REO Mechanical

Wow. I wasn’t going to write a review. I was simply coming on here to see what others had to say because I was not comfortable after hanging up with the woman from REO. I too was given the number to REO for my service based on what my home warranty company gave me. When I called the first time a woman answered I told her that I needed to set up an appointment for service. She said she needed to transfer me. When I was transferred another woman picked up and just said, «hello». I again had to explain why I was calling. In the time being of her looking up my information she clearly tells me, «I am turning off my phone after I talk to you». Like I was an inconvenience for her. The tech came out to look at the heater and said he had to get approval to order a couple parts (Anthony was nice and professional). I get a call over a week later telling me that they need to order the parts and will call me when they come in. WHAT. OMG it’s been over a week already with 39 degree weather but OK. Now they are telling me that they have to charge me a $ 189 maintenance fee for the service they are providing. So not only are they getting the $ 75.00 deductible that I already paid, the parts and labor fees from my warranty company but now $ 189.00! I called my warranty company who says they are going to call them… but I am about to find another warranty company since they did not seem so concerned about my issue.

Wish there was a negative score because this is what this company deserves. AVOID!!! Still waiting after 6 months to have job completed. No organization or follow up skills. Starts with poor management and office staff. They need to understand customer service and realize that this poor service will end their company in the long run

I asked my useless home warranty company for air conditioner servicing in August. No one ever called me back or came out. The A/​C still worked, so I did not pursue it, but I let the warranty company know. I checked the warranty website and discovered that I owe a balance of $ 100 for the «completed service call.»
Called warranty company and REO, the company they referred, and both said that the bookkeeper would have to investigate and reverse the charge. That was weeks ago. My outstanding service balance is still showing, and no word from REO. Called again today and got the same line. This company is rated one-​star only because none of us can give them a zero.

Horrible company, horrible people!!! Do not use this company. We got them through our Home Warranty. The guy that came to fix our A/​C unit was rude and almost hit me. He screamed at me and told me «talk to the hand» at some point and stormed out of our backyard. He got upset when I asked him to explain what he did to the unit. He said his name was Mike, but he would not tell me his family name. My husband called the manager, but got the same rude treatment… Very disappointed. I was never treated that bad by any other company in my life. I would give them zero stars if that were an option. I don’t understand how they are still in business.

STAY AWAY FROM THIS COMPANY. Good luck getting your AC fixed. Our AC has been broken for over 3 weeks and the receptionists keep beating around the bush as to why the technician couldn’t make it. One week the technicians took a vacation, the next week they took a sick leave. The next week they couldn’t make it because they were busy. They even go to great lengths to lie and cover up the lies, such as the technician came but nobody was home, when we sat there waiting for him to arrive. Stay away from this company and find another, you’ll be grateful you did! Oh, and our AC still isn’t fixed. Don’t waste your time with these people.

I had a horrible service with REO Mechanical. Then I decided to come to Unilocal to see what people had to say about them. Almost all reviews had one star! Today I called BBB and filed a complaint. I urge that everyone who had bad experiences do the same. I was ready to sue them, and then I decided not to because what they owe us is about $ 800. So instead, I decided to file the complaint. Business like this should be punished or fined. But if people don’t take actions, they will keep existing.
They came one day in November, and did a job on installing a zoning board for our heating/​cooling system. The cost was over $ 1000, but the service included a few minor things. The zoning board stopped working within 7 months (and probably sooner, but we didn’t know since we did not start using the AC till June). We called our home warranty company, and a technician came. He told us that the zoning board failed. I told him that REO Mechanical came in November and installed a new zoning board. He said it could have been a defective board if it failed that quickly, and suggested I should call REO Mechanical since it should be under warranty for at least a year or more.
I did call REO Mechanical and they said that the warranty lasted for only 10 days! They never told us this at the time of their service. We asked why it was short for such an expensive job. Their answer was that it was because the zone board was installed on an existing old system. I kept arguing that that did not sound right to me. I asked if a technician could come and find out if the board was defective or not. The guy I talked on the phone said that they could, but that we would have to pay for the service. The only way they would work for us was for us to buy their maintenance service. Only then, they would come out and fix it, but we still had to pay for the labor (and they would swallow the cost of the new zoning board).
By this time I never wanted to deal with this company. Everyone I talked to said this company sounded like a scammer. So I asked the new company to do that job — the one who was sent by the home warranty (unfortunately the zoning board was not covered by the home warranty).
They did the job, and gave me the one that REO Mechanical had installed. Then I called Honeywell whom REO Mechanical bought the zoning board, and asked what the warranty was. Honeywell said it was 5 years! I asked them if it was still 5 years even if it got installed on an existing old system. They said it didn’t matter.
So, I would never recommend this company. However, it would be interesting to find out how they are going to respond to my BBB complaint. I’m asking for $ 795 which was what we paid to the new company to get this problem fixed. If they remedy this situation well, I would definitely raise my stars to at least 3 stars.

