Paul’s Watch & Clock Repair

Took in my omega seamaster coaxial for service, very friendly people and they do fantastic work. The gentleman even fixed my divers extension for me. Great people to do business with, I’ll be back for sure.

excellent selection, both new and used. Very attentive customer service. Highly recommend.

I took my watch in to them because it was showing signs of water inside it. They told me the would look it over and get me a estimate of repair. In a couple of day they called and said they called and said the watch was fixed and ready for me to pick up. I took it home and the nest day I noticed the watch was showing water o=inside on the crystal. I took it back and the accused me of swimming or showering with it on. I had not and told them so. They took the watch again and then they called me the next day and said it was ready. Again, I picked it up and the nest day it showed signs of water inside. I had not gotten it wet unless some water splashed on it while washing my hands.
The watch is rated water proof by the mfg., but Paul’s said the watch could not be made water proof. I contacted the manufacture and they said to send it to them and they would refurbish it and guarantee it would be water proof to 100 meters.
They charged me for fixing the watch, but did not accomplish it and now claim it can’t be fixed. I will see if they will give me my money back or I’ll have to stop payment on my credit card.

Great service. I am visiting from Canada and broke my watchband. Repair guy down the road told me it was not repairable and said he’d need to order a new band from the manufacturer. Went to Paul’s. He was very nice, fixed it in two minutes and charged me $ 5! That’s what I call service.

I just had a very professional and efficient customer service experience at this business. Now I can wear my favorite watch again! I would highly recommend the watch repair services here.

Great friendly service, brought an automatic watch that had stopped working and within minutes it was repaired. Could not be more satisfied with the service.

I’ve been using Paul’s Watch and Clock Repair for about a year now. I’m a collector of vintage watches — mostly Hamilton, Elgin, and Illinois. I have had 10+ watches repaired /​restored, and I can say that the work done is top notch. I don’t live in Sacramento, and I was recommend to Paul’s by someone on one of the vintage watch forums. I ship my repairs from New York, and I usually have them back in a couple of weeks.
I highly recommend!

I had a really great experience with Paul and his son.
I have a 19^th century mantle clock that has been in my family the whole time, so it is really priceless to me. It had started to slip the chiming by half hours so I brought it to Paul.
They did a tune up for the clock and I brought it home, but it began slipping again. I called them back up a bit worried that this could potentially start costing a lot to keep diagnosing, but was assured that it was covered under the first payment and to bring it back in.
Sure enough, they fixed it and it’s working like new now! Very satisfied with my experience here!

I took my Harley Davidson motorcycle clock to Paul’s in the hope that he could get it working again. It’s been on my bike for 8 years and hasn’t worked for the last 2. He was able to open it up, cleaned it up and installed a new battery. It runs like a new clock! He told me which manufacturer made the clock guts and said it was a pretty good clock. It made my day to have it run again. Paul charged me $ 5 to get it up and running. 5 bucks! Thanks! I’ll go back if I need any repairs and I’ll recommend him to my friends.

UPDATE:
I first stepped into Paul’s shop in July of 2013. When he fixed my first Omega Seamaster that was running 3 mins slow, I decided he was my watchmaker from now on. Since then, I have brought the rest of my four Omega watches (Each needing a $ 125+ cleaning service) to him. I was impressed with how clean they all looked and how well they ran and kept time. I also have brought several other vintage watches for minor work as well. I’ll have to say he is a very competent watchmaker, and he’s not afraid to do the work in front of you. He does not hide behind a back wall or mirror window like most watchmakers and jewelers. Today, I bought my 5^th Omega Seamaster Day Date Watch from him and I could not be any happier. I’ll definitely be buying more watches from him. They have clients from all around the nation. I’m part of a watch forum and there are people around the country who send watches to Paul and Raimond guys for servicing. They also have an ebay store for those interested in seeing some of their inventory without stepping into the shop. Overall, the shop is clean, and it’s a well suited-​environment for watchmaking, as a dirty, dusty environment is doom for a watch movement. Paul is really passionate about his work, and it’s nice to see people who have that kind of passion for watchmaking. I’m glad I found this shop.

