Golden 1 Credit Union

quiet and friendly. I was only dropping off a payment but it not bust and easy parking. A security guard was outside and was polite too!

Worst customer service ever!!!
A couple of days ago I came in to make a withdraw. The Asian bank teller was so rude. I had never been so humiliated in my life! I wish I had gotten this guys name & reported him to his manager. At the end of the day I don’t understand how they get away with such bad Customer service! The only reason I come here is because it’s close to home.

Good Lord, where do I begin?
I believe in credit unions over banks, but this credit union just sucks.
Credit unions offer better rates than banks. And they are about bringing people together to help each other. (whereas banks are about profiting off of you).
But between credit unions, the difference is pretty much just in service. And I’ve never been so frustrated with the service of a bank/​credit union in my life.
At the end of the day, It’s hard to understand how they get away with such bad service. My only guess is that they essentially have a captive customer base created by California state employees. So, there is no real incentive for them to operate efficiently.
Anyhoo, I’m going to move my direct deposit over to another institution. It’s such a hassle with all the automatic payments I’ve set up (something else maybe Golden1 is counting to keep customers tied to them). But its been such a long string of bad service (and even lost money when they completely screwed up a home appraisal) that I’m going to pull the plug.
If you’re thinking about where to centralize your banking, don’t do it here.

This the worst lending agency you can imagine. Incompetent at the highest level. We sold our house and our buyer went through them for the mortgage. We’ve gone through this process many times so we know what you should be able to expect. Trying to get them to just do their job was impossible. Drug theiir feet at every turn. Were never on time with anything they promised. They single handily held up the closing. Did not fund the loan on time. You name they screwed it up. Not care for the customer at all. No sense of timeliness. I would NEVER knowingly do business with this bank again. Not to mention having to wait in line forever. The absolute worse customer service.

Biggest waste of my time. I came in to this location on Saturday to take care of a small banking issue. I signed in to wait for a Rep. There was only one Rep. there, already working with a client. Of coarse they initiate loans and other big encounters, that’s what banks do. Why they seem to think that it is fine and adequate to have only one Rep there on a Saturday, instead of three, or better yet, five. I waited for over an hour to finally be helped, long after closing time. Many people came in and signed the sheet to see a Rep., only to leave. Some came in when there were 5 or 6 people already waiting, looked at us all, and left. I didn’t have the option, I only had this time available, to take care of my minor issue. The Golden One CU wasted a valuable portion of my free time.

I have been to this location numerous times due to the proximity from my work. Usually I just use the ATM machine located outside the bank. Line is usually short if any.
Today I ventured inside to work with a teller. It was my second time inside and I got the same teller who helped me from the last visit. When I was speaking with her, she was very helpful and asked how my day was going. Our conversation slowly ended with a Déjà vu moment when she mentioned that I had a few other credit lines opened but wanted to know if I would like to consolidate them together by opening a Golden1 credit card. I chuckled at her until she gave me a slightly confused look. I mentioned to her that she asked me the exact same thing the last visit and she felt embarrassed and mentioned she had a feeling it was me whom she asked before. I mentioned to her that I did consider her offer but at the moment I have too many credit cards opened.
Even though she didn’t recall working with me even though it was only a few weeks since I last came here, she does her job well and I had a pleasant time interacting with the teller. From glancing around, the other staff here seem just as friendly too. I decided to rate this place 4 Stars on work efficiency and service.

Great CU Great Staff Great Products

Nothing against the people that work here, but the location of this Golden 1 is terrible. Branch is on the small side and can feel cramped when line starts to build. I try to avoid this location because of the congested parking lot. It is difficult to find parking, and even come in and out of this parking lot. I am always nervous that my car may get hit when people park next to me because of the way the parking lot is structured. Again, I only come here on a last resort basis. On a brighter note, staff is always upbeat and attentive at this branch.

We got a loan here for our GOAT (Hubby’s GTO), and the process was smooth and the loan rep was very nice.
I actually belong to Sacramento Credit Union, but this G1 ATM is pretty near where I live, so it’s convenient. Have never seen it «out of order» though it does tend to be crowded on paydays with a long line at the ATM and people PARKING ILLEGALLY ON THE «FIRE LANE» area. Besides that, I love the credit union network, and will NEVER move my business to a «for profit» bank (that means you, BofA and Wells Fargo!).

Employees have been very friendly and helpful. I like this location because it’s convenient and quiet :)

They workers aren’t super friend and take quite sometime to cash a check… But there was one time I went in a there was a nice lady who told me why it took forever and I didn’t even have to ask:)

Aw, the Golden 1, I signed up because my Lodi credit union had this habit of being a bit slow in the direct deposit. Golden 1 has proven they are pretty good regarding not having random fees and whatnot as well.
This locations seems has a friendly enough staff and is super work convenient.
All you need to do for that fifth star is have a human resource policy a little more in line with the rest of the banking industry… you know what I mean…

The staff here is really nice. I always seem to deal with Leslie and she is super sweet.
–1 for not having enough tellers during busy times. Came in once when they had 1 teller window open & about 8 people in line. Obviously, now I try to go during off-​hours.