Rumpelstiltskin

A little gem in Sac that has turned me on to a new hobby. Went in with zero experience and the desire to knit a baby blanket in one month. Against all odds and with lots of great instruction and patience, voila, I completed it and can’t stop knitting. Great selection, great classes, and the sweetest women who are always willing to help me through any difficulties or mistakes. They test their patterns and provide examples of various knit projects which is super helpful for beginners. Now, seriously, go start knitting! Love this place!

I have always avoided this shop because I completely agree with the other posts about the rude customer service. I have never felt welcome in this shop and so, I prefer to just take my business elsewhere. I was thinking of maybe returning, in the hopes it has gotten better, but, alas, a recent post from September 2015 confirmed the rudeness of the women in the shop. So, I guess I will continue to stay away. I only gave the second star because they do have a good yarn selection. So, if you are desperate for yarn, and can put up with the rudeness…

The fabric here is fabulous!!! The classes are fun Too!!!

OMG, I have died and gone to yarn heaven!!! This yarn is sooooo lovely. I do crochet & starting to knit but what I go to this shop is for doll materials. I used the natural wool (typically used for roving) for my waldorf doll stuffing and head creation. I use the hand dyed wool yarn for the hair. These materials give my dolls a beautifully unique look.

Love this shop and owner!!! Learned so much. The instructors are great; helpful and super friendly. If they don’t have it they will order it for you at no extra cost.

Wonderful help to a new weaver and best supplies

This is a very cute and well designed shop. It’s a bit small but they pack in as much yarn as you could expect. Lots and lots of great sample knitted items decorating the place. Some affordable yarn lines were in stock but most of the inventory is for yarn and knitting enthusiasts willing to pay for luxurious fibers. I would give this store a 5 if it were larger. The prices seemed to be decent for the yarns they had stocked, some 40% off skeins were available in the back of the shop.
Parking was free and very easy — we grabbed a spot directly across the street. Wheelchair ramp access.

This is my LYS and I have been shopping here for the last four years. I have never once been treated rudely or with anything but a quiet polite kindness. I have seen several instances where a customer has stood at the counter getting patient knitting advice on one project or another, and being someone who works in customer service, I can tell you it can be a challenge with some customers. The selection changes often enough to keep my interest and although I don’t always find just what I’m looking for, they have fit quite a diverse selection in a small space. I prefer this store to Babetta’s because it is far less cluttered and much, much cleaner. Although they will not wind your yarn for you (I frankly have no idea why since that is a standard customer service practice in the yarn world — hence the 4 stars instead of 5), they always show an interest in my project.

Great people and great service. AMAZING SELECTION of hand dyed and beautiful yarns. I had to stop myself from wanting to get them all.
If you want your yarn rolled, they WILL DO IT, just pick it up a bit later. Or just pour yourself a glass of wine and do it at home.
Don’t short yourself this experience because of bad reviews. You’ll regret it.

Small yarn shop, but not fussy like most. Actual yarn on the cone, for which weavers are forever hunting. The owner is polite, warm, interested in what you’re doing, and knows her products well. She will order anything you want.
The only reason I don’t give 5 stars is that the prices are not competitive with other yarn shops for common fibers. Otherwise, the place is great.
Plenty of parking (in Sacramento!), in the R Street historical development, inside a vintage arcade mall with other stores for maker-​types, collectors, art patrons.

Very friendly, offered to help me with whatever I needed. Even offered to order anything I wanted.

Rumpelstiltskin continues to be a reliable source for my knitting needs. Today I needed superwash yarn and needles. Busy on Sunday since folks are milling about, waiting for brunch at Fox & Goose next door. If you sign up for emails, you can take advantage of their coupon, usually $ 5 off a purchase over $ 20. Valid dates for coupon vary, so check the email.

Linda is a fantastic crochet teacher. She is so patient and helpful. I only took three classes with her I’ve mastered a few stitches. If you take a pattern, she’ll help you figure out how to read it. I personally have never experienced bad customer service. In fact, in the couple of times I’ve had to wait it’s because one of the ladies has been helping a customer figure out a pattern and helping them repair their knits or crochet projects. I haven’t bought yarn yet, but they’ve given me great recommendations on easy to read books, good hooks, etc. I love them and they’ve found a fan in me. The only reason that it’s not a 5 for me is because the yarn is a little out of my price range, but I’m still a beginner so I’m not buying fancy yarn yet.

