Quality Tune-Up

No stars. Took my 96 Integra in for a smog check today. Was told it would be $ 99.95 and would take an hour and a half. Told me they had to hook it up to the diagnostic machine for a smog check??? I’ve taken my car here in the past for a smog check and the price was much lower. I ended up taking it to EZ Smog in West Sacramento. I called and was told it would be $ 68 out the door and would take 15 minutes. This is exactly the service I got. Highly recommend EZ Smog and DO NOT USE QUALITY! They are a scam.

If i could id give no stars,
DO NOT GO TO THIS BUSINESS!
Terrible mechanic, Edwin told my sister 3 days in a row to pick it up at 6pm but it was always not ready yet. We literally called the place over 20 times just to get an update on the car & not only did they ignore the calls but managed to pick up 2 times but hang up right after they picked up. At least he can call me back to explain what is goin on with her car! My friend down the street from the business also drove by a few times to see if the car was being worked on but she said it was always sitting the back.

I don’t even want to give them 1 star. They fucked us over so bad, I’m FURIOUS writing this review. My husband had purchased spark plugs from auto zone for quality tune up to install– they charged us the $ 60 install fee and called it a day. Well about two weeks later (now) our 2012 Honda Civic is running ‘different’ — like lagging or something. So my husband takes our car to a close friend at jiffy lube and he assured us that THE SPARK PLUGS IN THE CAR ARE OLD AF and the guys at quality tune up did not install the brand new spark plugs that we had purchased & taken to them. They totally scammed us. We called quality tune up and they said that there is no warranty on their work. WTF??? SO WE ARE CURRENTLY AWAITING A CALL FROM THEIR CORPORATE OFFICE. We left a voicemail so they better fix this, because that’s just straight bullshit, if we don’t hear from them soon, we will be filing a complaint to the bureau of automotive repair!

The guys at Quality Tune Up on Northgate really helped me out. Gave my car a tune up at a reasonable price and threw in windshield wiper blades and coolant as an extra. Very kind and didn’t have to wait long at all.

Apparently my 2012 Hyundai Elantra couldn’t get a full tune up due to the filter being «internal». The only services they could do was change my spark plugs for $ 200 Save your money folks go to jiffy lube instead or seek another business.

I first took my SUV here a few months back for some minor and I was very impressed with the «quality» of work done. The Gentleman at the front named Edwin was very professional, knowledgeable, and very detail oriented. Knowing this I brought in my RV today for a tune up and inspection which was no problem for him and his Experienced mechanics. My Fiancé and I know feel safe to hit the road this summer with total piece of mind. Thanks Fellas!

This is the most disgusting place you can go to they will rip you off my daughter’s car was making a small noise took it for diagnostic they literally said they couldn’t find problem put oil in it and charged her 169.00 she is taking it to another shop and we will see them in court… Ashame how they can take advantage of people if I was there she would not of paid and left with her
order to post this I have to click on a star. omg unbelievable

This place only exist to rip off folks who have no knowledge of vehicles. They are experts in their trade! I wouldn’t let them work on a bicycle.

I could give no starts at all. I typically make time to use this forum for positive feedback and constructive suggestions… HOWEVER…in this instance, I will do my best keep it PG.
I downloaded one of those apps that provide you with coupons, current sales/​offers to local businesses. I accessed a $ 19.95 digital coupon for a conventional oil change (on said app) and attempted to get my Ford Explorer serviced. ATTEMPTED being the operative word.
For starters, there were 3 people waiting on their vehicles, but no one was waiting to drop off, nor was the place super busy. Once my truck was pulled into the shop, I asked the store manager (Edwin) that I needed to get an estimate on other work I needed done. I then made him aware I had this coupon, and showed him on my phone. He said he could not accept it, unless it was printed out.
Whaaattt???
Isn’t that the point of convenience to using the digital platform verses wasting paper unnecessarily? I mean, am I missing something?! It gets better, Edwin proceeded to tell me that they needed that for marketing purposes to know where their customers were coming from and that I «didn’t understand». Wow… I almost forgot I’m saved and was about to break it down for him ‘Natalie-​style”. Instead, I facetiously surprised Edwin when I informed him I am a seasoned marketing professional, 15+ years (worked on some of the world’s largest brands).
When I proceeded to explain, that…
1. There was no «fine print» which indicated that it needed to be printed.
2. Explained that digital marketing is created with CUSTOMER CONVENIENCE in mind (accessibility, new-​trials etc)…NOT in reverse.
3. His «debating» me on why «HE» did things this way… was counter-​effective to delivering a pleasant customer experience (he wasn’t fazed by that).
Mind y’all…other customers were agreeing with me, citing that not everyone has access to a printer… so IF they have no access, they can’t take advantage of this offer? Somewhat discriminatory, especially when you consider this place is located in a economically diverse area (to be nice).
As the tech had already begun work on my truck I said «So you would rather lose a customer that make an executive decision to make an exception?». Not only for the oil change mind you… but also for other repairs I was looking to make. He responded with a shrug… so I told him I would not pay regular price. The kicker was that he said because of the model type, I wouldn’t qualify for the discount, thereby coming up full-​price «anyway».
LIES…I called another location and they said my vehicle qualified. I then looked online and went to PEP BOYS in the Arden area… for the same price. I received great service and will be a repeat customer.
I called their corporate office # (916−225−9942). Left a detailed message on their «answering machine» (no live person, I called several times before 5pm). I never got a call back…
Unreal…smh.

