Expo Floors

My contractor told me that I can get good quality floors for a decent price at this place. I gave Expo Flooring a visit in their other office, the one in Rocklin (3735 Cincinnati Ave) I read few bad reviews & I was not sure if i wanted to visit this place, because after all costumer service is important when it comes to business. I will be honest the show room was packed with people, but the workers still found time for me! Not only did the workers but also the manager Vadim. He explained in every depth of detail everything about their products, and there is a lot of details a skeptical person like me has to know. Expo Flooring provides a 30-​year Structure and Finish Warranty! The floors are scratch resistant, they also offer a durable finish that repels most household chemicals and is easily maintained for wood floors. Worth giving this place a visit, good quality floors for a good price & a big variety of selection!

I bought the 12m laminate. While it looks great– it does not hold up well to ANY moisture at all. Not great for houses with kids, pets, or any chance of any moisture on the floor. I believe the ice cube review! I would not use this brand again.

What the other reviewers said is true that this product does not hold up to moisture nearly as well laminate should. Don’t believe me? Ask for a various samples of their flooring, then go get a few brand name samples and dunk them in water for 5 minutes, then let them set for 24 hours. Do it twice or three times if you need to. You will notice that the edge of this product will start bubbling way way way faster than the brand name item.
As a matter of fact, for ANY laminate you think you might want to install, do the dunk test first with the sample product and compare with others. Beauty is one thing, but it won’t do any good if it bubbles after one dropped glass of water. I had to learn the hard way unfortunately.

Had Expo engineered hardwood flooring (Brazilian Cherry) installed in my den a little over a year ago. Make no mistake, the showroom in Sacramento is not really geared for retail, so you’re not going to get the warm fuzzier like you may from a retail store.
When we went to look at floors, the women in the front were nice enough, but certainly were more wholesale oriented.
They did let us know that any warranties depended on proper installation and care. I took this as that you should make sure your contractor stands behind the work! This is very typical for many wholesalers.
The floor has held up pretty well aside from a few scratches as the result of sliding furniture and some darkening of the cherry which the contractor warned me about. Unfortunately, I had placed an area rug on the floor and the wood under the floor did not darken. Now Ive removed the rug and there is quite a contrast. I contacted the contractor, who let me know that the floor would even out, but it would likely take some time.
My one regret now is that I did not do the whole downstairs at one time. I now want to do and adjacent hallway, large entryway and living room, but I don’t know how well it will match.

What saved this review from being a one star review is Peng’s Great customer service.
I cannot say the same about all the Asian girls that work there! I once called and one of them said «hello?» forcing me to ask «Is this Expo Floors?» What business answers the phone «Hello?» When I arrived the Asian girls were unfriendly, matching their unfriendly faces. Based on other similar reviews, the owner needs to fire them!
Expo Floors is a wholesaler only. If you hire an independent contractor Expo Floors will give them their individualized contractor’s rate, depending on how much business the contractor does with Expo Floors. And hopefully if you have an honest contractor like I did he would pass the same rate to you saving you a lot of money and your contractor will profit from labor only.

Inferior product and Expo Floors won’t honor their warranty. I didnt buy directly from them, but through my floor contractor, Concept Materials, who didn’t practice due diligence in researching this product. THE product was the 8.3 mm laminate flooring.
They blamed me for my method of cleaning. However, if the product was decent, it should withstand damp mopping with laminate cleaners. The edges would begin to fray and chip. Some areas are starting to get shriveled. The floor was installed less than a year ago. Will be consulting with State Department of Consumer Affairs (C.S.L.B.)and BBB for recourse. BEWARE!!! DO NOT BUY THE INFERIOR PRODUCT!

Wow. Well these folks won’t be getting our business. When we go shopping for anything that we’re going to shell out large amounts of cash for – think cars, major home improvements, etc. – we intentionally dress down to see how we are treated as people. Maybe disingenuous, but a good way to see the true colors of customer service.
The girls at the front desk were total snots. They couldn’t even be bothered to say hello, and treated our questions with a level of condescension I wouldn’t expect from a business serious about making money. We’ve been to a few flooring places now, and most have been friendly and helpful, so this place is the really pathetic exception.
This biz gets a #fail.

Last fall my contractor recommended a retail outlet selling flooring supplied by Expo Floors. After part of the living room was installed I liked the flooring so much that I wanted the hallway to match. A couple of days later a flaw was evident in one spot in the hallway. Replacing the entire hallway area at that point would have been a major undertaking, so we decided to wait. But over the next 6 months a couple of other similar flaws showed up, all in the limited area. I contacted the retailer who contacted Expo Floors. After multiple polite and professional emails with Vitaliy, a satisfactory and mutually agreeable resolution ensued. It took some time and perseverance on my part to get there, but in the end I am pleased that Expo Floors stood behind their product.

