Nielsen Property Managers

Terrible customer service. They definitely make you fill like your just another number and that they really don’t care about you. They charged me $ 30 for an application fee and denied me but the kick in the face was they already knew my application was denied but still had my girlfriend pay $ 30 separate. If I had known my application was denied I wouldn’t of spent another $ 30 for hers. But the rudeness of the agent is what really upset me the most. So be careful if your thinking of renting from them. Absolutely horrible customer service. Ugh, I’m still upset. I guess they never heard of the power of Unilocal.Don’t waste your time here.

I have been with Nielsen for over a year now and am VERY pleased with them. I’ve had a couple issues and they were all fixed within a day or two. The onsite mngr is super friendly and outside almost every morning sweeping the parking lot and middle walkway. Also Sarah and Alexia were beyond helpful during my move. They worked quickly with me and made sure i found the right apartment for the RIGHT price. I moved from San Francisco and have had to deal with nightmare Property Mngt and it was a relief to work with them. Having to drive back and forth from SF i thought was going to go a lot worse. Thanks Nielsen!

For the most part, i had a good experience at Nielsen. I loved how quick the application process took. I liked the option of doing a 6 month lease and after going to a month to month lease. When we had maintenance issues for the most part they were on top of it (our water heater went out early in the morning, and they replaced it within a couple hours). The grounds at the complex we were living in were well maintained and kept up. Also with regards to the deposit, my husband and I only were deducted just over $ 100 for cleaning. (We cleaned like crazy, but we were not worried about getting 100 taken out). Every property management company takes something out for cleaning regardless of how much you clean.
The only reason I did not give Nielsen 5 stars, is because of the individuals that work in the office. They were just not as friendly and processional as I thought you should be when working Face to face with people. They seem very uninterested in dealing with individuals and talked down to everyone. I thought it was just me being dramatic until my husband actually mentioned their treatment to me as well. I also saw them rolling their eyes at tenants that were giving their 30 days notice. I was also in their office when girl was interested in applying for an apartment and the front desk girl talked to her like the girl was an idiot. Also when we were signing the papers for Our townhouse, the girl that went over the agreement seemed very bored with us and just did not want to be there. I work in HR and recruiting and regardless of your mood or how difficult a person seems to be, you always treat them with respect, and I felt like they did not have respect for anyone who came
In to rent from them. for Fortunately, we did not have to deal with them too much and they were on top of the important things. Like Maintenance, application process, and move out process/​deposit.

Figured it was about time I review these guys. Over a year ago myself and my roommate were looking for somewhere to live downtown. We stumbled upon Nielsen and found a very reasonable 2 bedroom apartment in a great location.
First impression of this company was awful, like many other people have mentioned the two girls that work at the front desk are incredibly rude. I myself am a receptionist and am always aware of the fact that I am the first impression everyone gets when they call or walk through the doors.
Although we knew the receptionists were awful, we took the apartment anyways. Fast forward to the day we are signing or lease. One of the rude blonde girls takes us into an office and everything is going okay, until her cell phone rings. In the middle of signing our lease she answers her phone and proceeds to have a little conversation with her friend about a listing and then goes «Hey i’ll have to call you back I’m in the middle of signing a lease» I was beyond shocked. Why she even answered her phone or didn’t have it on silent is beyond me.
After that incident everything went fine, they answered our maintenance requests in a timely manner, until we get a notice on our door about a dog living in the apartment that had not been approved. Well my roommate put on our application that she had a dog yet these dumb dumbs never bothered to ask for a deposit!
There’s some more issues I’ve had with them but I’ve been trying to keep this review brief. One star because these idiots haven’t fired their awful receptionists yet and can’t comprehend that they are the first impression people get of their business.

