Scrubs Stop

Came back today and Paul helped me, he greeted me when I walked in, helped me find what I was looking for, and was very personable! Great customer service

In & out in 10 mins… Literally had Brand, style, size, and color in stock !!
Normally I have to «special order» them.
Quick buy, friendly service, moderately priced :-)

My first time visiting this place was not bad. The lady working during my visit was very helpful. The shop itself is not bad. I just wish they had more scrubs in small that was tan. Overall my experience was fine.
The only odd thing about the shop was the fact that the door was lock. I saw a costumer come out and when I tried to open the door it was lock. The lady working came and opened the door. I can understand the safety but … For a store that isn’t very inviting.

I decided to stop by to see if they had lab coats, and if they did embroidery. I was excited to find out they did. However, from the time I stepped foot in the door, the clerk was rude to me. When I spoke to her, she was very short and nasty. I bought two lab coats at $ 32 a piece. After swiping my card, she informed me that there is a $ 30 restocking fee if I decided to return my order, in a very matter of fact way. I requested a refund. She said, «why do you want a refund?» I said because I am not going to be stuck with some damaged item that may/​may not fit when it arrives. She rolled her eyes, grunted, and stomped over to the register. She, then, refunded my money.
I would like to thank her for being rude, however. I found the same lab coats on Amazon for $ 22, and they will deliver in two days instead of 7. Also, there is no restocking fee, and free returns. Yaye Amazon! I also made a wrong turn trying to get to the freeway, while leaving Scrubs Stop, and ran into the UC Davis Bookstore. The staff was awesome, and very helpful. At Scrubs Stop, it is $ 14 for one line. At UC Davis Bookstore, it is $ 9 for two lines. This is important to me, since I am a provider and an administrator, which requires more than one line.
Some of the other providers in the clinic need new lab coats. Thanks to my horrible experience at Scrubs Stop, I will be recommending UC Davis Bookstore and/​or Amazon. BTW, I requested the refund because you don’t get to be rude and nasty, and still have your paycheck come from my purchase. However, I was determined to keep it professional, and not stoop to your level. Once this place goes out of business, you will think about it.

Update to my previous review, which was (to say the least) pretty negative:
Had a long conversation with Paul, the owner, regarding the frustrating interaction I had with his clerk, and I was impressed with his zeal to make it right; to wit, he will now put into place a method to deal with returns of goods that were manufactuered incorrectly, and this sort of problem shouldn’t happen again. He gave me a gift certificate of $ 25 to cover the added cost and time of my taking care of this – which I thought was appropriate, and I would have done the same – but in no way influenced me to remove the review, because simply, the issue I was referring to no longer exists.
So, other than that issue? I would say that this is a good place to shop – and originally thought so, because that’s why I went here in the first place – and the range of items they have (I’m 6’3″ and 250, and found my size without blinking) is encouraging. I love Cherokee scrubs, and Scrubs Stop is a major purveyor of the company. Good prices, too.
I’m going to continue to shop there, and it’s good to see how a small company looks at complaints like mine and fixes things in a way that not only am I satisfied, but looks at the situation as a learning experience, which means future customers will be satisfied as well.
Good for you, Paul.

WORST BUSINESS PRACTICE IN THE FRIGGING WORLD!!!
went in today to exchange a couple tops that i’d bought for my wife for her Birthday.
they were a size small… I don’t know… I’m a guy… so what! I bought the wrong size.
Went in today to get one size bigger… was polite upon entering the store, said hello to the lady there… began to mention that I bought the wrong size, and she just looked at me and said «nope. we don’t do returns… those tops were clearance.»
or some lame excuse… I asked her straight up «are you really doing this to me right now?» she said «no exchanges.»
I still cannot believe that I just got Effed in my Ass by this stupid place!!! I’ve never felt lower as a customer in my entire life! So frustrated I left my purchase there on the counter… with my receipt and left. I want nothing to do with them again and I suggest that no one else step foot in that store what-​so ever!
DO NOT SHOP HERE!!! THIS PLACE NEEDS TO GO OUT OF BUSINESS ASAP!!!
THIS IS NOT HOW YOU DO BUSINESS IN SACRAMENTO!!! GET OUT NOW!!!