TERRIBLE COMPANY. They took forever to get back to us. They were recommended by our Home Warranty. They came out multiple times and every time they would find more and more «problems «. I didn’t trust them at all after the AC kept breaking 2 days after they came. My Home Warranty covered most repairs, but REO kept finding new parts that they said I needed. They wanted hundreds of Dollars out of pocket from me for parts not covered. They are like used car salesman.
Stay away from them if you can.

We’re extremely disappointed how everyone communicate amongst themselves Every person I spoke to hasn’t been reliable from day one that I contacted Reo Mechanical on 6÷22÷15.
Our first scheduled date was on Thursday 7÷2÷15 from noon to 6pm, no call/​no show. I contacted AHS and left Reo Mechanical company after hour voicemail messages, waited over 9 hours in a 95 degree house, patiently waited for someone to let us know what happened, then Maria called to inform me that no tech will be able to make it to our house that night. Then she rescheduled it to 7÷3÷15, Paul finally made it to our house at 7:15pm, spent 15 minutes diagnosed our AC problem and made his recommendation and told us that Maria would be able to make an immediate arrangement. We didn’t hear from her until 7/​9, then she told me that she needed to talk to Paul to clarify few things and get back to me. Meanwhile I waited 2 more weeks, not a call from her at all, I decided to call her instead on 7/​23, she gave me a date ⁷⁄₂₈ to start the job. I phoned her multiple times and left her multiple voicemail and email messages wanted to clarify few things on the contract, no response from her until late Monday night (⁷⁄₂₇) and to learn that ⁷⁄₂₈ wasn’t available. Spoke to her again on 7/​30, she offered Monday ⁸⁄₃ between 10-​noon.
No call/​no show again on 8/​3, I left her a voicemail message without any response from her at all, I called the company main line and spoke to Kayla, she apologized that no one ordered the equipment and also tech shortages (Paul was in the hospital last week and new tech called in sick), she was able to offer 1 year free service maintenance after speaking to the manager on site, rescheduled to Friday ⁸⁄₇ at 9am (according to Kayla, she assured me that we’re the first job).
On Friday 8/​7, no show/​no call again, I was so frustrated and disappointed, I phoned and spoke to Stephen (manager on site), he spoke to Paul and was able to honor a price reduction from $ 2770 to $ 2600 with 2 years free maintenance service. He scheduled us for Saturday ⁸⁄₈ between 8−10am, no show/​no call again. I phoned the office without success.
On Monday 8/​10, Paul called at 7:20am, the crew will be on their way to our house within 2 hours after they picked up the equipment, Trenton and 2 guys showed up at 10:20am, not exactly 2 hours but rather 3 hours instead, was surprised to find that Trenton wasn’t aware of the change of the contract total from $ 2770 to $ 2600. I authorized him to charge $ 2600 only to my credit card with $ 170 to be clarified with Stephen and Paul, I left Paul a voicemail message to call me back on it. Meanwhile Trenton and his crew broke the molding to our attic without telling us about it and left us with a mess to clean up afterwards.
I texted Maria and Paul regarding the charge and molding damage caused by their crew. So far no one has the decency to respond to me. Very disappointed and frustrated with this company. Very unprofessional!

