Extended Stay America – Sacramento – Arden Way

This is beyond ghetto! Ghetto itself can’t even phase this place!!! Not just that, service was beyond ridiculous!
There are A LOT of people living in this place. People are just chilling around with doors opened, just like its home. Have ya’ll ever been to some ghetto a** apartments before??? Well, like that! Place is also polluted with the scent of marijuana. Stank so bad that you might as will let a skunk spray you! AND THEN, go sniff it’s ass right after that.
Oh, and here comes the room. Room seem clean. After I settled in, I noticed that there’s no coffee pot. I opened all the cupboard, NOTHING! Not even a single spoon! The next day, we had left to a baby shower and a gathering for the loss of my BF’s friend. We were gone the whole day til late evening. Got back to the room and noticed that no maids ever made it to our room. Next day, the BF went to the lobby for some towels. Ohhhhh boy, he came back empty handed! He was told that we have to reuse the towels, if not, then return the dirty towels for new ones. LOL! I dont mind reusing the towels, but are they freaking serious!!! He came back for the dirty towels and went back down to the lobby to exchange it for the cleaned ones! SMFH! Oh, and he also asked for a coffee pot. He was told there is none available and will be put on the waiting list. LMFAO! It was so ridiculous that it’s funny!
There’s no freaking way we are ever returning!!!
Oooh, and I almost forgot!!! They also said to him that the rooms are only cleaned every six to seven days. LOL! So guess what??? Makes perfect sense to why my body was itching when I slept on that damn bed. GROSSSSSSSSSSSSS!!!

BEYOND GHETTO!!! Why didn’t I check Unilocal before I checked in? This place is like no other hotel I’ve ever stayed at before. The rooms were not bad. The rooms were clean, but I still went through and sprayed everything with disinfectant. The looks were deceiving…
Now, let’s get to the ABSOLUTE GHETTONESS! While walking to our first room we saw hoodlums standing in the parking lot listening to music that was being played by cellphones hanging from their caps. They really looked like they were waiting on their next drug deal to pull up. Immediately, we became uncomfortable! It felt like they were surveying us as we walked by and up the stairs.
As we passed some of the rooms, I noticed how some room doors were opened while music was coming out and the hotel occupants were lounged back in the recliners. (SMH GHETTO)…
When we finally made it through the maze and found our room, we walked up on a baby boy in a t-​shirt and diaper standing alone on the balcony in front of our door. He was from the room next to ours. The door was opened, one woman was cooking, another woman was going in and out of the room onto the balcony she on the phone, and to top it off their were sports team baseball caps being displayed in the window. It seems as if these people have been living in the room for a long time (basically this room has ultimately became HOME).
When we made it in the room my boyfriend and I looked at each and questioned, «What have we gotten ourselves into? This is CRAZY!» I said I wanted to call the front desk to switch rooms, he was like naw we should be okay. Less than 5 mins later we heard a woman next door SCREAMING, «Get me out of here! I can’t believe you are doing this to me!» Banging on the walls came with crying and screaming.
Instantly, I picked up the phone and requested another room! The Assistant General Manager, Nicole said she was going to switch the room and call me back. I didn’t hear back from her, so about 40 mins later we just went to the lobby to get a different room. She was eating in the back then she peeked out and said she was going to get to us. It was an hour before security made it to the scene. We were moved to a different room, BUT at 5 o’clock the next morning we were awaken with the same kind of SCREAMING, HOLLERING, & CRYING!
I’m giving this hotel two stars instead of one because both rooms were clean, and Nicole gave a $ 10 credit when we told her we wanted to be moved to another room. After I reported the morning occurrence, I was given a full refund for the night. The service clerk at the desk said, «There are some people that live here so think they can do whatever they want to do.»
Honestly, this place is a GHETTO MESS! We wondered whether or not gun shots were coming next. I must admit that I even thought about the possible title of a newspaper article if we would have been caught in a crossfire… DO NOT GO HERE UNLESS YOU WANT TO BE UNCOMFORTABLE!
I cannot close without saying that it took us at least 35 – 40 minutes to get checked in… I’ll NEVER have to worry about that again because I WON’T BE BACK!

