Griffin & Reed Eye Care

I’ve been a patient here since 2007 and my last visit here yesterday was not a good one!
My son wanted to try contacts (he’s 11) and I paid the additional 70.00 fee for a contact fitting. They put lenses in his eyes and then told us we can’t leave unless he can put them in and take them out himself. I thought that was strange since I’m the parent and can help him with this but I guess not.
We go over to the optical area and a lady sat with him trying to explain everything he needed to do. He tried and kept trying to remove the lenses but wasn’t able to. He was getting frustrated and that was making it harder. I don’t think I could do it with someone staring at me the entire time. A lot of people have issues putting lenses in and a child is going to have a harder time. I could tell the lady was getting frustrated and of course my son sensed it so I just told them not to do it because he’s not ready. They took us to the back, removed his lenses and we left empty handed. No contacts or prescription for them… so what did I spend the additional 70.00 for!!!
Dr. Sydel and his assistant were very nice but the lady in optical needs a little customer service training or at least try not to show your frustration on a child. Unfortunately, after 10 years, I’m taking my business elsewhere!

First, Dr. Maboudi and Dr. Kim are wonderful, and very professional. A family member worked with Dr. Griffin and Dr. Reed, they are pros too, and that, combined with insurance changes prompted our decision to start going to Griffin and Reed over a decade ago. However the support staff the past 2 years have really slipped.
While I not sure what the business relationship is with the Optical Dispensary is, their work has slipped greatly. Last year my wife ordered glasses from them, and they ordered the wrong prescription. The older gentleman who works there (or may be the owner) strongly insisted it was the correct prescription, and said we could have the Doctor check them. That required an appointment on another day since the Doctors were all booked up. Come back for the appointment and in less than a minute the Doctor said «these aren’t even close to your prescription». The older gentleman reordered them with the correct prescription, but never even said he was sorry for his mistake, or for his attitude.
Then this year, my wife literally got forgotten by the staff for over 30 minutes. Finally someone came in and said «oh, you’re still here? You’re finished, you can go». She came home and I noticed her eyes weren’t dilated, and she said they did not dilate her eyes. I asked how you can get a full eye exam without your eyes being dilated, and she said maybe the insurance doesn’t pay for that any more. She finally called the insurance and they said they paid Griffin and Reed for a dilation, so the insurance called them, and they said they had dilated her eyes… but upon further investigation… after pulling the file… they discovered they had not. Insurance said they would not be paying for that exam then, and my wife opted to have a complete exam done, with dilation at another Doctor. Again, the Doctors are great, but I have never seen worse office organization in my life.

Just had a regular check-​up with my local optometrist after having my LASIK procedure 2.5 years ago, and I’m still amazed with the results. My vision remains ²⁰⁄₂₀ and I’ve had no eye health concerns. I continue to thank Dr. Kim and the Griffin & Reed folks that perform such a professional life-​changing experience. Thanks!

My wife just had her LASIK surgery here. Her experience was amazing. Her vision is ²⁰⁄₁₅ one week after the procedure. Mine was 7 years ago and my vision is still ²⁰⁄₁₅. Highly recommend!

I couldnt be happier with my experience at Griffin Reed eye center.
I ended up there because of a not good experience at Reeves Wood in Chico.
Dr Maboudi was amazing. Very consciensous. I had the utmost trust in her. She informed me of all my options with Lasik surgery.
During the surgery she told me step by step what was happening. It was a piece of cake…
Love my new mono vision… no more glasses for me :)

Went in to see if I would be eligible for LASIK as I have (now had) astigmatism and was just so over glasses and contacts. Had to do some preliminary tests and then talked to Dr. Reed. He was very thorough and direct with his information and I asked all the typical questions that everyone probably asks but he was very patient with me.
I decided to do it, had the pre op appointment where they take measurements and as my eyes are light sensitive I had a hard time not blinking, but they assured me they had what they needed.
Prior to day of I called several times with multiple questions. I encourage you to do the same as it helps to alleviate the stress/​nervousness.
Now to the good stuff. day of I was so freakin nervous I thought I was going to puke. I can tell you that the waiting is much worse than the actual procedure. Once I took the Valium, I really chilled out a lot. They give you numbing drops too so you really don’t feel anything, just a little pressure at times. I was really just interested in what was happening rather than scared during the procedure. It was very quick, and I had perfect vision immediately after. The drugs were still kickin’ in and I offered to buy everyone lattes after.
If you follow all the post op directions you should be fine. I have ²⁰⁄₁₅ vision now and it’s definitely been a life changing experience.

