Niello MINI

This review is for the service department and overall experience I have had multiple times at this dealership. First off, every time I go into this dealership I am always immediately greeted by friendly faces asking how they can help! :) I purchased my mini down in the bay area a year ago because my previous Mercedes broke down and I was in a bind. I live up here now and always take my car in for service at Niello Mini. I have never received such incredible customer service from everyone there. I was never treated this well at any of the Mercedes dealerships! My experience when I purchased was car was no pressure and stress free and most of all quick! My next mini will be purchased here at Niello Mini and I will always continue to come here for service. I have been taken care of by Robert Daniel several times and each time he is amazing! He truly goes above and beyond to accommodate my needs, knowing I am a busy realtor that needs a car at all times. :) Katy Haltom, the service coordinator has been phenomenal as well, making sure there is always a loaner car ready for me on last minute notice and she is always so friendly. Alyssa Maylan always answers the phone with such a pleasant voice and has always been wonderful helping me with my invoices and purchasing accessories. These three individuals are the epitome of customer service and I am so thankful for all of them! Thank you Niello Mini for your outstanding service, please thank your employees for me! –Jenny C. Roseville, California

Really great experience. Jason Anders helped me get the car I wanted at the price I wanted. I really couldn’t have asked for more from a dealership. I originally went to the concord mini dealer, which was closer to me, but just felt a bit intimidating. Niello, however was the complete opposite and welcoming, Thanks so much guys!

Please read this before going to the Sacramento Niello MINI. I really don’t want happened to me to happen to anyone else. Worst customer service ever.
4÷23÷2016 I went to purchase my second MINI which is 2016 MINI Countryman JCW for my girlfriend because I have a 2012 MINI cooper R56S, and I love it, I know that they have a good service before, so I decided to buy another from Sacramento Niello MINI. However, when I went there to purchase the car, everything looks great at first, but later, I read the contract very carefully, I found out that they miscalculated the tax, we paid extra hundred bucks. Luckily, they refund me back, so always remember to look closely to the contract and numbers because the finance manager Jermaine was so passive-​aggressive, and he likes to play numbers tricks to the customer.
After I purchased the car I noticed there are some white spots on the car before we take the car home. I asked one of the employees about it, he said that the spots are water spots because the car was just being washed. It was at 9pm, and we trusted this dealership, so we have no doubts. We went home happily and satisfied. A few days later I hand wash the car, and found out the «Water Spots» are something else all over the car. We took the car to Caliber Collision and Cooks Collision to let them check/​inspect the car. They said the spots are «Paint Delimitation or burned painted». We were so shocked to hear this, because it is a brand new car, so next day (5÷7÷2016) we took the car back to the dealership and told them what happened. They said we have to wait for the factory Rap. to come and inspect the car in order to know what to do next. We trusted them, so we waited until the factory Rap. come. By the time he came to the dealership, it is already pass two weeks of purchasing time. After factory Rep. inspected the car, dealer told me that it is paint delimitation, so it is factory defected. They only provided two options to us.
1619 Viewed paint with western regional rep for MINI USA offered 2 options.
1. Maintenance program upgrade to 6YR 100K package.
or
2. Get two competitive estimates from collision center for repair to be reviewed by MINI USA.
We don’t like either of these options, so we talked to the general manager, Matt Ryan, to tried to see if we have more options. He was so rude, and didn’t want to negotiate at all. His careless attitude makes us hurt and break the trust foundation we have with Sacramento Niello MINI. Since we don’t trust them anymore. Once the car is being purchased, they cannot buy back. All they can do is to repurchase the car as a Used car (I bought this car not even three weeks). we told this to our friend who works at the dealership. He told us that once you buy the car, you can return the car within two weeks. By then, we realized Sacramento Niello MINI is not honest to their customer. They let us wait couple of weeks to tell us it is paint delimitation, so the return option it’s not the option to us, no matter what happens, we have to stick with this factory defected car.
What really annoys me is how come they don’t know this car’s paint is delaminating and it is vehicle defects. From what I know, they only have 4 MINI Countryman JCW. I got the last one with paint delaminating and high millage (close to 300 miles). They said the reason why they have high millage is because of the test drive. I really feel that Sacramento Niello MINI is Dishonest, and provides Poor after-​sale service. I had a horrible experience with this dealership, and I would never suggest to do any business with them.

