Monte Bello Apartments

Monte bello is horribly run so do not be deceived by the nice scenery and the upgraded apartments. My wife and I lived here one year and every time went to go into the office there are new employees and all just as stupid as the ones before. With the exception of Jaime He is wonderful and will work with you on anything you need. Also the new «look» on the outside is just plastic covering the molding rotting wood. The office closes down whenever they want paying no mind they have business hours. Website to pay rent is always down and up just in time to put a 2 day late payment notice on your door. Non covered parking is also terrible because the guys doing the remodel seem to need 60 parking spots to put there crap. Make sure your home by 6 or you won’t find a non covered spot to park in. So be warned it may «look nice» but believe me for $ 1120 to $ 1500 you can find something just as nice if not nicer with better management and employees with the exception of a few of the maintenance guys who are pretty good.

I have never written a Unilocal review before, but I wanted to make people aware of my experience at this complex.
My husband and I moved here as our first apartment together. We took multiple tours and were excited how nice the remodeled interiors were. However, once we moved in, our experience was less than stellar.
On their website, they stated they had a 24 hour fitness center, which is one of the reasons we chose this complex. Come to find out, after waking up in the morning to find the gym door locked multiple times, the gym is not 24 hours. False advertising???
The black-​painted parking spot numbers in combination with the poor lighting makes it nearly impossible to see the numbers at night. Once, I accidentally parked in the wrong spot for this very reason (I thought I had parked in my spot ending in the number 8, but I parked in the parking spot 2 away from mine ending in the number 6 on accident) and came down in the morning to find my car gone. After panicking and running to the office, they said it had been towed. FROM WHERE I LIVE. I had to pay hundreds of dollars to get it back, and they refused to help cover the cost and said they had plans to put in a better lighting system in the future.
The staff in the leasing office is very inconsistent; we have seen high amounts of turnover in the leasing staff, and we only lived there for 1 year. I think there may be 1 person left that was there when we first moved in. In addition, there is a huge lack of communication between the staff. We will talk to one person, and they will forget to address our request, or we will go back and someone will tell us something different.
It is 2 days before our lease is up and after multiple phone calls and messages left trying to schedule our walk through appointment, we have yet to hear back from someone to set up our walk through.
Also, I went online to pay the rent for the last 5 days of our lease, and they are trying to charge us a full month’s rent, which we will not be paying.
I will say the maintenance guys are all very friendly, knowledgeable, and responsive to maintenance requests.
I have lived at other apartment complexes with excellent leasing agents and customer service, so I was shocked and thoroughly disappointed with the experience I had here, expecting it would be similar to my previous experiences.
There are probably more issues that I have with this complex that I am forgetting to mention.
Are the interiors of the apartments nice and is it nice to have an in-​unit washer-​dryer? Yes.
But in my opinion, based on my experience detailed above, you should look elsewhere to rent.

«woo hoo» brand new double paned windows and doors installed for my building, exterior renovation came right on time. #energyeffecient, #niceupdatedlook #lessstreetnoise

The complex is nice to look at, and they are remodeling again. But beware, you will NOT get your deposit back. Out of $ 1,000 I got $ 79 back. They charged outrageous cleaning flees, which it didn’t need heavy cleaning since I used an entire week to clean. They charge every little thing you can think of.
The leasing agent Jamie is wonderful, and every experience was pleasant with him. But don’t expect any money back from your deposit.

Enjoyed living here very much. Just beware, You will not get your deposit back. We stayed 6 months and left our unit impeccable after having it thoroughly cleaned. We treated everything with TLC knowing we wouldn’t stay long. Never hung any photos or had any heavy furniture. We got back $ 15 of our $ 450 deposit. Not cool. Most of the charges were for «cleaning» and to replace the cheap laminate flooring (speaking of which, they may have unsafe levels of formaldehyde — known carcinogen. Know more:
).

Front office treats their tenants with no respect. Multiple maintenance complaints with my apartment, never gets fixed. Car gets broken into pretty frequently. Stay away

Sad to leave, after 8 long years. But needed a bigger space. Never had any complaints! Things were fix upon request in a timely manner. Maintenance staff was always prompt and courteous. Rental office staff (Matt, Jaime and Erica) were always friendly, cheerful and great to deal with. Location was great. Gym and pool area was always kept clean. Like the fact that it’s gated in and out. Overall a nice quiet complex with great neighbors. Very pet friendly. Would highly recommend!

One star for the leasing agent Jaime. He’s wonderful. Everything else is horribly, terribly, mind-​blowingly AWFUL.
Do not move in here. I lived here for a year and it was the worst experience ever. Mind you, google the MURDER that happened here where a man was shot to death by his own son in November 2012. After moving in my son was having some indescribable, weird experiences. It became really spooky and when we asked the management about it, they denied anything happening in the complex and said that if it happened more than 3 years ago, they are no longer under obligation to report it to the tenants. That being said, we did our own research and found out about the murder that happened in the same damn complex! All we said was «WOW.» The murder was recent and we were lied to. Needless to say, the trust was broken, and so was everything else in the apartment.
The counters and cupboards are old and look nothing like the model apartment. The carpets were raggety and carried a stench of mildew. Washers and dryers broke frequently, and sketchy people roamed the complex day and night. The driveway was invariably slim and could not fit two cars. Parking in front of the mailboxes was very limited and small. It was a struggle everytime to get out. Be prepared to walk a mile to your car. It’s lots of fun carrying groceries home a mile away (sarcasm). They are pet friendly, which was awesome, but dog feces spanned the green lawns everywhere. Watch where you step. Management does not care about their clients. Take your hard earned money somewhere else. Poor Jaime, the leasing agent, did all the work. The only work the other two staff was lift their fingers to put food in their mouths. They could be heard gossiping and laughing, but not once during my year there did I ever see them help poor Jaime out.
You’ve been warned. Stay away.

