Midas

The staff here are wonderful and I highly recommend this shop! I was on the verge of tears as I discovered my car had no power. When it comes to car repair, I always think of the worst case scenario and often times don’t trust mechanics.
Mark and his staff were more than happy to help me on a Saturday. Coming to visit from SF, I had to get back on the road home that day. They diagnosed and discussed everything and gave me recommendations the repairs now and repairs for the future.
It record time, everything was complete. I’m mentioning this because I know the tech ate his lunch fast and went back to work. I appreciate the dedication to ensure superior customer service. I hope they don’t think it goes unrecognized!
Thank you Mark and the whole team!

This review is for work done about 2 years ago. Had brake pads and rotors changed on the front of a 2004 Honda Accord. The price tag was hard to swallow as it was at the time, but I had to get it done, so I did. Here I am a couple of years later, and getting ready to do the same work again. Anyhow, I’ll keep the long story short, don’t buy into their «lifetime» brake pads. They are apparently so hard they just eat the rotors away, so sure, I can go and they’ll put new pads on for free, but I have to pay for the rotors again… So… hopefully you’re following the chain here… Free «lifetime» brake pads, pay for rotors, pads eat rotors, come back in a couple years, free «lifetime» pads, pay for the rotors they eat up, come back in a couple of year… get my drift? My understanding is it’s a common issue with these chain places that do «lifetime» brake pad jobs, but now and I know, and you do to, and knowing is half the battle. So we can avoid the same mistake, and GI Joe can be proud of us.

Mark is rude and accuse me of emptying out my own oil after Oil change because they didn’t put oil in my car. Rude jerks don’t come here

This was the absolute worse establishment I’ve ever been to. I have never written a review before because I don’t like to talk poorly about anyone or business but this place went to far. I went in over a month ago to get a basic oil change and I walked in and I get this big wiff of cigarettes and urinal cakes so already I’m a little hesitant but it’s a mechanic shop so no big deal. Then I walked up to the counter and I’m standing there looking at this guy watching YouTube videos right in front of me until I politely said «hello?» He replies with «what’s up»? About 10 seconds later when he finally took his eyes off his screen and looked at me I asked «can you guys give my truck an oil change»? And he says yeah fill this out as he slid a clip board to me and grabbed my keys. I was so close to calling it off right there and taking my business else where but I thought maybe the mechanics aren’t as bad and I’m here so whatever but i was still pretty skeptical so I walked into the garage just to watch them and make sure they did everything right. The mechanics were pretty cool so we made small talk for a while but one guy kept trying to get me to wait inside and I didn’t really like that so I stayed. Everything was done so I jump in my truck and drove home and everything I touched from the door handles to the seat to the steering wheel were caked in oil so spent some time at home cleaning that up. A couple days later I see under my truck some oil and knowing my truck has never leaked a drop of oil before I assumed Midas forgot to tighten something down or something so I drove it back and they said they’d look at it and when they did they just denied it being their fault. I was pretty frustrated at this point point but I let it slide, and then a couple days later my «change your oil» light and «service engine soon» light turned on both of which I’ve never seen before. About a week later I bring it back and at this point I was pissed so I walk in and the so called «manager» with no teeth and lame mo hawk doesn’t greet me… Again and so I said hey so now my trucks leaking and my engine lights are on, can you do something about this? He looks at me and in a very rood tone says” I can’t right now! «and I just left… The owner Mark Tannenbaum is a good guy, I grew up neighbors with him which is why I was so surprised to see he had such losers working for him.

First and last time here. The only reason we even considered Midas was because the place next door was closed. The person in the front was rude and unfriendly and they did not note the tire pressure or any other car condition notes. Horrible, should have read the reviews.