I had elective PRK (that’s to say, my eyes were fine to undergo standard LASIK, but I chose PRK) on 10/​28/​2015. It was quick, the procedure was painless, and the entirety of the staff were tremendously communicative throughout the whole process.
Coming from a data-​driven career and mindset, knowing that Dr. Reed utilizes the follow-​up readings of how his patients’ eyes respond to the procedure in order to constantly «dial in» the laser surgery equipment was a very reassuring practice; I knew that my eyes were benefiting from the countless procedures performed before me.
tl;dr | Having met with other ophthalmologists in deciding who to go with for my procedure, Dr. Reed was hands-​down the most qualified and most professional.

I am so, so, so, so, so, so, so happy with my experience of Monovision surgery at Griffin & Reed! My eyesight had been ²⁰⁄₂₀ all my life, but when I reached my 50s, my near-​vision slowly began to deteriorate, until I became completely dependent on reading glasses.
I had Monovision surgery on my right eye six months ago. I had reached the point where I couldn’t see my iPhone, or my computer screen, or read printed materials, especially labels at the grocery store. I had a pair of reading glasses in every room of my house, in my car, in my purse. I found it extremely frustrating to have to pause, find my glasses, and put them on, just to see a text message on my phone, or to find out which temperature to set my oven. And then take them off again to do everything else.
But NOW (since the day of my surgery) — I DON’T NEED READING GLASSES ANY MORE! I am THRILLED!
Every aspect of my experience at Griffin & Reed was exemplary. The scheduling process was simple. My pre-​op appointments were informative and painless.
Everybody that I interacted with at the office was pleasant, helpful and knowledgeable. Dr. Reed is an absolute GEM! He’s charming and brilliant, professional and knowledgeable. He has an easy-​going manner, coupled with a comforting confidence, that completely put me at ease at every step of the way.
On the day of my surgery, I was extremely nervous. Who wouldn’t be? They’re cutting into your EYE!!! I met with Sabrina, who went over (very thoroughly) everything that would be happening during and after my surgery. She answered all my questions and provided great comfort, and a little laughter, which I really appreciated.
The surgery itself was a breeze — literally less than 90 seconds. There was no pain or discomfort, other than my self-​generated nervousness. I was on my way home in no time, and just had to spend the rest of the day resting my eyes. After that, it was business as usual. I was able to see (both close-​up and long-​distance) immediately.
They say the full recovery process takes six months. As I said, I was able to see things close-​up without glasses immediately. For a few weeks, I was definitely aware of a sort of blurry spot in the middle of my eye. It didn’t hurt at all, and it didn’t bother me, but I was aware of it. Also it took a few weeks for my brain to adjust to the fact that my eyes see differently than each other. Where I noticed it most was at the grocery store… I could see the food labels clearly, and the signs above the aisles, but my mid-​range vision was a little blurry.
So, my right eye can see close, and my left eye can see far. My brain adjusts for things in between. I don’t even think about it — it just happens. The only time I think about it is when I’m driving, late at night, when my eyes/​brain are fatigued. Other car’s headlights look a little blurry. It doesn’t make my driving dangerous in any way, it’s just different than it used to be.
Anyway –HIGHLY recommended! I’m SO grateful to Griffin & Reed. Best thing I ever did for myself! I wanted to post a review right away, but I waited six months so that I could give a full report, with confidence.

I could not be more disappointed in G&R. I was scheduled for LASIX surgery and arrived for my two week pre-​surgical appointment full of excitement at the prospect of ridding myself of contacts and glasses. By the end of the appointment, I had cancelled my surgery, and left the office disappointed by just about every aspect of their practice. I have been a health care provider for more than 20 years, and understand how important it is to build trust with your patient by listening to and gaining an understanding of their needs, fears and expectations. None of those things happened during my pre-​surgical appointment. During my initial visit, I completed a questionnaire that included information on why I was seeking the procedure; what I did for a living; and answered questions about my general health background. It was clear to me during the pre-​surgical appointment that no one I would be meeting with today bothered to review the file prior to seeing me as a patient.
The medical assistant, who ran a series of tests prior to my meeting with the physician, was rude, argumentative and condescending. She was frustrated that I didn’t seem to know what each of the tests were that she was performing. Um, correct me if I am wrong, but if it is important for me to understand what these tests are for, isn’t it her job to explain it to me in a professional and informative manner? Then she asked me what my hobbies were. My hobbies? How about this: let’s first discuss how imperative my vision is to my livelihood before we talk about whether or not I will be able to tee up a golf ball following my surgery. Maybe this practice is accustomed to dealing with a much older patient demographic who have a very different scale on which they measure success. For me, poor outcome = career suicide… and all for an elective procedure.
The physician entered the room (without making a quick introduction to my husband… a major faux pas) and began to answer questions that I didn’t have while failing to inquire about the questions that I did have. She too had clearly not reviewed my file prior to our meeting. When I attempted to engage her in a discussion about how I use my eyes at work, and the importance of determining if the mono-​vision procedure we were planning would negatively affect critical aspects of my job, she seemed disinterested in listening and understanding if this was indeed the right procedure for me. Clearly she had a routine. A dismissive, well rehearsed routine.
The day following my appointment and eye dilation, I awoke to find that 17 hours after my appointment, my right eye was still dilated. Since this has never happened to me in the past, I called G&R to discuss with a medical professional who could tell me if this is normal or if I should seek medical attention. I was assured that «the doctor» would contact me within the hour. That was nine hours ago. Still no call, eye still dilated.
Thank God this is an elective procedure. I can, and will take my money to a business that values and offers comprehensive, professional service and who seeks to understand the needs of their customers as individuals. With the exception of the greeters in the main lobby, and the surgery scheduler, these people will make you feel like they don’t need, or particularly want you as a patient. If your expectations are exceptionally low, this is the place for you!

