Swansons Cleaners

Swansons always takes excellent care of us and our clothes. Manager Olga is courteous, professional and always goes the extra mile. She knows our preferences without asking. One time she spotted a hole in the back of my knit sweater and repaired it on the spot. We are and will continue to be loyal customers.

Swanson’s is great. I grew up in Sacramento and I am a second generation Swanson’s patron! They always do an AMAZING job with my high end clothes. I wouldn’t trust any other cleaner with some of my pieces.
I brought in a $ 300 Vince Camuto silk boluse (just stating the value, not being pretentious) that had some peculiar marks around the elbow where i likely rolled the sleeves up to once. I tried to steam the dents out myself and was super scared that the silk bouse was ruined. I took it to Swanson’s hoping, but not expecting, that they could help and they did!
The only complaint I have is the price-It’s about $ 10 just to dry clean one silk blouse. I’ll continue to pay and use Swanson’s but if it was like $ 7 that would be great! Can’t have it all, I guess ;)

Convenient enough of a location but the service/​final product is not enough of an upgrade to justify spending over $ 1 more per laundred shirt and over $ 3 more per dry cleaned product. Rather trek up to one of the discount cleaners in East Sac.

Very nice dry cleaner. The staff is very friendly.

I used this location through a coupon site. I continue to use this location. They are always on time and they provide good service. The lady at the front is nice and always gets me on the road quick to work.

I’ve taken a few things to this particular location and I’ve always been just satisfied with the results/​pricing. No more, no less. It’s very convenient for me (It’s near my house) so I’ve justified the price. I once took in a blazer and it was returned with the button scratched to all hell, but I chalked that up to me not paying attention and possibly turning it in that way. After this last experience, I’ll never take my cleaning there again. Let me explain: I took my wedding dress in (and this is not a dress that is much fabric, at least not as much as many are) to have a small spot of chocolate cleaned. I didn’t specify that I wanted this particular spot cleaned, but hey, I didn’t think I had to tell a company that cleans clothes to clean my clothes and do what they’re being paid to do. Of course, when I go to pick it up, dress has the same spot and a tag on it that says that the dress is stained. They explain to me that I needed to give them permission to clean it properly! WTF. I brought it home to my husband who promptly used a little club soda and Woolite and the stain was gone, fabric looking awesome. My mistake. I’ll never go back.

Pricing on the fly :/
I went in for a price quote regarding a bridesmaid dress and was quoted a price. Actually brought it in a few weeks later and was told a different price. Didn’t take too much persuasion for her to change the price… but still, gave off a shady vibe!
The dress looked okay in the bag, but I’m not sure if the quality matches the price — I’m not quite sure why I paid so much to have a clean dress hanging in my closet, especially since I’ll never wear again… my bad!
The convenience of the location does not outweigh the cost.
Lesson learned Swansons!

Now I understand why Swanson’s has a bad reputation. I would give zero stars if possible.
Swanson’s turned a nice suit into unwearable junk and refused to take responsibility. They do not dispute that they ruined my suit, but they claim that because the label said dry clean only that it was not their responsibility and I should contact the manufacturer or the place I purchased the suit.
Accidents happen, but Swanson’s response was shocking. I would never ever have anything cleaned here again and I would warn other potential customers to consider mine and other people’s experiences.

What. The. Hell.
I brought my coat in to get dry cleaned and it came out with different colored buttons. When I took it back to get them fixed it was like pulling teeth explaining that I wanted the buttons fixed.
I got it back in late September then had to leave for work for a couple of months and didn’t open the plastic wrapping to check it out. I finally got back mid-​December and went to use my coat. That’s when I realized Swansons did fix the buttons on the coat, but didn’t return the belt that went with it.
When I called, explaining that «a couple of months ago» I picked it up, but didn’t check at the time because the buttons looked good and I didn’t need to use the coat, Carol, not very pleasantly retorted, well, that was more thana couple of months ago. It was late September… this was mid-​December. «Well, that’s three months,» she replied. Holy crap. That’s all I have to say about that.
Swansons, why don’t you just clean people’s clothes, try not to lose the accesories to those clothes (i.e. coat belts) and maybe we won’t have to have discussions on the phone about whether I picked it up 3 months or 2.5 months ago.

Have been visiting this place for the last few months; they seem rather reliable always delivering while promised; (however 3 to 4 days on a standard dry cleaning order seems long) but they are a tad pricey for their services.

Ever since Mike – the previous owner – left, this Swansons Cleaners on 29^th Street has gone downhill in service and uphill in price. The people behind the counter are pleasant enough, but still the service has suffered. For the first time in over ten years of cleaning there, one of my shirts was not ready when promised. I was offered no discount or free cleaning or anything, but I chalked it up to chance and a bad day and forgot about it. Very next pickup, my husband’s suit was not ready when promised. No offer of free cleaning, just letting me know that the suit would be ready the next day. Late clothes, and maybe I’m wrong but I think that if you’re late with my clothes you clean them for free. I suspect that the late cleaning is a cronic problem with this place now, since they didn’t seem to make a big deal out of it.
And they don’t seem to know how to spot ties any more. I’ve taken ties back three times to get spots removed from my husband’s ties, without any luck. Now, I understand if the stain cannot be removed without damaging the fabric. But you should tell me that you tried to clean it, instead of just returning the tie with the spot still there and no explanation. This makes me think that you don’t even bother spotting ties even when customers ask for it, and just hope they don’t notice.
Not as bad as Dry Clean Today, and I may be just disappointed that the high level of service I used to get at this place has disappeared.
I am currently looking for a new cleaner.

This place has been around the corner from me for years, yet I’ve always used another cleaner near the Capitol until a Swanson’s ticket seller, friendly as heck, came by the other day … Decent prices become great with the coupons; they go a LOOOONG way, and make sure you save the 30% off for a really big order. Everyone is nice, professional, fast.