we going to make a plastic door to control the internal temps!!!»
He turned us onto the most amazing invention called a «Tarp Zipper» made by Homax. This 7 foot beauty of a zipper allows you to secure the zipper into a tarp or heavy weight plastic allowing for easy access… I know right; genius!!!
Lastly if your shopping at Home Depot regularly you may want to consider a Pro Club membership. Price? free but your purchases add up damn fast and money is money so save what you can plus you get to park super close to the Professional entrance/​exit ;)

Last year I decided to buy a new outdoor grill.
The Howe store had the specific grill I wanted in stock, outside, already assembled, and cabled to the building. When I walked into the store to ask for assistance in purchasing the grill, I had to wait 10 minutes for an available employee. Once the employee appeared, I mentioned that I’d like to buy the grill that was on display outside (there were three or four of them pre-​assembled outside, and I don’t think they had any boxed models on hand).
He looked concerned and then told me that he didn’t have the key to unlock the grill from the cable. As I also did not have the key, the two of us stood around waiting for another employee, presumably a manager of some kind, to enter the scene. After 10 minutes, the Keymaster arrived. Upon receiving a mission briefing, the Keymaster followed us outside and proceeded to unlock one of the grills from its cable. This proved to be a complicated task, as the Keymaster’s key ring was full of many similar-​looking keys. After a few minutes and 10 or so unlocking attempts, though, the grill was freed from its bonds! The excitement was palpable.
The next phase of the adventure was to actually purchase the grill. This required the Apprentice to roll the unit from its display location to the checkout counter inside, a distance of about 200 feet. If you enjoy terrible sounds, I recommend rolling a stiffly-​wheeled, 120lb. grill over a long strip of yellow tactile paving bumps. When we arrived at the checkout counter, I completed my purchase with no issues! I felt a weight lift from my shoulders, imagining that this task was nearly complete.
At this point, I asked for some help loading the grill into my car, and noted that we would likely have to remove the side-​mounted countertops in order to fit it in the back. The Apprentice assured me that this would be a simple process, and promptly called for assistance from another employee. This new colleague, the Assistant, arrived at the checkout counter a few minutes later. We rolled the grill back outside, over the yellow bumps, and towards my car.
As I suspected, the grill was clearly too wide for my car, but would fit if the side countertops were removed. However, the Apprentice and the Assistant decided that we should try forcing the grill into the back of the car before disassembling it. We lifted it in one direction, and it did not fit. The Assistant suggested trying a different orientation, which also did not fit. The two of them discussed the matter for a few minutes. It seemed as though they had dismissed the idea of taking the side countertops off the grill, as if this were unthinkable. Finally, I was able to persuade them that there was no other solution.
The countertops were attached with a few screws, which could be a problem for someone stuck in a forest or desert without tools. Fortunately, we were at Home Depot, a building that is full of tools and capable tool users!
Or so I thought.
Upon realizing that we would need a screwdriver, the Apprentice and the Assistant looked at each other in what must have been fear. They informed me that we would have to borrow «the» screwdriver from inside the store.
With few other options, the Apprentice and I embarked on a quest across the store and into a maintenance room.
Inside, another employee stood hunched over a table, tinkering with what must have been various inventions. He looked up, warily. My traveling companion explained the situation to this Tinkerer, and he eyed me suspiciously. After a moment of hesitation, he reached down to the table and picked up a weathered screwdriver. He handed it over, sternly cautioning that it must be returned to him as soon as possible.
With the fabled relic in hand, we made our way back to the car. Instead of starting to unscrew the countertop screws, the Apprentice proceeded to examine the grill from all sides for several minutes, as if he were contemplating the best way to infiltrate a fortress. I pointed out the screws that would have to be removed, but this did not spark his interest. In order to get things moving, I decided to try my hand with my own flathead screwdriver. The process was slow, but I managed to loosen a few screws. At some point the Apprentice sprung into action, haphazardly removing screws as if we were on a timer. I think he was concerned about the Tinkerer becoming impatient.
Eventually, the countertops came off. All that was left to do was lift the grill into the car. I leaned down to grab a bottom edge, but the Apprentice and Assistant hastily began lifting! This caused my corner to drop and scrape against the parking lot, with my hand underneath. This removed all of the skin from one of my knuckles.
I said nothing, as I did not want to have to borrow «the» bandaid from inside the store. Sweaty, tired, bloody, and late for dinner, I thanked the two «helpers», closed my door, and drove home.
It was a memorable three hours, but not in a good way.

This Home Depot is normally out of convenient driving range from my own neighborhood, but I have had the opportunity to visit this one a few times because it is closer to my parent’s house where we are doing a lot of improvements to their yard. The funny thing is that the Home Depot on Folsom Blvd. is so much closer, but we were finding that they were either out of certain supplies or just didn’t carry something that another Home Depot did. One would hope that all of these stores would carry all of the same inventory, but apparently this is not the case!
Fortunately, this store had everything in stock that we needed! Everything was organized and easily locatable. Employees offered help if we needed it (which often times we do). I needed to buy a lot of wood preserver in a clear stain for a new redwood fence. This store and the one on Meadowview seemed to be the only stores that carried a particular brand that we were happy with.
My boyfriend told me that this location apparently was once a former K-​Mart. Now, the property has been utilized well with a much nicer, larger building, with plenty of room for parking. In my opinion, this store is one of the better and well maintained Home Depots. I don’t mind going out of my way to shop here again!

I’m not much of a handyman, nor would I claim to know much about tools, machinery or any of the basic building blocks of our modern lives. Call me the creative type. That’s exactly why I come here. The good people at Home Depot (when you can find them) are usually very helpful and not the least bit condescending when you’re looking for a tool, part, appliance, length of board or even a flowering plant for that «whatever is needed» occasion. It’s a massive store, but compared to most giant everything-​under-​one-​roof kinds of places, I can eventually find what I need and they have never been out of stock. I will defer to my local mom and pop hardware store whenever possible, but if it’s something I can’t find there, I’ll find it here at my do-​it-​yourself home away from home.