T-Mobile

Sacramento, Estados Unidos

3.4

Fechado agora

20 avaliações

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Telefone
+1 916-486-3675
Site:
clickserve.dartsearch.net
Endereço:
3333 Arden Way Suite 300, Sacramento, CA, 95825
Arden-Arcade
Paradas e estações próximas de transporte público:
4.3 kmMarconi / Arcade
4.6 kmStarfire
4.6 kmTiber
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Estacionamento
Propriedade Privada

Hoje

Hoje 11:00 – 17:00
Fechado agora
Horário local (Sacramento) 17:17 domingo, 8 de junho de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 20:00
sexta-feira 10:00 – 20:00
sábado 10:00 – 20:00
domingo 11:00 – 17:00

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20 avaliações para T-Mobile

Não exige registro
Classificação do local: 5
Carmichael, CA
My significant other and I came in as he wanted to switch from AT & T to T-​Mobile. We were assisted by Esa who was extremely personable. We signed up for the BOGO where he received a new Iphone 6 and I would receive one by mail. We left happy as clams only to discover that his phone was not activated and his phone number was not transferred to the new phone. He was without phone service for 24 hours which is his only mode of communication. We went back the next day and Mark — the manager fixed everything and even offered us a credit. This T-​Mobile Rocks! We still enjoyed Esa, mistakes happen :)
Classificação do local: 5
Sacramento, CA
These guys know their stuff. I went from a Samsung phone to an iphone and the person who is a genius who helped me is Niche. Ask for her. She’s got it under control.
Classificação do local: 5
Sacramento, CA
I needed to solve a phone problem and ended up getting my plan improved with better data because the salesperson, Esa, was super helpful and asked the right questions. Esa knew how to relate to me and all the other clients he helped. He made going to Tmobile a great experience. Truly exceptional customer service there!
Classificação do local: 5
Sacramento, CA
Just want to say Thank you to Denny and Auston who did a wonderful job in helping me and my son on our upgrades. We where there for a couple of hours and not once did they seem annoyed. GREAT customer service. Mark the supervisor was extremely nice and CJ. If you want a phone make sure you got to this location because everyone there are great!!! THANK YOU AGAIN Denny and Auston!
Classificação do local: 5
Folsom, CA
I’ve been in quite a few cell phone stores over the years and you’d never think to jump on Unilocal and leave a review, but the way I was greeted and taken care of here made me want to share my experience. I was greeted promptly and had all of my questions answered about my business plan I was looking at switching over to T-​Mobile. We have a dozen tablets and 10 lines so their efficient greeting and prompt professional service was really appreciated. Looking forward to making this the location I use for all my cell phone needs moving forward. Thanks Guys!
Classificação do local: 5
Sacramento, CA
This is my favorite t-​mobile location. Niche is the best customer service representative. I have been a t-​mobile customer for about 13 years she is the best representative that has ever helped us. We have 6 lines and a business account. She calls with any new information that she feels will serve us better. Any problems that we have are addressed right away. If not for her we would have left the company a long time ago. Thank you Niche. Go there and ask for her. You will nit be disappointed.
Classificação do local: 5
Sacramento, CA
I bought an iPad air off the tmobile site but when it came time to charge it, the charger wouldn’t work. I took it in to this arden location and Stephanie helped me. She was super nice and helpful. She helped me figure out if it was the charger piece, the cord or the iPad and thankfully it was the cord. She then called customer service for me and they were willing to have me buy a third party cord and they’d credit my account. Now I can charge my iPad and I don’t have to wait for a new one to be shipped. Very nice to have great customer service so my electronics can work seamlessly!
Classificação do local: 5
Carmichael, CA
This is the only location I go to, customer service is amazing. I have been a tmobile customer for 10 years. Just bought my son and I new phones today and Niche helped us, she was so smart and helpful.
Classificação do local: 5
Folsom, CA
Had a great experience here. Niche was a awesome sales associate, she has great customer service skills. The mobile service is the best too.
Classificação do local: 1
Carmichael, CA
I want to this t-​mobile store to just get my data transferred to a new t-​mobile phone I bought because my old phone that i bought 3 months ago for that same store stopped working normally, so without any problems I bought another one but this sale associate there had the most awful customer service i have ever seen my life he just don’t want to help me and suddenly the machine in the store is not working, he simply did his best to get rid of me as soon as possible. T-​mobile that’s a horrible way to treat your loyal customer, I’ve never own a phone that’s not a T-​mobile, this store made me think again.
Classificação do local: 1
Los Angeles, CA
