Quest Diagnostics

Horrible horrible horrible. Three hour wait times. No organization. Only one person doing drug screens. Never ever go here.

Mondays and Fridays are the worst days to go if you’re in a hurry. You will expect a 1 – 2 hour wait on average. Most of the staff seem pretty nice minus a Hispanic lady who was quite rude to people unless you spoke Spanish. Very biased, it even showed in her mannerisms with others who were not Spanish speakers. They do offer appointments, so I would highly advise you to make one before coming to this location unless it’s Tuesday-​Thursday. There will always be a wait, but it’s doable on those days of the week. I’m not sure how they can be more efficient, but it would be nice if a quicker system could be figured out. It’s hard to go to another location when this one is convenient if you live near Southland Park area.

Not a bad office if you have an appointment. Nice lady up front. This place is a nightmare if you don’t have an appointment. You can wait for two hours for blood work. Avoid the middle of the day. They don’t close for Lunch– they just let you sit in the lobby while that stop taking patients. It’s a dirty trick.
Make the appointment online. It’s really hard on the phone.

I’ve been to this lab some thirty odd times to get miscellaneous blood tests for all my awesome Lyme symptoms. It’s never been fun.
Pretty much always crowded. Even if you make an appointment expect to wait about ten minutes. If you don’t do that (can only be done online by the way) you’ll be there about a half hour. And if you come during peak time which could be any time of day really, might be up to an hour. The waiting room sucks by the way, the magazines look like they’ve literally been thrown to the dogs, not that they were worth reading anyway. Just sit uncomfortably staring at people then looking away and make the best of it.
The people working here have clearly been here too long. I know it’s the same lady every time I go and I’ve been going for a few years. She’s just kind of blasé and not keen on making people happy customers or going beyond the bare minimum with helping. As many times as I’ve been there she never acknowledges that she recognizes me. Sigh.

Very poor in making you wait! I would never get labs done here! Wait time is at least an hour! Make an appointment!

I wish I could give them less stars. Woman at the front window was rude and disrespectful. I had an appointment which she disputed stating she had no record of an appointment. I gave her the confirmation number, and she miraculously found it. When I entered there was only one person in the waiting room ahead of me. She stated it would be a few minutes before she could check me in, I waited 20 minutes after my scheduled time so she could get «caught up.» Her words. Was 35 minutes before I could get a UA done. Remember there was only one person in the waiting room when I arrived. Front desk staff was curt and disrespectful during the entire experience.

Horrible service. This is my first experience outside of Kaiser in years. I walk in the lady at the fron desk was extremely unfriendly and acted like she hated her job. The lady who called me back to draw my blood and do a UA rolled her eyes when I told her I forgot about the UA I didn’t need to go. She copped an attitude and said «Fine I will just eneter you information since you won’t even try» again she rolled her eyes many time as I told her how rude she was being.

I did write a review reference to how Vicky Ducan was so amazing with me !!! She has made me feel at ease and when I was in tears wanting to walk out she made me feel at ease and explained everything a he was doing and how it would feel she took her tome and didn’t rush me ! She really cares about people and her job this woman is a rare one ! You better give her a raise or I may not have gone through with it today ! Thank you for your compassion and kind heart !

Quest Diagnostics is a popular place for people to come here to get their blood draws, urine test, etc.
The thing about this location is that it’s always seem busy. I have been here a couple times for drug test, and they always tell me the wait is an hour. I do wait about an hour. I come in with a full bladder, and I wait painfully for an hour. I would recommend calling the make sure they are open to the drug testing. Although they open at 7am, the drug test doesn’t start until 10am. I guess somehow this place is busy even though it doesn’t look like it should be. Beats me. It’s conveniently located near my house though.

Love how you show up at 8:05 wait in line for a long time and then they have you put in that you showed up at 8:18. Kudos to the lady that took my blood samples today. Basically painless and no soreness or Bruising!

I don’t even want to give any stars for this place. It’s awful. There are six people in here waiting, just six. People are waiting for two to three hours. Apparently, there are three people in the back drawing blood, and we’re still waiting. One woman waited almost 45 minutes AFTER her appointment time, and she had showed up early. I did not make an appointment, I’m only hear for a drug screen. Such a simple thing really, just pee in a cup. I’m going on an hour and a half waiting. I watch them put everyone’s paperwork before mine. It’s just ridiculous. What makes it worse is that no one is bothering to say anything to anyone. Everyone is loudly complaining about the wait, and the staff blatantly ignores it. No sorry for the wait, kiss my ass, nothing. On top of that, most people here have been fasting 12 – 24 hours for their blood draws, so you know they’re cranky. The customer service sucks here. I wouldn’t mind waiting if only there was COMMUNICATION. Why in the world am I waiting an hour and a half to pee in cup? Shut this place down.