Firecode Safety Equipment Inc

After the old Sacramento Fire Extinguisher changed names and moved away from location near Sac City College, I did a Google Search for a closer business to me (I live in East Sac) and found Firecode. I took four extinguishers into them to get serviced before the busy Labor Day weekend. They told me I’d have to replace one of my extinguishers outright, and they’d service the others. They ended up misplacing mine in the holiday madness, and when I called to come get my extinguishers they gave me 4 brand new ones and only charged me the service price for my 4 old units. They saved me money, and every person I met there (about 4 or 5 people) were very friendly and professional. I will go back. Also, I checked their prices and they seem like they are cheaper (all things considered) than their competition.

I have been using their services for several years. They call me annually to let me know it’s time, then they come by our home and recharge our fire extinguishers. I’m sorry others had negative experiences. That has not been the case for us.

Cant give these people a negative star, this company came too our office pretending to be River City Fire and the service for our equipment, then a month later River City shows up and we realized what they did. Dont use this company if they have to call and pretend to be your current provider to get business that is just not right. To top it off they charged us $ 30 dollars more than River City.

I had a horrible interaction with this company last week, when «Dennis» cold-​called my office. He lead me to believe that he was calling with my company’s current fire extinguisher servicer. When I asked if he was calling with River City Fire he said yes, that he worked with River City, then proceeded to ask for our service date from the service tag on our extinguisher. This is when I got suspicious, and refused to divulge the information, because if he really worked with River City then he would have our info in their system. He in turn was very rude and aggressive, trying to get me to tell him when our extinguishers needed service so they could come out and do that. Ironically, today River City came in for our annual service, and when I complained, they confirmed my suspicions that Firecode Safety Equipment is a separate entity and a competitor of River City’s trying to drum up business. I’m so upset about the deceitfulness of last week’s call that I’m writing this review. If they call asking for your service date, then they are not your current servicer and you should not give them the information. If they are your current servicer then I am sorry, because I can only imagine how terrible their other business practices are!

If I could give the business a negative star it would happen in a heartbeat. It’s been almost a year before I could get around to writing this but after needing an extinguisher service I felt it necessary. The technician that came to my shop for my annual extinguisher service took my extinguisher to his truck to do the mandatory recharge. After 10 min or so he returns to my shop to inform me that it needs to be replaced due to a bent valve pin and wants to sell me a replacement for a $ 100. I inform him that wasnt necessary because I have a replacement in the back. He acts disgruntled and leaves. After a bit I’m pondering his attitude and decide to check the bottle and it’s ‘bent pin’. The pin is underneath the handle and is what’s pressed down by the lever… as I’m looking at the obviously bent pen and how it could possibly be vent when it was purchased brand new and never used… only serviced by them I notice clearly distinguishable Needle Nose Pliar marks on both sides of the pen from having been purposely being bent. Needless to say I was shocked. I never called the Business owner because in my past experiences with crap like this it’s always denied and never addressed. I’ll never do business with this place again and will tell everyone of my experience and to stay away. Be warned