Lumber Liquidators

I was able to have bamboo floors installed for 40% less than most large flooring companies’ in– home estimates. I was also able to use no interest financing for 24 months. Jarrett and Ben in the Rancho Cordova store were great. They were able to honor Lumber Liquidators 30 day price guarantee and gave me an $ 800.00 credit to my account 28 days after my initial purchase. Jarret and Ben went to bat for me and worked hard to give me the credit even after I was told by the Rocklin store that the price adjustment could not be done.
Thanks again

I’m not sure who these people dealt with but I had great service from them. I love my flooring! I was in their store a number of times and always spoke to knowledgeable staff.

Warning! Do not buy their cheap quality products. I was foolish and did not research prior to buying their morning star bamboo flooring. They promoted as the hardest flooring on the market and won’t scratch easy. Long story short three months later most of the planks are warping, scratch marks all over and the glue lines of the bamboo is showing up and cracking. There goes $ 12k worth of product and labor. Filed a claim and they said that it was my contractors fault and not a manufacture defect. Customer service after you buy is non existence. There is Class action law suit going and there’s tons of horror stories out on the Internet. They blame the customers and will them the runaround hoping they go away.

Can’t understand some of the negative reviews, frankly.
I had a large library (620 ft) done in bamboo, with a downstairs bedroom (170), family room (330), and upstairs hallway (130) done. The wood was well priced and is excellent, the quality as good as I could want.
Justin, Jason, etc. at the store were exceedingly helpful and answered all my questions. They seemed a bit understaffed a couple times, but as a business owner I understand.
The installers through Mario Castro were great. They did a fine job, explained everything, were helpful, and I could not be happier. Everyone who has seen my new floors are blown away and love them. One friend who also lays wood got down by the floor, studied it, and said «This is really good work.»
I would definitely shop here again, and use this crew again. Highly recommended.

Flooring Liquidators gives Nordstrom service! When the flooring I ordered got stuck at the South area store, an employee took the initiative to pick it up on his own time and bring it to their Rancho Cordova store because I was sick and couldn’t drive that far. Great service!
Thanks so much!!!

Wow by far the worst customer service I have had. Stay away from this sketch place. The Hispanic manager well he said he was. Was rude and tried to steal from us. We caught the charge and made him refude while we waited.

I don’t know what the other Unilocalers are talking about? Worst customer service? You have to HAVE customer service first to even rate the customer service here!
I was going to spend upwards of $ 3000 on wood flooring, but after spending almost 45 min standing around while 2 employees helped one customer. Me thinks not. I also watched the interaction with other customers and wondered why in the hell people spend their money here in the first place? Next flooring store please…

I am pretty disappointed with my Lumber Liquidators experience thus far. As a previous reviewer mentioned, their level of service and attentiveness was great prior to the sale, but after I purchased the laminate floor for my project, it would seem that they could care less about helping me.
After purchasing my floor, I placed a second order for the transition moldings, which I was told would need to be ordered. I was quoted 2 weeks for one molding, and 3 weeks for the other. Not ideal, but I can live with it. I installed my floor a couple weeks later, expecting to hear from Lumber Liquidators very soon on at least one of my transition moldings…
When I got to week 4, I had to call them to inquire on the status. This is my biggest pet peeve, folks. If you take my money and then tell me something is going to be in two weeks from now, and I have to call you in 4 weeks to figure out what the heck is going on, this is completely unacceptable. The store never picked up the phone (during business hours), so I left a voicemail which was never returned.
I left it alone for another week and called back on week 5. I was told that neither of the moldings were in and «hopefully they will be on next Monday’s truck.» I called again the following Tuesday and was told that they hadn’t come in. The fellow I spoke to told me once again that they hope to see them on next Monday’s delivery. He also reassured me that they would call when the moldings come in, as if that somehow negates the fact that we are approaching week 6 for something that was supposed to take a maximum of 3.
Well, after receiving no call after what would have been Monday’s delivery, I decided to try my luck with the corporate office. The lady I spoke to was nice enough, but her solution to my problem was to call the retail store.: | She puts me on hold and comes back a few minutes later to shock me with the news that the store isn’t picking up their phone (during business hours). So, she proceeds to tell me that she emailed the store and will get back to me when they respond.
I have a feeling that I will be taking the initiative once again in a week or so to figure out where my moldings are. At this point, Lumber Liquidators will not see one bit of repeat business from me, and I hope that this review and the word-​of-​mouth that I give to friends and family will dissuade people from going there.