I can honestly say this is the WORST management company I have rented from. Background disclosure: I myself have worked as a Property Manager for 7 years so on one side I am a bit understanding on another I know the standards that should be upheld; with that being said BUYER BEWARE! To start let’s focus on the move-​in process LORD HAVE MERCY! Grabbed the keys to check out the place first thing in the morning and to my surprise as I’m scoping out the place a random man pops out the bathroom. To say I was scarred beyond belief is an understatement! I screamed so loudly the man next door came running out. Nobody knew to tell me someone was replacing the flooring. Okay. I quickly jumped on my paperwork only to be denied based on roughly $ 204 income deficiency BLAH! Worked it out got approved YES! Next day Move-​In paperwork: Do not, I repeat DO NOT let them rush you through it! While I was grateful I got the place I wanted after a full week of going to their office and checking out keys the entire process to sign seemed rushed so you didn’t get a chance to actually READ what you were signing. NO MA’AM! That was a for sure red flag for me, but I just brushed it off, refused to sign things I knew I didn’t have to until AFTER I inspected the unit, etc. onto Move in day, the place was DIRTY as hell and I had a boatload of work orders day one. GREAT! The cleanliness was completely out of line but things like missing window screens, ac window unit out, mildew on the refer, water not connected to the tub, tub leaking, bathroom door that left you stuck inside, did I mention the floor wasn’t finished? Bottom line that place was NOT rent ready! Just ridiculous! I had to call code enforcement my first month to get some fire under them to fix things that should have been priority. Again things any reputable Management Company would take care of. Cue two months into my lease and I’m getting bit up… BED BUGS in my bedroom! To say I am devastated is an understatement. I can’t sleep I’m stressed, my $ 1200 bed was just purchased in Jan so I can’t just toss it. I am unclear if they were in the bedroom from the beginning as I frequently fall asleep on the sofa but at this point ACTION PLANS to get them OUT! I have now invested $ 300 since ⁸⁄₃₁ when the Pest Control confirmed BB and I feel like I am in this battle alone! After bagging all my possessions I JUST recently unboxed (heartbreak) PC sprayed my unit I kid you not less than 5 minutes to spray THERE IS NO WAY they thoroughly sprayed the entire place! NONE! At this point I am STUCK, SLEEPLESS, AND QUITE FRANKLY DEPRESSED! Even if I could somehow break my lease everything in my bedroom hell my home is potentially infested with BB! While I LOVE my place the Pest Control issue they are not adequately working to resolve is a major concern to not only my mental well being but my health. BB are not the only concern I killed what the PC confirmed was some type of water roach a lone random bug that came in looking for water… Okay… And now some other damn bugs coming in from the windows that I have no clue what they are. Not only is it in the apt but I also saw one in the hallway and in my doorway that died from the mountain of BB powder I have at the opening of my home. Overall I’m pissed, scared to sleep, bit up, going broke trying to contain the BB in the room I can no longer use, and annoyed they don’t see the urgency in fixing this before it spreads. I am very disappointed with this company overall and WOULD NOT RECOMMEND THEM! They do dominate the downtown rental market but they are just slightly above what I would consider slum lords! Additionally while they do accept CC pymt the charge is something crazy. I believe it’s a % of your rent, my charge was $ 27. I have paid online from my bank since reading they have an issue losing checks. I just want to live bug free in my expensive a&$ downtown apt! Did I mention this BB crap happened on the first day of my last semester of college?! I’m giving it two more weeks before I begin to look into code enforcement and other options. If you aren’t well versed in your rights as a tenant and choose to go through this company be sure to thoroughly read CA Landlord Tenant Rights!

