Sears Carpet Cleaning and Air Duct Cleaning

Sears Duct Cleaning Service left my home much dirtier than before they came. There was fine black dirt within 6 feet of every register immediately after the crew left. There continues to be fine black dirt coming out of the registers a few days after the cleaning was done. I called to complain and they scheduled a redo. They showed up today and told me they will not redo the work because the Warrantee is void due to the pin holes in my two air intakes, and that the black dirt cannot be removed no matter how many times they would clean the ducts.
They wanted to $ 140 more to fix the pin holes in my air intakes before they started work the first time. I am sure that those had nothing to do with the black dirt. We never had the black dirt anywhere in our home before they cleaned the ducts.
I think that the problem is that they don’t completely cover the registers other than the two they are working with. They use an air hose with a whip on it to dislodge the dirt on one register and vacuum it out through another register. So if they don’t cover all registers the vacuum is less efficient. Since my little furnace blower can blow the black dirt back out then there big powerful vacuum could suck it out if they covered all registers.
I would have been reasonably satisfied if they had done that when they came for the redo today. The duct cleaning cost me $ 625.95 for my 2400 square foot home with 11 heat registers and 2 air intakes. I am attaching photos of the dirt left behind right after the cleaning crew left after «cleaning» my air ducts.
I know my complaint is not bullet proof because I signed a note saying no Warrantee due to the pinholes in my air intakes, and I did not do a walk through with the crew before they left the first time. But at the very least I would like other consumers to beware of Sears Duct Cleaning.

Felt compelled to get this air duct service review on here to help provide a balanced critique. Sears won the initial job by providing the lowest quote (usually a harbinger of mediocrity) for a standard air duct cleaning. Tommy and his partner (Alex?) showed up a few minutes late and got right to work inspecting the ducts. They found multiple leaks /​holes in our ductwork from a previous rodent infestation and carefully explained our options — hand-​sealing or aerosealing — because the cleaning couldn’t be done until the holes were repaired. He didn’t pressure us at all; in fact, he really empathized with us over the unexpected costs and allowed us to talk it over privately while he waited outside. We decided on hand-​sealing the leaks and the fellas went right to work. They kept me in the loop each step of the way and were a couple of genuinely nice dudes.
We ended up paying MUCH more than we would’ve for a standard duct cleaning, but our HVAC was in shambles from the previous deadbeat owner, so we bit the bullet and are grateful we did. We’re looking forward to breathing clean air and saving many Benjis on energy bills in the future.
Five stars for friendly, professional, thorough service with zero sales pressure and full disclosure on costs upfront. Proceed with confidence, and ask for Tommy.
**As others have noted, we did have a hard time with their scheduling agents, but it hardly seems fair to knock the servicemen for that.

They are decent for the price IF you don’t have dog pee stains or animal odors … I have used them 3 times once at my moms and twice at my house honestly you can’t beat $ 99 for 3 rooms a hallway and $ 30 extra for 10 stairs no landing. I had them come once to get dog pee stains out of my living room one of the times and the stains came back almost rite away … But just to do like a general move in clean they are great on time and yes they do try and make an extra buck on offering other services but hey that’s how they make extra $ big deal … I gave them 3 stars because they employees I have had come out aren’t very professional but the crew that’s here now is VERY nice and professional I guess it’s a hit or miss … All in all they suck for pet spots but anything else great !

Sears gets five stars from me. They are very professional and I have used them for my parents house which they always do a great job. I had a difficult situation today and they were very understanding. The guy who cleaned my carpet was very informative and did a great job. When they clean you don’t get odor from the carpet like other carpet cleaners do. So will keep using them. Great service and great value

If there is a way to give a negative star I would do that. I called up this company to clean my carpets the day I was going out of town to give it time to try. They gave me a window of 12pm to 5 pm. I requested a time slot of 4 or 430 pm so I could leave the house as soon as they were done. They promised to accommodate my one request. On the day of the appointment they called me at 10:30 am and stated that they where on their way to me. I lost my fuse. First of all, their window was 12−5pm. Why are they showing up at 10:30. I said as much and they said they will come back at the window time. So the next call I receive was at 4:30 pm stating that they will be there at 5pm. So my whole day of waiting was screwed already. I waited but they called at 5:30 pm after the window and had the nerve to say they were running late and wanted to reschedule me. I lost it and told them to cancel the appointment. So I left town with my carpets dirty and I have lost the opportunity to dry the carpet without traffic.
Is this a business or. Is it a joke? If they can’t meet their appointments, I wonder about their work quality. I don’t think I am willing to take the chance. Are you? Beware of this company. You have been adviced.

They came out to clean my carpets and failed to do any spot treatment before prespraying and extracting. Anyone in any kind of cleaning business knows you need to spot clean areas that have spots, then prespray the entire area. The spots that were there were only about a week old so they had not set in. The spots came back in a couple days. I have since used a spot remover to clean them myself.
The techs also failed to move two very small chairs and clean behind them so they left an entire corner uncleaned.