I wish I could give negative stars!
This company was sent out by my home warranty company (who is also awful!) to fix my AC. They sent the guy out (with whom I’ve had previous bad experiences when he was working solo as a side job) and he tried to tell me that all he could do was refill the freon and I’d have to pay $ 90/​pound on top of the cost of my warranty and my service fee. He didn’t even suggest trying to find the source of the leak or check for any other problems. I called my warranty company. They said they would authorize a leak test and repair. But then he talked to them and told them that it was a preexisting leak, so they declined to cover it. I jumped through hoops with my warranty company to prove that it was not preexisting, and they ended up authorizing the repairs. The company rescheduled the guy to come out and do the work, but he never showed up. They called and told me, and I quote, «Either he got too stressed out and just quit, or he’s in a hospital somewhere.» They scheduled to send a different guy out, but that was for five days later. In the meantime, we had no air conditioning. When he finally showed six hours late for his scheduled appointment time, he was only here for about 10 minutes before saying that he found the leak on some outside valve and repaired it and refilled the freon. Seemed fishy that that’s all it took after all that hassle, but I know nothing about HVAC, so didn’t argue.
Now, less than three months later, the AC doesn’t work again. The freon is low. The new company that came out said there was never a leak in the spot that he said there was, which means he lied and didn’t fix anything. He simply put some freon in there to shut me up.
My home warranty company insisted on using this company again, basically because they were cheap enough. They were scheduled for Wednesday and never showed up and never called. The home warranty company contacted them and they rescheduled them for Saturday. They never called and never showed. Thank god the warranty company is finally going to try a different HVAC company, because this one SUCKS! Shady, dishonest, unreliable, and disappointing service, to say the least.
Update: I just listened to a voicemail from ⁸⁄₃₀. It was this company calling to have me fill out some paperwork for them so they could come perform my repairs. No mention of the fact that they were a no show twice two weeks prior. Or that it took them two weeks to call back again. So unprofessional.

AVOID AT ALL COSTS. My home warranty company sent these guys out to address multiple issues with my AC. If given a choice go with a different contractor. REO Mechanical is about making money not about servicing customers. They obviously arent making money off of these home warranty service calls. They treat you as a low priority & still try to charge you to do any work whether it is covered under home warranty or not. After haggling with them for several weeks I decided to throw in the towel. My house still does not get as cool as I would like & my drain pan is rusted out. I was at first told the pan can get replaced under warranty. A month & a half goes by & I hear nothing from them. I call back & then I am told there is a ”sheet metal modification” that has to be done to replace the pan. Total cost: $ 500. NO THANKS

Our home owners insurance recommended this place. On July 1^st, Reo sent Tim to look at our 40 year old unit, he was literally in and out of our house. He did not give us any paper work, no quote, nothing, except he wanted 75 dollars for basically coming over. Three days later, I called him to ask what we needed to do next, he did not remember us, he told me to call back in 15 minutes in hope that he would remember. When I called back, he told me I needed to call the head quarter and gave me the number. I called the head quarter and Lonnie picked up the phone, he had no idea who I was, he couldn’t find my file, he tried transferring me to someone else three times, then managed to hang up the phone on me. I called quickly back, this time I believe Stephen picked up and was very helpful by giving me Maria’s phone number (Maria is the «boss» of the company). Maria said she needed our old units information. I had to retrieve the information myself since Tim did not gather any important information from the original visit (complete waste of 75 dollars). On 7.6.15 I emailed all the information to Maria. She told me our total for the new unit would cost us 3,590 out of pocket. I emailed her twice with questions in which she ignored for about two weeks. On 7.23.15, I emailed her the go ahead to set up an appointment for the new unit to be installed. On 7.24.15, She finally emailed me back saying the original price and unit just ran out and now the new price and unit is 4,390. Of course I was furious, I felt like if she would of responded to my email two weeks earlier, my husband and I would of made a decision sooner. Conclusion: With all the bad reviews REO has had and with my own personal experience, my husband and I decided that we would take our money and business elsewhere.