To be totally fair this evaluation of Lumber Liquidators (LL)is based solely on their service after the sale. After shopping around ie; Home Depot, Lowe’s, Empire, etc, the prices at Lumber Liquidators were by far the best in the area. I have been planning this remodel for some time and therefore was not pressed for time or shopping sales and inventory reduction flooring. My wife and I went to the local outlet in Rancho Cordova. The store front is small, but the selection was good and adequate to make a proper evaluation and comparison of products offered. We arrived an hour or two before lunch to avoid any crowds and still found that the staff was undermanned and apparently overworked. The associate (Michael) we worked with was friendly, knowledgable, and helpful. After making our selection and providing Michael with our materials worksheet he got us a good price (less than displayed).
Then things started to fall apart, Michael asked us when we needed the product and said it would take 2 – 3 weeks. I told him I valued truth more that false estimates and assured him that my schedule was flexible. I also negotiated to have the product delivered ($ 200.00). Michael seemed to understand and I chose to close the deal.
I made the required initial deposit and left the store with assurance that someone would contact me when the product arrived from the warehouse.
the next day I was contacted by a different associate form LL and was told that my Visa deposit had been declined by the bank. There was no reason I could think of that could have caused this problem but I choose not to argue and placed the deposit on a different charge card. This problem worried me and I went to my bank to investigate what I presumed was their error. After waiting online and a lengthy conversation with the bank manager I was assured that the initial deposit had been funded and that LL had received the money. The next business day after several unanswered phone calls and voicemail messages apparently ignored I was able to reach someone at LL. The person I spoke with was initially unable to locate my purchase order, or address my concerns with what now seemed to be duplicate payments. I was assured that someone would re-​contact me and the situation would be resolved in a timely manner. Of course I was deeply concerned and stress that time, in this case, was important to me. After several hours of waiting I was contacted a told that the initial deposit had not been declined, and the second deposit had not been processed as I was told! Obviously my faith in the staff to access and properly service my work order was diminished, yet I hoped that the remainder of this transaction would progress more smoothly. I WAS WRONG.
As i said I was not pressed for time and I did not contact LL until they contacted me about 6 weeks later. The associate called me and said the product was in and would I like to schedule my pick-​up? I told him that I had expected delivery, to which he replied that they didn’t DO DELIVERIES. I said I PAID FOR A DELIVERY, and that someone should check the purchase order.
Based on this and the prior experience I pressed the associate about the purchase order # and the materials listed on it. I asked the associate if he had physically checked order to verify that all the materials were in and he said in an obviously derisive tone, «No» and something to affect that he didn’t have time to, and that he was looking at the invoice and that should be good enough. I insisted that he check and after waiting on hold for 5 – 10 minutes he returned to phone and
told me that the majority of the order was in but the finish pieces were on back order. I was a little bit miffed by this point and I told him so. I advised the associate that I was having the product professionally installed and it would be useless for me to have a partial delivery made. I asked him to note this on my purchase order and to re-​contact me when the back ordered parts arrived.
Well about a week later on a Friday morning LL called and I was tol that the complete order had arrived and would I like to schedule a delivery? I asked the usual questions regarding the parts and finish pieces and assure that the order was complete. I schedule the delivery for the next Monday sometime after noon.
I contacted my installation contractor and I was able to schedule the job for the following Tuesday.
That next Monday at about 2pm I called LL to inquire about the pending delivery. I was told NO DELIVERY HAD BEEN SCHEDULED! At this point I was through being patient and lost my cool. The associate became defensive and said that according to the purchase order on the computer that the delivery was not scheduled BECAUSE THE TRIM PIECES WERE NOT IN! I totally lost it and demanded that the associate physical check the inventory as I had been told that the complete order was available. Anyway the in the final analysis DON’T TRUST THESE GUYS TO DO ANYTHING RE: CUSTOMER SERVICE!