I had a little emergency… had to get a professional boxer a specific test done by a Ophthamologist and logged in to Unilocal… found these guys late in the evening. I sent them a e –mail and they (Brad) responded right away letting me know that a person from appointment scheduling would call me in the morning… at 8:30 in the morning a very pleasant young lady called me and said Dr. Kim sees athletes and they would be happy to squeeze us in at the time we needed. I called 6 different places… no luck…
thank you Brad !!!
you guys rock !!! thank you so much !!!
he is fighting in Las Vegas ! ⁹⁄₁₁ …

I am truly blown away by Griffin & Reed Eye Care. I first went in for a free consualtion with Dr. Kim regarding lasix for my astimgatism. Dr. Kim was extremely professional, friendly, and immediately put me at ease with all my worries. I went ahead and decided to go through with the surgery and Dr. Kim did a stellar job! I came out with better than ²⁰⁄₂₀ vision after a quick touchup on my right eye! I have never met a Doctor like Dr. Kim. He truly cares about his patients and gets to know them on a personal level. I can’t say enough good things about Dr. Kim other than I would reccomend him to anyone. I will be switiching to him as my permanent eye doctor going forward! Thank you Dr. Kim!!!

I’ve been a customer for several years now. Staff are great, friendly, and knowledgeable. Dr. Sydel is my optometrist and he’s great.
Lots of seating and a television with cable TV provides entertainment. I suppose it’s because the wait is long and creating appointments seem pointless. My appointment is at 8:50 and is now 9:40. I’m still waiting… :/​I wish they had a beverage station and a snack vending machine.
I would add a 4^th star if appointments were no more than 15 min passed your scheduled appointment.
5^th star would be if there was a beverage station.

This review is for the optics department — the eye doctor portion of my visit was great and free of issues.
I purchased two pairs of frames with lenses. The optics rep was very helpful with picking out frames and ordering my lenses. She said my glasses should be ready for pickup in 7 – 10 business days. In reality it took 14 business days for my glasses to come in because they sent my frames to a lab that doesn’t do the tint I’d ordered and the frames had to be sent to another lab. Not a huge deal, even if it was annoying.
I tried on the glasses one pair at a time for fitting and took them home. When I got home and had both pairs out I noticed the tint on one pair was significantly darker than the other. I’d not had this tint before (the blue light filtration tint), so I wasn’t sure what it was supposed to look like, but the darker pair looked funny. I called the office and they said they’d noticed that too, and in fact they’d call the lab since they’d never seen such a dark tint. The lab had said they’d redo the glasses if I wanted. Why was I not told any of this when I was in the office an hour before? Or better yet, before I came to pick them up in the first place?
I made another trip out to the office (missing more work) to drop off my frames so they could be redone, and was then told I didn’t need to bring the frames back. They could have placed an order for lenses only and I could have brought the frames in when those lenses were ready to have them swapped out. Again, why wasn’t I told this on the phone before I took more time off work? They said they’d put a rush on the replacement lenses.
It’s now been another 2 ½ weeks (so much for a rush replacement) so I called to see if my glasses were ready. They called the lab and were told there was a quality issue with the replacements so they were re-​doing them and they should be ready in 5 days. No apologies from the optics staff, despite the fact that it’s now been almost six weeks since I ordered my glasses. I get that the lab making the lenses is partly at fault in this situation, but the lack of accountability and follow-​through by the staff has been frustrating to say the least. I’m assuming that eventually I will in fact get my second pair of glasses. Needless to say, I will not be purchasing frames from their optical department again.

