ExecuCar

Love this car service! Always reliable, especially when airline cancellations affect my initial reservation. I’ve always been picked up on time and love the convenience as I live in the country and it’s hard to get a reliable taxi. My «go to» transportation to the airport!

Rides from and to Sacramento airport were great. About the same price as a cab or Über, but private service in a suburban and a town car. Nice. Traffic back to the airport was bad on the freeway but driver knew her way through scenic back country and got us there in about the same time as it normally takes on an uncrowded freeway. Easy setup online and drivers were waiting on time. Can’t go wrong here.

Had a great experience from Sacramento airport to West Sacramento. Driver was on time and knew exactly where he was going so he was able to avoid traffic and utilize alternative route. Very friendly and professional. Will use again.

Great service Kalbinar car #4019 very polite and prompt. ExecuCar has always provide great Customer Service, we will use again.

Very prompt. Very courteous. I received a text immediately after I booked to confirm and to give me a confirmation number. The driver called me about 10 minutes before the scheduled time to advise she was at the lobby. The ride was comfortable. The car was clean. The driver was friendly. Car smelled clean. Driver was also clean and professional looking. I would use them again.

At 4:20am, 40 minutes before I was to be picked up, I received a garbled phone call from you, saying there was ‘good news and bad news’. The towncar I paid for was unavailable and was replaced by an Econoline van. I expect a refund. The driver barely entered into my gated complex even though I had provided my apartment building and unit number; he waited just inside the gate and made no attempt to contact me. Rather, I called him to see if he was my driver. He didn’t greet me or ask who I was, get out of the driver’s seat, didn’t open the door, didn’t get my luggage. He was a terrible driver; kept driving on the freeway Botts dots. He started to make an effort to get up to assist me when we arrived at SMF, but by that point, I wanted to get out of the van and get on my way. I did not get what I paid for or what I have experienced with Execucar in the past. I

Here from Honolulu for the Napa Valley a Jazz Festival. The driver for ExecuCar was
Bains car#844. He is very knowledgeable of the area and very
Customer service driven. A great experience working with this company
I will definitely book with ExecuCar again. Aloha

Taxi? Family? Friend? No, just call these folks, they are on time polite and don’t drive like maniacs ie Taxi drivers. Its worth the money.

Fantastic experience. Looking at the other four reviews, I can’t help but wonder if this company has a different owner (s) now. Two bad reviews from 2011 and three from 2014.
Anyway, I hired Execucar for a ride to and from the Sacramento airport. My girlfriend had planned a trip to Hawaii for my birthday and I wanted to make sure that we didn’t have to stress driving to the airport and that we could also relax on the way home after a six hour flight. Worked out perfectly. Our drivers each time were both very polite, professional, and friendly (Michael & Michael H.). They both arrived early and loaded our bags into the car for us. I chose the towncar and it was clean and comfortable. One of my pieces of luggage didn’t arrive when we returned home, and our driver patiently waited for about thirty minutes while I sorted it out with the airline. He didn’t even charge us a fee for it, which I was surprised by. I really appreciated it considering how frustrated I already was with the airport.
I researched reviews and prices for a number of driver services in the area, and I made the right choice going with Execucar. No complaints whatsoever, and they were the least expensive I could find.

We booked Execucar ahead of time for an airport pickup at SMF and Dominic picked us up. Thanks to his friendliness we booked several other pickup for later in the week and our final return to airport a week later. Everytime the sUV was clean and they were on Time. All of their driver were friendly and on time, but if you can ask for Dominic! He was great!!!

We took a mini vacation to Las Vegas and flew out of SMF and back. I scheduled ExecuCar a few days prior. The day before the trip, I received a confirmation text that we were all set to go. On the morning of pick up, the driver, Victor, was prompt, friendly and courteous. The SUV he picked us up in was immaculate! Upon our return, John was already at the baggage claim/​taxi pick-​up area before I even called! Prompt again. He was also very friendly and courteous. We will definitely be using ExecuCar again.

I received a call from dispatch stating my driver was running 20 minutes late (excuse me?), but would still get us to the airport on time. Shortly after, the driver called saying he would be 6 – 10 minutes late, turned out he arrived 8 minutes late. I appreciated the communication (so giving Execucar a pass, this time). I was a little stressed at first, but Driver was kind, helpful (even picked up our bags from inside hotel lobby). He pointed out sights along the way which ‘kinda’ made up for tardiness. Nevertheless, I felt weird when he hung around for a tip… so I rewarded his kindness & helpfulness. Work on punctuality! Cheaper than Super Shuttle (3 passengers).

