Rush River Apartments

I’m going to make this a brief review, I’m not going to ‘sugarcoat’ this review, rather make it concise and blunt.
It’s black and white, as many of the other tenants have already written about the topics I’ll mention below.
Pros:
Acceptable apartment standards, as well (in regards to a few months living at Rush River) a safe atmosphere, tenants are warm and caring for one another.
A small, although relaxing Jacuzzi with a private bathroom/​shower for male and female tenants.
Rush River Apartments also provides a fairly small gym, if you’re someone who just uses the treadmill.. surely, this will be acceptable enough for you. The gym also has cable, which is quite nice if you would like to catch up on the latest shows.. or rather, Keep up with the Kardashians. lol.
Cat friendly, although not free.. An additional $ 50, since I haven’t faced this before.. I’m not sure whether to say that’s overpriced or not.
Just a short walk away from Bel-​Air, Golden1, CVS, a sushi restaurant, thai cuisine, as well Chinese food from Regent.
The Chinese food is nothing special, as well after 8:30 PM, any dine in purchases are 20% off which is quite nice. The Thai cuisine next to Regent is delicious, despite the fact that I’m moving out of the area.. I’ll be back for my Pad thai, Tom Yum, etc.
Cons:
The pool is constantly dirty, I’m unable to even step inside of it. Rather, I couldn’t even see what I would be stepping on.
There’s an issue with the bathroom fan, it’s louder than a siren for a few minutes and then resumes to normal. Although, believe me, I couldn’t imagine having to deal with it more than a few months. We’ve called to had it fixed, but there wasn’t a follow up and the end result? Nothing has changed, unfortunately.
Parking can be a hassle, as well if you have any visitors, they’ll likely call you on your cell and mention parking «sucks»
In short, is there room for improvement? Yes, there’s quite a lot of room for that.
Is Rush River Apartments not a suitable apartment to live in? No, it’s quite acceptable.

Huge shout out to Christina and Michelle for putting on a wonderful pool party! Bingo was a blast with lots of great prizes. Michelle and Christina make a great team! Thanks for the fun!

I have lived at RR from 7 – 2014 until now but sadly I will be leaving for school reasons.
Reasons why this place is great.
1. Christina and Michelle are very professional and friendly
2. Quick maintenance response
3. Walking distance to Bel Air
4. Quiet, friendly, and safe neighborhood
If I could stay here longer I would have. Great place and I recommend it to anyone.

I have lived here for 5 years and I am writing an updated review because of a dangerous (and hopefully isolated) incident that took place in Nov ’14.
Overall the management and staff at Rush River are kind and helpful people who mean well.
An violent incident happened at Rush River. The police were called. Somebody went to the hospital, somebody else went to jail. The police asked for some information about another tenant and it was given to them by Rush River.
The information should not have been given in the manner it was given. The sharing of this information (by a Rush River Employee) exacerbated an already dangerous situation.
The tenant (me) complained via Unilocal.A representative named Annette responded to my Unilocal saying that I was a liar, and nobody from Rush River ever shared my information or brought me into a dangerous situation.
After seeing this upsetting commentary from Annette (no last name, no contact info, profile says «manager») I became livid. I called Michelle (who actually manages Rush River) and she very kindly took the time to discuss several aspects of the incident with me, and give me her perspective on the situation. Michelle said everything a good manager should say to calm a situation. Michelle (unlike Annette) acknowledged what happened that night and apologized for it. And explained that the policies have in fact been changed and the updates (like valid security numbers) have been made.
Rush River is a nice place to live, in a great neighborhood. It seems to be very safe, with the incident I’m describing being very rare.
Here are some standards complaints that I have about Rush River. I bet you will find these concerns/​issues at most apartments.
Over watering lawn during a drought: Who pays for all this water? Rush River tenants. Our water bills go up each year while the lawns on property stay lush and green. You can literally watch your money go down the drain as they water the parking lots at night. Many tenants complain about this but a solution has not yet been reached. Update: I recently spoke with the City of Sacramento and they told me that «many fines» had been issued to Rush River regarding their improper water use. However, Rush River appears to be making NO efforts to replace their lawns with drought friendly plants or even to remove small areas of grass and replace it with other materials that would prevent sprinkler water runoff.
Not fixing stuff: Cheapest is always best. Even if your sink explodes and sprays water all over your apt, you will probably not get a new sink. Maintenance is great but they sure like to re use and re purpose their supplies.
Original Post Below
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My sister and her abusive boyfriend moved in. Rush River let them continue to live there despite multiple noise complaints from neighbors.
When my sisters abusive boyfriend was finally arrested (in the apartment at Rush River) the apartment complex gave the arresting officers my name and phone number. Rush River called me to come to the apartment while the bad guy was still being arrested. He saw me go in to has apartment and he was very upset. He threatened to come back and kill me. (He put my sister in the hospital)
In 2 days (on Monday) the bad guy will be released from jail. Rush River is supposed to be in the office on Saturdays, but they are gone today. They have not made any arrangements with me regarding security, and the phone number or name of the company that provides security is NOT AVAILABLE.
I can’t install an extra security door without their permission, but they are not here to give it, nor are they returning my calls.
Rush River ignored me when I told them this guy was dangerous, then they got me involved when he was arrested, and now they are completely ignoring me and my safety needs now that he’s almost out of jail.
Please cross your fingers for me, as I am not sure I will survive another week at Rush River.

