FedEx Office Print & Ship Center

I do business in the area and use them to send documents/​packages. Usually I find parking, although sometimes is difficult; next to a gas station and located in main intersection there is no street parking.
Staff is helpful and always willing to provide solutions. Pickups are on time and never had a delivery issue.
They accept credit cards and yes, I will come back again.

Worst fedex ever. I paid an enormous amount of money to fax a ton of documents. The feeder was broken so I had to feed each document one by one. The receiver called and said they couldn’t read the documents because of a black line across each document. When I returned the representative said «ya, it’s a problem bit the owner won’t buy a new fax» wth? Than most recently used them to send house documents fed ex. The package arrived without the documents. The fedex representative said they couldn’t assist and sorry and referred me to their customer helpline. Horrible place

Pace of service is glacial. Parking sucks. If you’re having problems with the printer good luck getting help. I use this place at least once a week, usually more. I dread coming here. I’ve started printing the labels from home and just dropping stuff off. I think that’s what FedEx wants. It’s obvious by their neglectful service.

One other reviewer has the same basic problem as me. The lady at the desk wanted me to buy a new box because my box had a lid? 3 of the boxes on display to my right had lids I’ve shipped shoe boxes before and as a Fedex employee I’ve see shoe boxes get shipped all the time. Seems like they want their sales up. Avoiding this location from now on

Like any other FedEx Kinko. Good and helpful employee when it looked like I was wandering around. This particular store is kind of small. No kiosks for the FedEx card, so you have to go to an employee to reload.

I send them my files from my computer by email and I pick it up. As long as you email them clear instructions, you will get them at pick up.
Sometimes you gotta do this if you run out of ink on your printer. They are definitely a lifesaver. They are also very nice and they got other services too like mailing your packages and other stuff like special envelopes, papers, and also publishing needs like business cards, post cards, or anything for marketing. THey will do your last minute stuff. Also if you want to print large images, they got that too. Very convenient when needed.

The lady behind the counter tried to sale me a box when the box I just received from a delivery truck was shipped an hour ago. She tells me I need to re-​box or buy a box from her because the box is in bad shape??? I don’t think so lady!
Bad customer service. Don’t come here. Bring your business else where.-
BTW. .today I dropped the same box off to another fed-​ex location.. (Greenhaven Print, Pack and Ship on Florin rd, in Ace shopping center) The gentleman behind the counter accepted the box no question asked. Sorry rude lady but my business is coming here next time.

My experience has been that this place has good customer service, but is not user friendly. Case in point: they could not open a PDF off of a Mac formatted USB flash drive. They told me they aren’t setup to read anything Mac (HFS+) formatted, and on top of that, they couldn’t get a file off of my Google drive either. Lost my business until they correct this major flaw, as well as my recommendation to anyone. Come on guys, it’s 2015, and you’re located right across the street from a college. A college that has multiple Mac labs! Get it right!

WORST SERVICE EVER! Don’t go here unless you want to be scammed! I’ve never experienced anything so horrendous and disgusting, until I came here to try and ship my package!

I was in Sacramento from out of town on important business when my phone died on me. As I was using it for directions via Google Maps I was left without a way to find my destination. I went into this FedEx location hoping to use their internet services and expecting to pay for the privilege. Well, not only did they look up the location for me on their work computer, they also printed me out a colored map, all free of charge.
I honestly don’t expect this type of neighborly customer service in the big city anymore, so to actually experience it was quite amazing. It’s the little things like this that make a lasting (good) impression on a customer. In short. this is a very well run FedEx Location with actual human beings behind the counters and not humans acting like machines.

We were so lost and confused! We needed copies put into a file so we can send out an email document.
Thankfully Roberta was here to the rescue!
She asked if we needed help from the moment we walked in and even when we tried to make the attempt we must of looked confused and lost enough that she asked if she could assist us.
Best customer service ever, helpful friendly and real tech savvy. Was able to get our memory chip from our phone, connect it to their system, scan, document, and connect!
Thanks for your help Roberta, it’s nice to know their are people like you willing to go out of your way to be helpful and naturally friendly!

