Paul’s Automotive

I was referred to Paul’s Automotive by a couple of co-​workers whose opinions I really respect. I brought in my Mazda 3 with a knocking noise coming from my rear wheel, and upon investigation they discovered the wheel bearing was bad. I gave them the go-​ahead to replace the bearing but as I drove out of the lot, the knocking noise was still there. When I brought it back the next day, they went ahead and replaced the break pads and calipers free of charge! The knocking noise is gone and I’m a happy camper. My co-​workers were right when they said these guys are straight-​up trustworthy.

Pauls automotive on 1922 O Street, was recommended to me for my automotive needs. I had a check engine light on and I knew my valve covers to my Honda Accord V-​6 was leaking and needing changing. They told me it was going to cost me $ 115 to diagnose. Pauls automotive called me on my phone and told me that it was going to cost me $ 1058 because they said I also had a leak in my radiator. I was at work so I said go ahead and do the work.
God is so good to me, I got off work I went to go pay for it! They hadn’t done the work. So I had second thoughts about it I called a tow truck and had him bring it back to my home. I called AutoZone and found out the parts would be $ 150 that’s a new radiator and valve cover gasket. Paul’s automotive was going to Charge me $ 900 in labor. God led me to a neighbor that was a mechanic and he did the valve cover gaskets job for $ 100.00. And informed me that I did not need a new radiator nothing was wrong with the radiator that is in my car!!! Do not use Paul automotive they are crooks”

I received a verbal estimate for a significant job and was initially told it would take one day to complete. They ordered a wrong part and the time stretched to the next morning on the second day, then noon, then 5PM. When I received the bill it was $ 400 above the estimate I received and they cited all the work they did including the two full days it took to complete. I regret not getting the estimate in writing because taking them to small claims would now be their word against mine.
Very unhappy with this experience and will not go here again.

Know their stuff. When given an opportunity to change out something and charge me for it they said I could do it myself and told me how. Have taken our Prius here and they did a great job both times and on time as promised. I would take any of my vehicles here with confidence. Very upfront and honest.

I appreciate nice people. My friends have suggested other auto places but Pauls’s has treated me right the couple times I have called and been by. Appreciate the courteous service Pauls’s!

Even though Paul retired and long time mechanic Mike has taken over, this place still is as good as it gets. Job was done in time promised, I wasn’t ripped off and it still has the great customer service just like Paul was still there. I will NEVER go to any other auto repair station. Sorry to hear long time mechanic Dan also retired but what a great guy he was. As beat up physically as he was, he still put lots of hard years in. I will miss Paul and Dan but Mike has the place going as good as ever. It is a relief to know that whatever goes wrong with my car, it will be taken care of as long as this station is around. Good, good people.

Good solid work at a fair price. Had to get my car smogged and my usual stop for minor repairs (Advanced Tire) suggested Paul’s.
I’ve been to Paul’s a few times now. They are great about getting it done on time, and if you’re downtown the location is great. Got busy after I dropped my Subie off yesterday, so I left the car overnight and they parked it in the garage for me, no problem, no charge.

So far I have been completely satisfied with my service here.
I brought my car in for an exhaust leak but they found an issue that was more pressing and needed to be done ASAP.
The control arms needed to be replaced. I previously took my car to Big O because I kept hearing a noise. They said it was the brakes. However the noise kept coming back.
Mike and the mechanics (sorry couldn’t resist) provide excellent customer service and will explain them to you without talking down to you.
I’ve been looking for a shop I can take my car too without feeling like I’m getting screwed. Hard to find trustworthy folks like these.

By far the most thorough car inspection I’ve ever seen. They checked everything from the whole front end to the wether stripping and air in the spare tire. They even took it for a test drive. Worth every penny in my opinion.
Great experience will Paul’s automotive. I called a day in advanced to schedule an appointment for a used car inspection prior to purchase. When we arrived the next day and mentioned the appointment, the gentleman (seemed as if he ran the shop never caught his name) was unaware however he still squeezed us in. He was very helpful in explaining any and all repairs it may need as well as an estimate price.

great service from mike and crew!

I called Paul’s because I thought I needed to have my ignition replaced. Mike took my call and was extremely friendly. After explaining the problem, he asked me if I had tried to use another key to start my car. I hadn’t even thought of that. I tried my other key it worked! I really appreciated the fact that he tried to offer a solution that didn’t cost me any money. Even though I haven’t had work done there yet, I know they will be my first choice in the future.

In response to the review written on 5÷1÷15, I am confident that these reviews are not fake. I have been going to Paul’s since the early 90’s and he and his staff are the most professional, honest Mechanics around. They back all the work that they do, and know what they are doing. One of the best places anyone can take their car to get worked on. I highly recommend Paul’s to everyone.