I booked this hotel last month before reading the reviews. I couldn’t cancel my reservations so I had to stay anyways. Before arriving to check in, I recorded a cal saying my double bed room was not available due to maintenance, so they would give us two rooms for the price of one. That turned out better anyways so that we didn’t mind. When we pulled up it seemed nice and I didn’t see ghetto people in the parking lot nor did I think the area was horrible as people were making it out to be. We checked in and when we first walked in the rooms they were nice and seemed clean. We got situated and tried the bed and it was hard as a rock. The two nights we stayed we kept on waking up because of how uncomfortable the beds were. We didn’t use the bed sheets, we took our own but I did see a few stains on the sheets. My boyfriend said he did see a cigarette burn on the white sheet in a non smoking room so that was a negative. The breakfast is more like a muffin, oatmeal, and coffee. It’s a grab and go which I wish was said on the website we booked on. It was cheap but not staying here because of the hard beds and the stains on the sheets. If you do decide to stay, stay on the top so you don’t hear people walking.

This place seems to have a bad reputation, but the service is excellent. They went out of their way to be helpful, making the experience worthwhile.
It’s not a standard hotel with all of the amenities you’d expect. It’s a clean place to stay with a bed, shower, and helpful staff at a budget friendly price.

This place is out of a scary movie I swear. Bizare. Ghetto. Drug cartel hotel probably too lol.
Stay away if you are used to hilton, marriot, and those sassy kind of places. Thats where I’m going.
First day we arrived I knew we were in shit hole once I saw 10 drugged up people staying here. Then I got to the room and the smell told me to turn the eff around and leave but my husband said we r too tired for this crap. But I did go to Walmart and purchase new bed sheets, blankets. And pillow cases. Wanna know why?
Blood stains from a virgin girl people who lost hers in this ghetto place. Which I’m very dissapointed in. Then I found pieces of damn hair.
I even got my own towels, hell with this and their towels that had stains on them. Bathrooms fuckn disgusting. I promised I wouldn’t shower here. But my husband did and guess what? Shower flooded hahaha. Told him to listen to his instincts but didn’t listen. Still love him though. Wiped the whole place down and still couldnt sleep at night.
Oh now there is a huge fight down the hall. Bf leaving gd hahaha.
There is plenty of druggy and weird people who stay here. Not safe at all. When I was walking down the hall way a drugged up woman bumped into me and I had to brush her nasty ass off of me. Listen closely, very close, GHETTO. STAY AWAY YOU NORMAL UnilocalERS.
Telling you. If you wanna experience a nice Halloween stay here fellow friends and family. Dont do drugs. Not good for your health or morals. You won’t have teeth or a nice life.

This place is sh*****t. If you serve for this country don’t go there coz they don’t like military.

Great place to come relax with the family and right next to the freeway and they had a free breakfast in the lobby which I really appreciated. Clean rooms and a stellar staff that knew the area well

I am an avid Unilocaler, I should have read the reviews before booking my hotel because my experience was the same as many who have posted.
I had been to a convention all day on Saturday, i just wanted to be in my room and watching TV. No remote. I called to the front desk and after giving me a bit of lip about it (like it was my fault it wasn’t there) was told they would be there in five minutes. ½ hour goes by and no one. I trek down to the lobby, in my pajamas and get a remote myself only to discover, yep, you guessed it, IT DIDN’T WORK!
The above really wasn’t a problem, I mean, stuff happens and it was an Inconvenience but it added insult to injury for the next morning.
The next morning I I went to use the iron and it was falling apart. I went down to the front desk to get a new one and she asked me if I brought the old one. REALLY? YOUR KIDDING? RIGHT? I also mentioned to her that the floor was dirty, my shoes were making that sticky sound when you step or walk. So, since I had to return the funky non-​working iron I took a washcloth that I had cleaned a small area of the kitchen floor with. FILTHY! She seemed very unconcerned and asked me if there was anything she could do to make me happy. SERIOUSLY???
It was the attitude of the front desk clerk that really set me off. She kept having to have the last word, would not listen to what I had to say, and really could care less. She argued with me about my bill, which was paid for in advance. I mean, really, good customer service was really all I wanted.
Oh, and, The «continental» breakfast consisted of some packaged muffins, apples, bananas, and granola bars.
They asked for my credit card when I checked in (even though they had already charged me) for incidentals. WHAT incidentals? The room had nothing but a bar of soap and clean towels. What was I gunna take, the remote control?

