Sara’s Alterations

Sara’s alteration is excellent and good prices. I recommend people there. I hope they do not move. It’s hard to find a great alteration.

I have been using Sara’s service since we moved to Sacramento in 2011. Every job was done well. She is courteous, honest and efficient. Prices are reasonable. Tried others, none can match. Recommend highly.

I asked Sara to hem a skirt and have it ready in 2 days. I needed it for a presentation. She gladly hemmed it for me and had it ready to go in the short time frame I gave her. I really appreciated that. Her prices are very reasonable and she always does a wonderful job. I’ve had her alter everything from a $ 600 dress to a $ 20 shirt and she does a great job each time. Thank you!

I am very pleased with your work. My coat fits wonderfully now and I get tons of compliments on it. Just picked up a button-​up that was a few sizes too big. That fits great now too! Prices are very reasonable. Thank you!

The prices are right, but Sara was on vacation when I brought some pants in to have the waist taken in. When I picked them up they looked good, but I wore them once and it started to come undone. I know it was an error, because the other pair I brought in at the same time are fine. She fixed it with no charge and was accommodating, it just took a few more days than i would have liked. The location is great though, never busy. The cash/​check thing is also a downer, but I understand why small businesses have to do that.

I had the worse experience of my life at this place. If you have any clohes that are worth anything to you, DO NOT take them here.
Sara is unprofessional, rude and simply does not know what she’s doing.
She had to do my clothes 3X because each time she messed it up. I finally gave up and took the clothes because the damage was already done.
The prices are cheap and as I learned the hard way, you get what you pay for.

Although I have had a couple of good alterations here, unfortunately at my last time in the alterations were not done correctly.
I had a pair of jeans that I wanted her to hem and asked specifically to keep the «wide hem» as they originally had, but she instead chopped the material to the required hem length, but did a «skinny hem». With jeans, once a hem is done, there is no way to return it to «wide» as the material is now gone :(
I also had a loved dress (that originally showed to much cleavage) altered and it was done incorrectly… to the point of no return
Due to these issues, I will not be returning. I will instead be trying some alternative options found here on Unilocal.
P. S. Credit cards not accepted.

Sara’s alterations is a shop that you should stay away from if you have expensive clothing that you want altered. Their prices are low but you really are getting what you pay for at this establishment. The family who owns and runs the business really does not have a clue when it comes to customer service, taking care of the measurements and then executing the alteration to those measurements.

I’ve followed Sara from the downtown mall out to her new digs in the Plaza Mall because she delivers what I want. She’s affordable, she’s open 7 days a week, and because her personality leaves me wondering how the heck her day has been. Sometimes she remembers me from my previous 50+ visits, and sometimes it’s like she’s never seen me before. But I guess I’m not there for anything more than for a great stitch-​job.
I called around to many tailors when I wanted to get my suits tailored, and she is hands-​down the most affordable. At the same time, I can’t imagine a better fitting jacket & pants. I now take just about every dress/​business shirt I purchase into her place for an ideal fit. I may never again be able to wearsomething directly off the rack. Sarah makes everything fit beautifully, and when it fits well I feel well. I recommend Sara all the way!

Friendly, Fast, and Cheap! Sara has done great work, everything from my wedding dress, my daughters school uniforms, to my husbands uniforms, and pants! We’ve never had any problems, it usually takes a few days for her to do even little tasks, but if you tell her you need it faster she’ll do her best to accommodate you! Easy to find and get to in the Country Club Mall.

I’ve been a customer three times and I have a love-​hate relationship with this shop. Regrettably, I can’t return because I’m just too irritated.
Pros
The work which has actually been done is always excellent.
Reasonable prices.
They keep mall hours, so, I can get in 7 days a week, and go after work. This is rare for a tailor and the only reason I don’t continue to use Friendship Tailor who has unreasonably short hours.
Cons
Although «same day service» prominently stated as being available, I’ve never received it and in fact, what used to be «1−2 days is now «3 – 4 days.» That’s okay, but I wonder what it takes to get same day service?
In three visits, they have forgotten one aspect of the job each and every time. They have argued about this, defensive, rather than just say «sorry, one of these items is on the house» or something to make amends for the mistakes.
*On the first visit, I asked for sleeves to be taken up in a wrap coat, and, two brass button snaps to be added so I didn’t have to «wrap» it all the time. I wanted fixed closed button snaps. I provided the button snaps myself and after I showed them to Sara, she put them in the pocket of the coat. When I picked up the coat from an elderly man (Sara was gone), I pointed out the sleeves were hemmed but the buttons were not added, so the work wasn’t done. He kept pushing the coat at me and insisting the work was done. «Finished, finished.» (Language barrier). I said «NOT FINISHED» and showed him the snaps still sitting on the card from the fabric store, in the pocket of the coat. The following day, I got a call and Sara argued with me that the reason she hadn’t affixed the snaps was because they were not the right style for the coat. I thought this was just an excuse to cover up forgetting, because she had no answer to why she didn’t say this when I gave her the coat, told her what I wanted, showed her the buttons, and she put the buttons in the pocket. I also said «Why didn’t you tell me before I came out to pick it up that you were not going to use the snaps, and why didn’t you suggest something else? Because you CHARGED me for it.» She hemmed and hawed and I said «Did you just FORGET TO ADD THE BUTTONS?!» She finally said «Yes.» Never said «I’m sorry.» I had to return a few days later to pick it up, but I was irritated we had to play that game.
*On the second visit, my mother and I had her hem 3 pair of pants, and while that work was excellent, my mother pointed out that she had also asked her to remove the flaps from the pockets, which she had specifically asked for. Sara had forgotten. My mother said «forget it» because we were in a HURRY.
*On the third visit, this weekend — many months after the last incident — I dropped two jackets and one blouse, all of which needed the sleeves shortened. I also said on the blouse, I wanted the button front opening sewn shut permanently, from the top button to about 3 inches from the bottom of the blouse, so the sheer and delicate blouse didn’t keep popping open. She marked the top and bottom area where I wanted it sewn closed up the front. Last night I picked up the jackets and blouse and the mall was about to close so I dashed away with the items. I got to my car, hung up the clothes, and then remembered, oh shit, I forgot to check and sure enough … she hadn’t sewn the blouse shut. She hemmed all the sleeves and did a great job, but, she didn’t sew the blouse closed at the chalk spots she marked (which were now gone of course).
I am so frustrated by this — three visits and every single time something has been forgotten or overlooked. I think part of the problem is, nothing is every written down. She nods and says «yes» a lot and then scribbles on the claim ticket, but obviously there is no system for putting down the list of things to be done or it wouldn’t be overlooked every single time.
I can’t deal with this anymore, so I need another tailor. Sara’s is fine for hems, but I wouldn’t trust anything special or unique.

Sara does some good work for really low prices. I bring loads of things to her (pants hemming, dresses taken up or in, etc) and she does them all within a few days. I will say that often she’ll do the alteration, you’ll go in to try them on, and she’ll have to make another alteration to make it just right, but she’ll make you happy without charging you more. So just know that it may likely take up to 2 weeks to get something relatively simple done — or it may just take a few days.
When I have something really important and/​or expensive, I go to Alterations Plus at Arden & Eastern, since they do more precise work, but they’re far more expensive. Sara’s been able to take care of my things, and for over a year I’ve been a repeat customer.