Horrible location. Just walked in to buy a new phone but no luck! 3 employees, 2 customers. No one knows how to acknowledge customers there. Usually you get a simple hi or someone will be right with you. The closest rep to me, Aaron, made eye contact and just looked away like a zombie. After a few minutes, I just left. I really hate it when you go into a business that’s not even busy and you’re ignored. I’m willing to pay more for good service but not crappy service. Will be purchasing my new phone at Best Buy or online instead!
Classificação do local: 1
Downtown, Sacramento, CA
Do not be fooled by Tmobiles ad to pay off your phones from other carriers! I went to this location about 6 months ago and switched from AT&T to TMobile. The staff was very friendly but come to find out later down the road how misinformed they are about specials and deals that the company has going on. I gave them two iPhone 6 from AT&T and thought I would be reimbursed for the $ 900 balance I had left on my plan. Now 6 months later I just received my «reimbursement» for the phones for $ 500… Not only could I have sold the phones for more then they gave me but now I’m stuck paying them monthly and AT&T for the $ 400 they didn’t cover! Hopefully someone will see this and not make the same mistake I did.
Classificação do local: 1
Sacramento, CA
Worst customer service ever. Manager is an ass. Stephen doesn’t know how to handle his staff and customers. Sitting in the store for more den an hour and as a manager he never came to ask if you have been helped or not And when we asked he was like I didn’t know if you have been healed or not. Such a attitude. That’s why bloody T-​Mobile is pathetic never go to this store. They have no idea what they are doing themselves.
Classificação do local: 3
Sacramento, CA
Whatever you do, DO NOT BUY the Sony Xperia Z3! It is the «newest» phone T-​Mobile has to offer and they are pushing it like crazy. We preordered 2 and got them both the day of release. BOTH phones we got were defective (wifi was broken, bluetooth broken, have to restart several times a day to maintain a data connection). T-​Mobile REFUSED to exchange the phones for us even though we were still under the 14 day exchange period. All we wanted was the SAME EXACT PHONE (that works, of course), and they sent us to the phone customer service line, who told us to go into the store, etc. We got the extreme run-​around and ended up GETTING OUR MONEY BACK and sending our phones back, reverting back to our old phones.
TLDR. DO NOT BUY THE Z3. T-​Mobile knows it has problems and is trying to stick people with them (that’s all I can figure given they refused to exchange ours).
Also, we will NEVER buy a new release phone from T-​Mobile ever again! I’d rather wait 6 months and get an older phone I know works than go through this madness!
Classificação do local: 4
Sacramento, CA
This is the ONLY T Mobile store that I will go to. They are busy and have a long wait sometimes but customer service is always on point and they take care of you, as they should. We went and got a new phone last Friday and Tony was awesome. He made sure all of my contacts and text messages were transferred from my previous phone to my new phone.
I have to add that the bummer about this store and probably any other T Mobile store, is the reason they are so busy is because people insist on paying their bill in person. Why can’t they just call and pay over the phone or put a stamp on a envelope? They have smartphones but are the phones are smarter than the users? They have apps for that or customers can pay on the website too.
Anyhow, this store rocks.
Classificação do local: 5
Rancho Cordova, CA
My sister and I came to that store (Sacramento T-​Mobile, 3333 Arden Way, Ste. 300, Sacramento) late afternoon. The wait was about seven minutes, and the sales persons acknowledged us several times and apologized for the wait. We were attended by Paul Eckhardt, who really went beyond and above to make sure I got what I wanted in terms of the phone model, plan features, and the number transfer. In addition, he managed to lower my sister’s bill after checking her data usage. He spent about 20 minutes helping us, answering all our questions and remaining focused and courteous. We left the store completely satisfied with the plan, the new phone, and the level of customer service.
Classificação do local: 1
San Francisco, CA
This store is abysmal. Terribly long waits, overzealous sales people, and a store manager who couldn’t care less about customer satisfaction. Avoid if possible.
Classificação do local: 1
Rancho Cordova, CA
I thought everything was good about this store till recently i found out that the $ 200 rebate i was promised by a sales rep named Ben isn’t happening. The phone i got through them was because of the rebate. I called customer service then i call this store back and they said that i was a day late on the deal even though the day i got it i was promised this I even remember it being advertised in there store and i have two people that were with me that remember it as well. Be careful going through them. They will screw you over!!!
Classificação do local: 1
Rancho Cordova, CA
In this store i canceled the family plan, they left one line also they deleted my account from online and they started charging for the line that we canceled…
and t-​mobile is my worst nightmare the one that cannot ever END!!!
Classificação do local: 4
Sacramento, CA
woot woot bought a phone. yeehaw! friendly albeit less knowledgeable than my self staff. Oh wells that seems about right eh?