When I have to tighten my belt due to budget, I stay at Extended Stay America Hotels. With the lower cost comes some compromise, a compromise that is far easier to accept then one would have to say with a place like Motel 6. The Extended Stay rooms are big, lots of decent furniture and kitchens with full size refridgerator. The compromise comes in the form of no Ice makers, and if I want coffee in the room, I have to request a coffee maker and its supporting cast. All in all, for a price point of between $ 75 and $ 100, ESA is a good bargan. At this particular location the staff was friendly and courtious and the room very reasonably nice. I had to stay an additional night due to an extreme case if what I like to call Sacramento’s Revenge, (food Poisening). A review upcoming.

I finally did get my $ 50 off credited, however this was a wash since they charged by double for my last night (because I just couldn’t stand staying one more night). I sent the corporate office a complaint letter and never heard back, but I did notice a manager at corporate checked out my linkedin profile to, I’m guessing, see whether I was «important» enough to warrant any further action. They could have used this time to simply write me back and say sorry, how can we make this better?
In good conscience I can’t recommend this property or company to anyone.

There should be a no star option. This place is horrible! I should’ve known by the area it’s in. I don’t understand how they can charge at all. I’ve stayed at extended stay America before in Texas and assumed they were all the same… NOT THE CASE. When we pulled up there were a lot of homeless men muttering waking the grounds. One was passed out drunk. RED FLAG #1. It took forever to have our room ready. We asked for a non smoking room with king bed and pullout couch. We waited in the sad small lobby with the most uncomfortable chairs. As we were waiting to be checked in another patron was returning a plunger for a non working toilet. Really? They had to do it themselves!!! RED FLAG #2. I saw the cleaning crew take more smoking breaks than actually do cleaning. RED FLAG #3. As we were gathering our things to head to our room, a patron walked into the lobby and asked for AJAX to clean the stove and walls because he“burned chicken” and it got everywhere. He was very agitated and seemed shady. RED FLAG#4. We finally got our room and passed the“burned chicken” guy and realized he LIVED at this location and his room stunk as you walked by. We got into our room and I was disgusted. Reaked of smoke, dirty everywhere. I didn’t want to touch anything. There were cigarette burns in the furniture and bedding. I went outside to check out the other patrons to see if everyone lived there. I couldn’t wrap my head around it. How could people PAY to stay there??? Needless to say, I left. Got a refund and went somewhere else. STAY AWAY… unless you need to get some drugs and hang out with addicts and drunk homeless people.

Worst hotel I’ve ever stayed in ! I guess for the amount I paid ($ 75) I expected decent but this was outright disgusting. Stains on the sheets. Black make up, looked like mascara marks, and something orange. I’d prefer not to know what it was. Swisher wrappers and garbage in the bedside table drawers, the door was broken, it didn’t even close all the way and white crusty stuff all over the desk and the side of the bed. Another something I’d rather not know. The floors had left over food crumbs and hair was everywhere. Seemed like the maid must’ve been blind or something. Not to mention my request of a NON smoking room and the room reeked of cigarettes. I politely asked for a refund and the idiot at the front desk, Ronny, said he could change my room. I wanted a refund. So after arguing and telling me what I should’ve done and how he was unable to give me a refund, he inspected the room and was disgusted himself, and magically was able to refund my money. I would never EVER again even think of staying here. I’d rather sleep in my car.

First arriving they gave me a dirty room beds not made and smell of marijuana! There were drug addicts everywhere and no ice machines. Room smelled like mold!!! I would never stay there again!!!

I’m from Fresno and I stayed here with my in laws for a wedding we had to goto the next day. At first we were loving everything about this hotel or motel. They gave us razors, toothpaste etc. There was a stove and a sink and a nice big tv. Everything was comfortable and nice.
We all went out at night to see sac during night and we came back around 2 am. We all fell asleep comfortably. Now after this you wondering why I give it just 1 star… well my sleep didn’t turn out so good when I woke up the next morning. I had GOTTEN BIT BY A BED BUG. My arm was under my pillow and I woke up scratching. It had hurt so much, my bite was swollen and itchy. I quickly got up and told my bf and he woke up alarmed. I quickly flipped over my pillow and there it was… A HUGE BLOOD RED BEDBUG. I was so mad & disappointed. I told everyone and they all quickly got up. It was almost… almmoossttt the perfect stay.
So next time if you guys stay here, be careful or just don’t risk it.

