Sacramento Bee Home Delivery

Signed up for Sunday only paper in December and out of the 5 weeks so far, only got 3 including the first one. Miss about every other week, Called the office and was told that a new one would be delivered later. Never happed. A couple of days later got an email saying they are unable to deliver paper but will extend my subscription and that I can access the paper online. Online does not have all ads, inserts, etc. and reading on a phone is ridiculous. I asked to cancel the paper but again no response. We were getting the paper daily for about 30 years but because of content/​costs/​service cancelled last summer. Thought I would try it again but what a mistake that was. Would not suggest you subscribe…

I subscribed to their Sunday print paper when I first moved into my house and didn’t have any issues with the delivery. The problem came when they were asking me to renew my subscription. It automatically rolls over and it was pretty difficult for me to cancel my subscription. I had to call 2 times to get it cancelled. Even now, I receive calls about every 2 weeks asking me to give them a try again. I WILL NEVER SIGN UP FOR THE SAC BEE. They also have people going door to door and they are usually sales people saying they need sales for a college scholarship. I still shoo them away.

I’ve been taking the bee for over 25 years with no problems until recently. New delivery person and I had to hunt for the paper every morning. After complaining the paper now gets slammed against the door, when/​IF it is delivered. Last week 3 days of no paper. They don’t even bring it out when you report it anymore. Today (Tuesday) I received last Saturday’s paper! How does that even happen??? I reported it once again and was told they would have someone bring the correct paper within the hour. Yeah, well, it’s been 3 hours now. Unbelievable!

Getting tired of not getting paper on Sundays. Plus missing ads for sales. I have taken the paper for many years. It’s to bad we don’t have another choice.
12-​13-​2015
Day 3 and I don’t have a paper.

Less than 1 Star (–5 would be more like it) horrible service… In the first six weeks of Sunday only delivery they couldn’t get it right… Multiple calls to Customer Service including calls to McClatchy Paper, I kid you not multiple emails too… Do you think they called me back? Heck NO… Two weeks later they call and offer me a «special discounted rate» but I have not even gotten my refund from the last 50.00 I pre paid them… Poor value, poor customer service, poor customer retention, poor follow through, what happens to «the Sacramento union»? Maybe I will try the Observer…

I read many of the other reviews, and I Agree! It was great, super to be a Bee subscriber for years and years. but In the last 3 years it has always been late. On Sundays, Always 1 ½ to 2 hours late. I called the subscription office 15 times over the years (kept track of it), so I gave up and quit.
They wanted be back, lots of phone calls & mail, even a call from the Supervisor who said they would Never tolerate lateness. Imagine! The Bee is Disaster City. Sell your stock, it will be going to Zero.

For many years I have been able to QUICKLY put my Bee delivery on VACATION HOLD and Continue Delivery, as needed, quite quickly, during parts of the year when I leave town.
NOW, it is very time consuming, and difficult to do. Very poorly set up.

I really didn’t believe all of the poor reviews — I thought… certainly it can’t be THAT bad! But, it really is. I started my subscription on 5/​22, but didn’t receive that paper. Good news… I DID receive 5/​23, ⁵⁄₂₄. But this weekend — only received Friday’s paper. No delivery on Saturday, no delivery on Sunday. It is unbelievable, out of 6 days, I received 3 papers.
So — I guess I will find out about their process to cancel — I sent several notices. Sigh. I was so hopeful.

Two stars up from one, because my delivery actually seems to arrive BEFORE I go to work now. Wooo, way to go, Bee. My rating has been hovering around zero due to sporadic delivery times, paper in puddles, missing paper, and, oh, yeah, the time the guy BROKE MY FRONT WINDOW (they paid to have it replaced, but jeez). Anyway, slooooooowly getting better. Probably until my regular guy gets back from vacation.

I’ve never gushed about the customer service department for the Sunday delivery of ANY paper … until now!
Since I’ve lived in a number of cities on both coasts, I love the Sunday morning ritual of divvying up the paper over java. I’ve had the occasional issue over a non-​delivered paper or missing sections. (What did humankind do before the NYT Book Review ?) Never (and I mean NEVER) did I have a customer service rep like Carol offer to drop the paper off AFTER her shift if I didn’t receive my paper by that time. She even went one better and called me to make sure at the end of her shift! Another employee made sure to untangle the mess that occurred when I purchased a DealSaver for my Sunday paper subscription, and a customer service line answered in the Phillipines promised me they’d fix it (they didn’t).
They get five stars for customer service. Give those women a raise (the ones here in Sacramento that is)!

My papers went from being thrown into my courtyard, to being thrown on my new car. After two days of this, I cancelled the paper. Next day, paper on the car. Cancelled again. Next day, paper on the car. Cancelled AGAIN! Will not subscribe to the Bee until they get a new delivery service.