Gamestop

I’ve never stepped into this store until I had to buy a gift card for my nephew during the holiday season. It was quite busy with customers in line purchasing, returning, etc. The manager was nice enough to go through the long line to find out what each customer needed and actually took a customer out of line to assist him, since the customer was looking for a product. The cashier was really nice as well.
Organization overall, is neat enough. Plenty of stations with gift cards so I can choose one out while standing in line or pick one out near the register or next to the register desk. Parking is very congested in this area since theres only a few parking spots right in front of the store. Although, plenty of parking spots just across the main parking spot.

I called on a Sunday (⁶⁄₂₁) and spoke to a gentleman named Ryan. I asked if they had The Witcher used for sale and he told me they had three. Then without asking he said he would hold one for me. Nice guy btw.
I bought the game and didn’t enjoy it much. I returned the game with a full refund on the seventh day (the 28^th) with ease.
Gamestop is cool. It gives you an opportunity to buy a game, try it out and your able to return it for a full refund of the item is used. By used, if you want to save some money. I trade, sell and return games easy with this location. Everyone that works here is friendly. It’s the closest to home and I’ll continue to shop here.
Have a nice day.

Horrible customer service. I recently called to ask about an item and they addressed me with «Bro, dude, ect». I don’t believe you should call guest or customers bro or dude personally. This should be a professional business and I don’t appreciate being called bro or dude when I am trying to professional business.

Staff is friendly always greets us maybe cause we are regulars. I have never had a problem at this store. Rather go here then Florin Road GameStop

Not really a GameStop fan, due to bad customer service I have received from almost every GameStop I have went to, but the store manager at this location is awesome.

Walked in to check out the games. Usually when we first walk in, we get greeted. But in this store, two girls were focused on one customer. They said hello, but they didn’t really acknowledge if we needed assistance. It felt although they were more focused on one guy than anyone else in the store. The girls were nice, but I still think they deserve only a 3 star.

Great Staff

I love this gamestop. They always, and I mean always, make sure to ask me if I need any help. The workers are all very friendly, positive, and upbeat, even if I just stop in to browse. The manager really knows how to choose his employees. If they don’t have a game, they are more then willing to point you to the nearest store that does. This is great when you wanna save money by buying used. Waiting for the wii u to come out before I buy more video games, but when it does I’ll be at this store monthly.

I have never been particularly fond of the service at any of the game stops that I have ever been to. The only reason I have had to go to them is to buy presents for others. I am not a gamer. I have found the general attitude of the gamers that work at these stores to be less than pleasant.
I went to this store to get a present just before Christmas. I decided to stop at this particular store because I had just finished with a dental appointment and they were in the same parking lot. When I got to the store I noticed they would not be opening for another half hour so I ran a few other errands and returned an hour later to find that they were still not open.
When I returned an hour later, the store was finally open and full of people. They had one person working (come on, it is the week before Christmas) that was pretty much a jerk. I asked him why they weren’t open on time only to get some lame excuse that sounded to me like nothing more than a lie. I need to find somewhere else to buy presents.

This review is about a month late in getting up, so pretend I’m actually writing this in early October some time.
:time warp begins now — careful of the whiplash:
I was helped immediately by an associate, and then the person who appeared to be in charge (team leader or manager, I don’t know), and when I mentioned being ignored the last time I’d been in to the manager, he was very apologetic. I told him he’d made up for it. He was quite friendly and pretty funny, actually, when I went back in to return a used game I didn’t like a couple days later.

This place sucks.
I knew it was bad news the first time I went in to buy something. I was an employee at another Gamestop at the time and wanted to use my discount. I gave my employee number but couldn’t remember my store’s code. They wouldn’t believe I worked there so they made me look it up (despite being in another district) and call my manager to have him confirm. I have to wonder if it was because I am female.
The second thing they did that ticked me off was also completely and utterly sexist. I went in to renew MY Edge Card and MY subscription to Game Informer. My boyfriend happened to be buying a game that day. They just renewed everything under his name despite my standing right there saying it was my account. My name was on the account, my face was in their face, but apparently so was my gender. Treatment like that is the reason these boys don’t get laid.
Our last straw was the loss of too many games. We reserved games here several times. The first time, they flat out ‘lost’ the reservation. The last time was for Modern Warfare 2. We reserved a Prestige Edition. Come on now, that is a big deal. They somehow ‘accidentally sold’ our copy. After working at another location I can say that is absolute bull. Everything is kept track of in the computer — things don’t get lost and they don’t get sold on accident. They called other Gamestops and finally located one who had one final copy of the game in the edition we had ordered. We drove all the way there to pick it up. Gamestop didn’t reimburse our gas, did they? Nor the waste of our time. The manager didn’t say a word the entire time and just let the game advisor figure it out. Bet he’s the one who bought it.
So all in all — thumbs down to this Gamestop. They have bad management with games going missing and employees treating customers like idiots.