I recently visited the Rush River apartments and I was helped by Christina who did an excellent job helping me through the process. I had seen 5 other apartment places in the area but I could not decide. When Christina showed me the unit I was convinced that this was the place I wanted to live. The area is beautiful and the apartment although not completely remodeled it was more than I expected. Thank you Christina for helping my make this experience very smooth… you rock!

we really liked rush river when we first moved in, the complex seemed quiet, clean and safe. the apartments are pretty standard but decent. it’s been about a year and a half and im just not into it anymore. like one of the previous reviewers said, one of my bathroom doors came off too, when we called we were told that some are just like that and basically to deal with it. so now, we can’t shut off the toilet part of our oddly laid out bathroom. i think the biggest annoyance has been the kitchen. it’s ridiculously small. i can have my arms by my side, reach out and comfortably touch counter top to counter top. if you’re someone who likes to spend time in the kitchen, look elsewhere because this is a PAIN to try and function in. something else that’s really bothered me is, over about the last six months, how many times i’ve gotten a flyer on my door stating they need to enter my apartment for some reason. fireplace inspection… and their «annual» inspection to «check appliances, countertops, fixtures, plumbing, tub/​shower and water heater»…it seems to me that these are all things that, if broken, all tenants would notify them of. also, this is not annual because they didn’t do it last year. i’ve just never had that happen in any other complex i’ve lived in and it didn’t make sense to me. most recently, i’ve noticed a lot of homeless activity, which i know is not the complexes fault, but i’ve grown nervous to walk out to my car at night because there’s bums going through the dumpsters. it is right across the street from belair, cvs, tuesday morning, el faro mexican food, and a delicious sushi restaurant so it is convenient.
all in all, it’s still pretty safe. but the price seems pretty steep for what you get.

We moved to these apartments a little before my son was born and have loved living here for the past 3 years. The apartments are quiet, clean and conveniently located across the street from Bel-​Air and CVS. The staff here are wonderful, especially Michelle and Bill. We have found a home and are saddened to be leaving Rush River. This is the home my son grew up in and the only home he knows. If your looking for a nice quiet apartment to live in, this place is it. You won’t be disappointed.

I had to log in to Unilocal and write a review after reading the other mean reviews. My husband and I have lived here going on two years now and we have had not one «issue» with the staff. Michelle has always been extremely kind to us and Bill as well. They keep the complex extremely clean and it’s very quiet and well maintained. We’ve had a lightbulb go out twice since we’ve been here and both times Bill was there that very day. We’ve had zero problems with our apartment unit. They also spray the perimeters twice a month to keep bugs away! We have never had bug problems. This really is a great place to live. It’s in a great location and friendly community.

I called Rush River to get more information about the apartments & the leasing agent by the name of Stephanie is rude as hell. Makes me not even consider living here.

Renter beware. I rented here for a year, loved the community upon sight, loved it for the majority of my tenancy, however that’s where the honeymoon ended.
A bathroom door came off the hinges and took SEVERAL work orders and MONTHS to be fixed… meanwhile the property management office kept telling me it may not be able to be fixed… really? It isn’t rocket science people.
Then came the sagging balcony repair that was attributed to water logging within the walls… to which I was informed my unit «may not be structurally sound.» Um, excuse me… what the ?$&%* Oh, and they had no idea how long the repair was to take, but could I please move everything inside, and that the workers would be moving throughout my unit, or, alternatively, I could leave my furniture where it is and allow the workers to move it — provided I sign a waiver of liability. Right here is a great place to let you know I have a WHITE sofa that I covet…
Anyway… so proceed with construction, all the while I receive no communication in regard to a) whether my unit is or is not structurally sound; b) whether any mold testing has been done since water retention caused the balcony to sag; and c) there was no discussion of rent compensation per the law… of course, until I demanded such compensation in written letter form.
Fast forward 2 months, I fulfill the terms of my lease and give 40 days notice (30 was required), pay the pro-​rated rent amount per the property management office, request a walk-​through inspection for which I request to be present, and begin to move out. On move out day, they still have not contacted me to conduct the walk through, but I have to be out regardless, so I pack up, clean like a @#$@)%*er, and move my biz.
To date they have withheld over 50% of my deposit illegally. Renter beware, they will scam you. I have *NEVER* had any portion of my deposit withheld, and have never received such condescension from a property manager such as I did with Michelle at Rush River. Do yourself a favor and take your business elsewhere.

I have been a resident at rush river for about a month & a half now, I do love the area it is very quiet here and clean. a couple cons I had when I first moved in was the kitchen sink leaked & I reported it the 2^nd day i moved in. it took about 3 or 4 visits before the problem was fixed «so like 2 weeks». then under the sink there was the water smell cause the wood got wet. :(about 3 times the washing machine & dryer has shook rapidly and actually moved & I had to wait till my husband came home to put it back in its spot so I could close off the door. if u want to get your mail you either have to park on the other side of the office, a ways away by the pool, or just walk from your apartment. which isnt bad but! I have a 17 mo. old daughter that wants to run away once I take her out of her carseat … it would be nice to have a designated parking place where u could jump out for 2 secconds to grab your mail. the office staff are a pleasure to talk with very nice people and call u back immediately when u tell them u have a problem. I have 2ce stepped out my door and smelt someone smoking weed, not plesnt. its not the apartments fault though. they do go through the apartment inspection with u but its extreamly quick, I guess they should just have better inspections before someone moves into their apartments.