I think the rooms are clean and don’t smell funny. A/​C blows cold. They have GREAT tasting coffee. Nicole is their lead on site and she’s the best! The rest if the staff is new to me but they are pleasant as well. They were able to accommodate our 10 rooms WITHOUT having to go through corporate which is NICE. This is our second year and are already planning to be here again next year for the CA State Fair. Oh they have night patrol, cameras and police that randomly come by as well — so we feel secure.

I have stayed here for a total of 7 nights, because they were pre-​paid through
and the hotel will not allow you to cancel any of your reservation if payed for through a third party website. When I called
and tried to cancel, they too said it was up to the hotel and their was nothing they could do about it.
The air conditioner didn’t work, the toilet ran and ran and the only way to fix it was to turn off the valve altogether. When I complained about the air conditioner they said there was no other room of that type (2 double beds, non-​smoking) available. Finally, on the 3^rd night a room became available and I was able to move.
There is someone different at the front desk every day so you have to repeat yourself over and over and no one takes any notes or informs the next days staff of anything.
There are no supplies in your room, you have to ask for silverware, cups, coffee maker, etc from the front desk, which closes at night so make sure you get what you need before they leave.
Check in is not until 3:00, I work nights so asked for an early check in and was told by the first lady, they would get me in as soon as a room became available-​leave my phone number and they would call me. Next day, rude woman at the front desk told me there were no such instructions left for her and check in is at 3. If I wanted it earlier I should have booked an extra day.
Seriously, Motel 6 gives you better customer service at a better price than these people.

Came out here last night for a gig and this was the cheapest place we could find around the area. Yes its not a 5 star hotel but if your looking for a place to stay for the night that has a mini kitchen and better than Motel 6 than this is the spot. Some stuff is outdated and theres no toiletries in the room. However upon check-​in Nicole who was at the front desk was super nice and friendly. She was very welcoming and told us all the necessary info for our stay. The front desk offered anything we maybe needed for the stay. I would defin stay here again for $ 70 a night with our AAA discount.

NEVER EVER GO HERE!!! I had no clue they did not service the rooms every night. I came back after a long day and the place had not been touched. I spoke to Habib (or whatever this rude mans name is) and apparently they do not service your room until day 7!!! Yes, I get to clean my own room and still pay $ 80/night…lucky me.
I don’t know if this is a common practice but I feel for my money I should be getting my room cleaned daily! That’s not too much to ask, is it? I feel if the front desk would have advised me of this I probably would have canceled my reservation and moved on!!! DO NOT STAY HERE!!!

The staff here are horrible. While polite on the surface, they are woefully undertrained, incompetent, and prone to giving incorrect and/​or useless information.
While waiting in the «lobby» (in actuality simply a motel-​style desk) during the ample time I’ve had to wait while resolving several issues, one worker, «Ronny», has managed to upset at least three guests to the point of leaving. His demeanour is quiet and his words polite, but his attitude is demeaning and condescending.
I had planned on spending several months here while on a work contract. Instead, I’m now looking for another place to stay after less than a week.
You would do well to avoid this location. Even a Motel 6 in the area has treated me better in the past.
Oh, I almost forgot. While they have «free» wi-​fi, it is basic low-​speed (~50kb/​s) only. If you need access to a corporate VPN, video conferencing (Skype, FaceTime, etc.), or any other higher-​speed wireless, you’ll be charged $ 3.99 per day or $ 14.99 per week. But even the «high-​speed» wi-​fi isn’t fast enough for streaming video such as Netflix.