What a horrendous company to work with! The technicians simply can’t install brakes correctly, supervisors aren’t capable of making decisions on their own, and the owner is rude and has horrible customer service.
We had our rotors machined and new brakes installed at Midas Sacramento. After a few months they were making a loud noise. Upon returning to Midas Sacramento to have them inspected, Midas checked their own work, insisted that nothing was wrong with the brakes and claimed it must be something else. Feeling strongly that the brakes were the issue, we took our SUV to a 3^rd party mechanic for inspection who determined that the brakes were, in fact, installed incorrectly. There is a specific inside pad and specific outside pad, however both inside pads were installed on one side of the vehicle and both outside pads were installed on the other side of the vehicle. As a result of the forced installation, the rotors needed to be repaired as well. When we called the owner at Midas Sacramento with this information, he insisted this isn’t possible because both brake pads are the same, that there are mounting clips that prevent such backwards installations from occurring and he implied our 3^rd party mechanic didn’t know what he was talking about. He insisted that their evaluation was correct and that there must be another cause.
Despite the arrogance of the owner and the lack of trying to identify the issue, we still attempted to work with Sacramento and return for another evaluation. After multiple unsuccessful attempts because they were too busy to fit us in or didn’t have a transportation vehicle available when we arrived, we decided we would continue with Midas in Elk Grove. When Sacramento found out that we wouldn’t change our work schedule to accommodate their schedule, they asked why not (which wasn’t any of their business) and they accused us of not taking it serious enough to be of concern.
We informed Midas Elk Grove the brakes were making noise, but wanted an independent evaluation so we didn’t tell them why we believed it was making the noise. Upon inspection, Elk Grove also determined that the brake pads were specific to the inside and outside and they were installed incorrectly. Elk Grove even went out of their way to order an additional set of pads to confirm. Upon the inspection results from Elk Grove, which matched the finding of the 3^rd party mechanic, we called back Sacramento to get the repairs authorized. The supervisor on duty would not authorize the repair or payment to Elk Grove, denied that it was possible to install them backwards, could not come up with a solution to fix the problem and the owner would not return our calls. To avoid duplicate out of pocket expense from Elk Grove, we had to return the brakes to the original «defective» condition.
At this point the Midas Elk Grove owner was doing absolutely everything he could to get authorization of the repair, but Sacramento simply would not respond to him. When Elk Grove did finally receive a response, they were offered a measly $ 40 for their service if they replaced our brakes. Where Sacramento really became shady is when we received an unsolicited call from Midas Arden offering to repair the issue at no charge. Neither us nor Elk Grove contacted Arden yet they had our personal number and said they would make the necessary corrections at no charge. Yet they didn’t know what the required changes were. Infuriated that Sacramento would not work with Elk Grove or us, at this point we accused Sacramento to be working with Arden and that Ardens findings would likely just match what Sacramento told them to find. We then informed Sacramento that they may (a) fully refund us, (b) authorize Elk Grove to make the repair no charge to us, or © that we will be meeting in court to resolve the issue. Following this point, we no longer heard back from the Sacramento owner.
At no fault to Elk Grove who did everything in their power to get authorization to repair the work, they could not get a response and it put the repair on hold. It was at this point that we continuously called the Customer Service line who admitted they had no course of action, no direct phone numbers to contact management and that they were simply a call center. After much convincing, the call center final gave up a phone number to the Customer Relations Department at the Midas Headquarters.
Upon contacting the Midas Headquarters, they were shocked to hear the story, apologetic for the lack of customer service provided by Sacramento and they too attempted to contact the District Manager. Hours after no response from the District Manager, the Midas Headquarters made the executive decision to replace our brakes at the location of our choice at no charge to us. We arranged for Elk Grove to make the repair, they got us in quickly without issue, they replaced our brakes and re-​machined our rotors without delay and we have not had an issue since.

I had had my front brakes done at a Midas in Berkeley a year before which was great. I decided to get my rear breaks done. After deciding to go to this Midas on 16^th street in Sacramento to get the drum brakes put on it took me four trips back there for them to adjust them so they weren’t locking up. I would be driving and push on the breaks to slow down and they would lock up causing me to skid almost hitting cars in front of me. Not once after all my trips there taking time off work so they could fix something they should have got right the first time did they ever apologize for the inconvenience. When I asked Mark the owner what he could do for me because of all the trouble and time it took, he said all I can do is give you a free oil change…$ 30 free for four days taking time off work. Not sure that’s fair. When I came back to redeem my oil change the guy who was working gave me attitude and mean mugged me the whole time I was there because I had a free oil change. The lack of professional and skill at this Midas should be evaluated and I would think twice about letting anyone there work on your car. I am now back at Berkeley Midas where they are having to fix Sacramento’s problem. They are acting professional and apologizing for me having to come back. Unlike 16^th street sacramento. The problem was my emergency break which I asked about the last time I was there and the guy who was working told me it was fine… Not broken. The people at Midas Berkeley fixed it right up.

Worst place, really the worst customer service. I’m never coming back to any midas. I should had read the reviews before taking my car for just a simple oil change. My car has the check engine on but they didn’t even bother to check or offer me to check what’s wrong with my car. Just bad service all around.

The guys were nice. I went in thinking I was going to have to fight for not paying for additional services they wanted to do on my car, but they gave me my options and asked what I wanted to pay for. They weren’t pushy and the work was done pretty quick.

I would have to say that I definitely know something is wrong with my car they told me the otherwise which bothers me cause usually it’s the other way around. And then they found something else wrong with cost 300 bucks which didn’t fix the problem. But I seriously no there is something wrong well I thought that was weird… lol

I was really impressed with the service here. I went in for a bunch of fairly minor things: new wiper blades, tire balancing (vibrating at high speeds), check my brakes (it was taking me longer to brake than usual). My car had almost 70k miles on it, and I hadn’t brought it in for any real maintenance since around 30,000. They said my air filter and a couple belts also needed to be replaced. I know this, especially the air filter, is usually a scam, but since I hadn’t had a new one put in in over 2 years and I drive my car all the time, I trusted him that it was dirty enough to be replaced. I think it was the owner/​manager of this branch who I spoke with, and he was really nice and professional. Also, they have a free car service, so they’ll drop you off and pick you up from wherever you need to go, which was incredibly convenient and saved me money on an Über. My car has been running great since I brought it in. No complaints.

