Sprint Store

I’ve been in the store a number of times and the customer service here is terrible. They try and sell the store as a corporate store as if it is better than the other sprint stores. I’ve been a sprint customer for over 15 years and this store makes me want to cancel my plan and pay to break my contract
for all four of my family’s phones. I bought my last phone here and they talked me into the insurance saying everything was covered. Now when I have a cracked screen you wants to charge me $ 200 in addition to the over $ 100 I paid in insurance.
So after posting the initial review I went to the El Camino store which told me it was $ 50 less to replace or repair my screen through my insurance. Either way the insurance doesn’t make a lot of sense as it’s $ 200 to replace the screen without insurance and $ 150 with insurance.

This place as well as the service is ridiculous. I was already on the fence about leaving Sprint so I wanted to walk in and see what my options were as far as coverage, and my plan as well if you other small things I was even thinking about getting an iPad. Well I walked, started asking questions, and the guy was completely rude. Wanted to know what my early termination fee would be if I left, and told me he doesn’t know. I asked him to look it up he said it doesn’t matter he couldn’t do it for one and it wouldn’t tell me even if it did. Horrible…

Why is this store open until 9, but they won’t help you past 7:45? Why did I buy a monthly service plan when all they want to do is sell me a new phone when I come in to utilize aforementioned service plan? How did TJ get hired as the assistant manager of this store when his customer service skills are so abysmal?
These are questions I will probably never know the answer to. It seems like most of the employees at this store have a personal goal of doing as little as humanly possible for customers despite their job literally being customer service.
About a week ago, my phone began restarting repeatedly. I missed a meeting to bring it in asap because my job entails navigating to new patient’s homes all day every day. I absolutely need a reliable phone to accomplish this. After leaving it for an hour, the tech, James, told me that he just reset it without backing up any of the data and that he also had no idea what the problem was. I asked how he knows that it’s fixed and again stressed the importance of a reliable phone for my job. He gave me his card and said to contact him if it happened again and he would personally help me. Ok, so far, so good.
Well, a few days later it started happening again, then again a few days after that, causing me to go to the wrong location for a meeting (because I couldn’t navigate) and miss the meeting. After I realized I had missed the meeting, I immediately drove the phone back to the store, which was open until 9 pm. It was only 7:45 when I walked in, and James was there, so I figured he would vouch that he had looked at it, and they would just enact my service plan to order me a replacement phone, which takes 3 – 5 days to arrive. The first rep who saw me was very sympathetic and professional, and he brought the phone over to James to try to problem solve the issue and get me taken care of. James very abruptly said he was finished looking at phones for the day and that he would not confirm that he’d already looked at it for the same problem or that he’d spoken to me and told me to contact him if I had any further problems.
So the rep spoke to the manager, TJ, to see if they could help me in any way. TJ seemed bothered to even have to speak to me and told me that my only options were to leave it for an entire day to have someone look at it (leaving me without a phone for work then next day), bring it in on the weekend (4 days later), or buy a new phone. Why would I buy a service plan on the phone and then just buy a new phone every time the phone needs to be serviced? I explained my situation and asked if he could look up the record of when it had already been looked at a week before and just start the long process of replacing my phone since it was vital that I have a reliable one to function at me job. He was not having any of it, and I don’t think he was even listening to me. He was just staring blankly at this screen the entire time and then repeated the options. I asked why, with the tech who originally looked at my phone standing 3 feet away, and with the store open for another full hour no one was helping me? Stared at screen, repeated options. I was nearly in tears from frustration at this point, and I still am completely baffled as to why no one would even listen or work with me under the circumstances.
I’ve been with Sprint for years and have never been treated this poorly, but this incident was enough to make me finally switch phone companies when my plan is up in a couple months.

Employees are uneducated, unprofessional, RUDE, and slow. I figured out the issue because they didn’t even try. Won’t be going back

Horrible TJ as his mother named him (said it was on his birth certificate) was very rude and disrespectful AVOID SPRINT if you can

This has to be the worst cell phone store I’ve had the displeasure to visit. Tried to setup a cell phone package for my small business. Their employees flat out lied to me TWICE, (telling me they had items in stock which they don’t even carry), simply to get a body into their retail location. When I addressed this with their staff they just shrugged and couldn’t care less. They lost out on a $ 1,200 sale along with a few hundred a month in revenue. Just from this experience alone, I’m taking my business to a competing (and more expensive) carrier, simply to avoid doing business with these shady morons.