Best prices in Sacramento… and I have looked EVERYWHERE! They are hands down the cheapest on flooring. SOOOO glad we found this place otherwise we could not have afforded our new floors!

I for one always enjoy the yellow leaflets that come on the mail, showing us the endless floor potential that we can do, the commercials inviting us to come see their large inventory…
Maybe that is at another location? I was disappointed to see that there was not as huge of selection as the leaflets and commercials would have you believe. I was told someone would be right with us, which did not happen for 10 minutes. When it did, it was a tad awkward. We learned information but also felt that the employee was rushed, and possibly used to dealing with contractors, and not homeowners.
We had to ask all questions, sales, possible financing or other options were not offered unless we asked.
Unfortunately we will not be back.

My first review (totally legitimate from a REAL customer) was filtered out. Who knows why, but I’ll repost… with updates even!
Good prices, ok product — but it ends there.
The first customer service rep we worked with was great. He helped me picked out flooring and order the appropriate amount. We were able to take the flooring with us that evening, but needed to wait for all of the transitions to be ordered. We were told that would take approximately 2 weeks. We left that evening feeling great, but it’s been downhill ever since.
They called us after 2 weeks to let us know our quarter-​rounds were in (we previously cancelled that order, strangely). We called back the next week to check on our order, and they confirmed that it was in. No word on why they never called to let us know. We drove out to Rancho from Roseville, only to find out that about half of the order was in. Seriously? That would have been nice to know before we drove all the way out there. Why would we want to pick up only half of our order? It’s now been 5 weeks, and he still haven’t gotten a call, or the rest of our order. Where the heck is it? Traveling by covered wagon?
A note about the product — We ordered «Kensington Manor — hand scraped Teak.» The laminate piece itself is nice-​looking, but what the staff fail to mention is that the laminate comes in 3 different sized pieces. The normal sized pieces are on the top, but underneath are smaller, random sizes. The package tricks you into thinking that you are actually getting a box full of product that is all the same size (which to me, a non-​flooring expert, is logical — why would I want all different, random sizes?). This would have been REALLY nice to know before we ordered, because we had a specific pattern arranged, which could not be done with these pieces. In fact, you cannot do ANY pattern with these pieces, only random alignment. The color/​look of our floor now is excellent, but it looks like an amateur job because of the random sized pieces. It’s embarrassing.
We now still have to pay our contractor extra money to come back to finish the job, because it couldn’t be done all at one time (and who knows when that might be — I think they are still cutting down the trees to make our product). All in all, my advice is to buy a good product from a reputable store and just suck it up and pay the extra money. I was blinded by the better deal and the desire to support smaller business (a non-​Home Depot/​Lowes place).
Overall — this place is for you if you are on a super-​strict budget and aren’t too picky about what your floor looks like. I would have never spent $ 2200 on product alone (in addition to the cost to install, which is pricey), had I known the experience would be like this. I understand that costs have to be cut somewhere in order to offer great prices, but BE HONEST about what you have to offer, and how long it really takes to get your product. This place is one sham after another.
**Interesting Update**
Within 30 minutes of posting this review, I got a call from Lumber Liquidators with the following message (not word for word, just a summary): Hi, we have your t-​molding in and ready to be picked up. We called you on ³⁄₁₈ to let you know. We haven’t heard back from you and we still have it here. We’ve now had it for over 40 days, so please call back or stop in soon to get it.“
WTF??? That whole thing takes some serious cajones. I have phone records — you called on ³⁄₁₉ (after my husband called TWICE on the 15^th, with no return call), but said at that point that only a portion of our order was in. We weren’t interested in driving 42 miles to pick up a partial order. My husband then called (3 times) on the 28^th and he was finally told that the rest of the order came in (again, no one called to tell us that, we had to initiate). So, my husband went in on ³⁄₂₉ to pick up the order, and was told that 2 pieces of t-​molding were not in yet. Why would we go in (10 days AFTER the alleged call) and get everything but 2 pieces of t-​molding, when we have been sitting here with unfinished flooring for weeks. Another minor detail, but still says something about them: ³⁄₁₈ — ⁴⁄₁₂ = 25 days, not 40, as stated. Unless maybe you really did have had our product for 40 days? Either way, that’s crazy.
My husband has returned their calls several times, and he was either put on hold for 10+minutes or left a voicemail, that has still not been returned. I guess now that they have our $ 2200, they have no interest in customer service.
Nothing about this place makes sense or is respectable. I was being generous with the 2 starts, but that was clearly a mistake. I’d make this a ZERO star place, if I could.