Read the rest of the reviews for this place and you will see that this place is nothing but a total MONEY PIT!!!
STAY AWAY FROM THIS PLACE!!!
I go in for a simple smog check and they tell me that it wont pass smog because of the check engine light. They proceed to tell me that they can do a ‘diagnotic’ test that will cost me $ 95.00. They call me the next day saying that based on the ‘diagnostic test’ that they SO CALLED ran, I need a gas cap and a thermostat and it will be over $ 320 for it!!! They said that if I paid them $ 320 for the ‘repairs’ that they would «make it pass smog.»
After calling 7 other places I realized that it should be no more then $ 75 for those two things and they were completely over charging me!
I then took my car to a neighborhood mechanic in Tahoe park who was completely honest. He ordered the gas cap and thermostat and was going to change it based on the receipt of Quality Smog and decided to run his own diagnostic first.
The computer did not read WHAT SO EVER that I needed a gas cao OR a thermostat! In fact, the receipt stated that there were ‘no leaks in the evap system and that it was fully inspected. My new mechanic ran a ‘smoke test’ and a HUGE evap system leak was detected!!!
I recorded the test on video and photo. I contacted Edwin, the manager at Quality, and asked him what the ‘Diagnostic’ consisted of and he said that they hook it to a computer. So they basically charged me $ 95 for the 5 minute labor of hooking my vehicle to a computer!!!
I asked him what were their basis of actually checking the evap system? (because I KNEW that they didnt truly check it) and he replied, «We visually checked it.»
You CANNOT SEE A GAS TANK LEAK VISUALLY without a smoke test!!!
I put my mechanic on the phone to explain that it had a huge evap leak and that everything he stated on the ‘diagnostic check’ that Quality performed was ‘far from’ quality!!! I asked him nicely to refund my $ 95 that he charged me for doing nothing to my vehicle otherwise I would contact Quality Corporate, The Bereau of Automotive Repair BAR and Unilocal the business for basically swindeling its customers and Edwin, the manager, lost his cool immediately and hung up in my face!
I am definatly starting a claim with the Bereau of automotive repair first thing in the morning and I really hope EVERYONE takes these posts seriously and DOES NOT go to this rip off shop!
If you have had a bad experience here, definatly submit a BAR complaint! These people need to be shut down! I cant imagine how many people they have already ripped off!!!
DO NOT GO TO QUALITY TUNE UP ON NORTHGATE BLVD!!!
Save yourself the headache!!!

stay as far away from this place as possible, they tell you free retest within 30 days but they wont do it and the guy at the front desk get rude when you tell him that its false advertisement when they wrote it on the invoice. stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! stay away from this place! 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This place is great!!! I went there today to get a part fixed my car that failed smog at another place. The auto tech’s were very open and honest with me and let me know that nothing was wrong with my car. They did an inspection and was able to do another smog test which passed on the spot. Because I was done so unfairly at this other place (which they mentioned alot of people come from that same place because they failed smog and nothing was wrong with the car) they gave me a discounted rate to do another smog with them. Talk about EXCELLENT customer service. I will be coming back to them again.

Great customer service, friendly and very knowledgeable. I appreciate the great service and fast turnaround time. I would highly recommend this location, they rock!

Meh… Hubby had to take his truck back in for them to fix the timing belt, because after they put in a new one, the thing was squealing worse than before he took it in. However, they apparently did fix it. We’ll see how it is this morning with a real «cold» start… better be fixed or I’ll come back and change this rating to a 1 star!
Oh, and they told Hubby it would only take 20 minutes, so I came home after I dropped him off… an HOUR LATER, he texted me to pick him up because they hadn’t even started working on it yet. No bueno, dudes!

Stay away from this place! I brought my personal car here to have the brakes serviced and they returned my car with the wheels on backwards! I had them change the oil at the same time and I specifically asked for Mobil 1 Synthetic. They put in regular oil but charged me for synthetic. I had to go elsewhere to fix it. They never even offered me an apology other than. «Well we don’t see many cars as nice as yours through here.» Like that should matter! Most recently the business that I work for brought their shuttle van to have the brakes inspected. The report reads, «No problem found at this time.» However the brakes are still mushy. Three weeks later they brought the van back to have them address the issue and the guy who works on it said without looking at it that it’s the master brake cylinder is out and that he told us when we brought it in. Uh no that’s not what the service invoice says and we have been transporting people in that van on the freeway!
My recommendation is that everyone stay away from the Quality TuneUp in Sacramento. If you have had repairs done here and question them you should file a complaint with the Bureau of Automotive Repair.
Super Unhappy Customer

Be VERY careful of this shop! Run don’t walk the other way!
I witnessed what I believe to be elder abuse. A long standing senior citizen customer was milked out of almost $ 3000 of work for a car worth less than this and there are STILL problems with the vehicle!
He was told the car would be repaired in 2 days and did not get it back for more than 6 days and that was only because a friend went along and demanded it. He was also given a written estimate of $ 800 but when it came time to pick it up, was told it would be $ 1,400! They took advantage of an old man with a poor memory and were very defensive when confronted by another friend. And guess what, he was not given a receipt! Everything done wrong, and not even the repairs done right. Pitiful!

Came here for a much needed oil change. Very nice young lady who was the cashier. Refreshing change. Funny, and knowledgeable about her car stuff.
Yes ladies can know about car stuff too.
Although they tried to do a hard sell on brakes (400 dollars for both axles) I know how to resist, and shop around, hence the one star being taken away.
With four people ahead of me, the total wait time from start to finish was 30 minutes… awesome in my book…
I’ll be coming back for oil changes for sure.