Staff were very friendly and tried there best to be helpful; however, I’m not sure if they were trying to get more money out of me or if they truly did not know what they were talking about.
He told me my strut was no good; which was true and that it will run $ 700-​$ 800. However, he first told me that he couldn’t do the work; that it was an «auto body» thing. He called an auto body place that he works with; they said they didn’t do that. I called an auto body place and they said they didn’t do it. Then he called Napa Auto parts to see how much the piece was. He never told me what Napa quoted him, but he said, «I don’t think they knew what I was talking about because that was just too cheap.»
So he ended with, «I guess I can go ahead and do the work for you. But you’re gonna have to call around for the piece. Napa didn’t know what I was talking about so you will most likely have to call the dealer.» My brother did the work for me in about an hour for a part at Autozone that cost $ 39.99. My brother also said mechanics to this job all the time in 30 – 45 minutes. So again, I’m not sure if he was trying to cheat me or if he truly didn’t know what he was talking about.
I went here because of all the good reviews. Perhaps his reviews are fake; close family and friends creating multiple accounts. I would not have given any starts if Unilocal would allow it.

I have been burned so many times when it comes to automotive shops that I have trust issues. I really lucked out in finding this place. The owner, Dan, is a sweetheart of a guy. Gay friendly. Vietnam vet. Honest, professional and cares about the customer. He helped me through the process of getting my car smogged. It turns out he is friends with a friend of mine who has trusted him for the last 10 years.
This man is someone you can trust. And like too. Pretty damn cool guy.

They worked on my car plenty of times when I lived in midtown. They do honest work and will give you the choice on whether you want to move forward with the repair. The owner is a nice guy and very approachable. I’ve never had an issue when they worked on my vehicles at this repair shop.

I have experienced the kind of atmosphere that gives me hope that honesty, quality, and superb service are not dead. My 99 Grand Prix had a major intake manifold problem that these guys fixed and I just had a new radiator installed, Despite being busy before a holiday weekend I got a call that the problem was the radiator. I had already resigned myself to a long weekend with a borrowed car and was sure that because my car was towed into the shop in the middle of the day.that.I might have to wait for three or four days. But to my pleasant surprise my
car was ready without any hassles or long delays and at a very FAIR price. This business is so easy to recommend.

I called to ask a question/​schedule a visit. The male that answered the phone cut me off and said he had «an important call on the other line». This is so awfully rude, all he had to do was ask me to please hold as soon as he answered the phone.
If you’re «important» this is a good place to go I suppose, but for us common folk– we should bring our business elsewhere.

What a find!
My check engine light came on and I had been loosing tons of coolant. I had a Jiffy Lube pull the code and it was for a leaky gasket head.
I took my 2001 Mustang to Paul’s to see what the extent of the damage was and what the repair would cost. They ran extensive diagnostics but only charged me for the initial hour of work that was on my quote. Mechanic friends of mine verified there is no way the work could have been finished in an hour. Paul’s, however, did not jack up the cost when they had to do a bit of extra work.
The guys here are super nice. As a woman, I always brace for dealing with mechanics. I believe these guys were straightforward and treated me like they would a guy.
Highly recommend this shop.

Nice guys. Had to schedule about a week in advance for an appointment – which isn’t a negative, in my opinion, as it signifies that they must be doing something right.
Got my oil changed and tires rotated/​brakes inspected. They called me mid-​service to politely suggest a new air filter (it had been about 7k miles, after all) and synthetic oil (because my sticker showed that was the last oil I used – plus, I prefer it). Essentially, they just wanted to properly re-​quote me and get the green light to do what needed to be done. Also, they documented that my brakes are «in very good condition front and rear» and will last at least another 2 years. They didn’t try to sell me on anything; my impression is therefore that their workmanship sells itself.

I take my car to Paul’s for two reasons: Honesty & Reliability. I know when I take my car here, it will be fixed in a reasonable amount of time and they won’t try to sell me on things that my car doesn’t need.
I have been known to take my car to the dealership from time to time for oil changes, but I end up paying more and leave with a list of things to fix. I take that list to Paul and am told which things are necessary and which are just nit-​picky things my car doesn’t need to run well.
I feel that Paul and his fellow mechanics treat me well, explain what work needs to be done, and I leave knowing a bit more about my car and the lingo (with additional help from NPR’s Car Talk, whose website help me find Paul’s in the first place).
Whenever my friends are looking for a new mechanic, I always recommend Paul’s because I trust the quality of their work and the honesty in their business practices.