I’ve rented through Nielsen for the past four years, and my girlfriend has rented through them for about seven total. When we started renting here together they were professional and accommodating. And they were always quick to send someone for maintenance concerns, which I loved! Quickly though (for me at least), things went downhill.
I moved into my second Nielsen apartment in 2012. Upon moving in we realized that a portion of the ceiling in our master bathroom was peeling off. They quickly sent someone out to fix it as usual. Leaving this apartment was a disaster though! I cleaned this apartment thoroughly, even going back over my roommate’s areas when he left. Not only did they keep my deposit from this apartment, they charged me for the repair to the damaged ceiling that had already existed when I moved in.
We moved into our third Nielsen apartment in the summer of 2014, and this has been the worst of it! I definitely will never rent through them again. The woman in the accounting department lost our rent payment (in the form of a cashiers check), after we accidentally left off the apartment number. Never before has this happened and having not expected this, I had thrown away my stub. The woman was rude, unconcerned, and unwilling to be helpful. There are only 12 units in my complex, and I think it would have been pretty easy to find something like this. As unfortunate as this was I brushed it off as our mistake by leaving off the apartment number and then not holding onto my stub. With both of us being students and having other bills on top of rent, having to quickly find another $ 800 was a stretch and put us behind to the point that we had to put in our 30 day notice as well as having to shut off our internet and miss out phone and credit card payments. Not to mention the afternoons we’ve now missed from work and classes to try to clean this all up, the short notice we had to give to our bosses and professors on several occasions, and having to start all over from the beginning pretty much.
It is now two weeks out from the date that I need to be out of the apartment and I came home to a notice on my door yesterday! Upon calling them, the woman in accounting tells me that they didn’t receive my rent payment! Again! They lost my rent payment again. And being that it was the 24^th day of the month, why am I just getting this information now? Additionally, this means that if they want me to pay it again (to stay, rather than be immediately evicted now that it’s this late in the month) and you add everything together I will have paid $ 3200 for a 500 sq.ft. apartment with uncontrollable mold for two months time. Not to mention, we got all the fees added to our total owed because of someone else’s irresponsibility with my money. (I kept my stub this time!)
It’s just me personally, but I don’t know anyone who enjoys throwing money away or having it handled irresponsibly.

I was interested in checking out some apartments I saw on their website so I called the office and spoke with Sarah (pretty sure that’s her name. The blonde receptionist in front). From that point I could tell this wasn’t going to be a very pleasant experience, she wasn’t at all inviting or excited about doing business.
I left work to go get the keys to view the places and met Sarah. She couldn’t have been more uninterested and I felt like I was bothering her by just getting keys. If the office manager (or whatever she is) is any reflection of Nielsen as a property management company, I want absolutely nothing to do with them.

Nielsen is less than appealing in regards to their business practices and proceedings.

I should have listened to the reviews here. First off, walking into the office, I wanted information. The girl at the front desk was like, «look at the paper over there.» No good afternoon, eye contact… nada! That should have been my clue. I don’t understand how this company works and as a potential client walking in, I would assume a little better customer service would be great. A week later I turned in my application. 7 business days have passed and I heard back nothing, so I called. The little girl working in the office (I have seen her unprofessional attire before with sleeveless tanks and tattoos with a short mini skirt showing her ovaries) was contradicting her own statements! First she said my current rental office was not responding in a timely manner and that was the issue. I said, so it would be nice to know that so I could look elsewhere, rather than me calling 7 days later to find this out. Then she said, «if there is an issue then you need to contact the rental office.» I said, «so you guys wait till you cash my check to tell me there is an issue…7 days later and then I need to contact them myself,. why not tell me that in the 24 – 48 hours period that I have been waiting.» She went on to say, she never said I should contact them! I was flabbergasted by her lack of memory! This office lacks professionalism and care that people are actually waiting to move into their new home. I wish them nothing but bad reviews and less clientele!

I’m kind of surprised to see so many low reviews, because I have lived 11 months here and had a very easy, pleasant experience. Everything has always gone smoothly. They respond quickly to fix problems (only minor issues like a clogged shower drain, etc). Admittedly, I am going to be moving for work in a month or two so I reserve the right to remove some stars if the move out or deposit refund goes poorly. But based on my experience this past year I can absolutely say that I would not hesitate to rent from Nielsen again! I have recommended Nielsen to employees moving here for work at my company.

Don’t believe all that you read about not getting your deposit back. My boyfriend and I deep cleaned out apartment and made it spotless and we were rewarded our full deposit. Nielsen has some problems but overall we were pleased with them.