Thank you Phillip for commenting on my awful experience. I don’t recall you being there the day I was and if you were then you would know that I settled for the one and only pair of scrubs I could get that we’re my size, not the brand, style or even color so No you did not have the scrubs I wanted! As far as my credit card goes, I will give you that. I diffinitely respect your decision. It was my finances card. But remember that was not the reason I wrote a bad review: I could of easily paid with my own card or brought back my fiancé …Even went online and gave you my business. But instead came home and Unilocaled. In fact if you had responded in a kinder manner I would of removed my post in honer of your business! Good Luck. I truly hope your reviews get better.

I went over to the scrubsstop scrubs store again today 8÷27÷12. Wow! What a great store! They have a great selection of scrubs and shoes along with other items. My wife and I are both in the medical field. I was able to find a great selection of men scrubs which is usually hard to find in scrubs stores. My wife also found a great selection of scrubs along with a beautiful array of shoes. I bought a pair of Dansko shoes and scrubs and my wife bought a pair of Alegria shoes and Dansko scrubs. We both especially love are shoes, very comfortable!
They also have an online store or you can call and order over the phone. They will ship items to you…
The workers there were very helpful and knowledgable of products. My wife and I really appreciated the outstanding customer service offered at this store. It was refreshing to see employees of a store go above and beyond to satisfy its customers. Job well done!
They’re always open, even on Sunday. I never had and issues with them being open. I’m not sure if they’re under new management or not; I would absolutely recommend this store! The store is neat, customer service is outstanding, and selection and prices are great!

I wanted to like this place. I really did, but there is very little that can be said about Scrub Stop that’s positive.
I purchased scrubs in the store before. Their selection of men’s scrubs was very limited, but I found a couple of sets and the experience was okay. Now that I’m full time, I needed a couple more sets to get me through a week, plus my wife was due for some, so I decided to buy from them again. Big mistake.
They offer scrubs through an online portal. There are numerous other sites with exactly the same layout with just different colors and a different logo at the top (e.g.
,
), so they are likely using a reseller service or some such from giant distributor. My order totaled about $ 170 from scrub stop and $ 120 from
, but as scrub stop has a store in town, I decided to support a local business and have the convenience of returning items if they were not right for us.
There is a 10% coupon posted right on there page, but never in the order process is there an option to enter one. I went through with the order anyway, sending an email to them requesting that they remedy that. No response to that or a follow up message. First sign that we’re not dealing with a customer service oriented organization.
I needed to return one pant and one shirt as they were grossly oversized. I took them to the store which agreed to accept the return… with a 30% restocking fee! I had reviewed the return policy and there was no such mention. I was told that I needed to call the store between 5:30 — 6:00 to talk to a manager, presumable as that’s when they roll around to pick up the cash they’ve fleeced from unsuspecting customers for the day. Unbelievable.
I called a couple of days later. No answer. I emailed… Twice. No response. I decided to suck up my pride, cut my losses and take the crap back for my partial refund. I was denied as now my order date was more than 30 days before. The poor girl behind the desk, while nice enough, apparently only has the authority to take money from rubes, not return it. She called the manager and is currently awaiting a response, at which time she promised to call me back. I have only waited about three hours now for that call but something tells me it may be longer. The owner is probably waxing his boat or something.
Don’t shop here. Ever. If there is any problem with any of your purchase, you will receive zero support from this company.

Went over there today at 12:30 12÷27÷10. The store’s «open sign» was on but there was a hand written note in the door that said «be back at 1:30.» Okay so maybe this person was out to lunch. I just went back over there at 2pm and still no one is there. Waited 10 min and then left.
I will not go back. Hard to give your business to company who can’t get their act together. Are you open or not?

Ive been working with a man named MIke who works here and he has been amazing in my huge order!