THE SHORT REVIEW: DO NOT USE THIS COMPANY!!! THEY ARE BEYOND BAD. PERIOD.
MY LONG SAD STORY:
After reading all the negative reviews here, I am wishing I had not let these people replace my furnace. My story goes like this:
I recently had a routine inspection of my Air Conditioning system by Bonney Plumbing Heating and Air. During this inspection, the very first thing the technician did was declare my furnace unsafe and disconnected it from the gas. The air conditioner, while old and dirty, was apparently okay. He recommended replacing them both, however, since they were of inferior quality. After doing some research, I tend to agree.
Fortunately (or unfortunately), I bought my house recently and had a home warranty. Having the furnace replaced under warranty seemed like the best option at the time. In hindsight, I’m not so sure.
After contacting the warranty service, they had REO Mechanical contact me for a service call. They sent a technician who spent a great deal longer looking at the furnace and not seeing anything wrong. When I pointed out the crack that the Bonney technician had found, he looked at it and decided perhaps the furnace did need to be replaced.
From here, everything got much worse. While I was out of town, the warranty company left a voice mail telling me that the uncovered items would be $ 1,801. They ran down a long list of permits that were not covered and several other items. When I called REO to ask for a printed accounting of the uncovered items, Lonnie told me the warranty company should supply this. The warranty company told me that REO would have it, and so back to Lonnie, who basically talked to me like I was stupid for asking for something in writing when I had already been told what was not covered. I asked about why I needed a new thermostat, and he told me because it was a 7-​day programmable theromostat. When I told him I already had a 7 –day programmable thermostat, he told me they could probably adjust that from the price.
I considered having the home warranty company issue me a cash out so that I could have the work done by someone else. I also talked with REO about adding on the air conditioning, since the permits would already be done.
Skip to the day of the scheduled install — They didn’t show up. They couldn’t find my file. They didn’t seem to know who I was.
Skip to the day of the actual install — They installed a different furnace from the one I had been told was sent to them by the warranty company. They installed a non-​programmable thermostat!!!
Why oh why did I decide to have REO do this work? I had to remind the technician to give me the instruction and warranty information —- several times. He made two trips to his truck for it before he finally produced it. He told me I could probably «upgrade» to a programmable thermostat and he would talk to his boss about it. I called REO and now have another appointment time (between 12 & 6 pm) to have them come to install a programmable thermostat. I told them I wanted the old one back or a new one, since the one they installed was a downgrade from what I had. I looked up the thermostat on Amazon and it’s a price difference of about $ 50. That’s just plain cheap of them. The furnace is probably a cheaper one, too.
I know this is long, but I have barely skimmed the surface of my bad experience with this company. I am also concerned with the quality of their work and am wondering about all the inspections and permits that were required since no one has come to inspect the work.

I can’t explain how bad this company is to work with. They constantly don’t know who you are when you call. They missed multiple appointments. Asked for extra money to actually show up. We were lectured by them multiple times. We had an appointment for 12 – 6, call at 8:00 am telling us they are their way. We explained we can’t be home for 10 minutes they said to call the office and reschedule. Seriously, this place is deplorable.

DO NOT USE THIS COMPANY. As noted below, we also were referred to this company by the home warranty company. If your home warranty company says they’re calling REO, tell them to call someone else. REO made an appointment with us on Friday, they didn’t show, didn’t call. WE called THEM to reschedule. We made an appointment for Sunday, they didn’t show, didn’t call. WE called THEM to reschedule. They made an appointment for Monday, and finally came at 8:00 p.m. The tech said they would get the part and be back on Tuesday to fix it. I have heard nothing from them until this morning, when I called THEM. They have ordered the part, but won’t schedule a return appointment until they get the part — which may be more than two weeks out because of their too busy schedule. They do not stock any parts, so if you need a part replaced, this is what you have to look forward to. When I asked them what part specifically they had ordered, they couldn’t tell me because the file was locked up in the manager’s office. I asked them to call me back with the information about the part, but they haven’t, and I have no confidence that they will.