HORID company! It’s the holiday, I have work and trying to pack to move and I have this property management calling and wanting to show my place?!! Really?!
Not to mention the staff. RUDE RUDE RUDE! They also drop the ball then try to blame you for their mishaps.
I won’t ever rent a place from them. I don’t care if the rent is a $ 1

I used to be a resident at 1415 G St. I LOVED it there! I moved to Rancho last year to be closer to my work, but I have been debating on moving back to the grid and I will ONLY move to a Nielsen Property. My main reason why is because of how awesome Chuck the property manager is. He was a super quick responder to any issues I or any other resident had. When I first moved in he made me feel welcomed and introduced me to the other residents. He also kept the place spotless. There were many days I would come home around 5pm and he would be vacuuming or some other chores. I would leave a few hours later and he was still at it, either outside sweeping, raking up leaves, or combating the ever present spiders in the corners. Overall, I had an amazing experience with Nielsen, and its wonderful employees like Chuck that will earn my business time and time again. Thanks, and I can’t wait until I move back.
Sincerely,
Nate Hanneman

Chalk up another vote for getting pennies back on your security deposit. I spend 2 days cleaning the place and during the initial walk through the lady said place looked good given the 3 years that I was there. Then when the check comes, I see that they deducted $ 150 for cleaning. Its a scam either by the management company or the cleaning company but either way you will lose.
Recommendation: don’t even bother trying to clean the place when moving out. They’ll charge you regardless.

The rental property where I live was taken over by Nielson Properties.
The previous property management was fantastic. Attentive, friendly, onsite, available, respectful and responsive (what I found out later from another tenant is that the christmas gift cards they would leave with each of us during the holiday season was not from the property owner, but from the property management, themselves.).
I will say that Nielson is none of these things. For example, when the property changed hands, the automatic payment schedule had not updated in a timely manner. Within in about five days, and likely within their legal rights, they issued me a very stern notice requesting payment and threatening eviction. I guess I just felt like a phone call would have been a nicer, friendlier way to handle that (maybe I was too conditioned to the previous management).
Another example– The rental is in need of several repairs and my requests have gone unanswered.
So, while they’re quick to toss around threats of evictions, I find that when I am in need of a justified request, I have little retaliation and little leverage to push back. If you’re not going to fix it, at least you could respond to tell me you’re not going to fix it. The silent treatment is so Charlie Chaplin era.

Some ppl complain about Nielsen and I am not seeing it… So this review is kinda Nielsen and Oak Hill townhouse Apts. No much that I have seen so far would make me say or write a negative comment about Nielsen mostly I have dealt with Sarah our on site manager and most of the other dealings I have had with Nielsen have been great all except one old repairman (probably time to retire for him anyway) I told him and said I didn’t love him to repair my stuff so he hasn’t been back they noted my account and only send other ppl instead. So far since I have first dealt with them they have been nothing but straight forward, always telling it like it is and being very helpful to myself and family.
They have great move in specials (I moved in on $ 500 deposit w/​first month free) what a special! ;) The Nielsen Property manager also knows people sometimes have a hard way to go and so their credit check and restrictions are not as tight as some other rental companies are.
Sarah the manager (on site) where I rented is very accommodating and fair if a issue comes up. She is open to ideas and thoughts on this property and listens to what someone has to say.
The unique thing about this management company is that they allow a person to bring their ID and $ 20 to the office to check out the keys to a rental that you are interested and that way you can go check out the rental you’re interested in without anyone breathing down your neck asking are you going to rent or not. It is nice to take your time to check out a rental on your own and how long you want.
I recently had a few money problems and was late with my rent Sarah was able to work out a deal so that I wasn’t evicted straight away and able to stay in my apt. without evictions or harassment, not sure that she does it for everyone if they have a legitimate problem or what but her doing it for me it shows she is human and truly cares for her renters.
Our rent is reasonable and we have a great little pool that is clean and we have an outback dog area that is great if you have a little dog (no cats) and pick up after them. We have a sidewalk that goes around our pool, in the evenings some of us walk around it with our dogs for some neighbor chatter and exercise. It is fun! Then across the street we have ARC college so if you attend that you won’t be late to class and won’t need a parking spot over at the school.
The parking here at our apts is tight one per vehicle per apt and the over flow parking is also for tenants first come first serve. That does cause a bit of pissy attitudes but Sarah has went above up and above what was required and tried to make it fair and easy to understand where to park. She numbered the spots for tenants and sent out messages that we all have numbers for spots and over flow if we have 2 vehicle apts then park at the over flow or off the property. Again trying to keep the peace and so far pretty much its working better.
So yes what I think of Nielsen and Sarah as property management is great they do a fair and super good job! If given the chance I would rent from them again. Those that have written bad or ugly reviews about them not being fair shame on you and did you ever think maybe if it all went sideways maybe a tiny bit was your own fault? Mayne just a little bit and we are all human so please remember that when you review anyone or any company for Unilocal… We are all human… so lets try to be kind… Thank you Stacey Edie and Family