Purchased T molding from these guys. They were able to match it perfectly. Price was 121.94 for 35 sq feet. We showed up after hours and they were nice enough to still service us!

Small location… Staff was nice. They have a lot of items in stock.
Plenty of free parking… Easy access off the freeway…
We might buy flooring from here… Maybe.

WORST CUSTOMER SERVICE EVER!!!
TAKE NOTE: Their return policy is NO REFUNDS. I purchased almost 200sq ft more than I was supposed to because a contractor that THEY RECOMMENDED gave me the wrong measurments. I wasted over $ 400. When I went back to the store the store manager JOHN LOPEZ was the rudest person I have ever dealt with. My mom and I were very polite and calm, but he raised his voice and then as he was walking away he said something about my mom under his breath! THE MOST DISGUSTING DISPLAY OF CUSTOMER SERVICE EVER!!! I’ve never been treated that way by any sales person or so-​called customer service rep. If I was his boss I would drug test him, because he looks like, and acts like, your typical «roid-​rage» case. I WILL MAKE SURE EVERYONE I KNOW NEVER SHOPS HERE!

Well, the prices are great. You can get a lot more than what you would possibly be able to afford anywhere else. Their selection is limited only to those varieties you see in the store but they have a wide range of choices. They definitely focus on the hardwoods and engineered hard woods. The choices of laminates are limited to ~10 choices.
The downside here is the deplorable service. It’s obvious where they cut costs. The gentlemen who work there are nice, but not at all interested in providing you with the best service. Everything you order will take a minimum of 2 weeks with most times taking ~5 weeks. When you pick up stuff, it could end up being quite an ordeal as they don’t seem to understand their own computer systems very much at all.
My most recent order was for 1200 sq ft of low end laminate along with a bunch of «transition» pieces they suggested when I placed the order (~$ 2,200). The laminate appeared after 18 days. Note: They didn’t call, my wife or I had to call every couple of days to see if it had arrived. When I showed up to get everything they decided to let me know the transition pieces weren’t ready (why they didn’t mention this on the phone I have no idea). While I was waiting for them to resolve pricing problems in the system (which was identified when they said I owed an additional ~$ 200 on an already paid for order) they mentioned that I should have ordered these other «transition» pieces as well. So I placed that order (expected 3 weeks for delivery, they were on back order like everything else in the store). Once they resolved the pricing problem, they dropped the pallet behind my truck and I was on my own to load it into the back.
The product itself seems fine. It’s mostly installed at this point and now just needs the transition pieces. It’s frustrating that everything takes a long time to arrive and their story constantly changes. I guess this is what you deal with when you get such good prices.
Overall, if you’ve got time to wait and a high tolerance for incompetence I would suggest using this company.