Had this horrible company sent out by my home warranty company. I am recommending to my warranty company to get rid of them as a vendor. Technician came out, told me to hose off my unit and it would be fine.
When I called back to have another technician sent out, they informed me they could not come out for several weeks and that I should call my warranty company back and look for another vendor.
Done, and I have encouraged my warranty company not to renew their contract.

My husband and I are 80 years old. REO Mechanical was dispatched from our home warranty company. After making a small repair they told us that our HVAC system needed to be cleaned and 2 small parts that were «worn» needed to be replaced for a total of $ 650.00. The tech went out of his way to say that if we did not do the work we would probably be without AC for the summer and then would have to wait «up to 6 weeks» to get it fixed. We felt pressured but decided to think about it. They called twice to «encourage» us to make the repairs. My son thought the estimate was high and was especially suspicious that they called trying to get the work. My son arranged for JR Putnam to come out and they said cleaning was not necessary and the parts were in good condition. They saved us $ 650.00.

Despite the reviews I’ve read, this company isn’t that bad. I had an overall very positive experience between the home warranty company I went through them for and their overall service. Actually it was easier to deal with REO Mechanical than my own warranty company! Friendly office staff, understanding of my scheduling circumstances; point blank simple they came and completed the job and did what needed to be done. I’m giving them a full rating of stars because I feel they helped my situation, my family, in a timely and efficient manner.

Giving this place a single star after receiving a cold call to my home number. Not cool, REO Mechanical, not cool.

Beginning in early December, I have had nothing but horrible service from your company. On or about 12÷12÷13 my husband called our home warranty company in regards to our heater making a strange sound and needing repair. They referred us to your company and this is where the nightmare of dealing with your company began.
The time line is as follows;
12÷27÷13
A Representative from your company, Scott, arrived at my home to investigate the problem. We were told it was the ignition module and that the part would need to be ordered. The next appointment was set to 01÷07÷14.
1÷07÷14
A second Representative from your company, Todd arrived at my home. I assumed with the module part that was ordered on 12÷27÷13 but this was not the case at all. The new Representative, Todd had no idea what we were talking about nor what was even wrong with the unit. When asked about the so called part ordered by, Scott, all we were told was that, Scott no longer works for the company and we would need to schedule another appointment.
NOTE: So far two wasted appointments have taken place and my family and I still have no heat!
01÷09÷14
Todd came out a second time with the ignition module that was needed to fix the unit! Soon we were to find out that it was not compatible with the unit. Still no heat. He proceeded to remove tape, rewired the unit incorrectly and basically dismantled the unit all together. Come to find out this was all unnecessary. The Representative then left and we had an even bigger mess.
01÷10÷14
We received a call from your company stating that we needed a whole new unit and that it would cost us almost $ 1,700 dollars for modifications. We declined and contacted our home warranty company. They informed us that you told them that the heat exchanger was cracked. News to us. Not once was this mentioned to us nor is it on paper.
All in all we feel as though your company has poor customer service, is very dishonest and was trying to rip us off. We have since had another company come and fix the issue which was simply a loose wire. The fact that you are still in business after the operation you run is beyond us. I would not recommend your company to anyone!

Just got a call from REO Mechanical. The salesperson on the phone said that according to their records my air conditioner unit was due for servicing. This was odd, because REO has NEVER done any work for me. When I asked what kind of unit I had, He stated that they worked on all makes and models. I then asked how they knew it was due for servicing he stated that all units need servicing in the fall, no matter when they were installed or what make or model it is. If they are going too lie on the phone, I sure as heck aren’;t going to let them do any work.