Extra Space Storage

The best place to go for storage! It’s definitely not my first rodeo…. Extra space storage has the Best prices ALWAYS! It’s clean and affordable. When you go in, ask for Allyson! she’ll have answers for all of your needs/​wants and concerns. You will not be disappointed! She’ll get the job done!

Excellent service. Eric and Porsha were very helpful and able to answer all my questions. Large space for a reasonable price.

This place is garbage! I signed on 2 months ago and right as I’m getting ready to leave town for work for a month they send me a rate increase of $ 15! Never once did they mention that I would get a rate increase. They lead me to believe that this would be my rate as long as I left my stuff. Bad business and a bait and switch!

I had an issue with someone using my bank account to pay for their monthly fees. I spoke to Eric Tiffany who is the store manager here and he was very helpful and really took care of me. Should I ever need a storage, I will def come here. Thank You again for all your help Eric… truly appreciate it.

I had driven by Extra Space Storage a few times and liked how it looked clean from the outside, so, I ventured in as I needed a place to put some stuff. The girl was very helpful, showed me a few units and luckily I had written down the pricing from online, and when I told her that, she was happy to give me the online price… SCORE :)
I opted for a 5×10 unit, upstairs… yeah, upstairs, but, have no fear, they have a great elevator that you load up and push a button and you meet it upstairs. VERY convenient.
I do agree with Robb M. in regards to feeling rather buffoned at the $ 20 administrative charge AND you are REQUIRED, yes REQUIRED to pay for their insurance. So, the 1 free month is somewhat misleading as you end up paying the $ 20 and $ 13 for insurance, so, not quite free.
I definitely recommend looking online to see what pricing they offer… other than that, happy with the facility.

Needed to move from house to a condo that was being remodeled in next two weeks. Got my free month. Stayed in storage for three weeks. Left and owed nothing. Of course I did have to pay for some incidental costs such as insurance. But that was acceptable.

PLEASE NOTE THIS RATING IS ONLY FOR THE FACILITY LOCATED AT 1353 FLORIN ROAD.
STAY AWAY! If I could give no star rating I would. This place is just bad business and unprofessional! It should be called EXTRA CHARGES SPACE STORAGE! Sure the first month is free! What they don’t tell you till AFTER they run your credit card is that they charged you an «administration fee» plus insurance charges.
They were going to give me an inside unit (10×10) for $ 93 a month. Since I didn’t reserve the unit online they could only give half off the first month. Alrighty, a little high but I could live with it. The employee swipes my card and hands me a receipt to sign. When I start questioning all the additional charges, he explains that the extra charges are customary administrative fees. Well why wasn’t that explained prior to charging me? I felt like that was just poor business ethics and decided I wanted to check out other facilities.
Here’s the kicker… they couldn’t void out the transaction and credit my charge card the amount they charged. Really? After spending an hour going head to head with the store manager Erin, the only resolution she could offer was to send the transaction to their accounting department to issue a paper refund check which would take 4 to 6 weeks to arrive. Are we living in the Dark Ages?
So I go around the corner to the Extra Space Storage on Franklin Blvd. and what a difference. The husband and wife management team are amazing! I get an outside drive up unit (10×10) for only $ 80 a month and the first 2 MONTHS are FREE!!! Take that Florin Rd.