A lot of the reviews are consistent with my experience with Nielson property managment.
Me and my boyfriend put in an application for one of their apartments. We were approved and came in to put down a deposit. We were told several times that we were able to put down a partial deposit. When we came to put the deposit down we made it very clear to the woman at the front that we were putting down $ 500.00. She said, «Okay». Then I asked her if we can pay the rest of the deposit on a later date she said that was fine. The next day I get a call saying I need to put the rest of the deposit down and that they do not do partial deposits. She had wrote down we payed $ 795 but we did not. Me and my boyfriend had to clock out of work early to come to the office to handle the situation.
So we go in there, with the rest of the money in hand, she says on your contract you were supposed to pay $ 795 and you only gave $ 500.00. My response was, «Yeah I know. That was the first thing I told you before I handed it to you. You said okay.» Then she says that was an admin error. The says well you signed a contract so you have to pay. I was like thats fine but could we get our key sooner and she said no originally and said yes later after going back and fourth. We give them the rest of the deposit and leave.
The next day they said they didnt want to give it to us anymore. Im assuming its because I pointed out the incompetence of the woman who filled out our paper work. Basically I did not get the apartment because they did not like me.
I do not understand how someone who handles money for a living doesn’t make sure it is the right amount. Especially if its larger amounts of money. She also contradicted everything that we asked her. How uninvolved do you have to be mentally to not pay attention to money or a conversation.
This is a blonde haired woman sitting in the very front. If you see her be careful. You should talk to her slowly and clearly because apparently she does not understand simple conversations. I also suggests repeating yourself to make sure there is not any confusion later.

Don’t expect any part of your cleaning deposit back
SITREP
Perhaps it just the way it is with property management companies, but after cleaning up my place for my move out, I didn’t get back any of my cleaning deposit.
THE SETUP
You will get an itemized list of a LOT of items they will unreasonably nickel & dime you for that should normally be covered under the wear & tear of normal usage.
For example, after living in a place for nine (9) years, they shouldn’t offset the entire replacement of carpeting against your deposit.
THE LOWDOWN
Don’t kill yourself on your exit from an apartment with this management company, because it won’t make a difference and you won’t see any of your cleaning deposit back.

I came here to check out apartments a year ago but found out that their listings were listed incorrectly. It says that animals up to 25 lbs were allowed in some buildings. That means to them cats only… They could’ve just listed cats only since there are very few cats that pass 25 lbs with the exception of very large Maine Coons, but they basically use that as a lure to get you in so they can try to show you some of their harder to rent slums. They tried to get me to look at some of their more dilapidated properties and already red flags went up in my head especially after I read some reviews and heard some bad feedback from friends.
The two blonde ladies running the office that day also seemed unintelligent and unable to find the right information about the pet policies in each building. Very inefficient pair that probably shouldn’t be scheduled to work together. All in all, I’m glad to have avoided this place. Lack of professionalism is always a key sign of business failure. But I can’t give them one star because I haven’t rented from them. Maybe the people I dealt with just lacked finesse compared to their other employees. All I can say is that they have a small percentage of well kept buildings versus a much larger percentage of really big eye sores in midtown.

I’ve never rented from Nielsen but I find it very accommodating to be able to throw down a $ 20, show my ID, fill out a form to borrow keys for listings they have to take a look at. It’s nice to be able to just take the keys and check it out on my own time instead of making appointments.
You return the keys and get your $ 20 back.