They cancelled my reservation because my flight was late. I would think most car services would track my flight especially since I porvided my flight number. I called customer service twice and was on hold 15 to 20 minutes each time. I ended up taking a cab after getting different stories from different people. Rude and not worth it. Dont use this service.

This review is for the last trip. We were gone for 10 days and it’s cheaper to take ExecuCar than park. Both our drivers this time were terrific. They helped us with our bags, the driver to the airport was early and just let us know he was here and not to rush he would be waiting. When we were ready he helped us with the luggage to the car and of course loaded it including one very heavy checked bag. The drive was uneventful, which is to say perfect. The driver on the way home took our carry on bags out to the car while we waited for our checked bag, then came back in to take it out as well completely freeing us from lugging them around. He was very personable while we waited and very professional on the drive. When ExecuCar is one they are really terrific. I’ve had a few experiences that were not quite as good as this one but even those were not bad, just drivers who were not quite as helpful.
I recommend ExecuCar as a great option in Sacramento.

Poor customer service exacerbated what could have been a relatively minor and easily rectified problem had it been addressed properly.
Arranged for a car service for my mother who arrived at SMF slightly ahead of schedule. This normally wouldn’t be an issue with a reputable car service with dispatchers who monitor incoming flights and driver locations, however upon arrival, there was no driver or greeter to meet her. After 10 minutes of searching for the driver, she called me to confirm that there was supposed to be a car waiting for her at which time I called the emergency number which services all of ExecuCar and Supershuttle, and 5 more minutes of navigating the computerized menu and holding, finally got a hold of a dispatcher who gave a glib apology and promises to look into the matter and call back. 10 more minutes pass before the dispatcher calls back and reports that the driver is having car problems and they can send another car but it’ll take another 15 minutes before they can get there.
This is where I’m really starting to get frustrated as the first question that pops into my head is what kind of drivers are ExecuCar hiring that doesn’t immediately call dispatch as soon as a problem arises so alternative measures can be made to insure a customer isn’t left waiting and second, that still doesn’t excuse the fact that there wasn’t a greeter to inform my mother of the delay and coordinate alternative transportation when meet and greet service was specifically requested instead of my having to call and deal with dispatch myself. Finally, why wasn’t another driver and/​or greeter immediately dispatched instead of waiting an additional 5 minutes to call me back and inform me that there’s been a delay as any dispatcher with half a brain would do.
Needless to say, I was already less than satisfied with the service when the dispatcher called me back to inform me that a space is available on the next super shuttle, and that their shuttle coordinator was now looking for my mother after I’ve already asked her to just take a cab. I expressed the desire for a credit for the trip when I’m told that dispatch doesn’t have authority to issue credits and that I would have to speak with «quality assurance», at which point I was put on hold for an additional 10 minutes before I gave up, called dispatch back and assured them that quality has been far from assured and in fact, any assurance that I had was quickly evaporating as we spoke. Dispatch then assured me that they would get a hold of someone in «quality assurance» and put me through to them… I’m still waiting.
I’ve used them before and they’re normally a decent car service, but with any company involving logistics, their true colors shine when there’s a problem and their ability to either address it seamlessly behind the scenes or immediately communicate the issues and assure that the problem is being resolved.
Unfortunately ExecuCar failed on every level and while the fact that they service so many cities that they’ve been my go to call for cities that I don’t have preexisting accounts with, I’ll definitely think twice about using them again for a real client who might not be a forgiving as my mother is.

The driver Michael was on time 4:05 am and very helpful. It was such a smooth peaceful drive. Ask for car 4013.

The driver misplaced his keys and didn’t show up!!? Seems like pretty much the biggest mess up a car service could make. No one called to let me know this either.

We had a 3:40 am pickup booked several weeks ago and the driver was right on time, pleasant and helpful. We will probably book them again for the drive home when we return! Thank you…

I scheduled a home pickup for travel to the airport. The driver was right on time and very professional. The cost was less for the 3 of us to travel this way than any other available method. Great communication. Worked out great.

This was a home pickup for travel to the airport. I had a great experience with them. Driver was early and very professional. Enjoyed riding in comfort for about the same cost as taking a cab. Great job!