This is my second posting because the first was deleted at the request of this business. I can only assume because I mentioned another dealership, so I will be very clear and only discuss the Sacramento Mini Dealership and Auto Repair Services.
Bottom line is they BROKE something while putting my car back together and tried to act like it was something I was responsible for… !!
Also, they said I needed new brakes, the quote they gave me was extremely high and my brother told me to call them back and tell them NO. The next wknd when I took it to get brakes done, the mechanic said why did you bring me your car??? You do NOT need brakes! Then he noticed that the brake fluid cap was missing from my car and it was wedged all the way down where he could not get it. He told me to go back to MINI and tell them to fix it.
I spoke to service manager who ordered it to be fixed and offered me a $ 100 gift certificate to try them again to regain confidence. I took it for an oil change and a week later my car almost broke down on the bridge. BAD spark plugs at only 60K. but most importantly when the mechanic checked my car over, he noticed that I didn’t have any washer fluid and that my tires where low (only after 1 week of having an oil change!). whomever did my oil change obviously didn’t check these things…
I have completely LOST CONFIDENCE in this place. DO NOT TAKE YOUR CAR HERE !!!

Still loving Niello MINI! Hans and Cha in the service department are super friendly & helpful, and Kevin & the rest of the staff as well! Just a fun and pleasant experience coming here all around!

I just purchased a fabulous Mini from this fantastic dealership! So impressed with the laid back feel. Our sales person «Creed» (cool name right? Must be German) was a cool as it gets, no pressure to buy just have a great experience. He was funny, so very knowledgeable and all around a great guy! Best car buying experience ever!!! Ps. I freaking love my new car!

Three weeks ago my husband and I decided «test drive» my dream car, a Mini S Cooper Convertible. We were greeted by Luis who was really laid back with a no pressure attitude. We told him that we were just looking to test drive a mini convertible with the intentions of purchasing in a month. Luis was kind to let me test drive a cream mini s convertible. To make the long story short, Luis kindly explained the features of the car and was so knowledgeable. What i loved the most was he listened to my needs, understand my concerns of buying a car, and really the took the time to understand why buying a second car was essential for my husband and I. We ended up purchasing my car that next day!!!
Overall the customer service was amazing! My husband and I never had a stress free experience purchasing a car! Jermaine the finance manager was very helpful in making our car budget fit our finances! They really worked hard for us to get the rates we wanted! Stress free, no hassle. The store manager was fantastic too and did everything to make my dreams of owning a convertible come true!
I am a happy owner of my dream car!

There’s no finer automobile dealership on the planet! Best car buying experience I’ve ever had! Kevin Powell is incredibly knowledgeable and pleasant to deal with. I had my first service done this week and was taken care of by Hans Dense, my Service Adviser. Talk about excellent no nonsense service, Niello’s is at the very top of the pile. They had me in and out in record time and I was able to return to Eureka the same day.

I just turned in my 3^rd MIni for my 4^th. I have had 3 minis from Niello and 1 from another dealership. I ALWAYS return to Niello because of the people who work there and the service that they provide.
We had a few issues with the car that they found for me that they brought over from another dealership. When it arrived it did not have the wheels that I was expecting. Creed, Kevin, and Alonzo kicked into high gear and did what they do best, service their customers with above and beyond service. They truly cared that I got the car of my dreams and they did not disappoint.
I Highly recommend Niello Mini for not only purchasing your car but servicing it as well. The entire team at Niello knows what it means to deliver honest genuine service because they are all honest and genuine good people.

Great Car Buying Experience! A+
We recently bought a certified used Mini from Niello Mini and we couldn’t be happier with our purchase! Luis, our sales guy was fantastic. He was extremely accommodating to our schedule and made the buying process a breeze. We received truly exceptional service. Luis was very easy going and genuine… not pushy at all. The Finance specialist, Jermaine, was professional and made sure we were well taken care of. In fact, everyone at Niello Mini gave us great customer service. The showroom is beautiful and overall it was a great car buying experience. Oh! and we love our new car!

First off I just want to say that I don’t know a lot about cars but I do know a lot about good service. After all my primary job in the military was customer service. Customer service is always the most important thing to me and here at Niello Mini they really do take care you. I was so happy with «James» and his willingness to make me a satisfied customer. Not to mention my dude «Joe» the technician, he’s always so friendly and knows how to put a smile on you face. «Cha» is so knowledgeable and good at what he does. Last but certainly not least, good O’l «Hans»; he once replace a fuse for me even though that’s not his job. The Niello Mini team here is an outstanding family and they always work as quickly as possible to get the job done right!
–Semper Fidelis

I have never been treated as well or taken better care of by a business than when I went to Niello MINI! The customer service was phenomenal! Matt Ryan, the GM, is absolutely amazing, and worked with me to get a new MINI. Kristen Long was equally as amazing helping me pick out my new MINI, and making sure everything was a-​okay! I would highly recommend buying your next MINI at Niello MINI!

