Michaels

When it comes to most Michael’s stores, I just go for the convenience and not necessarily the service. This location does not stray too far from that mold.
I recently had to run an errand for work and was looking for a specific item. I’m not stranger to Michael’s stores so I can usually locate what I’m looking for with little assistance. However, I was in a hurry and decided to ask someone for help instead. First off, it took a while to find a sales person. Secondly, when I finally found one and asked her for help, she just started walking off. I wasn’t sure if she was helping me or just walking away. When I caught up with her, she showed me what they had and when I asked for a more specific item, she just shrugged her shoulders and said, «That’s all we have.» No attempt at even some semblance of customer service. Sadly, this was not an isolated incident.
in the end, I went to Hobby Lobby, which was my last resort. If I’m not able to get the service and products I want, then I will go to the competitor.
Which is sad because this location is actually fairly organized and clean. However, the customer service leaves a lot to be desired.

I always enjoy a visit to a Michaels store whenever I get a chance. This place is a long distance from where I live, but Joe and I happened to be in the neighborhood. We were specifically looking for gold ribbon to add to our Halloween costumes, and not surprisingly, they had a large selection to choose from. I found this Michaels to be pretty well organized and fully stocked with everything one could possibly imagine to help the craft oriented person.
You’ll find candle making, soap making, painting supplies, wood working, artificial flower arrangements, jewelry creations, candy & cake decorating, wedding stuff, crocheting & knitting, and lots of household & seasonal decorations. You can design, cut, glue, stitch, or paint anything your imagination can come up with. They even offer a variety of classes!
You just never know, a masterpiece may have originated from a Michaels!

Came here for abs plastic sheets… They don’t carry it. Neither does hobby lobby. They have shoes for kids though. Craft place, not plastic sheets, yes kids shoes… I don’t get it.

When did the Michaels employees become so rude? She was complaining to the other coworker about wanting to go home. And I was the easiest customer she’s probably had all day!

This Michaels is by far the biggest one in Sacramento so they always have a big selection of items that other Michaels don’t have. But, their customer service is not that great. The sales associates are pretty snotty, especially when I have had issues with returns. I bought over 1500 dollars worth of silk flowers from them for my upcoming wedding and when they were marked down two days later, I went back to get a price adjustment. They refused to let me take my receipt and made me haul like 1500 dollars with of flowers in and sort it so that they could give return and do the price adjustment. It was the most ridiculous thing ever… they created more work for themselves in the process. I try not to come here because of that but sometimes have to since my Laguna Michaels is a lot smaller.

I need an option for zero stars… First thing Monday morning I will be calling the corporate office. This location has awful service and I refuse to shop there again.

My wife has brought quite a few pictures to be framed so I took some large canvas banners to get framed here too. Showed them what I wanted with one of their own pictures, paid my $ 1100 and left thinking that my artwork was in good hands.
2 weeks later I picked up my pictures:
I reached out to Michaels so we will see what happens.
Edited on 8÷11÷2015:
No word from them. I reached out to them several ways too.
I wouldn’t be so upset if 7^th graders did the work, but this is supposedly this businesses specialty, and shelling out $ 1100 for this is just not right.
Not only does it look like someone cut the backboard with a pocket knife (far from a straight line), not only did they staple the sides of the material on the sides instead of the back (at a loss for words on that one), but the staples are not even set flush and randomly put in! And the coup de gras is when they stretched the canvass over the frame they marred each corner. My god, this is the worst craftsmanship I have ever seen from ANY business.
You might think ‘aww he is just mad and fabricating things’. I can prove it. Wanna see it for yourself? I have these large prints in our automotive shop for anybody to see. Our business name is Eve’s Automotive and our address is 3020 Duluth St. #2 in West Sacramento. You should see these masterpieces that were butchered by these monsters.

2 stars only because the location is close to my house.
Customer service is horrible here and not many of the employees actually seem to know the products.
I get they make minimum wage and all but you are being paid for the title of ‘customer service’ so at least be apologetic and polite when you have no idea what I am looking for!
Also hate that they close at 7pm on Sunday and they literally follow you around at 6:45pm telling you better make it to the register before closing or they will not check you out. I totally understand that they have closing task but it’s pushy. I heard the call at quarter till thanks.
Pros are location in Natomas it’s the only craft store around so by default they win business.
They company does have good promotional pricing changing sales every week. It is usually organized and clean.

The floor guy sold me the wrong product and nearly ruined a $ 200 project. Called the store and talked to the assist manager (sierra) and she didn’t even apologize. When I asked why she didn’t even apologize, she just said, «I’m sorry you feel that way.»
I gave her a chance to make it right and she said she couldn’t (read here «wouldn’t). The store manager also said too bad.
I called the watt and el camino michaels and the manager personally delivered the product to the store for me! Apparently, some Michael’s managers get it and some don’t!

Fave store ever! One of the associates helped me out to the car so sweet! Not sure what his name was but i appreciated that!
I bought a quick knit loom kit its amazing!
So easy to use

This Michaels is not my usual one to shop at but I was already in the area. Either the layout of the store was confusing or it just wasn’t what I’m used to, because I am a fairly adept adult and still could not find the dang ribbon aisle. It took me 3 laps around the store before I found in wedged in the back. Yeesh. Plus I don’t usually shop at any store in that shopping center, because do not get me started about trying to drive in and out of there.
I will say I liked this Michael’s «dollar”/cheap stuff aisle– it was very well organized and seemed to have better stuff than other locations. Plus all the staff were friendly. I found everything I went in for (after I was able to locate it!)
Tip: for those of you who don’t live near a Michaels and thus do not get the coupon mailers, you can download the Michael’s app onto your smart phone and get your discounts that way.