Won’t be back.
I went in to ask a question about my new spinning wheel and to browse some yarn. I stood by the counter for probably more than five minutes while the saleswoman had a gossipy conversation with another customer to the point where the other customer was glancing back at me uncomfortably every few seconds and finally said «I think this young lady might need some help.» (I wasn’t tapping my feet, sighing, rolling my eyes, or attracting attention in any other way. Just standing neutrally, waiting my turn. I even smiled at the other customer when she looked my way.) The sales woman seemed annoyed to have to stop her chat, and refused to answer my basic questions about my wheel («Wheel repair is a specialized skill, we don’t do that here.» When all I was asking is what to do with a wheel that has no Scotch tension. The answer, I found on my own, is to set it up for dual drive.) She showed me a wheel maintenance kit, but put it away again without even offering it to me, and then grudgingly showed me a book that she recommended, but put that back, also without handing it to me or actually trying to make a sale.
I browsed for a bit, but the selection was nothing special, the prices were about average, and since the service was awful, I just didn’t feel like supporting the shop. The only reason I give it two stars is that she DID give me the book title that turned out to be quite helpful, though I bought the book elsewhere in the end.

New to the area and looking to invest in a new hobby. After reading the reviews on Unilocal I decided to give them a shot as I live in the area. I was treated incredibly rudely and was so upset I left the store

Pros: good selection and their crochet teacher Kendal is the best.
Cons: no place to sit to crochet and knit and they do not offer to wind your hanks of yarn.

Despite being a tad wary from the mixed Unilocal reviews for this store I decided to find out for myself and visited Rumplestiltskin for the first time today. My feelings towards this store are somewhat mixed:
PROS:
–Decent customer service (not great but not terrible)
–Decent prices
CONS:
–Staff doesn’t ball your yarn for you
–Lackluster selection; not much variety
When all is said and done, I’m not planning on returning to Rumplestiltskin any time soon. I wasn’t impressed.

Rumpelstiltskin is great, for a few reasons. The selection is good for a LYS — I know some other reviewers disagreed, but either Rumples has come a long a way or they’re never been in an LYS (local yarn store) before. I’ve only been in one other that was better stocked, and I’ve been in stores across the country — from Massachusetts to SoCal. What most impressed me about their selection is the price range. I’ve been in stores where the cheapest skein is 20 bucks, but Rumples has quite a few under $ 20.
Now, balling yarn. They do it now. Bad news — it takes a few hours. Honestly, though? I was curious because I had read the bad reviews on here, but I’ve never actually had a store ball my yarn for me. It doesn’t take a long time, and it’s kind of a relaxing activity. You can sit, watch your favorite show/​movie or chat with someone, and go to it. Seriously guys, just ball your own yarn.
Last, the service. I found them polite and helpful when needed, and I really liked that they didn’t hover or follow me around while I was browsing yarn. While I was there, the woman at the counter helped two other customers with yarn recommendations and pattern advice. Again, polite, helpful, and friendly, without being pushy.
Overall, Rumpels is quite nice. It’s not the biggest store I’ve ever been in, but I’m more than happy with their selection, and the staff — from what I’ve seen — is very nice.

I am unimpressed by rumple. I went in looking for a bulky weight yarn and really only had two options, neither being the color I was looking for. The store is fairly small so overall there aren’t a lot of options. I ended up getting the two to experiment with but plan on ordering the right color or heading to a larger shop. I did like how the lady working that day knew where the bulky yarns were, though that isn’t hard with the limited selection.
like others have mentioned they do not ball your yarn which would be a nice service to offer.
I was also a little put off by the prices. Other yarn stores in the area are a bit less expensive for the same brand and weights and all that. The location is pretty convenient being close to downtown. It would be nice to have a larger space to fit more inventory in. If you are looking for a bigger assortment I would make the trek to babettas in fair oaks.
They did have a decent needle rack and I replaced my worn out dpns with plastic but they did have bamboo as well. My dog likes bamboo needles so I can’t risk getting them just to have her chew em up!

I call this store «Grumpelstiltskin.»
This is the most convenient LYS for me, but I’ve never had a stellar experience here. I decided to give them a final shot because I needed some small dpns in a pinch. The owner is still grumpz, with her getting pissy because I used a credit card and not cash. «The credit card fees are more than our rent!» While that’s unfortunate, that’s not my problem lady! If she wasn’t such a grumpz, maybe I’d buy more stuff to accommodate.
Babetta’s and Knitique are awesome, not this place.