So far actually so good: rooms are clean, well stocked and surprisingly quiet & that was a check in @ midnight on New Years Eve even.
^ Yep! That was my check in at 00:04 New Years Eve 2014…
Now the story I’m about to tell you is 100% true even as hard to believe as it may be seeings as how the previous reviews for this location & business were less than happy with their stays here with reviews of solid 1 stars I’m here to tell ya that my experience was frigging fantastic… so here we go…
13 nights & 14 days. That’s how long we actually «LIVED» at this hotel… Yes, yes it’s true.
Why in the hell you say? Well sometimes in life, despite your best laid plans, strategically mapped out path, OCD attention to details to ensure those best laid out plans actually execute & in synchronized fashion… Sometimes shit happens & nothing goes as planned & your left with choices, throw yourself to the ground & throw one hell of a tantrum, cry & ask the universe WTH is going on, walk out into traffic just to get it all over with… Or after you’ve done the previously listed & still manage to live… move onto plan B.
Extended Stay America was our plan B.
Why? We had to be out of our rental home by 11pm New Years Eve & despite copious amounts of blood sweat & tears the damn escrow on our new home still hadn’t closed. Oh did I mention me & my man finished moving our entire home the same evening & right before checking into this place? That’s right; that’s how we roll…
Why? Well we have a zoo of beloved babies aka: Dogs & cats to be exact… I’m not going to list the exact number here but lets just say we checked in with 4 dogs ;) We rented two rooms; side by side on the ground level floor & we moved us & our beloved beasts in with us as unlike some other people: Our pets are not disposable & it was either stay here or construct our duct tape & cardboard box home away from home while we waited for the escrow from hell to officially close. Or kennel them all & that just is not an option; money isn’t the issue.
PET FRIENDLY is this hotel & they didn’t bother us, babysit us & they left us alone the entire time… the ENTIRE TIME & we absolutely LOVED LOVED LOVED the privacy!
BOTH rooms were extremely clean, well stocked & were odor free. The carpets were very clean as well. The bathrooms included; very clean.
HERE“S some other stuff I really liked & appreciated at our make lemons out of lemonade mini-​vacation spot:
PET FRIENDLY: Magnets for the outside of the doors & little plastic «PET INSIDE» blue & white signs that stick right into the card slot of the door knob… LOVED THEM BOTH! No one ever messed with them & they stayed there the entire time. No one ever approached our rooms as we both instructed all staff we had pets inside & we’d pass on the complimentary room cleaning service & cleaned our own rooms including vacuuming them ourselves… They respected that request 100% & we left the rooms in the same condition we checked into them as…
IN ROOM COOLER/​HEATER UNITS that you get to control they suck fresh air & heat & cool it into your room. LOVED THAT! & a working window loved the fresh air!
ADORABLE KITCHENETTE & FULLY FUNCTIONAL TOO:
FULL SIZED REFRIGERATORS with Top Freezer & fresh Ice Cube trays ready to roll & I love my ice; loved that! CLEAN in both rooms.
2 Burner STOVE TOP’s for cooking, good sized stainless steel sink with space below for your stuff, lidded s/​s frying pan & pots for cooking your own food. PLUS: Ceramic plates, coffee cups, drinking glasses, bowls, silverware & cooking utensils including a can opener this blew my mind as I packed ours for our pets food; for preparing & eating your food in. Plentiful kitchen cabinets for storing your stuff as well.
WATER PRESSURE: Was amazing & could have peeled paint. I’m serious. Hellooooo we called this place home for 2 solid weeks & we are both rather ‘selective’ on certain things; hot water kicks ass in this place & between both rooms we always had more than enough…
LINENS: Clean. Always clean & plentiful. Take your soiled linens to the check in area & swap them out for fresh ones including sheets.
LAUNDRY ROOM: Now this is the only area I was less than satisfied with as well the dryer is expensive & sucked it as far as $ 2 for a 45 minute cycle & the clothes were still damp after 2 cycles. No worries: That’s what the hangers in the closet were for. Improvisation people. $ 2 per load for washing too.
QUEEN BEDS: Pillow topped & beyond comfortable as were what felt like real feather down pillows. Was expecting to sleep on plywood hard beds & pillows so loved this as well…
LAST BUT NOT LEAST: 6am-​10am: COFFEE BAR… Oh how I miss that damn thing… Freshly brewed coffee’s & hot water for tea’s along with all the coffee-​mate liquid & flavored creamers you could ever want & sweeteners too… Loved the fresh fruit.
We were treated so respectfully our entire stay. That is priceless to me.
The End