Liberty Mutual Insurance

Terrible insurance company. Im paying for crap service! I was in accident back in march, girls fault for hitting me. Cant get a hold of them to get their story. am told i can go thru my ins and pay for it. this is bull… do not have them for insurance. im switching to another ins. Company.

The worst auto insurance company I’ve ever been with. I was in a minor fender bender, someone rear ended me in a parking lot. The claims process was not smooth at all. The auto body shop even said that Liberty Mutual was not one of the good insurance companies, they are tougher to work with. I switched to Liberty Mutual because it was cheap, but I guess you get what you pay for here. When it comes down to it, you need to be able to rely on your insurance company to come through for you, and I felt i was left high and dry with this company.

Two weeks ago I made a claim because my car catch on fire and still no one to pick up my car. The insurance company and towing company say that they can’t t find it, but today I went over there and my car is in the same place, one sheriff asked me about it, he took me to his office and gave me a map showing the location. It is not possible that the insurance company can not get to. No body can solve the problem. The agent assigned to me never answer the phone and e-​mails.

Horrible!!! I was recently in a car accident I wasn’t at fault for and first thing they did was ask for my deductible in order to cover the charges. Also told me it would take up to 1 week to get a police report I was able to get within just a few hours. How is it I was responsible for the repairs and only after that they would then call the other company and try to get my money back? I went ahead and reported the accident to the other insurance company 2 weeks later and they had no clue about the accident. WTF!!! they handled the situation far better than my own insurance (liberty mutual) did. Stay away by all means. I immediately switched once my repairs were done. To this day my supposed agent never returned my calls. 0 stars!
I was referred to them by my Golden 1 bank rep because of their 10% discount and would seriously advise against it unless you want to have out of pocket expenses for an accident you aren’t at fault for.