This is the second time I have used there carpet cleaning service and I am not impressed. My carpets look as though they were not cleaned there is still very distinct areas that look like they could have been cleaned better, they said that I have no guarantee for the service because I did not purchase the pet odor and stain remover. I did that the first time and it made the house stink. I was trying to give them the benefit of the doubt and use them a second time. Never again. One positive is they did show up and were friendly

I called Sears 800−4MY-HOME after I replaced a bad capacitor on my home AC fan. I explained to the operator that all I want is to have a tech check if the capacitor is putting out the correct voltage reading and check for Freon level as a precaution for to avoid unscrupulous HVAC tech rip-off.She said it would cost me $ 49.99.
The tech, Philippe, tech ID 536 797, was friendly and hooked the wires to his voltmeter. He verified that the unit was putting out the right voltage. He connected the gas meter and confirmed Freon level ok. However, he billed me $ 134.31;$ 129.99 for labor and $ 4.00 fuel surcharge.
I have contacted Sears to resolve this dishonest, criminal act. It appears Sears has incorporated «the bait and switch» tactics in its customer service policy.
Buyers be ware.

The Sear air duct cleaning is a total ripoff. The news media should do a scam hidden camera report on them. They told my wife it would be $ 200 in the store. And then they stuck her with an $ 800 bill. And they didn’t even clean up after themselves. They left dry wall particles all over the house. And they also told her that they would charge her $ 250 to caulk each air duct. She said no, and that we will do it. Who would charge $ 250 to caulk 10 airducts? Only a ripoff scam artist like Sears. DO NOT USE SEARS TO CLEAN YOUR AIR DUCTS UNLESS YOU LIKE OVERPAYING.

My sister who lives in Sacramento, CA called Sears for ductwork cleaning and after the cleaning and some repairs the bill came to just over 3000.00. No date on the invoice and no operational check or signature. I checked the A/​C on my next visit to her home and it was blowing WARM AIR! After calling Sears to report the problem, they agreed to send a tech out. I will repost after the Tech visit.

This is neither a good review or a bad review, it’s just a comment to inform the owner that his drivers are doing him quite this diservice with their driving. I would talk to the driver of van 1007 about the fact that he is a driving billboard and not to drive 80 and cut people off. Although I guess he could be from the Stockton location, it was in Galt about ½ way in between. Either way I will probably never use Sears just because of that driver.

After having Sears coming out to my house to clean my carpets, their «tech» Rich effectively chipped of numerous pieces of paint off my walls and denied it. Upon calls to the local store and talking to the «General Manager», Ralph, nothing was resolved but him calling me a liar. He had painter come out to look at the damage that was present and said he would have to paint both the walls that were damaged. Both him and Ralph agreed to call me back the next day and neither did.
A simple apology would have been nice!!!
If you are in need of getting your carpets cleaned, I recommend looking into a company that takes responsibility for their actions and has capable «techs» that are sent to your house so that you don’t have to pay for more work to be done by the poor work that was done the first time.
36 hours after the carpets in my house were cleaned and 2 days of 85+ degree weather, my carpets are still wet.

Sears just left and I think that they did a great job. I had 3 rooms, my stairs and the hall cleaned for $ 88. They did a good job. Got a lot of the pet stains lightened. There staff were polite and asked me to look over the carpet to see if I was happy. I would call them back. I mean it’s cleaning stains, not performing miracles. They can’t get everything out.

I would never use this carpet cleaning service again. I was qouted one price and ended up paying more for less cleaning. They try to sell you more service and went over the carpet once and left.

Sears is into a lot of businesses these days. But the one business I do used most from them is the carpet cleaning business.
They do have prompt services and are generally well priced; somewhere in the middle range of the carpet cleaning industries. Also, their cleaning equipments are very powerful; well equipped for many dirty jobs.
The one aspect I don’t like about is they are a bit pushy when it comes to sales. They tend to try to sell you additional services even though they know you may not needed. Overall, they are an a-​okay business.

I had the same problem with the tech telling me he wouldn’t be able to get all the stains out. He lived up to his expectations and didn’t get all the stains out… he couldn’t even get toothpaste off the carpet. I did it myself with a napkin after he left. It is ludicrous that a professional cleaning service can’t get toothpaste off a carpet. The tech opened a closed door and proceeded to clean a half moon bit into the rooms doorway. Called me to show me how dirty the carpet was in that room and for 45 more they could clean it. I had already told him several times I was on a limited budget and that I didn’t have any more money to spend. Now I have a nice clean spot… yay! Who opens a closed door to clean? The weirdest part was he unplugged my dyer. I will never use them again!

I used Sears recently to clean my carpets since they were running a special price. They were prompt and they were the best price with the discount but I wasn’t impressed with the main guy that did the cleaning. He looked at my carpets and off the bat told me he wouldn’t be able to get all of the dirt out. It seemed he was trying to set my expectations very low. He immediately tried to upsell me on a sealant and told me that if I didn’t buy it my carpet would start sucking up dirt and get really dirty. When I asked him specific questions about what was in the treatment he couldn’t answer. He was a bit abrasive and tended to be a bit argumentative. The end result was fine. The very edges near the baseboards were still dirty and he told me he couldn’t get that close to the baseboards. Maybe it’s true, I don’t know. Anyway I thought they were ok but I think I’ll try another service next time.