I’ve had a great experience with FedEx here. The employee were helpful, professional, and careful. They knew their products well. I’ve been coming to this FedEx since they’ve opened. This branch has been consistent with quality and assistance. But it can get pricey.

let me say this place is very convenient to school. i had to come in here to make some copies. i went inside i kind of self taught myself how to use the printer well at least how to pay for them. so each printer had a clear sign with the price per copy if white and black or color copies. and a credit card slot for you to pay.
also the parking in this parking lot sucks. its always crowded and busy. there are a lot of pedestrian walking in the parking lot. the parking lot is small. it is always filled with cars and most parking spaces fit the compact cars.
the color copies were 22 cents per copy. for the black and white was 11 cents a copy. so when i thought to myself at school which is across the street sac city college which cost 10 cents and this place is only 11 cents let me tell you what the difference with this 1 cents compared to school. the quality of the paper is thick and very professional compared to school. so if you have a portfolio due i would totally come back to spend that extra 1 cent for better paper quality. the school printer paper sucks because its thin and flimsy.
i did have trouble using the copier machine so i had to ask for help a few times. the lady that help me was very nice and patient and had helped me quickly to since i was on a time crush. i told her i want to learn how to use it in the future instead of her helping me each time. she showed me step by step and i finally caught on and knew how to use it. i felt like i was in a third century working with a copy machine lmao, i know its not that easy to use a copy machines when there are so many buttons to zoom in or out or alter how many pages you want to print on both sides or single sided.
by the way i needed to print double sided and it was 11 cents per side so i end up printing 60 copies and it costed me around 13 bucks. yes they are expensive compared to buying a inject printer at home and printing it. i have chosen the one with more ink to print out here than just the ones with the word documents where i can print at home for much more less.
overall i had a great experience. i thought the customer service was great. i didn’t have a problem in here and i felt comfortable. i will be coming back to do more print jobs in the future since i enjoyed my first time. so let me give you a hint again why to come here and print.
1. only one cent different but much better paper quality than schools printer paper.
2. good customer service and had patient to hep you.
3. convenient and only across from acc college.
hope this review helps if you wondering if you should come here. i am sure there are much cheaper printing elsewhere where i have not discover so if you know of anywhere please send me an compliment and let me know. thanks for reading and have a nice day. follow or add me if you haven’t. talk to you soon Unilocalers.

My first time shipping out a package and I was having so much trouble finding the shipping label I created on ebay. The older lady who worked there was so nice and determined to find it. Once I was able to find it and download it onto my phone, I sent it to their fedex email and she printed out my shipping label for my package. Great customer service! Thank you!

Absolutely terrible service. I brought in a package to be shipped and was helped by a employee named Jesse. What a piece of work! He looked at my package and said it was a little bit beat up and offered to re-​package it. I said no, send it the way it is. He responded by saying that they can’t put the declared value on it and it has to be made 0 and they can’t be responsible for any damage to it. I reluctantly said yes. Then when i proceeded to pay the A-​hole, he refused my credit card because the card didn’t have my name on it just my business name on it. At that point, I had had enough on took my package and left. I had problems before with this jerk. I don’t recommend anyone go to this location.

I had the best customer service I’ve had in years. We came into the store with 20 minutes before closing. We were expecting terrible service because most businesses want to close out and leave immediately. This was not the case at all. Roberta was amazing. No other words that can explain it.

This is the most awful place I’ve ever set foot in. Everyone there was rude and passive aggressive. I eventually got so frustrated with them that I just left without saying anything. Do not go here.

This is, by far, my FAVORITE FEDEX location! Everything is always neatly organized, the workers are always more than willing to help you out with anything and everything! They never once complain and always find a solution to all your problems!
I always come here to ship important packages and nothing has ever been «lost in the mail,» sent to the wrong address, or damaged. They always provide you with a tracking number on your receipt and make sure you know where to look up important shipping/​tracking information. This location is also open every night until 9PM! (Excluding Sundays)
My favorite workers are Roberta, Miguel, and Michelle. They are all super sweet and attentive to all your needs! They even double check everything they do before each package gets sent out!
I definitely recommend coming here for all your shipping, copying, faxing, and printing needs!

I came in to print a few things from my email, something I’ve never done here. I went to the counter and said «Hi, how do I go about printing documents from my email?» The worker Roberta rudely said «from the computer» then walked away. Another employee who was helping someone else make copies helped me out. I come to this place once a month to use the FAX & that women is never friendly. Think I’ll start going to the Elk Grove one. They always gave me a warm «Can I help you» as soon as I enter the store.

I frequently have packages held at this location for pick up. They’re inconsistent with checking IDs because I come there so often. Recently, I tried picking up a package and didn’t have my ID on me. The lady refused to release the package even though she «knew it was [me]»; I had the tracking email, shipping address, and phone number to verify. I even had a package to return that I picked up there with the same damn name and shipping address!
If you’re going to have policies, enforce them consistently or not at all. Management is sub-​par considering the ridiculously long wait times (this has lots to do with the ONE register to pick up/​ship packages) and inconsistent friendliness. While I still appreciate the option of being able to hold my packages, I loathe the staff’s (lack of) professionalism.