I have been going to other Midas’ to get my brakes replaced due to their lifetime warrant. But this location has caused me nothing but grief. First the guy said my rotars were too thin turn and when I asked him which one he measured he said «all of them and they were relatively the same measurement.» This is where I caught him in a lie and I informed him I had changed the front ones 4 months ago. He stumbled over him self a then said «well uh that’s what I got.» He then said my warranty on my pads is void because the rotars can’t be turned and I won’t pay him to replace them. I said he was hilarious and paid. That evening I emailed corporate Midas and they responded saying they would contact the branch to find a way to resolve the issue. The way they tried to resolve it was having the guy who screwed me over call me and tell me I was still wrong. I’m now at I higher complaint state with corporate Midas. Never returning there again.

Had an oil change here last week for my older Land Rover. The service was excellent and fast, the owner was incredibly friendly and helpful. It was a little pricey, but that’s to be expected for needing full synthetic. Will definitely be back.

They cost about twice as much as everyone else in town outside of an oil change/​brakes.

Really nice people. Took my car in to have the «Check Engine» and VSC lights investigated. A coil needed replacing. Pricey, but not gut-​wrenching. Unfortunately, they also found that the power steering rack needed replacing ~ Yikes! With alignment and labor…$ 1500! I was skeptical, so took the car home and did a little due diligent internet research. Common problem with my vehicle and their price was in line with what others mechanics charge. A very expensive month, but they worked with me on no-​cost financing, which made the affordability more manageable (Thank you, Chad!).
Pros
Offered me a free ride both times I took in my car. Incredible.
Worked with me on financing some very expensive repairs.
Had my repair done promptly so that I could return my rental car on time.
Cons
I think they forgot to put the paper down in my car because the mats were a li’l greasy, but not even worth deducting a star.

These guys were great! I called at 8:10 and had my car in by 8:20. Free inspection and an offer for a free ride! Wow! Customer service still exists! I asked if they give discount for good Unilocal review and the manager worked something out for me! Thanks to them I have new brakes and was treated as a valued customer! I will come back!

Take your car to an independent shop. Had some brake problems. Midas, like many independent shops, offered a free inspection, but their quote was huge. $ 1,100 total. Took it to another place, they quoted me just $ 400. Midas wanted to sell me a bunch of unnecessary replacement parts. They also wanted to give my car a $ 300 tune up– new spark plugs, etc– which I just had replaced and they didn’t bother to check.
Their mechanics cross-​thread one of the nuts on my wheel, and now I have to take it back to them (after I get my brakes fixed at another shop) so they can replace the stud if it breaks when they remove the nut.
Go to an independent shop!

Pretty quiet here for a Saturday afternoon. Check the Midas website for coupons specific to the Midas location you’re going to– they are individually owned I think so the coupons vary.
I had a really great experience here. They treated me with respect and professionally. I even said I didn’t know jack about cars and it was clear they weren’t going to try and exploit that (as a male driving a jeep, I often feel condescended to by mechanics… that was not the case here). They listened to what I thought my car needed and said they would perform an inspection and then confirm what actually needed fixing. When they came back with the quote, it was exactly what I expected, no frills, no up-​selling, just the work I came in for. Not to mention they were very friendly.
They quote me an hour wait time so I went and got lunch at the taqueria across the street. I came back and they said it was just about finished (barely 40 minutes!) Granted, they didn’t seem that busy, but that’s still pretty great service wait time considering I spent two hours at the dealer last year getting my rear axle brakes serviced (Midas did my front brakes).
I’m probably going to them for most of my car related needs. The advertised oil changes for something like 26.99 and had a bunch of different coupons on the Midas website.
Before they began any work at all, they went over with me what they were going to do and what each and every individual thing would cost. So, there were no surprises when I pad the bill!

Wanting to get my oil changed on a Saturday and having a bad experience at another business down the road, I came by here for the first time. I was asked to wait and was apologized to for the wait. When the manager came to take my order, he also apologized for the wait – which couldn’t have been more than 3 minutes total. He was very pleasant and promised my car in about 30 minutes. I was back in 40 and it was ready to go, with no extra service needed. (On a 12-​year-​old car, this is a bit of a surprise. Some places always seem to find something I really, really need to take care of right away). The price was competitive and the customer service better than most. I’ll be back!
UPDATE (6÷14÷13): Don’t bother trying to schedule an appointment from the web.

I sent this to Midas:
«Hi
I went in early in the morning to get an oil change after receiving a coupon from the local safeway for a 19.99 oil change. When I arrived, the on duty manager who was very nice and apologetic, but told me that his owner said they dont except those coupons and if he took it, he would be fired. Needing an oil change for a road trip that day, I sucked it up and paid the extra money.
I dont understand how the midas store closest to the safeway where coupons are distributed will not take the coupon? I understand that there probably isnt much profit margin in a 19.99 oil change but it’s a hook and you have me there and I happen to need brakes and a air filter.
Unfortunately for Midas, I will never go back there due to the myopic business sense of the franchisee and my inconvenience.
Not only am I not going to go back, I am going to tell every breathing soul that I know in Sacramento not to, and tell about my experience. Lastly, I am going to get on
and broadcast to the world my experience.»
Side note:
The guy Dave on duty was very nice and tried his best. Its his boss that caused this.