Hubby n I went in yesterday. i dont know if its because of our ethnicity or what it sshouldnt cuz one other girl working there was asain. but Not one person at the desk said a word to us when we walked in. THEre were 3 young people at the front desk. They didnt even looked or acknowleged us. Hubby walked up there and said hi and ask about getting samples of particular laminate for our customer. She just pointed to the corner and didnt even get up from her seat to help. Feeling out of place we just walked out. Whatevr happened to Customer service ?? This was our first time at this location. We normally go to the one in Oakland for our business. I hope someone in management is reading all the reviews because it shoukdnt be like this. It felt as if they didnt give a crap about my business.

I have been using Expo Floors for 4 years and have had only 1 problem with warped boards. I took them back in the box and was immediately given credit with no hassle The staff are always friendly and helpful. I do buy the higher grade materials. As the old saying goes «you get what you pay for» As a Realtor I recommend them to all my clients when I sell them a house or investors that are rehabbing houses.

Expo floors is a great place to buy laminate flooring from. That’s If, you know a contractor that has an account with them because it is not open to the public. I’m reading all these bad reviews about this place and of course if you buy the 8 mm laminate it’s going to squeak. You should of spent more then .65 cents a sf on your floors. If you were to buy that same material from Home Depot or lowes it would of cost you almost $ 2.00. You can get 12 mm laminate for less then half of what other places are charging. I also saw another comment about an ice cube making the laminate bubble. That’s false because after I finish installing the floors I always spray the floors with Bruce hardwood floor cleaner and I would spray the entire floors down then mop it. No flooring would buckle that fast. The only way wood floors would buckle if it was soaked with water for a long period of time. And that’s with any wood floors you buy, from anywhere. For all the haters out there, go a head and pay more somewhere else. The materials will be the same, the only difference is you will be paying more for the exact same materials. Your probably mad because you couldn’t buy any flooring from them! Also, all the employees at expo floors are very friendly and they know exactly what they are talking about.

One of the Best Showrooms in Sac. Awesome place to shop for your floors etc. with one of the Best Quality Material. Greatttttt customer Service, they will Help u out to the fullest. Defiantly, its worth a Visit.

Beware!!! I had a contractor talk me into using their laminate flooring because he could get it cheap and it would supposedly last longer than other options. Almost immediately it began bubbling along the seams from any moisture. My wife dropped an ice cube and within 30 seconds it started swelling from literally a few drops of water. The company does not honor their warranty and have awful service.
Read around and try to find a positive review somewhere that isn’t a fake account. You can’t! Clearly they have someone posting bogus 5 star reviews to try «dilute» the negative comments. If think I’m kidding, look for yourself.
Do NOT buy from these guys. Bad bad news!

Poor customer service! Do yourself a favor and stay away from this place. It cost me 2 hours and $ 25.00 gas but that was cheap compared to what it could have been. Never did get my samples from them. Found a great place online that has good honest ratings and they ship samples for free.

Buyers beware! Am experiencing inferior 8 mm Expo Flooring that will not lie flat and which is very squeaky. Even when walking on it barefoot, it sounds like walking on bits of potato chips. Expo Flooring has pre-​waxed joints and there was excess wax oozing out of each and every plank. It looks crappy. The wax cannot be washed off. I was told by the manager that the oozing wax and the squeakiness is all «normal» for their flooring. Customer satisfaction appears to be a very, very foreign concept to the managers at Expo Floors and they will just about say anything to avoid responsibility towards their so-​called Thirty Year Warranty. Expo Floor appeals to contractors who are flipping homes and who need the cheap flooring to look good long enough for a quick sale. However, for anyone who wants long lasting, first quality flooring from a company with some degree of integrity and professionalism who will honor their warranty, then do yourself a huge favor and buy from another company, preferably a US.

The flooring material in the cases is very pretty and looks like it will hold up. My contractor and I parted company, and I was left with floors I could not use. I needed to purchase new floors and requested a partial credit for the material I had.
The people I spoke with were very nice, but the manager did not return my messages.
Seems like it’s better to be sure nothing unexpected will happen with your remodel.

Dont do business with them. I bought Flooring for my entire house (2 floors) and they guarnteed that the martial will last for 25 year. After 3 months the material began to raise and appear puffy. They claimed that even if you pour water on the material it would be ok.
I contacted the retailer which in turn contacted them about the material but they they refused to acknowledge any fault on their part despite the 25 year guarantee that they provided at the time of sales. I spent a lot of money to remodel my whole house with their product and it turned out to be defected. Im taking them to small claim court. Dont throw your money away by doing business with them.