First, the repair story. I have a pendulum wallclock that stopped working. I had hit the pendulum off and couldn’t get it going. Paul cleaned it and returned it. When I hung it up it didn’t work. He explained that I needed to balance it and pay attention to the ick tock sound making sure they were even in timing and I could adjust it by altering the balance and it worked like a charm.
Now I know as much about mechanical clocks as the next guy, Paul charged me only for the cleaning. If he wanted to scam me he had every opportunity to do so and I wouldn’t have known any better.
I’ll be taking this clock back for cleaning in the future and will refer friends and family to Paul for any watch and clock repairs.
Robert

I took my wife’s Tag watch in for a new battery, 5 minutes later and $ 5 it was all done. Paul was very personable as well. We’ve been there twice now and have good service.

Took my Nike water proof watch in to have the battery replaced. I wear this watch while swimming and two days after wearing it in the pool it was full of water. I took it back and he said that I needed to buy a new watch and that it was not water proof. I showed him on the watch where it said that and he argued that many watches say that, but really are not. He just kept saying that I needed to buy a new watch. Total jerk! Water never leaked into my watch before he opened it up to change the battery!

Paul is rude, Rude, RUDE. A big fat ZERO for customer service skills.
I took in a music box to see if he could fix it. He said he would look at it for $ 150, but couldn’t guarantee that he could fix it. He did tell me upfront that he would be unable to get parts if anything was broken. This is what earned him one star, whereas I would otherwise give him ZERO. I figured I would take the chance since I took it to one other clock shop and 1 other watch repair that wouldn’t even look at it.
Bottom line is that my music box with fine Swiss movements now works and plays music, but there is this awful metal grinding/​rubbing noise. Paul claimed he couldn’t hear it and then told me that it was normal. He kept telling me I didn’t understand how it was supposed to work. I’ve owned it for over 30 years and never heard that noise before it broke. He refused to even give even a half second to try to hear the rubbing noise and went about his business putting a new crystal into a watch. Didn’t even look at me. I guess he figured he got my $ 150 bucks, so Eff me.
I know this was a music box and not a watch, but my advice is that if you need a watch repair place, go anywhere but here. Your business is not appreciated or valued and if there is a concern or problem, don’t expect a damn thing.
For watches, I’d even go to Sears watch repair before I go here. For my music box, I’ve found a place in LA that I think I’ll take it to next time I go down there.

Ned a new battery or is the face on your watch cracked scratched or just not working/​take it to a 3^rd generation watch maker… A dying breed keep the tradition alive!

I brought my just purchased private party, Breitling SuperOcean, Model 17 360. It was sold in 2004 and never serviced. I am the second owner and since the watch ran more than one minuite slow a DAY, I figured it just needed service. I read the reviews and decided to let Paul’s do it. I also needed some links added (I provided them). He did it all for the amazing price of $ 150.00. He also polished it and it truly looks brand new. It is running about 1 – 2 SECONDS a DAY slow now … that is way better than my Rolex GMT Master II.
He is professional and know watches inside and out, I highly recommend Paul’s Watch Shop for major service as I had done.
Update: June 2015
I had Raimond service the Breitling for its regular 2 year service … Runs perfectly.
I also had him do belated service on my Rolex GMT Master II. Another great job.
In another 2 years I will have him service them again. He is the only watchmaker I trust.

My husband had an Omega Automatic which was running slow and the stopwatch had stopped. Also the band needed to be replaced. Paul was very helpful and repaired it in less than a week… guaranteed for 1 year. The shop was well kept and had a selection of clocks and watches which were refurbished.
Very satisfied customer.

Took my Seiko Kinetic in for a crystal replace, Paul suggested a flat crystal to reduce the scratches. I asked if it would fit and he said yes. Well, got the watch back and kept getting moisture inside just from washing my hands with it on, no problems prio to repair. Took it back he told me it was the gaskets and he could not do anyting about it. Took it to Ivanov’s on Folsom blvd they found that the crystal did not sit correctly in the watch. I would not take anything to Pauls’.

Avoid like the plague. Paul replaced the crystal on my watch, but didn’t seal the watch correctly. The watch leaked the first time I took it underwater after his service. Paul refused to repair the water damage, or take responsibility for his mistake. I’ll be sending him a bill for the repair from a more competent watchmaker.
[And yes, I’m sure that the crown was screwed shut before I got the watch wet.]