Martel Eye

An update: just when you think this place can’t get any worse. My mom had an appointment for the specialist located in Rancho. Just before the appointment they called to cancel, they said the doctor will be out of the office the entire month. They re-​booked the appointment to the Howe location. I had told them she was to see the specialist and the receptionist at Howe said he was only on Rancho. She replied the specialist would be at Howe that day. When she gets there they said she was supposed to see the specialist and that I rushed the appointment which is why they booked Howe. Liars… as if i wanted her to return to this hell hole! In addition, they gave her a sample of vitamins that were EXPIRED in 2010! How does this place get away with such crap??? Infuriating!

My 9 month old daughter was seen here in July to inquire about her eye crossing. She was seen by Dr. Bradbrook, he told us it was a false crossing (it just appeared to be cross eyed because her facial features were not yet defined), reassured me that it was nothing & I was just being paranoid. Scheduled a follow up for 6 months.
This did not sit well with me! I felt he was very impatient with her and did not take the time to thoroughly evaluate her condition. Her eye continued to get worse, rubbing it constantly, blinking rapidly… but because of insurance we had to wait. Her insurance changed right before her 6 month follow up & Martel does not accept it. Thankfully we were forced to go somewhere else.
Her new Dr did a series of eye tests only to tell us she needs surgery ASAP to correct the crossing, glasses for both eyes & has a level 6 astigmatism in the crossing eye. He also stated that there is no way she didn’t have the astigmatism then as well & even asked me who the Dr was she had seen before so that he can be sure he NEVER refers any of his patients to them.
In conclusion, I am left wondering, if my daughter had received the correct diagnoses then, would she still require surgery? And glasses would have been much easier to introduce then versus now. If you don’t work well with children, SAY SO!!!