My husband doesn’t Unilocal,but I will add this for him. His experience with Dr. Reed was as wonderful as mine. He wasn’t going to go anyplace other than G&R after he saw what they did for me.
Also, we’ve both read from the ²⁰⁄₁₅ line during our last visits. I never thought I’d see 20/​20, I thought it was impossible. My contacts and glasses couldn’t get me to ²⁰⁄₂₀.
Dr. Reed is not only exceptional at his craft, but he truly cares. I don’t care if some other place is running a lasik special, it’s not worth savings a few bucks. You get one set of eyes, I wouldn’t trust mine to anyone besides Dr. Reed. You can put your trust in them without hesitation, if you aren’t a candidate I sincerely trust he will tell you. I can’t say enough about this place.

I rarely write any reviews whatsoever, but I actually felt compelled to let everyone questioning whether to get LASIK done to choose this place.
Dr. Maboudi was absolutely wonderful and made me feel 100% secure with the entire process not only answering all of my questions, but making sure I picked the process that was appropriate and would yield great results as opposed to just picking the more expensive option.
The entire surgery itself took about 15 minutes for both eyes and recovery time wasn’t bad at all. Eyes were severely dry that first week and gradually improved over 3 months, now I rarely use the eye drops. But I would say that my eyes are (slightly) drier than I remember them pre-​surgery. My surgery was in late December so I’m still in the recovery phase, but I couldn’t have asked for a better experience!

I had my LASIK in January and I can’t think of a bad thing to say.
I wasn’t as nervous as I thought I’d be, and I’m now ²⁰⁄₂₀. Everything the doctor explained to me made me feel comfortable with the process. If you are considering LASIK, do it, it’s money well spent. Everyone was really friendly and knowledgable.

Dr. Maboudi is fabulous!
Ok, so for over a decade I have been suffering from chronic dry eyes. People think I’m stoned, «are you okay?», «OMG you look so tired!» etc etc. There aren’t enough eye drops in the world to help here.
One eye doctor thought it was allergies, but it wasn’t.
I found Dr. Maboudi and became her patient and was diagnosed with MGD. Google it. It was a very easy fix, simply performing «eyelid hygiene» (ummm never even heard of this!) cleared it up and now my eyes actually look pretty, they don’t hurt, and I can see clearly!!!
Never realized how much it affected my quality of life.
Thanks Dr. Maboudi!

These folks are simply the best when it comes to eye care. Jami has scheduled appointments for my family there for years. She is always professional and courteous. The doctors are great.
Yesterday, I went in for some scratches on my lenses. Melissa helped me out in the optical department. She came up with a solution, made a recommendation that I get a back up pair (which I will do) and then fixed my issue. She was amazing to deal with. Professional, friendly, smiling, and she explained things in a way that make sense.
I will definitely be going back to them again. I highly recommend Griffin and Reed, and when you go to get glasses, stop in to see Melissa.

I admit I came here because I hear the ad all the time on the radio, this was the only place i could think of when I was looking for a place to go to, so I made an appt here to get my peepers checked since I took a new position at work I stare at spreadsheets A L L D A Y long. So I wanted to be sure my eyes were in tip top condition. I came in only waited a few minutes and got my eyes checked. They were very professional and nice. Nothing really all that memorable, but I will be back when its time to get checked again.

I have mixed emotions about this 4 star update. I so desperately want to give 5, and three stars isn’t fair for the results I got.
When things got busy in the office I started to feel like a number, office visits were short and to the point and not much small talk, things just felt rushed. Some of the front staff seemed to be more stern, but still very professional, after learning my name. I can only assume my first review made it around the office. After my first visit I only saw Amee one time as we passed each other in the hall and she was in no hurry to say hi.
I decided to return after my first experience because I wanted to actually meet the doctor that was going to perform the surgery. I’m really glad that I did. I saw Dr. Kim, who is a corneal specialist which is fantastic seeing is thats where all the work is performed. He also never seemed bothered by me asking questions no matter how small… By the way, beer is ok during recovery, lol. Dr. Kim is patient and professional and took his time explaining the whole process. One thing I really appreciated was him talking me through the surgery as it was happening and kept the conversation light. It made it hard to be tense about the whole thing.
It’s easy to tell that Dr. Kim is very passionate about what he does and is genuinely concerned about your vision.
So despite anything that may have rubbed me the wrong way for a moment, I am very happy that I chose Dr. Kim and if I had to do it over having the same experiences, I would without hesitation. I recommend him and Griffin and Reed to anyone looking for LASIK. Just FYI, I was ²⁰⁄₂₀ immediately after the surgery and ²⁰⁄₁₅ one month later=)