Since this is a store and not the place to judge Sprint based on your network service, I’m going to go ahead and make it 4 stars because of the support I received at this specified branch.
My S6 suddenly went blank and wouldn’t restart or do anything but show the button lights. I took it in on a Sunday and was greeted immediately after walking in by a nice, young lady. I told her the issue and said I had already spoken to the technician, James, who said he would try to help. James was then informed and came out of his work station immediately to assist. He said he hoped it was an issue with the screen alone and he would do his best to fix it. He told me to give him an hour and a half. I came back in that time and was given my fully functional phone back with a new screen that looked great, at no charge to me.
So, based on this experience with a total of 4 staff interactions, and not the issues I have with the service itself, it couldn’t have gone smoother (sprint should give you new carpet and chairs for a better aesthetic appeal)

This place is a joke. They open at 10 but dont help people until 1015 or later. Poor customer service and I was the third person in the store and waited longer then I should of. They need new management or something

My first time! Avoid this place they serviced a gentlemen that needed a replacement phone after they had talked to me about my visit I just needed to turn a phone in for credit. I’ve been here for 25 min I’ve even had time to sign up for a Unilocal account.

Had a good experience here today, all of my issues were taken care of, Kyle G and the staff were very helpful, thx

Slowest store and experience ever. Online next time to add a line. Consistent pushing for upgrades and buyups. I’d remove one from the invoice and another would show up.

As I waited the hour+ at the store I had plenty of time to setup all of my old accounts and apps on my old phone, check my bank and budget, make an extended mental list of why I wanted to cancel with Sprint after only 8 days with them, debate about writing a review about this experience, peruse Instagram and Facebook, listen to the several staff members behind the counter talk with each other about customers they had earlier, stare off for a period, and finally write this review.
I switched to Sprint from Verizon in awe of their advertised «Cut Your Bill in Half» promotion. It sounded great. Similar service for half the price. The salesperson at the store told me I would save $ 85 from before when processing my sign up.
After several days on Sprint I realized it was too good to be true. Their coverage was nowhere near Verizon. The bill I finally received only saved me $ 40, not the $ 85 promised. These were the main reasons.
Secondary reasons: delays in calls with people I previously had no delays, data would cut out during a phone call when trying to connect to the internet or send emails, the hot spot would not provide internet to connected devices, and a laundry list of other reasons. I troubleshot each of these issues, by the way. Rebooted, ensured updates installed, cleared cache, factory reset and tried again, more.
Someone came up to me after an hour and said I could only cancel by phone. I had to politely go into detail with this third «greeter» person about my situation and how I can return my equipment and cancel within 14 days right here.
It has been an hour and a half. I continue to wait. Let’s see what more Sprint has in store for me…
Okay, finally got someone. Yay, a $ 35 restocking fee per device ($ 70). Thanks, Devin. I was hoping this would cost me more money.
Now, deep breathes and moving on… or back to Verizon.
P. S. Verizon was a dream return. Went quickly and their store and phone people were very helpful.

Had a problem with the contract price on my upgrade I got in December. Ended up going back in and speaking with the manager, Casey, not once but twice. He really did a good job this last time. Much better than i expected from Sprint. I give credit to Casey for his work, not Sprint.

This store is one of my worst experience. I will not recommend anyone to go this store Casey the manger and Jordan Janae the retail associate. Did a horrible. Job when i went in for a upgrade. The customer Service here is horrible, along with long lines and wait times. They help u and be talking to other workers at the same time. Back in nov i got a tablet and i was told that i would get a 10 dollar for 24 months but i was only applied for the first month which was dec and then the credit stop. This store lies alot to get business I am totally looking in to moving to a different carrier.

This is the worst store. Its a corporate store so nobody cares. Go to the one on Watt and El Camino. That store is privately owned and know what they doing.
Id continue but it’s not worth my effort. All the negative reviews can’t be wrong.

Most horrible service. I wish I could go back to T-​mobile. People are extremely unhelpful. My phone got disconnected by the automated system three separate times even though I have a zero balance. All I heard from them was that it is the system and we can’t control it. Great! Tell who can. I have a phone for a reason. I don’t need to hear your excuses. I need you to fix the issue.

Finally cancelled all my sprint stuff. They charged me for basically 3 months (early cancellation fee) but that’s fine, I had a year left with them and was tired of being taken advantage of!

This store has the worst Customer service! Unless you have at least an hour to give away go to another store.

Unilocal indicated the store hours on Saturday they were open until 9pm — granted I should have called to confirm, arrived at 6:55pm the door was locked and blinds closed. The sign on the door said they clised at 7:00 pm. Came back today to pay my bill. I was never greeted when I walked into the store nor did an employee say «have a nice day» «thank you for stopping by our store» or anything as I exited the store.

Horrible store. Staff walk around aimlessly while people wait to be helped.
Go to a different store