Once again, top notch service! I just wanted to take a moment to say how awesome the team at NEILLO MINI is. If you have questions, or your car needs service, this is the place to see!
The advisors (Cha, Klynt and receptionist Alyssa) go over and above their call of duty. Once you leave your baby (MINI) with them, have confidence it will be taken care of. I can’t thank them enough. Bravo!

They are phenomenal!!! I have used them to service my mini since 2012. Recently however due to the fact that I moved to a new location, I took my car into another «local» shop. Although they were extremely helpful, they told me to do a whole bunch of «extra» stuff I did not need. Took my car back to Niello, where they checked every single thing that the other shop had asked me to do, and advised me that none of the services requested by the other shop was necessary. They saved me a ton of money & I will NEVER take my car anywhere else! Their service is fantastic! They treat me like a family member! I feel welcomed from the moment I step inside! My service person is Robert & he is absolutely the best!!! He takes the time to explain everything & makes sure I not only understand everything, but feel comfortable with everything :)
Thank you Mini Niello for taking care of me so well :) I highly recommend them to everyone & will never take my car anywhere, but them :)

I ordered a MINI CooperS from overseas & it arrived earlier than expected. Everybody (Jason, Craig, etc…) was great. Jason kept me informed and was responsive. Everybody at dealer I encountered was friendly, helpful, professional & willing to make the purchase work. Slight snag re: payment method but we worked through it easily.

I’ve purchased 2 minis here!!! Both countrymans. Both great cars. (I moved from a base model to an upgrades S model). They truly do treat their customers like BMW clients. They’re always kind, professional, and go above and beyond. Services etc can be pricy but what dealer isn’t? I actually look forward to stopping in!

One of the best car buying experiences ever. Creed Cate is the guy you want when purchasing a new Mini Cooper. First, he’s super nice, friendly & puts you at ease. Second, he’s very knowledgeable and is able to answer EVERY question regarding the vehicle you are looking at. Finally, he spends as much as time needed for you to feel comfortable with the car & how everything works before you drive off the lot.

I just bought a 2015 Mini here and couldn’t be happier with my awesome car or this easy car buying experience. Creed Cate was great in helping me to find the right car, and I would highly recommend him to anyone interested in purchasing a Mini. 5 stars for Creed and Niello Mini!

I purchased a 2006 MINI Cooper S there two days ago. The overall experience was great… Kevin Powell was the one who helped me out. I brought along my wild 2 year old for this experience, and he was nice enough to keep her amused with coloring books, MINI toy cars and the best bribery tool of all for a 2 year old… candy! I was in and out of the dealership in about an hour and a half which is near record time, based on past experiences at other dealerships. Not to mention, the dealership itself is very state of the art and gallery like. Very pretty! I look forward to joining the MINI community!

Caution don’t go here…
If you own a used Mini I would not go here to have it serviced I just recently purchased a used 08 Mini my heater was not working correctly so I called they said they could do a diagnostic for $ 80 so I took it in they called me a couple hours later and said they couldn’t find the problem but if I want to pay $ 1000 they probably could find the problem but that my repairs were probably going to run in the high $ 3000 and they had found over $ 8000 of repairs… I picked my car up and I paid $ 80 (for nothing considering they didn’t even diagnose the problem that I went there for) I was looking at the repairs that they told me I needed I would say 90% of them were cosmetic I was completely put off so I called another mechanic thank god for A&B German car care they were able to repair my heater for $ 150

The good: I got a good deal on a trade-​in vehicle that was sold at this dealership. Eddie, my sales guy, was fantastic. Very easy-​going, honest, and personable.
The bad:
Once we had agreed on a sales price, we were led to Jermaine in the finance department. Jermaine was dishonest and passive-​aggressive in trying to sell us a car loan and an extended warranty.
We had read on consumer reports that extended warranties are usually a bad deal, so we declined Jermaine’s offer for an extended warranty. He responded in a offended tone, «OK, if you want to trust the internet instead of me.» When he made a slightly better offer for an extended warranty, he said «If you don’t want to save any money, it’s your choice.» We knew from consumer reports that an extended warranty for $ 1.7k doesn’t save us money on a reliable vehicle, so unless Jermaine didn’t know that his extended warranty would not save us money in all likelihood, he was lying to us.
When we wanted to read the fine print of the sales contract as this was our first car purchase at a dealership, he moved around in his chair impatiently. When we were done, he didn’t thank us for our time or even said good-​bye to us.
I think it’s OK that dealerships try to make some extra money by offering extended warranties, but I don’t think it’s OK if they get passive-​aggressive and dishonest about pressuring the informed buyer into buying products they don’t need.
*update ⁹⁄₂₂
The sales manager Jerry gave me a phone call to sincerely apologize for what happened and describe how they hope to improve. Even though I might have caught Jermaine on a bad day, they seem like they are one of the better dealerships out there and try to improve based on customer feedback.