I was in this store last Friday with my two children, getting some help from an employee who was being very kind and helpful, when I suddenly heard my 3 year old say,“mommy, I pooped my panties.” There was poop everywhere. All over the floor, in her shoes, down her legs, all over her dress. I’d given her mangos the day before, not realizing the effect it would have on her system.
The associate immediately called for a mop and paper towels, never once reacted negatively, and was very kind and encouraging towards me and my daughter. Any person could have taken that moment to show their absolute disgust for a mess like that, and I wanted to fall through the floor, I was mortified to death. Another female associate came on scene, and they both boxed in the area and we tried to block other customers. They both looked a little scared, like «who is cleaning this up?» haha. I was like,“just so we’re clear, this is my kid’s mess, and you’re not cleaning it up!” They were really grateful, offered me gloves, and we began to laugh at the whole situation.
(By the way, parents, if your child poops all over the floor, does it make it LESS your job to clean because of locality?! NO! That is in YOUR job description, NOT theirs. good grief!)
For the life of me, I cannot remember their names, but they will know who they are. One pushed my cart with my son in it to the bathroom (while I carried my poopy child), while the other stayed behind to sanitize the floor. They spoke kind words and showed compassion for us. I haven’t been treated so well like this anywhere that I have ever gone. They were discreet, and made me feel like this type of thing happens all the time, and they know the drill.
I don’t know who you are, but you turned an otherwise absolutely humiliating experience into a really funny memory already, and I will be telling everyone to shop there because the customer service there is phenomenal.
Someone give these people a raise, or something!!!
Thank you from the bottom of my heart.

This is my local Michaels. I love that they have coupons and a new sale every week. The store carries a large variety of crafting goodies, but selections for some crafts are small. Some employees are helpful, and others not so much. The register setup was changed and is more effective now. I don’t care for the poles on the new carts, but the carts in general are nice.

Love this place! I use them for all my crafting needs. They have a little bit of everything from scrapbooking to cake decorating. My son had a science project that called for corks… sure I could have bought a bottle of wine and used the cork when finished but why spend more when Michaels has a whole bag of corks! Actually, at the end of the project I probably could have used that wine ;) My kids love this store too, lots of crafts for little ones. They even post up craft ideas near some of their items. The only thing I don’t understand, is why the floral arrangements are SO expensive.

The store itself is a little messy and there is a very crammed space in between the isles. All that stuff is not my problem. My problem is that the cash register girls are so rude. They act like they rather be doing anything else than their job. If you don’t like working there then don’t so us the consumer doesn’t have to feel an inconvenience to you when you’re getting paid to ring up the stuff. Both times I went in there two different younger girls working there were so negative I heard one of them say to the other «well here goes today a monday here hate this day» boo hoo go cry later and not in front of your CUSTOMERS. One girl bagged all of my picture frames in one bag. There were 5 and some were shadow boxes –_​_​_​– really… where is your common sense and courtesy. This Michael’s just needs an employee make over and it would be ok :)

I love going to Michaels, but my creativity is sucked out once I walk into this location.
Maybe it’s because it’s a little smaller than some locations, but this location feels cluttered, messy, and unorganized.

This place used to be TERRIBLE with customer service. I honestly wanted to punch a few cashiers in the face before. But over the weekend there was a 50% off one item coupon, and I had been needing a couple of things, so I decided to just make a quick trip.
I was pleasantly surprised when I had more than one sales associate ask if I needed help, and even offer a basket to me for my things. The customer service here as improved SO much, and I think that’s great.
The variety of products is OK. Being located in Natomas, it’s not like they’re trying to cater to the craftiest people — it’s just a convenient location. Sometimes it’s pretty hard to find specific things, but I think all craft stores are like that. The prices are affordable, and there’s always coupons to use.

Sometimes, I like to pretend that I am a very talented, creative, and thoughtful person. Whether or not that is true is not the point. Micheals is my go-​to spot for those times when I’m trying to prove how awesome I can be.
Christmas is definatley a time to show people your best attempt at creativity and thoughtfulness, so I went into Micheals with some inspired ideas in my head and a prayer to make it out alive. (Chistmas season mind you)
Along the way of getting exactly what I wanted, I also found some really great marked down items as well. Micheals always has those bins up front that have little initial note cards and other trinkets that are great stalking stuffers (or party favors) for cheap cheap.
Sometimes when I go in there, I think of even more awesome ways to present a gift or inhance it. Whether its making my own card, picture frame or just buying a cute, hot pink, zebra print, Chinese takeout box to put a gift in, Micheals really does have neat things to make me look even cooler.
My two complaints are the service and the price.
Never once have I been greeted or asked if I was finding everything okay. And when I do need some help or have a question to ask, I feel like I’m embarking on an increadible hunt for an employee.
The price on regular things, such as paint, ribbon, paper, and posterboard can be found much cheaper at Wal*Mart. So when I want to do some one stop, craft shopping, it can get annoying thinking of how much Im overspending.
Overall, making a gift is always best when it comes from the heart. Micheals makes that possible and quite easy with the variety of arts and craft supplies available.
And yes, my gifts came out making me look pretty darn good.

With 40 and 50%-off coupons always arriving in my email, it’s hard NOT to see what’s up at Michael’s :)
I’m not really a «craft» person, but they have really cute holiday items, especially for Halloween and Christmas. It’s fun to go and peruse what they have to offer every now and again.

For not being a craft person, I sure am spending a lot of time in here lately. Two things:
1. Other than Ace, it’s the only place I can always find lamp oil for refillable candles.
2. Last few weeks, there’s been either a 40 or 50% off coupon in the paper for any one item. Takes said lamp oil down to less than $ 4. As it stands, think I’ve got enough to make my ONE old-​fashioned candle stay lit through 2025.