The Hartford

I had my older car fail at 11:50 p.m. To make along story short, I did not get a tow truck for ten and half hours (10.5 hours)!!! I finally had to get a cab ($ 60 fare) to take me to work – THE NEXT MORNING AT 10:40. I got motel room out of my own pocket because they couldn’t get anyone to come get me. I wasn’t even go to complain because I thought it was to loser tow truck company’s faults. THEN – more issues came up as I followed up the next week. 1. a guy said he would look into what happened, and call me back by Wednesday – he never did. 2. I tried to rent a car three days later for a long trip – they had not sent my insurance card – I help up the line at the rental place for 45 minutes. While I was on the phone, I had an agent inform me that she could not change the address to send my insurance cards! 3. The next day, I found out my policy went up by $ 200 (two hundred) dollars! NO tickets, NO wrecks, no claims since last renewal! 4. I had an agent tell me everyone’s policy was increased this much (lie!!) and that the Hartford was the only company to endure this huge increase! (I wonder if her boss knows she is telling people this!) My wife and I are professional, educated people with median age 50, with clean criminal and driving histories. If they increased everyone this much, 65% of the country would be driving without insurance. There are other issues too such as the fact that they don’t allow you to carry only liability with towing coverage on an old car – you have to get comprehensive to have towing! Only company in the world to have that policy. We are not difficult customers – I was with one company (Nationwide) age 16 through 46 – only changed to save about $ 25/​year.

same issue here. month goes by I get a letter staten that my coverage was reduced to 30k/​12k from original coverage of 250,000 and 100,000. And they charged me additional $ 256 for the issue. They claim they we missing «proof of primary residence»??? Why would I get insurance then? They had all of my information on file. I called instantly and they checked the information they were missing and then claimed they had it on file all along??? Then why did they reduce my coverage!!.
Spoke to the manager Machell Kanpton and she told me it would take 24 to 48 hours to update. Mean while the I have the policy declarations page covering only 30k/​12k. I called them for 3 days straight to make sure its updated. They would always find excuses, I would ask to be transfered to the manager and the person would just transfer me back to the 800 number to start over, 2^nd day, called and asked to speak to the manager «offcourse she is not picking up» so I leave a voicemail with all of the information and asking for a call back with an update «geuss what 2 days later still no calll!». 3^rd day I call them again to get the updated declaration policy to the original quotes of 250k/​100k. Now the employees are telling me they can not send me the new updated policy declaration page because there is $ 7 missing, they are applying to the account. So since the $ 7 is missing my house is only covered for 30/​10k instead of 250/​100k. So I was told now to wait another 24 hours to have the $ 7 applied back to my account inorder to get the coverage.
{This place is a scam and joke. terrible customer service. What if that letter they mailed out staten that they are missing some information was lost in the process as it always happens. My house would not be covered then… They never called or emailed me anything.
This place will find any way to back out of the policy and find ways to not pay up or even reduce the policy. SCAM. STAY AWAY. I AM REPORTING THEM TO BBB. IF YOU HAD THIS ISSUE HAPPEN TO YOU ALREADY REPORT THEM. THIS NEEDS TO BE STOPPED.