One of the cheaper apartments near CSUS. Check this place out if you are looking to rent. Others complain about this place being old and break ins, but it isnt really a big problem considering the price you are paying. Good sized gym and pool.
It does get loud here in the summers when everyone opens their windows at night. fyi

I lived here for just a few months. I never had any issues with anything. The apartments are all pretty quiet, the design adds to the feeling of privacy. The landscape was pretty, plush and green. The staff was always helpful and friendly.
The only downside is the apartments are a little on the older side, but mine was in decent shape just couldve usedn some freshing up, in the kitchen particularly. I had a one bedroom with two bathroom and a huge walk in closet and pretty decent balcony. I liked it.
I never heard of our saw any theft or vandalism.

For me, NOTHING BEATS THE PALMS APARTMENTS. and I’m sure no one can beat their expensive ass prices too. But that’s only because their pools and gym are the shit! Their gym is well equipped and their pools are done very pretty complete with a big hot tub and waterfall and surrounded by palm trees. But anyway, back to Monte Bello.
The model apartments are not the apartment you’ll be moving into. The floor plans are the same but the amenities that will come with your apartment are OLD!
I mean they’re ancient. They won’t replace it until they are broken. But aside from that, (If you can learn to look past that) the apartment complex is good. It’s located about a mile away from the light rail station and of course the complex is gated.
Another cool thing about this apartment complex is that it comes with washer and dryer. The maintenance guys are cool and easy to talk to. Place looks well taken care off. If you have problems with the apartment (WHICH YOU WILL FACE IN EVERY DAMN APT COMPLEX) just turn in a report and they will fix it.
The only downside to this complex is their gym sucks! It comes with 1 treadmill, 1 elepticals, 1 bicyle, 2 upper body weight contraptions, and 1 lower body weight contraption. — LOL!
The pool suck ass! Their parking lot sucks ass even more. If you have a big car, good luck backing up and maneuvering because the lot is skinny.
Honestly, I like the place because it’s peaceful.

Monte Bello Apartments actually deserve more like 2.5 stars, but they get 2 since they definitely don’t deserve 3. Where do I even begin?
Exactly one week after moving into these apartments, my car got broken into and my stereo and designer sunglasses were stolen. Why did this happen? 1) I live in Sac. 2) Although these apartments are located in a gated community, my gate card didn’t work so I had to park on the street (adjacent to my apartment unit, mind you). 3) Even though I had taken my faceplate off, I left it in my glove compartment. Yeah, stupid me. However, my boyfriend witnessed other cars parked INSIDE the gated parking lot with broken windows, so I assume it wouldn’t have made that big of a difference anyway. Furthermore, when we told management about my car being broken into, she replied with a remorseful, «do you have renter’s insurance?» Umm, no… I’ve only lived here for a week for crying aloud! I hadn’t even finished unpacking yet.
Other problems:
The model unit they showed us did not look anything like the actual apartment we moved into. Everything was old and dingy and scuffed or stained. Our front door knob had problems: the maintenance guy «fixed» it the first day we moved in…6 months later my boyfriend got locked out and I locked in. We had to unhinge the door ourselves and fix it. My boyfriend found out that another tenant’s apatment had been broken into, so he had maintenance put a new doorknob on his front door only to find out that the laundry key (that EVERY tenant has) unlocked the new knob. The shelves in my walk-​in closet are hanging by a (very loose) nail – literally. The doors to my boyfriend’s closet are barely hanging on. My boyfriend’s toilet runs EVERY single time he flushes it. I had to open the tank to my toilet once – let me tell you, I nearly vomited on myself looking in there (not to mention the pungent smell I had to endure). The mini-​blinds in every room are flimsy. The ONE laundry card machine they have, which every one must load their $ on to use the laundry machines, has been broken for days at a time AND of course, they do not bother to notify the tenants. The «fitness center» had all of the equipment removed for MONTHS due to remodeling. Management patrolled the parking lot and put warning stickers on cars that had expired registration – my boyfriend’s car got stickered (he forgot to put his new registration sticker on) and now has half of a bright orange sticker stuck on his window that he’s going to have to scrape off with a razor – I personally don’t understand what their interest is in our cars. Parking spaces are included in our rent regardless if we have registration or not. Besides, why don’t they use their time to catch people stealing people’s car stereos or fix up the apartments? There is only one FUNCTIONAL gate to enter/​exit. There is absolutely no extra storage space – no coat closet, no linen closet, no drawers or medicine cabinet in the bathrooms – and hardly any counter space in the kitchen. The cabinets in the kitchen have shelves that are too high for me to reach beyond the first shelf, so the second and third shelves are useless.
Why did I even give them 2(.5) stars then? Well, to be honest, management and maintenance are all actually nice. Aside from things being old, everything is functional and maintenance is prompt. The apartment landscaping is pretty. The rent is cheap ($ 855 for a 2 bedroom, 2 bath, fairly spacious apartment) and close to my work and my boyfriend’s school so we don’t have to deal with a whole lot of traffic. They allow pets. The other tenants are fairly quiet and friendly, except for a few crazies that come and go. I’ve seen A LOT worse in Sacramento. Most of our problems occured when we first moved in – things have settled a bit now. If you’re a prospective tenant, I recommend asking management to see the vacant apartment as well as the model (if they say no for whatever reason, try checking it out on your own – chances are the door will be unlocked anyway!) so you’re not in as much shock as I was when I first moved in.