SAFE Credit Union

Elizabeth Warner, Senior Account Service Rep/​Work Team Lead was excellent in writing my loan for my car I recently purchased. Best car buying experience I’ve ever had with a lender! Thanks Elizabeth!

This branch is terrible. Not only has my card been compromised 4 times. I have to stand at the front desk for 15 minutes while the lazy tellers with no customers stare at me instead of getting off their fat asses.
This makes me hate this bank.

I have been with Safe for 8 years and never had a problem with this bank. I left when I got divorced and went to Citi, which was a NIGHTMARE. But I went back and wondered why I left.
One incident was when Smud took money out of my acct two times, so they needed to fax safe and all this bullshit, and safe put the money back in my acct within 5 minutes. The girl who helped me was so nice and even have me her extension so after I called Smud she could take care of it (Megan).
I love this bank. Leniency when it comes to overdraft charges, 24-​hr call center where you can talk to an agent for emergencies, etc.

ATM Only
After several stop ins here over the past two years I couldn’t help but write a heads up hoping someone reads this and makes a change.
This place really needs to do something about their terribly slow ATM. I understand the importance of security but having to put in your pin for every action item is overkill. Not only that but this place forms a line every time. So hope you’re not looking for a convenient quick stop at the ATM here.
Being on a busy intersection like 65^th and Folsom, you’d imagine plenty of traffic at this location so either get a second machine or fix the software.

Every single time I cash a check, I have an issue. It seems thay my checks with high balances have no trouble while my checks with lower balances get «put on hold for 3 days.» ARE YOU SERIOUS? What kind of inconsistent tracking system does this bank have? Spoke with branch mgr and to my surprising dismay, nothing was resolved.

It was being renovated at the time on the inside. They made slight changes. Everytime I come here, the lines are not so bad. The tellers are extremely nice and They do exactly what a bank does. Everything you need!
Im not really sure how to rate a bank.
The interior was clean and well maintained. I like this place.

I got a call from Visa Fraud protection about some suspicious purchases. Usually they call me because I went on a bender at Anthropologie but this time it was legitimate; some a-​hole stole my credit card information.
My card was cancelled so I had to go into the bank to get some cash. The teller offered to print me a new card. I thought I would have to wait for a new card to be mailed but they were able to do it right then and there. They also shredded my old card for me.
I wouldn’t have thought of getting a card at the bank and I appreciated that they brought it up. That’s great customer service!

I have been with Safe for a long time, it was my first bank, which I left after a couple years and then eventually went back to. I have been going to this location for over a year now and have gotten used to the wait time of about 10 minutes every time I go but every once in a while there is no line and I can breeze in and out.
Initially, I was a bit hesitant about this branch because when I went into reactivate my account with a new card, the branch manager was condescending to me but I don’t see her there anymore anyway. But I liked this place because of the convenience and the other nice staff. Elizabeth is my favorite cashier ever, I will le someone go in front of me just so I can get her. She always knows what I want and even remembers my long name. If she didn’t work here I don’t think my transactions would be as fast, as correct, or as nice as she does them. I hope she becomes the Branch Manager someday or even Distract Manager (if she isn’t in charge already, she should be!)
I like the remodel, it looks nice and you don’t have to swipe your card to get in anymore and the cashiers now have that thick wall of Plexiglas to protect them. I wish there was an easier was to enter the parking lot coming up from Folsom blvd instead of going up to 65^th/​going all the way around/​or making an illegal turn. But what can you do? Nothing. Its okay, I will be back again and again (damn workplace for not offering direct deposit!)

I have written a previous 4-​star review where I only had one bone to pick with the East Sac branch of SAFE CU. I am amazed with how quick it was responded to. I am happy to report that SAFE members and guests in East Sac are no longer subject to FOX News in the waiting area. Therefore, I am glad to say how great they are. I used to be an online banking person for years and I love to visit my SAFE branch regularly. Their branch manger is the best and I fully trust his support and his advise with all my banking needs.

Standing in a 13 person line with super slow service. The looks of remodeling do not really matter If you don’t have the service to back it up!